2,656 Technical Support Specialists jobs in the United Kingdom

Technical Support Specialist

Liverpool, North West Kyndryl

Posted 27 days ago

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Job Description

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Technical Support Specialist

SR2 1AA Sunderland, North East £28000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a highly motivated and technically adept Technical Support Specialist to join their fully remote customer service team. This role is crucial in providing exceptional technical assistance and troubleshooting for our diverse range of software products. You will be the first point of contact for customers facing technical challenges, guiding them through solutions with patience and expertise. As a fully remote position, you will manage support requests through various channels, including email, live chat, and phone, ensuring timely and effective resolution. We pride ourselves on delivering outstanding customer experiences.

Key Responsibilities:
  • Respond to customer inquiries and technical issues via email, chat, and phone in a timely and professional manner.
  • Diagnose, troubleshoot, and resolve software-related problems, escalating complex issues to senior support or development teams when necessary.
  • Provide clear and concise instructions to customers to guide them through troubleshooting steps and product usage.
  • Document all customer interactions, issues, and resolutions accurately in the ticketing system.
  • Develop and maintain a comprehensive knowledge base of common issues and solutions.
  • Identify trends in customer issues and provide feedback to product development teams for service improvements.
  • Assist in testing new software releases and provide feedback on usability and bug reports.
  • Educate customers on product features and best practices to enhance their user experience.
  • Contribute to a collaborative team environment by sharing knowledge and assisting colleagues.
  • Strive to achieve and exceed key performance indicators related to customer satisfaction, resolution time, and ticket volume.
Qualifications and Skills:
  • Proven experience (2+ years) in a technical support, helpdesk, or customer service role, preferably within the software industry.
  • Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
  • Excellent troubleshooting and problem-solving skills.
  • Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Patience, empathy, and a customer-centric attitude.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
  • A proactive approach to learning new technologies and product updates.
  • Experience with (Specific Software/Product Area relevant to the fictional company, e.g., CRM, SaaS, specific programming languages) is a strong advantage.
  • High school diploma or equivalent; further technical certifications are a plus.
This fully remote role, serving clients globally but with a strong focus on the Sunderland, Tyne and Wear, UK region, offers an excellent opportunity for a motivated individual to advance their career in technical support. Join our client and be a vital part of their success story.
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Technical Support Specialist

BD1 1AA Bradford, Yorkshire and the Humber £28000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a motivated and technically adept Technical Support Specialist to join their growing, fully remote customer service team. This role is integral to ensuring our customers receive timely and effective technical assistance for our software products. You will be responsible for diagnosing and resolving a wide range of technical issues, providing clear and concise guidance to users via phone, email, and chat. The ideal candidate will possess excellent troubleshooting skills, a patient and empathetic approach to customer service, and a strong understanding of common software applications and operating systems. Experience with CRM software and ticketing systems is highly desirable. You will document support interactions, identify recurring issues, and provide feedback to the product development team for continuous improvement. This position requires the ability to explain complex technical concepts in simple terms to non-technical users. A strong commitment to customer satisfaction and the ability to work independently and manage your workload effectively in a remote setting are paramount. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is eager to learn and grow within a supportive, remote-first company culture. This is an excellent opportunity for a dedicated support professional looking to advance their career. If you are passionate about technology and helping people, and you are seeking a challenging and rewarding fully remote role, we encourage you to apply. This position, while remote, is part of our operations that support the Bradford, West Yorkshire, UK region.
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Technical Support Specialist

DE1 2GW Derby, East Midlands £25000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client, a dynamic technology firm, is seeking a proactive and customer-focused Technical Support Specialist to join their team in **Derby, Derbyshire, UK**. This role is pivotal in ensuring our clients receive timely and effective technical assistance, resolving issues, and enhancing their overall user experience. You will be the first point of contact for technical queries, diagnosing and troubleshooting a wide range of hardware, software, and network issues. The ideal candidate will possess strong technical acumen, excellent communication skills, and a genuine passion for helping others. Responsibilities include responding to support tickets, providing remote or on-site assistance, documenting solutions, and escalating complex problems to higher-level support teams. You will also contribute to the creation of knowledge base articles and training materials to empower users. This position requires a detail-oriented individual with the ability to work under pressure and manage multiple priorities effectively. A commitment to continuous learning and staying updated with the latest technological advancements is essential. If you are a skilled problem-solver with a customer-centric approach and are looking for a challenging and rewarding role in technical support, we encourage you to apply.
Responsibilities:
  • Provide first-line technical support to end-users.
  • Diagnose and resolve hardware, software, and network issues.
  • Respond to support requests via phone, email, and ticketing system.
  • Document all support activities and resolutions accurately.
  • Escalate unresolved issues to senior technical staff.
  • Assist in the creation and maintenance of support documentation.
  • Provide end-user training on software and hardware.
  • Maintain a high level of customer satisfaction.
  • Stay up-to-date with product updates and technical advancements.
Qualifications:
  • Proven experience in a technical support role.
  • Strong knowledge of operating systems (Windows, macOS).
  • Familiarity with networking concepts and troubleshooting.
  • Excellent problem-solving and diagnostic skills.
  • Strong customer service and communication abilities.
  • Ability to work independently and as part of a team.
  • Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
  • Relevant IT certifications (e.g., CompTIA A+) are a plus.
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Technical Support Specialist

PL1 2EU Plymouth, South West £25000 Annually WhatJobs

Posted 4 days ago

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full-time
Join Our client's dedicated support team as a Technical Support Specialist in **Plymouth, Devon, UK**. This role offers a hybrid working model, combining the benefits of office-based collaboration with the flexibility of remote work. You will be the first point of contact for customers experiencing technical issues with our innovative software solutions. Your mission will be to provide timely, accurate, and empathetic support, ensuring customer satisfaction and retention.

Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a professional and efficient manner.
  • Diagnose and troubleshoot software and hardware issues, guiding users through step-by-step solutions.
  • Escalate complex technical problems to senior support staff or relevant departments when necessary.
  • Document all customer interactions, issues, and resolutions in our ticketing system.
  • Create and maintain a knowledge base of common issues and their solutions.
  • Assist in the testing of new software releases and provide feedback.
  • Contribute to the improvement of support processes and customer service standards.
  • Proactively identify potential customer issues and offer preventative solutions.
  • Build strong relationships with customers by providing exceptional service.
  • Educate customers on product features and best practices.
Qualifications:
  • Proven experience in a customer support or technical helpdesk role.
  • Strong understanding of IT principles, operating systems (Windows, macOS), and common software applications.
  • Excellent communication and active listening skills.
  • Patience and a customer-centric approach to problem-solving.
  • Ability to explain technical concepts clearly to non-technical users.
  • Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
  • Familiarity with networking concepts is advantageous.
  • An IT-related qualification or equivalent practical experience.
This hybrid role requires you to be in the **Plymouth, Devon, UK** office a minimum of 2 days per week, with the remaining days offering remote flexibility. If you are passionate about technology and helping people, we encourage you to apply.
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Technical Support Specialist

BN1 1AA East Sussex, South East £28000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a rapidly growing tech firm, is seeking a dedicated and technically adept Technical Support Specialist to join their esteemed customer service team. This role offers a hybrid working model, balancing remote flexibility with essential in-office collaboration sessions. Based in the vibrant city of **Brighton, East Sussex, UK**, you will be the frontline of technical assistance, providing expert guidance and solutions to a diverse client base. Your primary responsibility will be to troubleshoot and resolve complex technical issues related to our client's software products and services. This involves diagnosing hardware and software problems, meticulously documenting issues and resolutions, and escalating complex cases to higher-level support teams when necessary. You will also play a crucial role in enhancing customer satisfaction by delivering timely, accurate, and professional support via multiple channels, including phone, email, and chat. Proactive communication and exceptional problem-solving skills are paramount. The ideal candidate will possess a deep understanding of IT systems, operating systems (Windows, macOS, Linux), network protocols, and common software applications. Experience with ticketing systems and remote support tools is highly desirable. You will contribute to building and maintaining a comprehensive knowledge base, creating helpful articles and FAQs to empower users and streamline support processes. This position demands patience, empathy, and a genuine passion for helping others overcome technical challenges. A collaborative spirit is key, as you'll work closely with development, quality assurance, and product management teams to provide feedback on product issues and improvements. This is an exciting opportunity to grow within a supportive environment, contributing directly to customer success.

Key Responsibilities:
  • Provide first-line technical support to end-users via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network issues.
  • Document all support interactions and resolutions accurately in a ticketing system.
  • Escalate complex issues to senior support staff or relevant technical teams.
  • Assist users with software installations, configurations, and troubleshooting.
  • Contribute to the creation and maintenance of the knowledge base.
  • Identify recurring technical issues and provide feedback to product teams.
  • Ensure customer satisfaction by delivering prompt and effective solutions.
  • Stay updated on product updates and new features.
  • Collaborate effectively with team members and other departments.

Qualifications:
  • Proven experience in a technical support or helpdesk role.
  • Strong understanding of operating systems (Windows, macOS, Linux).
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Experience with remote desktop tools and ticketing systems (e.g., Zendesk, ServiceNow).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to explain technical concepts to non-technical users.
  • Customer-centric attitude with a focus on delivering high-quality support.
  • Proficiency in troubleshooting common software and hardware problems.
  • High school diploma or equivalent; relevant certifications are a plus.
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Technical Support Specialist

L1 8JQ Liverpool, North West £30000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client is actively seeking a highly motivated and technically adept Technical Support Specialist to join their dedicated customer support team. This position is a fully remote role, offering a fantastic opportunity to provide world-class technical assistance to a global user base without the need for office presence. You will be the frontline of support, diagnosing and resolving complex technical issues related to our client's software products and services. This role demands excellent problem-solving abilities, a patient demeanor, and a commitment to delivering exceptional customer experiences. As part of a remote-first culture, you will collaborate closely with engineering, product, and customer success teams to ensure swift and effective resolutions.

Key Responsibilities:
  • Provide timely and accurate technical support to customers via multiple channels, including email, chat, and phone.
  • Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
  • Escalate complex technical problems to appropriate internal teams (e.g., Tier 2 support, engineering) when necessary.
  • Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
  • Develop and maintain a comprehensive knowledge base of common issues, solutions, and product information.
  • Assist in testing new product releases and updates to identify potential bugs or usability issues.
  • Contribute to customer satisfaction by providing polite, professional, and effective support.
  • Identify trends in customer issues and provide feedback to product development teams for improvement.
  • Stay current with product updates and industry best practices in technical support.
  • Proactively identify opportunities to improve the customer support experience.

Qualifications:
  • Proven experience (2+ years) in a technical support or customer service role, preferably in a software environment.
  • Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
  • Excellent troubleshooting and problem-solving skills with a methodical approach.
  • Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
  • Ability to explain technical concepts clearly and concisely to non-technical users.
  • Exceptional written and verbal communication skills.
  • Patience, empathy, and a strong customer-centric attitude.
  • Ability to work independently and manage time effectively in a remote setting.
  • Relevant technical certifications (e.g., CompTIA A+, IT Support) are a plus.
This role is ideal for an experienced support professional looking for a fully remote opportunity to leverage their skills and contribute to a growing technology company. The official location for this position is Liverpool, Merseyside, UK .
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Technical Support Specialist

BS1 4HR Bristol, South West £30000 Annually WhatJobs

Posted 5 days ago

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full-time
Our client, a rapidly growing software solutions provider, is looking for a dedicated and empathetic Technical Support Specialist to be based in Bristol, South West England, UK . This role is crucial in ensuring our customers receive timely and effective solutions to their technical challenges, thereby maintaining high levels of customer satisfaction and loyalty.

You will be the primary point of contact for customers experiencing issues with our software products. This involves diagnosing complex technical problems, troubleshooting software malfunctions, and providing clear, concise, and actionable solutions. Your responsibilities will span across various communication channels, including phone, email, and live chat, requiring you to manage multiple support requests concurrently while maintaining a high standard of service. You will be expected to document all interactions, resolutions, and bugs in our ticketing system, contributing to our knowledge base and helping to identify recurring issues for product improvement.

Key Responsibilities:
  • Provide first-line technical support to customers via phone, email, and chat.
  • Diagnose and resolve software-related issues, including installation, configuration, and performance problems.
  • Escalate complex issues to second-line support or development teams when necessary, providing detailed information for effective resolution.
  • Guide users through step-by-step solutions and troubleshoot effectively.
  • Create and maintain clear and comprehensive documentation for support articles and FAQs.
  • Identify trends in customer issues and provide feedback to the product development team for continuous improvement.
  • Monitor customer feedback and proactively identify opportunities to enhance the customer experience.
  • Assist in the onboarding and training of new support team members.
  • Contribute to the team's knowledge base by sharing insights and solutions.
Qualifications:
A strong background in customer service and technical support is essential, with at least 2-3 years of experience in a similar role. Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is required. Excellent problem-solving skills and the ability to think logically under pressure. Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Familiarity with operating systems (Windows, macOS) and common software applications. A proactive and customer-centric approach. This role operates on a hybrid model, offering a blend of on-site collaboration in Bristol and remote flexibility.
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Technical Support Specialist

MK1 1BW Milton Keynes, South East £28000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client, a leading provider of innovative software solutions, is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team in Milton Keynes, Buckinghamshire, UK . This hybrid role offers a dynamic blend of remote work and office-based collaboration. You will be the primary point of contact for clients experiencing technical issues with our software products, providing timely and effective resolutions. Your responsibilities will include diagnosing and troubleshooting complex technical problems via phone, email, and chat support channels. You will maintain accurate records of customer interactions and resolutions in our CRM system. Escalating unresolved issues to the appropriate internal teams, such as development or engineering, and following up to ensure resolution will be a key part of your role. You will also contribute to the development of our knowledge base by creating and updating support documentation, FAQs, and tutorials. Proactively identifying trends in customer issues and providing feedback to the product development team to improve software functionality and user experience is highly valued. The ideal candidate will possess a strong technical aptitude, with excellent problem-solving and analytical skills. You should have a deep understanding of software applications and operating systems, with a passion for helping customers. Exceptional communication and interpersonal skills are essential, as you will be interacting with clients of varying technical expertise. Previous experience in a technical support or helpdesk role is required, preferably within a SaaS or software company. A relevant IT qualification or degree would be advantageous. This role requires you to be adaptable and willing to learn new technologies quickly. Joining our client means becoming part of a supportive and innovative environment where your contributions directly impact customer satisfaction and product success. You will have the opportunity to grow your technical expertise and career within a company that values its employees.
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Technical Support Specialist

DE1 3AF Derby, East Midlands £25000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client is seeking a dedicated and technically adept Technical Support Specialist to join their growing customer service team based in Derby, Derbyshire, UK . This hybrid role offers the flexibility of working both from home and in the office, providing a dynamic work environment. You will be the primary point of contact for customers experiencing technical issues with our client's range of software and hardware products. Your mission will be to provide timely, accurate, and empathetic support, resolving complex technical problems efficiently and effectively. This involves diagnosing issues through troubleshooting, guiding users through step-by-step solutions, and escalating unresolved problems to higher-level support teams when necessary. The ideal candidate will possess a strong understanding of IT systems, operating systems (Windows, macOS), and common software applications. Excellent communication skills are paramount, both written and verbal, to clearly explain technical concepts to non-technical users. You will be responsible for maintaining detailed records of customer interactions and technical issues in a CRM system, contributing to our knowledge base and identifying trends for product improvement. A passion for technology and a genuine desire to help customers succeed are essential. You will work collaboratively with other support specialists and product development teams to ensure a seamless customer experience. Responsibilities:
  • Provide first and second-line technical support to customers via phone, email, and chat.
  • Diagnose and resolve hardware and software issues effectively and efficiently.
  • Guide customers through troubleshooting steps and provide clear, concise instructions.
  • Escalate complex technical problems to appropriate teams when necessary.
  • Document all support interactions, issues, and resolutions accurately in the CRM system.
  • Contribute to the creation and maintenance of a comprehensive knowledge base.
  • Identify recurring technical issues and provide feedback to product development teams.
  • Ensure customer satisfaction through prompt and professional service.
  • Adhere to established support SLAs and company policies.
Qualifications:
  • Proven experience in a technical support or helpdesk role.
  • Strong knowledge of computer hardware, software, and networking concepts.
  • Experience with operating systems such as Windows and macOS.
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional customer service and communication skills.
  • Familiarity with CRM software and ticketing systems.
  • Ability to work independently and as part of a team in a hybrid environment.
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