3,160 Technical Support Staff jobs in the United Kingdom

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and troubleshooting for product-related issues.
• Guide customers through product features and functionalities.
• Escalate complex issues to higher support tiers or relevant departments.
• Document all customer interactions and resolutions in the CRM system.
• Contribute to the development and maintenance of customer support documentation and FAQs.
• Identify opportunities to improve customer satisfaction and loyalty.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Collaborate with team members to share knowledge and best practices.
• Process customer feedback and relay it to the product development team.

• Previous experience in customer service or technical support is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric approach.
• Ability to multitask and manage time effectively.
• Proficiency in using CRM software and helpdesk systems.
• Ability to learn new products and technologies quickly.
• Team player with a positive attitude.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Diagnose and resolve technical issues related to our products/services.
• Guide customers through troubleshooting steps and provide clear, concise instructions.
• Escalate complex issues to the appropriate departments or senior support staff when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Proactively offer solutions and support to prevent future customer issues.
• Maintain a high level of product knowledge to effectively assist customers.
• Contribute to the development of support documentation, FAQs, and knowledge base articles.
• Represent the company in a professional and positive manner at all times.

• Previous experience in a customer service or technical support role is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Patience and a customer-centric approach to service delivery.
• Ability to work effectively in a fast-paced environment.
• Proficiency with CRM software and helpdesk ticketing systems.
• Technical aptitude and the ability to quickly learn new software and systems.
• A proactive attitude and a willingness to go the extra mile for customer satisfaction.
• Minimum of 2 years' experience in a similar role.
• High school diploma or equivalent; further education or technical certifications are a plus.

• Respond to customer inquiries and resolve technical issues via phone, email, and live chat.
• Diagnose and troubleshoot software and hardware problems for end-users.
• Provide clear and concise instructions and guidance on product usage.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex issues to higher-level support or relevant departments when necessary.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify trends in customer issues and provide feedback to the product development team.
• Maintain a high level of customer satisfaction through efficient and empathetic support.
• Stay up-to-date with product updates, new features, and industry best practices.
• Participate in remote team meetings and training sessions.
• Adhere to service level agreements (SLAs) and company policies.

• Previous experience in a customer service or technical support role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Proficiency with helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a remote environment.
• Self-motivated, reliable, and able to work independently.
• Familiarity with operating systems (Windows, macOS) and common software suites.
• A passion for technology and helping others.
• Must be eligible to work remotely within the UK.

• Respond to customer queries via phone, email, and live chat in a prompt and courteous manner.
• Diagnose and resolve technical issues related to software, hardware, and services, providing clear and concise solutions.
• Escalate complex or unresolved issues to the appropriate technical teams or senior support staff, ensuring follow-up and resolution.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Provide guidance and support to customers on product usage, troubleshooting, and best practices.
• Contribute to the development of knowledge base articles and FAQs to empower customers and internal teams.
• Identify recurring issues and provide feedback to product development and quality assurance teams.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Maintain a high level of customer satisfaction by delivering consistently excellent support.

• Previous experience in a customer service or technical support role, preferably within a helpdesk environment.
• Strong understanding of common IT troubleshooting techniques and software applications.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Proficiency in using helpdesk software and CRM systems.
• Patience, empathy, and a genuine desire to help customers.
• Ability to work independently and as part of a collaborative team in a hybrid work model.
• Good organisational and time-management skills.
• Familiarity with (mention specific relevant software/hardware if applicable, e.g., Windows OS, macOS, common web browsers, basic networking concepts).

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding technical issues.
• Diagnose and troubleshoot a wide range of software and hardware problems, providing clear, step-by-step solutions.
• Guide customers through product features, setup processes, and common troubleshooting steps.
• Escalate complex or unresolved issues to appropriate internal teams (e.g., Tier 2 support, engineering) with detailed documentation.
• Maintain accurate and comprehensive records of customer interactions, issues, and resolutions in the CRM system.
• Contribute to the knowledge base by creating and updating help articles, FAQs, and troubleshooting guides.
• Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
• Ensure a high level of customer satisfaction by providing timely, accurate, and friendly support.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Participate in team meetings and training sessions to stay updated on product knowledge and support procedures.

• Previous experience in a customer service or technical support role, ideally within a technology company.
• Strong understanding of common operating systems (Windows, macOS) and software applications.
• Excellent active listening, communication, and problem-solving skills.
• Patience and empathy when dealing with frustrated customers.
• Ability to explain technical concepts in a clear and understandable manner to non-technical users.
• Proficiency in using helpdesk software and CRM systems.
• Familiarity with IT support tools and remote desktop applications is a plus.
• High school diploma or equivalent required; further technical training or certifications are advantageous.
• Ability to work effectively as part of a team in our Cambridge office.
• A proactive approach to identifying and resolving customer issues.

Technical Support

Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.

Pay- 12.50 per hour -15.28 per hour (Dependant on experience)
Hours- Monday to Friday, 37.5 hours a week.

Benefits:

-Weekly pay
-Free on site parking
-Monday to Friday
-Working for a well established business in an exciting industry

Duties:

-Deliver exceptional customer service at all times and seek managerial support when necessary.
-Prioritise support requirements
-Answer technical help-line calls to provide customers with advice on products
-Identify customer needs, solving fault queries
-Product selection guidance
-Installation and programming advice
-Respond efficiently to email enquiries and call-back requests
-Record information about calls to improve service management

Requirements:

- Previous experience providing technical telephone support
- Previous experience in mechanical/engineering environment advantageous
- Great communication skills
- Proven experience working within a technical position

If you are interested, please call our branch on (phone number removed) or apply online today!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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IT Technical Support

Location: Hanley

Hours : Monday to Friday ,8am – 4pm

Salary: Up to £25,000 (DOE)

The Role:

Our client is seeking an organised and proactive IT & Systems Support Assistant to provide first-line technical support, manage CRM administration, and ensure smooth onboarding and system use for staff. This is a varied role combining IT troubleshooting, system management, and user support.

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• Provide remote technical support via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Guide customers through product features and functionalities.
• Document all customer interactions and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate teams.
• Contribute to the creation and maintenance of support documentation and FAQs.
• Maintain a high level of customer satisfaction.
• Identify trends in customer issues and provide feedback to product development teams.
• Adhere to company policies and service level agreements.

• Proven experience in a customer support or technical helpdesk role.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal communication abilities.
• Proficiency in using customer support software and tools.
• Ability to work independently and manage time effectively in a remote setting.
• Patience and a customer-centric attitude.
• Technical aptitude and willingness to learn new products.