2,453 Technical Support Leader jobs in the United Kingdom

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Technical Support Manager - Drainage Industry
Location: West Essex
Salary: £50,000 - £7,200
Hours: Monday - Friday, 08:00 - 17:00

Have you built a career in commercial and domestic drainage but no longer want to be out on the road every day? Would you like to put your technical knowledge to use in a management role that allows you to support other engineers while enjoying set office hours? If so, this could be the perfect next step for you.
Our client, a well-established plumbing and drainage company specialising in the commercial sector, is looking for a Technical Support Manager to join their growing team. This is an exciting opportunity for a skilled and experienced drainage professional who wants to use their expertise to guide and support a large team of engineers from a predominantly office-based role.
Key Responsibilities

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

Skills & Experience Required

• Minimum 5 years' experience in the drainage industry

 

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

Personal Attributes

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

What's on Offer

• Competitive salary (£ ,000 - 7,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8 bank holidays
• Company pension scheme
• Company phone, laptop 
• On-site parking
• Supportive team environment and long-term career opportunity

�� This role is office-based  making it ideal for someone who wants to use their technical knowledge in a leadership role while stepping away from full-time site work.

Technical Support Manager - Drainage Industry
Location: West Essex
Salary: £50,000 - £7,200
Hours: Monday - Friday, 08:00 - 17:00

Have you built a career in commercial and domestic drainage but no longer want to be out on the road every day? Would you like to put your technical knowledge to use in a management role that allows you to support other engineers while enjoying set office hours? If so, this could be the perfect next step for you.
Our client, a well-established plumbing and drainage company specialising in the commercial sector, is looking for a Technical Support Manager to join their growing team. This is an exciting opportunity for a skilled and experienced drainage professional who wants to use their expertise to guide and support a large team of engineers from a predominantly office-based role.
Key Responsibilities

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

Skills & Experience Required

• Minimum 5 years' experience in the drainage industry

 

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

Personal Attributes

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

What's on Offer

• Competitive salary (£ ,000 - 7,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8 bank holidays
• Company pension scheme
• Company phone, laptop 
• On-site parking
• Supportive team environment and long-term career opportunity

�� This role is office-based  making it ideal for someone who wants to use their technical knowledge in a leadership role while stepping away from full-time site work.

Are you looking for your next SaaS or CRM Software Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, They’re on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they’re building a culture that values personal and professional growth—and they’re proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for their employees, and they're proud of how they show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place ! Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5 years of experience in people leadership roles within a B2B technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You’ll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We’ll look forward to hearing from you !

Are you looking for your next SaaS or CRM Software Support Team leadership challenge ?

Eager to drive the success of a talented UK team supporting clients across EMEA ?

If so, why not read on ?

From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, They’re on a mission to help sales teams reach their highest potential.

Their diverse team around the world shares a passion for helping customers succeed.

Together, they’re building a culture that values personal and professional growth—and they’re proud to be recognized as a Great Place to Work.

Our client cares about work/life balance and flexibility for their employees, and they're proud of how they show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place ! Learn more about our careers and how you can be part of their UK and global expansion journey.

About the Role

Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution.

As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes.

This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week.

Impact you will make in the role:

• Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs
• Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning
• Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations
• Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery
• Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality
• Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency
• Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards
• Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team
• Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration
• Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination
• Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering
• Support implementation readiness and customer transitions in partnership with other cross-functional teams

What you will bring:

• 5+ years of experience in people leadership roles within a B2B technical support environment
• Proven ability to drive support team performance, productivity, and accountability at a regional or functional level
• Strong understanding of case management principles, support tooling, and SLA-driven operations
• Demonstrated success implementing performance improvement plans and structured coaching
• Excellent organizational and execution skills with a bias toward action and clarity
• Effective communicator, able to lead with transparency and inspire commitment to goals
• Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred

Preferred:

• Experience leading support delivery teams in SaaS or enterprise software environments
• Working knowledge of CRM systems and technical troubleshooting processes
• Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management
• Understanding of workforce forecasting, support analytics, and case routing logic.

This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You’ll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position.

If this sounds like your next career challenge then why not apply today ? We’ll look forward to hearing from you !

Automotive Technical Support Manager

• Location: Walsall (Office-based)
• Salary: £43,000 + Annual Performance Bonus
• Shifts: 4 on, 4 off (between 7am–9pm, with some flexibility)

Are you a highly skilled vehicle technician looking to use your expertise in a new way—without the physical demands of workshop or roadside work?

We're looking for passionate, mechanically minded professionals to join us as Automotive Technical Advisors/Manager. If you're confident in diagnosing complex vehicle faults and enjoy problem-solving, this role is your opportunity to help others through your technical knowledge rather than hands-on repairs.

What You’ll Be Doing as a Technical Support Manager:
As an Automotive Technical Advisor, you’ll provide real-time technical support and diagnostic guidance to frontline colleagues and customers. You’ll be the expert behind the scenes—helping ensure swift, effective resolution to vehicle breakdowns.

Your responsibilities as a Technical Support Manager include:

• Delivering expert mechanical solutions via phone and digital platforms
• Using diagnostic expertise to influence roadside deployment decisions
• Supporting mechanics and patrols with live technical advice
• Reducing unnecessary callouts through remote issue resolution
• Adding your knowledge to an evolving technical database
• Occasionally supporting teams at roadside or other office locations

What you’ll bring to be eligible for this Technical Support role:

• NVQ Level 3 in Motor Vehicle Engineering (essential)
• Master Technician qualification or equivalent experience (desired)
• Experience with EV systems and high-voltage qualifications (desired)
• Strong skills in diagnostics, fault finding, and modern vehicle systems
• Familiarity with OEM diagnostic tools and technical resources
• Clear communicator with a methodical, problem-solving approach
• Proactive and tech-savvy mindset

Why Join Our Client as a Technical Support Manager?:

• £3,000 salary + annual company performance bonus
• OTE 5,00+
• Pension scheme with up to 6.5% employer contribution
• 4 on, 4 off shift pattern—offering excellent work-life balance
• Life Assurance: 2x salary (4x if in pension scheme)
• Free premium breakdown cover from day one
• Car salary sacrifice scheme (including EVs)
• Wellbeing support for you and your household
• Access to exclusive discounts on shopping, holidays, tech, and more

If you’re a vehicle expert who thrives on solving problems, supporting others, and using your mechanical know-how in a more strategic, tech-focused role—apply now or if you would like to find out about other Motor Trade Jobs in the West Midlands, please contact Archie Lawson at Perfect Placement now!

At Perfect Placement, we're not just any recruitment agency - we're passionate about connecting job seekers with their dream careers in the exciting world of the motor trade, contact us today for your next Motor Trade Job

Operations Technical Support Manager
Company : Safran Electrical & Power
Job field : Industrial Engineering
Location : Pitstone, Buckinghamshire , England , United Kingdom
Contract type : Permanent
Contract duration : Full-time
Professional status : Professional, Engineer & Manager
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Apply with one click Any questions ?
**Job Description**
The Operations Technical Support Manager is accountable for implementing strategies to optimize workflows, reduce costs and enhance overall operational performance.
- Accountable for the implementation of technical improvements to deliver operational performance targets
- Responsible for managing the operational expenditure of equipment and tooling in line with budget
- Management of 2 direct heads
- Initiate, develop and execute operational improvement through problem solving and technical innovation
- Lead assigned projects to meet defined targets, timeline and budget
- Ensure technical equipment and machinery are operational and efficient
- Identify single point failures within factory equipment and tooling and develop a roadmap to eliminate
- Implement and maintain an effective tooling management system
- Make recommendations for OPEX and Capex expenditure and ensure tracking to set budgets
- Provide technical support to the operations team, ensuring that the processes and systems run efficiently
- Use performance data to identify trends and issues, make and execute recommendations for improvements
- Communicate effectively with all key stakeholders to ensure appropriate support for technical improvements
- Develop and implement health and safety practices to ensure a risk-free and safe work condition
- Conduct risk assessments to analyse risks and operational hazards and ensure actions are take
- Lead and coach direct reports to achieve high performance and defined development goals
- Deploy site policies and procedures effectively and ensure full adherence by the team
- Maintain an up-to-date knowledge of technical processes, functions and requirements.
**Job Requirements**
- Degree of equivalent in mechanical, electronics or production engineering
- Tenacious approach to continuous improvement with proven ability to identify, develop and implement improvements that deliver increased operational performance
- Able to demonstrate an understanding of statistical process control, process FMEA's and lean manufacturing
- Excellent knowledge of and a champion of the latest manufacturing techniques
- Good financial understanding with an analytical approach
- Excellent planning and organisation skills
- Good communicator (verbal and written) and ability to influence at all levels of the organisation
- Results focused with experience of managing to agreed measures of performance and to tight deadlines
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries.
**Locate your future workplace**
Westfield RoadLU7 9RH
Pitstone, Buckinghamshire
England United Kingdom
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Overview

An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of Deputy Technical Support Manager in our Technical Support Team. Our Digital Service Department is responsible for all IT and technical telecoms issues across five London Boroughs: Wandsworth, Sutton, Merton, Kingston, Richmond and Specialist Services and some national services outside of London. We support more than 3500 staff located in over 30 sites. We procure all IT and Telecoms equipment for and behalf of the Trust. We enforce and police all IT policies and procedures, both internal (ITIL) and external (NHS Digital and Department of Health). We also host the contact centre (the main contact point for service users and carers) and the Facilities Helpdesk.nYou will need to be forward looking and have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and documentation skills. It is important that the post holder can multi-task and work under pressure as well as deal with any emergency situations which may arise.nResponsibilities

Managing the Technical Support Service and Technical Support Engineer’s teams daily.nManaging the daily workload, leaves and training of the Technical Support EngineersnEnsuring that the work that they undertake is conducted in a manner which is safe to themselves and others, and for adhering to the advice and instructions on Health and Safety matters given by Manager(s). If postholders consider that a hazard to Health and Safety exists, it is their responsibility to report this to their manager(s)nManaging the installation, operation and maintenance of end user devices software, in accordance with SLAs.nMaintaining a high level of technical expertise and awareness to diagnose endpoint technical issues and ensure others on the team do also.nAssisting the Technical Support Manager with Asset Management, Asset Control and Reporting.nAdhering to policies and processes to protect the technical support service.nAcquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.nAbout Us

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.nWe have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.nWhat we offer

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.nWe are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.nWe offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.nHow to apply

Come and join our inclusive teams and help our patients on their recovery journey.nFor further details / informal visits contact: Name: Titilola Akinrinlude Job title: Technical Support Manager Email address: Telephone number:

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