111 Technical Roles jobs in Warrington
Senior Technical Specialist (Water Networks)
Posted 16 days ago
Job Viewed
Job Description
Stantec, ranked the #1 engineering consultancy in the NCE listings, is looking for a **Senior Technical Specialist/Technical Director** . This role can be based in any of our Northern offices.
We are searching for a leader to enhance our water network modelling and infrastructure solutions for our clients in the region. You'll play a key role in delivering exciting, long-term projects and strategic resource schemes.
**About the Role**
This is an opportunity to provide strategic direction and innovative solutions to complex water infrastructure challenges. As a senior leader, you'll be at the forefront of our business, driving the strategic direction of our water network modelling and developing new capital investment solutions.
You'll use your global network to bring new opportunities to the business, provide technical insight for strategic bids, and mentor staff to foster professional growth. Your expertise and leadership will be vital to our success.
**About You**
We are seeking a candidate who is a recognised thought leader with a proven ability to influence technical direction. The ideal person will have:
+ A strong commercial aptitude and understanding of business risk and contract models.
+ The credibility to lead the technical governance of large, complex projects and programs.
+ A track record of compelling presentations and publications, with active involvement in key professional institutions.
+ The ability to leverage a global network to stay ahead of industry trends.
A degree in civil or environmental engineering is essential. Chartership or advanced progression with professional bodies such as CIWEM, ICE, or the Institute of Water is strongly preferred.
Please get in touch even if you don't fulfil all requirements; we value diverse backgrounds and skillsets and support professional development.
**About Stantec**
The Stantec community unites more than 34,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities.
Our teams provide effective and relevant solutions, translating our clients' vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today's challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities.
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment.
Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn't exactly align, we encourage you to apply.
At Stantec we want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made then please contact we will talk to you about how we can support you.
**ReqID:** 7791
Technical Specialist
Posted today
Job Viewed
Job Description
Company Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what's next. Our success hinges on our people and that's our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We're here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
Job Description
What will you be doing?
We're seeking a talented individual to join our Client Screening team in Liverpool, which is responsible for performing the daily duties, checking and general processing of all Client Screening functions, in a timely and accurate basis, whilst ensuring compliance with regulatory requirements. The role holder will operate within defined standards and guidelines which are aligned to service level agreements and data quality controls.
As Technical Specialist - Client Screening, your responsibilities will include among others
- Ensure that all tasks are completed to a high standard, any anomalies are reported to your line manager within agreed timescales and ensure that personal and team KPI's / KRI's / MIR are met.
- Provide technical advice to assist in resolving issues or queries which arise within the team and contribute and assist with change initiatives relevant to the team.
- Support the change management programme relevant to your area and be actively involved in the development and delivery of changes to operational and systems infrastructure.
- Assist with training new recruits to the team in BAU activities, acting as a positive role model.
- Ensure that fair treatment of clients is at the forefront of all activities, all interactions are conducted in an open and transparent manner and demonstrate an understanding of the risks to clients within their operation and how these will be mitigated.
- Demonstrate a thorough understanding of the firms regulatory framework and how this applies to your role.
Qualifications
To be successful in this role, you should
- Settlement operations experience gained within a financial institution.
- Demonstrable knowledge of investment management, including relevant terminology and knowledge of the regulatory environment and how it applies to and impacts your role.
- Working knowledge of Microsoft Office packages: Minimum basic level Word and intermediate level Excel.
- Demonstrate ability to understand and summarise complex information in a professional and concise manner.
- Strong Interpersonal skills are essential, with the ability to communicate well both written and verbally to senior audiences.
Desired
- Experience of delegating and reviewing work advantageous but not essential.
- Relevant professional qualification(s) desirable e.g. CISI Investment Operations Certificate.
Additional Information
As a colleague here at Evelyn Partners, you will have access to benefits that include:
- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model (role dependant)
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
Senior Technical Specialist
Posted today
Job Viewed
Job Description
- Job Title: Senior Technical Specialist
- Contract: 12 months
- Location: Deeside
- Pay: approx. 45-50k (DOE)
SRG are partnered with a global medical products and technologies company. Our client is focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
We are seeking a Senior Technical Specialist to join their Deeside team.
Position Overview:
The Senior Technical Specialist within the Physical Testing department is responsible for providing technical input for all operations with the laboratory, ensuring accurate and efficient testing of raw materials and product to meet regulatory requirements. Note: This role will work with products from all of business units.
The role requires working closely with the Team Leads in the department, developing and validating new novel test methods and implementing standard methodologies.
This role is crucial in designing and implementing test protocols, maintaining laboratory equipment end ensuring compliance with quality standards.
Key Responsibilities:
- To act as a technical expert on behalf of the T&I organization by providing advice, guidance and expertise in Physical Testing and Material Science.
- Within a design control framework, lead scientific projects and provide full physical testing support, including test method development/validation, design verification/validation testing.
- Provide technical support and guidance to manufacturing sites; support research and trouble-shooting activities, define and execute strategies for method validations and transfer of methods when required.
- Lead equipment qualification and calibration activities in accordance with company procedures, including software validation activities for the deployment of equipment software packages within the Physical Testing Laboratory.
- Further develop the technical expertise of the department through research, training, procurement of equipment and software, and managing relationship with vendors, industrial and academic contacts.
- Update, review, approve technical data, test results, protocols, reports, compliance records and general laboratory documentation.
- Collaborate with relevant project and departmental managers to effectively co-ordinate workloads, timelines and priorities within the department.
- To keep abreast of current literature to continuously develop physical testing methods using best practice to investigate new technologies and business opportunities.
- Maintain an awareness of the status of core technical challenges and opportunities in areas of expertise for physical testing.
- Identify and lead investigations for NC/OOS/Deviations/Change controls in relation to physical testing procedures and processes; ensure prompt resolution of identified problems and provide appropriate recommendations for remedial/corrective actions.
- Collaborate with team members to plan, direct and implement continuous improvements in lab systems and processes.
- Provide technical oversight and resolution of any physical testing NPD/ Life cycle management technical issues.
- Deliver in-direct scientific or technical mentorship and leadership to analysts to enable them to meet their project objectives, including training in physical test methods.
- Work collaboratively to build technical communities across different functional groups.
- Support lab analysts in daily laboratory operations and interface with functional groups on scientific issues, study design and project technical requirements.
- Establish and maintain effective communication channels to provide accurate information and communicate issues, gaps and constraints to management and wider teams.
- Ensure highest levels of safety in accordance with EHS policies by creating and maintaining Risk Assessments and COSHH assessments.
Qualifications/Education:
- Bachelor's degree or equivalent in Science/ Technical/ Engineering and approx. 7+ years of Med Device/ Pharmaceutical Laboratory work experience with increasing responsibilities.
- Working knowledge and understanding of compliance with FDA and European regulations relating to Quality Systems (IS :2016 and FDA 21 CFR Part 820) and GMP Guidelines and Regulation.
- Strong background in Physical Testing ; significant experience, track record and knowledge within a physical testing environment or Material Science background
- Possess a flair for problem solving, identifying inefficiencies and implementing solutions.
- Microsoft Office skills are essential.
Skills & Experience:
- Strong experience working in Medical Device/Pharmaceutical Industry within an R&D/product development role.
- Ensures use of good scientific practice and the development and validation of appropriate methods for testing.
- Designs and constructs a series of analysis to understand complex technical issues and to evaluate new technologies and business opportunities.
- Competent to provide technical support and advice to other functions and franchises; serves on various teams as a functional leader.
- Provides advice and oversee the implementation of technical solutions.
- Competent in following, adhering to, writing, and the review/approval of technical reports, validation protocol/reports, SOP's, OCI's, TD fs, laboratory investigations etc.
- Demonstrates a high level of creativity and independence in areas of assigned responsibility and has good command of the relevant scientific and technical literature.
- A good team player, proactive and recognizes opportunities for improvement; understands impact of issues noted in one study to the overall project; shares experiences and best practices,
- Competent to train new and inexperienced members of staff in test method procedures, use, calibration and maintenance of laboratory equipment to support their continued development.
- Understanding of product development process and design controls.
- Provides guidance and recommends areas for improvement and training.
- Competent in writing Risk Assessments, Safe Systems of Work and COSHH assessments.
- Excellent, written and oral communication skills are required,
- Must be effective working individually and as part of multi-disciplinary teams.
Senior Technical Specialist
Posted 9 days ago
Job Viewed
Job Description
- Job Title: Senior Technical Specialist
- Contract: 12 months
- Location: Deeside
- Pay: approx. 45-50k (DOE)
SRG are partnered with a global medical products and technologies company. Our client is focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
We are seeking a Senior Technical Specialist to join their Deeside team.
Position Overview:
The Senior Technical Specialist within the Physical Testing department is responsible for providing technical input for all operations with the laboratory, ensuring accurate and efficient testing of raw materials and product to meet regulatory requirements. Note: This role will work with products from all of business units.
The role requires working closely with the Team Leads in the department, developing and validating new novel test methods and implementing standard methodologies.
This role is crucial in designing and implementing test protocols, maintaining laboratory equipment end ensuring compliance with quality standards.
Key Responsibilities:
- To act as a technical expert on behalf of the T&I organization by providing advice, guidance and expertise in Physical Testing and Material Science.
- Within a design control framework, lead scientific projects and provide full physical testing support, including test method development/validation, design verification/validation testing.
- Provide technical support and guidance to manufacturing sites; support research and trouble-shooting activities, define and execute strategies for method validations and transfer of methods when required.
- Lead equipment qualification and calibration activities in accordance with company procedures, including software validation activities for the deployment of equipment software packages within the Physical Testing Laboratory.
- Further develop the technical expertise of the department through research, training, procurement of equipment and software, and managing relationship with vendors, industrial and academic contacts.
- Update, review, approve technical data, test results, protocols, reports, compliance records and general laboratory documentation.
- Collaborate with relevant project and departmental managers to effectively co-ordinate workloads, timelines and priorities within the department.
- To keep abreast of current literature to continuously develop physical testing methods using best practice to investigate new technologies and business opportunities.
- Maintain an awareness of the status of core technical challenges and opportunities in areas of expertise for physical testing.
- Identify and lead investigations for NC/OOS/Deviations/Change controls in relation to physical testing procedures and processes; ensure prompt resolution of identified problems and provide appropriate recommendations for remedial/corrective actions.
- Collaborate with team members to plan, direct and implement continuous improvements in lab systems and processes.
- Provide technical oversight and resolution of any physical testing NPD/ Life cycle management technical issues.
- Deliver in-direct scientific or technical mentorship and leadership to analysts to enable them to meet their project objectives, including training in physical test methods.
- Work collaboratively to build technical communities across different functional groups.
- Support lab analysts in daily laboratory operations and interface with functional groups on scientific issues, study design and project technical requirements.
- Establish and maintain effective communication channels to provide accurate information and communicate issues, gaps and constraints to management and wider teams.
- Ensure highest levels of safety in accordance with EHS policies by creating and maintaining Risk Assessments and COSHH assessments.
Qualifications/Education:
- Bachelor's degree or equivalent in Science/ Technical/ Engineering and approx. 7+ years of Med Device/ Pharmaceutical Laboratory work experience with increasing responsibilities.
- Working knowledge and understanding of compliance with FDA and European regulations relating to Quality Systems (IS :2016 and FDA 21 CFR Part 820) and GMP Guidelines and Regulation.
- Strong background in Physical Testing ; significant experience, track record and knowledge within a physical testing environment or Material Science background
- Microsoft Office skills are essential.
Skills & Experience:
- Strong experience working in Medical Device/Pharmaceutical Industry within an R&D/product development role.
- Ensures use of good scientific practice and the development and validation of appropriate methods for testing.
- Designs and constructs a series of analysis to understand complex technical issues and to evaluate new technologies and business opportunities.
- Competent to provide technical support and advice to other functions and franchises; serves on various teams as a functional leader.
- Provides advice and oversee the implementation of technical solutions.
- Competent in following, adhering to, writing, and the review/approval of technical reports, validation protocol/reports, SOP's, OCI's, TD fs, laboratory investigations etc.
- Demonstrates a high level of creativity and independence in areas of assigned responsibility and has good command of the relevant scientific and technical literature.
- Competent to train new and inexperienced members of staff in test method procedures, use, calibration and maintenance of laboratory equipment to support their continued development.
- Understanding of product development process and design controls.
- Provides guidance and recommends areas for improvement and training.
- Competent in writing Risk Assessments, Safe Systems of Work and COSHH assessments.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
HubSpot Technical Specialist
Posted 24 days ago
Job Viewed
Job Description
As a HubSpot Technical Specialist at Fuelius, you’ll play a pivotal role in delivering high-quality CRM implementations for mid-market and enterprise clients across a variety of sectors.
This is a build-focused delivery role —ideal for someone with hands-on experience inside a high-performing HubSpot Partner agency. You’ll be working across Sales, Service, Marketing and Operations Hubs , owning the technical delivery of multiple concurrent client projects.
From setting up workflows to integrating third-party platforms and ensuring data integrity through complex migrations, you’ll be responsible for turning requirements into robust, scalable HubSpot solutions. Your ability to work across a portfolio of client accounts—each with unique business needs—will be critical to your success.
Key Accountabilities:
- Delivering high-quality HubSpot builds across all hubs (Sales, Marketing, Service, Ops), including initial setup, configuration, and ongoing technical optimisation
- Managing multiple implementation projects simultaneously, ensuring quality, timeliness, and attention to detail
- Building and optimising workflows, custom objects, properties, and automation logic to meet client-specific needs
- Executing complex data migrations with minimal disruption, ensuring quality and integrity
- Integrating HubSpot with other platforms and internal systems via native integrations, custom APIs, middleware or tools like Zapier, Make or Workato
- Troubleshooting HubSpot technical issues and resolving client tickets or challenges efficiently
- Conducting technical audits of client portals and implementing structured improvement roadmaps
- Keeping up to date with the latest HubSpot features and applying best practices across projects
- Collaborating with Project Managers, Solution Architects, and Strategy Consultants to ensure unified client delivery
- Documenting build processes and maintaining internal records of changes, enhancements, and workarounds
Requirements
Essential Requirements:
- 2–3+ years of hands-on HubSpot implementation experience within a HubSpot Solutions Partner agency (ideally Platinum or Elite level)
- Proven track record of delivering builds across all major HubSpot hubs: Sales, Marketing, Service, and Ops
- Experience managing and delivering multiple concurrent client projects
- HubSpot Certifications in key hubs and technical specialisms
- Proficiency in workflow design, custom properties, pipeline configuration, and automation logic
- Comfortable with basic API knowledge and using third-party tools for integrations
- Experience in data migration, from planning to execution
- Strong problem-solving skills and attention to technical detail
- Ability to clearly communicate with internal teams and external clients alike
- Highly organised, deadline-driven, and comfortable working at pace
Nice to Have:
- Experience with other CRM platforms such as Salesforce or Dynamics
- Exposure to HubSpot custom-coded workflows or Operations Hub custom automation
- Familiarity with middleware platforms (e.g. Zapier, Make, Workato)
- Understanding of HubSpot CMS or WebOps use cases
Benefits
- Competitive salary
- Private healthcare cover & pension
- 23 days annual leave + bank holidays (we also close completely between Christmas and New Year
- Personal development opportunities - we’ve sent employees all over the world to train in their field
- Hybrid and remote working flexibility with HQ based in Chester
Lead Technical Recruiter - Tech & Digital Roles
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Manage the end-to-end recruitment process for technical and digital roles, from sourcing and screening to offer negotiation.
- Develop and execute innovative sourcing strategies to identify passive and active candidates for challenging roles.
- Build and maintain strong, long-lasting relationships with key clients, understanding their talent needs and providing expert advice.
- Conduct thorough candidate assessments, including technical evaluations and behavioural interviews.
- Lead, mentor, and develop a team of technical recruiters, fostering a high-performance culture.
- Oversee the use of recruitment technologies, including ATS, CRM, and various sourcing tools.
- Collaborate with marketing teams to enhance employer branding and attract top talent.
- Track and report on key recruitment metrics (time-to-hire, cost-per-hire, candidate quality).
- Stay abreast of the latest trends and technologies in the tech industry and recruitment landscape.
- Negotiate offers and ensure a positive candidate experience throughout the process.
- Contribute to the strategic growth and development of the technical recruitment division.
Qualifications:
- Proven experience in technical recruitment, with a significant portion in a lead or senior role.
- In-depth knowledge of the technology industry, including various programming languages, frameworks, and methodologies.
- Demonstrated success in sourcing and placing candidates for roles such as Software Engineers, Data Scientists, DevOps Engineers, Cybersecurity Analysts, etc.
- Strong understanding of recruitment best practices, interviewing techniques, and candidate assessment.
- Excellent client management and relationship-building skills.
- Proven leadership and team management experience.
- Proficiency with applicant tracking systems (ATS) and other recruitment software.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to thrive in a fast-paced, remote work environment.
- A proactive and results-oriented approach.
This is an outstanding opportunity to take on a leadership role in a thriving recruitment business, making a significant impact on the tech talent market from the comfort of your own home.
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide timely and accurate technical support to customers via multiple channels, including email, chat, and phone.
- Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
- Escalate complex technical problems to appropriate internal teams (e.g., Tier 2 support, engineering) when necessary.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Develop and maintain a comprehensive knowledge base of common issues, solutions, and product information.
- Assist in testing new product releases and updates to identify potential bugs or usability issues.
- Contribute to customer satisfaction by providing polite, professional, and effective support.
- Identify trends in customer issues and provide feedback to product development teams for improvement.
- Stay current with product updates and industry best practices in technical support.
- Proactively identify opportunities to improve the customer support experience.
Qualifications:
- Proven experience (2+ years) in a technical support or customer service role, preferably in a software environment.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Exceptional written and verbal communication skills.
- Patience, empathy, and a strong customer-centric attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant technical certifications (e.g., CompTIA A+, IT Support) are a plus.
Technical Support Specialist
Posted 22 days ago
Job Viewed
Job Description
Key responsibilities will include:
- Providing first-line technical support and troubleshooting for hardware, software, and network issues via phone, email, and ticketing systems.
- Diagnosing and resolving technical problems efficiently and effectively.
- Guiding users through step-by-step solutions to resolve their technical issues.
- Escalating complex issues to senior support staff or relevant departments when necessary.
- Documenting all support requests, troubleshooting steps, and resolutions in the helpdesk system.
- Creating and updating knowledge base articles and FAQs to assist users.
- Assisting with user account management, password resets, and system access.
- Participating in the testing and deployment of new software and hardware.
- Providing feedback to the development team on recurring issues and potential product improvements.
- Maintaining a high standard of customer service and professionalism at all times.
The ideal candidate will have a strong understanding of IT principles and common software applications. Previous experience in a technical support or helpdesk role is essential. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users, are a must. Proficiency with operating systems (Windows, macOS) and common productivity software is required. Experience with remote desktop tools and ticketing systems is highly advantageous. This is a hybrid role, requiring a balance of working from our Manchester office and remotely. If you are a problem-solver with a passion for technology and customer service, we encourage you to apply.
Senior Technical Specialist (Water Networks)
Posted 16 days ago
Job Viewed
Job Description
Stantec, ranked the #1 engineering consultancy in the NCE listings, is looking for a **Senior Technical Specialist/Technical Director** . This role can be based in any of our Northern offices.
We are searching for a leader to enhance our water network modelling and infrastructure solutions for our clients in the region. You'll play a key role in delivering exciting, long-term projects and strategic resource schemes.
**About the Role**
This is an opportunity to provide strategic direction and innovative solutions to complex water infrastructure challenges. As a senior leader, you'll be at the forefront of our business, driving the strategic direction of our water network modelling and developing new capital investment solutions.
You'll use your global network to bring new opportunities to the business, provide technical insight for strategic bids, and mentor staff to foster professional growth. Your expertise and leadership will be vital to our success.
**About You**
We are seeking a candidate who is a recognised thought leader with a proven ability to influence technical direction. The ideal person will have:
+ A strong commercial aptitude and understanding of business risk and contract models.
+ The credibility to lead the technical governance of large, complex projects and programs.
+ A track record of compelling presentations and publications, with active involvement in key professional institutions.
+ The ability to leverage a global network to stay ahead of industry trends.
A degree in civil or environmental engineering is essential. Chartership or advanced progression with professional bodies such as CIWEM, ICE, or the Institute of Water is strongly preferred.
Please get in touch even if you don't fulfil all requirements; we value diverse backgrounds and skillsets and support professional development.
**About Stantec**
The Stantec community unites more than 34,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities.
Our teams provide effective and relevant solutions, translating our clients' vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today's challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities.
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment.
Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn't exactly align, we encourage you to apply.
At Stantec we want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made then please contact we will talk to you about how we can support you.
**ReqID:** 7791