2,321 Technical Support Staff jobs in the United Kingdom
Technical Support
Posted 6 days ago
Job Viewed
Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Technical Support
Posted 6 days ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 6 days ago
Job Viewed
Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Technical Support
Posted 6 days ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Customer Support Specialist - Technical Assistance
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Responding to customer inquiries and resolving technical issues promptly and efficiently.
- Troubleshooting software and hardware problems, providing clear step-by-step guidance.
- Escalating complex issues to higher-level support teams when necessary.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Providing feedback to product development teams on common customer issues and suggestions.
- Educating customers on product features and best practices to enhance their experience.
- Maintaining a high level of customer satisfaction through professional and friendly interactions.
- Adhering to service level agreements (SLAs) and company policies.
- Previous experience in a customer service or technical support role is essential.
- Strong understanding of common operating systems (Windows, macOS) and web applications.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patience, empathy, and a customer-centric approach to problem-solving.
- Ability to work effectively both independently and as part of a team.
- Proficiency with CRM software and helpdesk ticketing systems.
- A keen interest in technology and a willingness to learn about new products.
- High school diploma or equivalent; further education or certifications in IT support are a plus.
Customer Support Specialist - Technical Assistance
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, live chat) in a timely and professional manner.
- Provide effective solutions to customer problems, ensuring customer satisfaction.
- Troubleshoot technical issues and guide customers through resolution steps.
- Accurately document all customer interactions, feedback, and issues in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Educate customers on product features, services, and best practices.
- Gather customer feedback to help improve products and services.
- Maintain a high level of product knowledge and stay updated on changes.
- Adhere to company policies and procedures, including data privacy regulations.
- Contribute to team goals and assist colleagues as needed.
- Previous experience in a customer service or helpdesk role.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Patience and a customer-centric approach.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with technical troubleshooting is a significant advantage.
- A positive attitude and a passion for helping others.
- Ability to work collaboratively within a team.
- High school diploma or equivalent required; further education or certifications are a plus.
Customer Support Specialist - Technical Assistance
Posted 5 days ago
Job Viewed
Job Description
Key duties include responding to customer queries, diagnosing and resolving technical problems, documenting all customer interactions and resolutions in the CRM system, and identifying recurring issues to suggest improvements in products or services. You will also be involved in creating and updating knowledge base articles and FAQs to empower customers to find self-service solutions. Building and maintaining strong customer relationships through empathetic and professional communication is vital. You will work collaboratively with other departments to ensure a seamless customer experience. Proactive engagement with customers to offer support and gather feedback will also be a part of your role.
The ideal candidate will have prior experience in a customer service or technical support role, ideally within a tech-related industry. Excellent communication and interpersonal skills are essential, with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, coupled with patience and a customer-centric attitude, are a must. Proficiency in using customer support software and ticketing systems is preferred. A foundational understanding of IT principles or the specific products/services offered by our client is beneficial. This role requires you to be based in our Plymouth office, offering direct interaction and collaboration with the team.
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Customer Support Specialist - Technical Assistance
Posted 5 days ago
Job Viewed
Job Description
Customer Support Specialist, Technical Assistance
Posted 5 days ago
Job Viewed
Job Description
Customer Support Specialist - Technical Assistance
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, and chat.
- Troubleshoot software, hardware, and network problems for end-users.
- Guide customers through product features, setup, and basic usage.
- Escalate complex technical issues to higher support levels or relevant departments.
- Document customer interactions, issues, and resolutions in the CRM system.
- Develop and maintain knowledge base articles, FAQs, and support guides.
- Provide feedback to product and development teams on recurring issues and user experience.
- Ensure high levels of customer satisfaction through efficient and effective support.
- Collaborate with team members to share knowledge and improve support processes.
- Participate in team meetings and training sessions, both remote and in-person.
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of IT concepts, software troubleshooting, and basic networking.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to explain technical information clearly to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Customer-focused attitude and a passion for helping others.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable working in a hybrid environment, balancing remote and office-based duties.
- Relevant certifications (e.g., CompTIA A+) are a plus.