97 Technical Support jobs in Ripon
Technical Support Lead
LS1 1UR Leeds, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and proactive Technical Support Lead to join their dedicated customer service team. This fully remote position allows you to provide expert technical assistance and lead a team of support specialists from the comfort of your home. You will be responsible for ensuring timely and effective resolution of technical issues, managing support escalations, and contributing to the continuous improvement of support processes and documentation. This role requires strong technical acumen, excellent problem-solving skills, and exceptional customer service orientation. You will be a key point of contact for complex technical queries, ensuring customer satisfaction and loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of Technical Support Specialists, providing guidance, training, and performance feedback.
- Oversee the day-to-day operations of the technical support function, ensuring service level agreements (SLAs) are met and exceeded.
- Act as an escalation point for complex technical issues, providing advanced troubleshooting and resolution.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support ticket queues, ensuring prompt and efficient response and resolution times.
- Identify recurring technical issues and collaborate with development and product teams to implement long-term solutions.
- Contribute to the development and implementation of support policies and procedures.
- Analyze support metrics and trends to identify areas for improvement and report on team performance.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Stay up-to-date with product updates, new technologies, and industry best practices in technical support.
- Train new team members on support processes, tools, and product knowledge.
- Manage relationships with third-party vendors for support-related tools or services.
- Foster a collaborative and supportive team environment.
- Proven experience in a technical support role, with at least 2-3 years in a lead or supervisory capacity.
- Strong understanding of IT infrastructure, networks, operating systems (Windows, macOS, Linux), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to lead and motivate a team.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Ability to work independently and manage priorities effectively in a remote setting.
- Relevant technical certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
0
Senior Technical Support Engineer
LS1 4DG Leeds, Yorkshire and the Humber
£38000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their growing IT support team in Leeds, West Yorkshire, UK . This role offers a hybrid working arrangement, combining essential office-based collaboration with remote flexibility. You will be responsible for providing advanced technical assistance to clients, troubleshooting complex software and hardware issues, and ensuring the smooth operation of IT systems. The ideal candidate will possess a deep understanding of network infrastructure, operating systems, and common business applications, along with exceptional problem-solving abilities. You will act as a point of escalation for junior support staff, mentor team members, and contribute to the development of support documentation and knowledge bases. Responsibilities include diagnosing and resolving technical incidents, managing user accounts and permissions, performing system maintenance, and contributing to IT projects. A commitment to delivering outstanding customer service and maintaining high levels of user satisfaction is paramount. If you are an experienced Technical Support Engineer looking for a challenging and rewarding career move within a supportive team, we encourage you to apply.Location: Leeds, West Yorkshire, UK
Responsibilities:
Responsibilities:
- Provide high-level technical support and troubleshooting for software, hardware, and network issues.
- Diagnose and resolve complex technical problems escalated by the first-line support team.
- Manage and maintain IT infrastructure, including servers, workstations, and network devices.
- Administer user accounts, permissions, and access controls in Active Directory and other systems.
- Install, configure, and upgrade operating systems and application software.
- Develop and maintain comprehensive technical documentation, guides, and knowledge base articles.
- Perform regular system maintenance, updates, and security patching.
- Assist with IT project implementation and deployment activities.
- Mentor and provide guidance to junior technical support staff.
- Ensure timely resolution of support tickets and adherence to SLAs.
- Collaborate with other IT teams to resolve issues and improve system performance.
- Proactively identify potential IT issues and implement preventative measures.
- Deliver excellent customer service and maintain high levels of user satisfaction.
- Significant experience (4+ years) in a technical support or IT systems administration role.
- In-depth knowledge of Windows and macOS operating systems, server environments (e.g., Windows Server), and common business applications (e.g., Microsoft 365).
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with virtualisation technologies (e.g., VMware, Hyper-V).
- Proficiency in scripting languages (e.g., PowerShell) is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience working in a hybrid or remote IT support model.
- Relevant IT certifications (e.g., CompTIA A+, Network+, MCSA) are highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
1
Senior Technical Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is searching for a skilled and experienced Senior Technical Support Specialist to join their dynamic IT team based in Leeds, West Yorkshire, UK . This role is pivotal in providing advanced technical assistance and ensuring the smooth operation of our client's IT infrastructure. You will be responsible for diagnosing and resolving complex hardware, software, and network issues, providing Tier 2 and Tier 3 support, and mentoring junior support staff. Key duties include managing support tickets, documenting technical solutions, collaborating with development and systems administration teams, and proactively identifying potential IT problems to prevent downtime. The ideal candidate will have a strong technical background with demonstrable experience in troubleshooting a wide range of IT systems. Proficiency in operating systems (Windows, macOS, Linux), network protocols, cybersecurity principles, and common business applications is essential. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly advantageous. Excellent problem-solving skills, a customer-focused attitude, and the ability to communicate technical information clearly to both technical and non-technical users are paramount. You should be adept at managing multiple priorities in a fast-paced environment and possess strong analytical skills. This hybrid role allows for a blend of on-site collaboration and focused remote work, offering flexibility while maintaining team cohesion. We are looking for an individual who is passionate about technology, dedicated to providing exceptional support, and eager to contribute to the efficiency and security of our IT operations. You will have the opportunity to work with cutting-edge technologies and play a key role in maintaining system integrity. The ability to train users and develop support documentation is also a key aspect of this role.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Team Lead
LS1 1UR Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Technical Support Team Lead to manage and inspire their customer service and helpdesk operations in Leeds, West Yorkshire, UK . This role is pivotal in ensuring the delivery of exceptional technical support to a diverse customer base. The Team Lead will be responsible for guiding a team of support professionals, handling escalated customer issues, and continuously improving support processes and performance. You will play a crucial role in developing training materials, conducting performance reviews, and fostering a positive and productive team environment. Key responsibilities include monitoring service level agreements (SLAs), analyzing support tickets to identify trends and areas for improvement, and implementing solutions to enhance customer satisfaction. The ideal candidate will have a deep understanding of IT systems, troubleshooting methodologies, and customer service best practices. You must be adept at managing a team, motivating individuals, and resolving complex technical challenges. This position requires a proactive approach to problem-solving and a commitment to maintaining high standards of service. Strong interpersonal skills and the ability to communicate technical information clearly to both technical and non-technical audiences are essential. You will be the first point of escalation for critical customer issues, requiring sound judgment and quick decision-making. This is an excellent opportunity to take on a leadership role and make a significant impact on customer experience.
Qualifications:
Qualifications:
- Proven experience in a technical support or helpdesk role, with at least 2 years in a team lead or supervisory capacity.
- Excellent knowledge of hardware, software, and network troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Strong leadership and team management skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to multitask and manage time effectively under pressure.
- Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.
- Experience in developing and delivering training programs.
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Engineer
LS1 1UR Leeds, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Leeds, West Yorkshire, UK
Our client is seeking an experienced Senior Technical Support Engineer to join their dynamic team. This role is crucial for providing advanced technical assistance and ensuring the seamless operation of our client's complex systems. As a Senior Technical Support Engineer, you will be responsible for resolving challenging technical issues, providing expert guidance to junior support staff, and contributing to the continuous improvement of support processes. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office. Our client values innovation, collaboration, and a commitment to exceptional customer service, and they are looking for a motivated individual who shares these values.
Responsibilities:
Our client is seeking an experienced Senior Technical Support Engineer to join their dynamic team. This role is crucial for providing advanced technical assistance and ensuring the seamless operation of our client's complex systems. As a Senior Technical Support Engineer, you will be responsible for resolving challenging technical issues, providing expert guidance to junior support staff, and contributing to the continuous improvement of support processes. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office. Our client values innovation, collaboration, and a commitment to exceptional customer service, and they are looking for a motivated individual who shares these values.
Responsibilities:
- Provide Tier 3 technical support for complex hardware, software, and network issues.
- Diagnose, troubleshoot, and resolve escalated customer issues in a timely and efficient manner.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Mentor and guide junior technical support staff, sharing expertise and best practices.
- Collaborate with engineering and development teams to identify root causes of recurring issues and implement long-term solutions.
- Proactively monitor system performance and identify potential problems before they impact users.
- Contribute to the design and implementation of support tools and utilities to enhance efficiency.
- Participate in on-call rotation for critical issue resolution.
- Stay up-to-date with the latest technologies and industry trends relevant to the client's products and services.
- Provide feedback to product management and development teams on customer issues and feature requests.
- Ensure all customer interactions are handled with professionalism and a high level of customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or systems administration role, with at least 2 years in a senior capacity.
- In-depth knowledge of operating systems (Windows, Linux, macOS), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
- Strong diagnostic and problem-solving skills, with meticulous attention to detail.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Proven ability to work independently and manage multiple priorities in a remote environment.
- Experience with scripting languages (e.g., Python, PowerShell) for automation is a plus.
- Certifications such as CompTIA Network+, A+, Server+ or MCSE are advantageous.
- A customer-centric approach with a strong commitment to resolving issues effectively.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer
LS1 2TR Leeds, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prominent provider of enterprise software solutions, is seeking a highly skilled Senior Technical Support Engineer to join their expanding team in **Leeds, West Yorkshire, UK**. This role operates on a hybrid model, requiring a balance of on-site collaboration and remote flexibility. You will be the primary point of contact for complex technical issues, providing expert-level support to a diverse customer base. This involves diagnosing intricate software and hardware problems, troubleshooting intricate system configurations, and delivering timely and effective solutions. The ideal candidate possesses a strong technical acumen, exceptional problem-solving skills, and a passion for customer satisfaction. You will also contribute to knowledge base development and mentor junior support staff.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex software and hardware issues reported by enterprise clients.
- Diagnose and resolve technical problems efficiently, escalating issues to higher-level support or development teams when necessary.
- Document technical solutions, troubleshooting steps, and best practices for internal and external knowledge bases.
- Manage and prioritize multiple support tickets, ensuring timely resolution and adherence to service level agreements (SLAs).
- Collaborate with engineering and product development teams to identify root causes of recurring issues and advocate for product improvements.
- Assist in the training and mentoring of junior technical support staff.
- Conduct remote and occasional on-site client visits for complex issue resolution and system analysis.
- Maintain accurate records of customer interactions and technical resolutions in the CRM system.
- Contribute to the development and refinement of support processes and tools.
- Stay up-to-date with product updates, new features, and relevant technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or system administration role, preferably within a software-focused organization.
- In-depth knowledge of operating systems (Windows, Linux), networking protocols, and database systems.
- Proficiency in diagnosing and resolving issues related to enterprise applications.
- Excellent analytical, problem-solving, and debugging skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Ability to work effectively both independently and as part of a team in a hybrid work environment.
- A customer-centric attitude with a strong commitment to service excellence.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Engineer
LS1 1AA Leeds, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their customer-centric team. This role offers a hybrid work model, allowing for a blend of remote flexibility and in-office collaboration at our Leeds, West Yorkshire, UK location. You will be the primary point of contact for advanced technical issues, providing expert-level support to customers and internal teams. This position requires a profound understanding of complex software systems and a passion for resolving challenging problems. You will play a vital role in ensuring customer satisfaction and maintaining the integrity of our client's products and services.
Responsibilities:
Qualifications:
This is an exciting opportunity to leverage your technical expertise and problem-solving skills to make a real difference for our customers. Join our client's dedicated team in Leeds and contribute to delivering outstanding support.
Responsibilities:
- Diagnose and resolve complex technical issues reported by customers via various channels (phone, email, chat).
- Provide advanced technical assistance and guidance to customers on product usage and troubleshooting.
- Escalate unresolved issues to appropriate engineering or development teams with detailed documentation.
- Reproduce customer issues in test environments to identify root causes.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior support staff on technical issues and best practices.
- Analyze support trends and provide feedback to product management and development teams for product improvement.
- Participate in on-call rotations to provide after-hours support as needed.
- Contribute to the continuous improvement of support processes and tools.
- Ensure adherence to Service Level Agreements (SLAs) and customer satisfaction targets.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in a technical support or helpdesk role, with a focus on complex systems.
- Proficiency in diagnosing and troubleshooting software applications, databases, and operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP).
- Experience with scripting languages (e.g., SQL, Python, Bash) is highly desirable.
- Excellent analytical and problem-solving abilities.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively in both a remote and in-office hybrid environment.
This is an exciting opportunity to leverage your technical expertise and problem-solving skills to make a real difference for our customers. Join our client's dedicated team in Leeds and contribute to delivering outstanding support.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical support Jobs in Ripon !
6
Technical Support Specialist - Remote
LS1 1AA Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a skilled and customer-focused Technical Support Specialist to join their fully remote support team. This role is critical in ensuring our clients receive exceptional technical assistance and a seamless user experience.
As a Technical Support Specialist, you will be the first point of contact for customers encountering technical issues with our client's software products. Your responsibilities will include troubleshooting software problems, diagnosing hardware and network issues, providing clear and concise step-by-step guidance, and escalating complex issues to senior technical teams when necessary. You will maintain detailed records of support interactions and resolutions within our ticketing system.
The ideal candidate will have a strong understanding of software applications, operating systems (Windows, macOS), and common IT infrastructure. Proven experience in a technical support or helpdesk role is essential. Excellent communication and active listening skills are paramount, as you will be interacting with users of varying technical expertise. The ability to explain complex technical concepts in an easy-to-understand manner is crucial.
Key Responsibilities:
As a Technical Support Specialist, you will be the first point of contact for customers encountering technical issues with our client's software products. Your responsibilities will include troubleshooting software problems, diagnosing hardware and network issues, providing clear and concise step-by-step guidance, and escalating complex issues to senior technical teams when necessary. You will maintain detailed records of support interactions and resolutions within our ticketing system.
The ideal candidate will have a strong understanding of software applications, operating systems (Windows, macOS), and common IT infrastructure. Proven experience in a technical support or helpdesk role is essential. Excellent communication and active listening skills are paramount, as you will be interacting with users of varying technical expertise. The ability to explain complex technical concepts in an easy-to-understand manner is crucial.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve software and hardware issues efficiently.
- Guide users through troubleshooting steps and product functionalities.
- Document all support interactions, including problem descriptions and resolutions, in the CRM/ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering).
- Assist in the creation and maintenance of support documentation and knowledge base articles.
- Identify trends in support requests and provide feedback to improve product usability and stability.
- Collaborate with team members to share knowledge and best practices.
- Ensure customer satisfaction by providing timely and effective support.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer
LS1 1AA Leeds, Yorkshire and the Humber
£35000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly skilled Senior Technical Support Engineer to join their customer service and helpdesk team. This role offers a hybrid work arrangement, blending remote flexibility with essential in-office collaboration in **Leeds, West Yorkshire, UK**. You will be the frontline technical expert, responsible for resolving complex customer issues, providing in-depth technical assistance, and ensuring a seamless user experience. This involves troubleshooting hardware and software problems, diagnosing system failures, and guiding users through step-by-step solutions. The ideal candidate will possess a deep understanding of IT infrastructure, network protocols, and various operating systems. Strong problem-solving skills, excellent communication abilities, and a patient, customer-centric approach are paramount. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and training materials for both end-users and junior support staff. Escalating critical issues to appropriate teams and ensuring timely resolution are key aspects of this role. A proven track record in technical support, ideally in a senior capacity, is required. You should be adept at managing multiple support tickets simultaneously, prioritizing urgent requests, and documenting all interactions accurately. We are looking for a proactive individual who can identify recurring issues and suggest improvements to products or support processes. Familiarity with ticketing systems and remote support tools is essential. This is an excellent opportunity to join a forward-thinking company and contribute to their commitment to outstanding customer support.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for hardware and software issues.
- Diagnose and resolve complex system and network problems.
- Assist customers via phone, email, and remote access tools.
- Document all support interactions, solutions, and system configurations.
- Develop and maintain technical documentation and knowledge base articles.
- Train and mentor junior support team members.
- Identify and report recurring technical issues and suggest product improvements.
- Manage and prioritize a queue of support tickets effectively.
- Collaborate with engineering and product teams to resolve escalated issues.
- Ensure high levels of customer satisfaction through timely and effective support.
- Proven experience in a senior technical support or helpdesk role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking, and hardware.
- Strong troubleshooting and diagnostic skills.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency with ticketing systems (e.g., Zendesk, Jira) and remote support tools.
- Ability to explain technical concepts to non-technical users.
- Experience in scripting or basic programming is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are advantageous.
- Ability to work effectively in a hybrid remote and in-office environment.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Lead - IT
LS1 1UR Leeds, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is looking for an experienced and proactive Technical Support Lead to manage and enhance their IT helpdesk operations. This role is based in **Leeds, West Yorkshire, UK**, and operates on a hybrid model, combining office-based teamwork with remote flexibility. As the Technical Support Lead, you will be responsible for overseeing the day-to-day activities of the IT support team, ensuring timely and effective resolution of technical issues for employees across the organization.
Your key duties will include managing the ticket queue, prioritizing and assigning support requests, and ensuring service level agreements (SLAs) are met. You will be a point of escalation for complex technical problems, providing advanced troubleshooting and support for hardware, software, and network issues. Developing and maintaining IT support documentation, including knowledge base articles, user guides, and troubleshooting procedures, will be crucial. You will also be responsible for onboarding new team members, providing training, and conducting performance reviews for the support staff. Proactively identifying trends in support requests and implementing solutions to prevent future issues is a vital aspect of this role. You will work closely with other IT teams, such as systems administration and cybersecurity, to ensure the stability and security of the company's IT infrastructure. The ideal candidate will have a strong background in IT support, with at least 3-5 years of experience in a similar leadership role. Proficiency in managing helpdesk software (e.g., ServiceNow, Jira Service Management), strong knowledge of operating systems (Windows, macOS), network protocols, and common business applications is required. Excellent communication, interpersonal, and problem-solving skills are essential, along with a passion for customer service and team leadership. A relevant IT certification (e.g., CompTIA A+, Network+) is a plus. Join our client's innovative team and contribute to a seamless IT environment.
Your key duties will include managing the ticket queue, prioritizing and assigning support requests, and ensuring service level agreements (SLAs) are met. You will be a point of escalation for complex technical problems, providing advanced troubleshooting and support for hardware, software, and network issues. Developing and maintaining IT support documentation, including knowledge base articles, user guides, and troubleshooting procedures, will be crucial. You will also be responsible for onboarding new team members, providing training, and conducting performance reviews for the support staff. Proactively identifying trends in support requests and implementing solutions to prevent future issues is a vital aspect of this role. You will work closely with other IT teams, such as systems administration and cybersecurity, to ensure the stability and security of the company's IT infrastructure. The ideal candidate will have a strong background in IT support, with at least 3-5 years of experience in a similar leadership role. Proficiency in managing helpdesk software (e.g., ServiceNow, Jira Service Management), strong knowledge of operating systems (Windows, macOS), network protocols, and common business applications is required. Excellent communication, interpersonal, and problem-solving skills are essential, along with a passion for customer service and team leadership. A relevant IT certification (e.g., CompTIA A+, Network+) is a plus. Join our client's innovative team and contribute to a seamless IT environment.
This advertiser has chosen not to accept applicants from your region.
9