1,474 Technical Troubleshooting jobs in the United Kingdom

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with our client's software products.
• Guide customers through step-by-step solutions for their technical problems.
• Escalate complex or unresolved issues to senior support staff or development teams.
• Document customer interactions, technical issues, and resolutions in the support system.
• Maintain a high level of customer satisfaction by providing prompt and effective support.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring issues and provide feedback to the product development team for improvements.
• Stay up-to-date with product updates and new features.
• Adhere to support SLAs and company policies.
• Proactively identify opportunities to improve the customer support process.

• Proven experience in a customer support or technical helpdesk role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.
• Patience, empathy, and a customer-centric approach.
• Proficiency with helpdesk software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively in a remote team setting.
• Familiarity with SaaS products is a plus.
• A proactive attitude and a desire to learn and grow.

• Provide high-level technical support and troubleshooting to customers via phone, email, and chat.
• Investigate, diagnose, and resolve complex technical issues related to software, hardware, and system integrations.
• Document customer interactions, technical issues, and resolutions thoroughly in the CRM system.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed diagnostic information.
• Develop and maintain a deep understanding of our client's products and services to provide accurate and effective support.
• Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
• Identify trends in customer issues and provide feedback to product and engineering teams for product improvements.
• Mentor and train junior support specialists, sharing best practices and technical knowledge.
• Act as a subject matter expert for specific product areas or technical domains.
• Contribute to the development and refinement of support processes and procedures.
• Ensure timely and professional responses to all customer inquiries, maintaining high standards of customer service.
• Participate in team meetings and contribute to a positive and collaborative remote work culture.

• Proven experience in a technical support or customer service role, with a strong emphasis on troubleshooting complex issues.
• Excellent understanding of software and hardware troubleshooting methodologies.
• Strong proficiency with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently, manage time effectively, and prioritise tasks in a remote setting.
• Strong analytical and problem-solving skills, with a meticulous attention to detail.
• Patience, empathy, and a customer-centric approach.
• Experience in (mention a specific technical area relevant to the fictional product, e.g., network protocols, cloud services, SaaS applications) is highly desirable.
• Ability to adapt to new technologies and learn quickly.
• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Previous experience in a senior support role or team lead capacity is a significant advantage.

Global UK-Based Cyber Security Startup in Essex seeking a Technical Support Apprentice

Are you passionate about technology? Ready to kickstart your career with a fast-growing, cutting-edge company in the cyber security industry? We are a dynamic, UK-based global cyber security startup, located in Essex, and we're on the lookout for an enthusiastic person to join our team.

You will be working with an enterprise-grade startup team, and you will have access to a wealth of learning resources – think of it as your own Aladdin's cave of training materials, tools and mentors -to become a cybersecurity technical support guru. For this reason, this is an "in-office" role perfect for someone who is ready to dive headfirst into their tech career and willing to work hard and learn fast.

Our company is at an exciting crossroads—we're on the verge of being cash-flow positive and have already turned down multiple acquisition offers. As a key member of our startup, you'll have a chance to be part of something special, helping us scale to the next level.

This role is perfect for a college leaver, but anyone with a passion for support and technology will be ideal.

This Role Is For You if You:

• Love technology. For you it's a passion that you want to turn into a career.
• Love helping users. You get satisfaction from helping others.
• Have a personal interest or background in coding and development (Base skills) that you are keen to build upon.
• Are a fast learner. You are resourceful and able to teach yourself new technology fast using Google / ChatGPT / YouTube (and love doing so)
• Are keen to expand your skillset in cloud architecture, development, AI tools and devops.
• Are excited by a startup opportunity where your contributions will be visible, impactful and meaningful.
• Are able to commute to an office in Shenfield (Essex/London Border) every day (This is not a remote position).

Your Key Responsibilities

Initial responsibilities will include the following, but this job will evolve over time into a more DevOps based role.

• User Support: Provide technical support to users, helping them resolve functional issues and make the most of our platform.
• Technical Troubleshooting: Assist with identifying and troubleshooting technical issues, and getting involved from a development perspective to identify and remediate issues. Escalating to the development team when required.
• User Demos: Demonstrating the platform, product features, or anything else needed by the users to be able to use the product effectively.
• Working together with Customer Experience: Gathering and acting on feedback, escalating bugs and feature requests to the relevant team.
• User account admin: Adding licenses, updating organisations and other account admin.

This is the perfect opportunity for someone looking to make a mark in the tech world. You'll be a key player in our success story, and in return, we'll give you the training, support, and opportunities to thrive in the world of cybersecurity.

We will be arranging a group interview to talk more about the role your application in today to hear more about the role. The group interview will be with the CEO and you will have the opportunity to ask more questions before being taking through to the next stage.

Job Type: Full-time

Work Location: In person

Location: Somerset Energy Innovation Centre, Woodlands Court Business Park, Bridgwater

Work arrangement: 40 hours per week/ 8 hour days

Arrangement: Permanent

NUVIA UK's Technical Services & Consulting department is fast growing with hybrid opportunities available up and down the country. We're striving to create a multidisciplinary team to offer our clients the best range of talent.

BPSS clearance will be required at basic level. Prior clearance will not be transferable.

Hinkley Point C is a transformative infrastructure project for the UK, offering large scale, reliable, zero carbon electricity, boosting regional economies and building a foundation for future clean energy systems. NUVIA is a key part of this mission.

Job Purpose / Overview

Join us as a Technical Support Engineer, contributing to Transverse, Mechanical, Electrical and Civils topics at HPC and you'll be helping us to make sure we continue to deliver technical excellence for the project.

The successful applicant will be a key member of the wider Technical Branch of the Joint Design Office (JDO) , operating as part a team responsible for resolving critical, cross discipline design issues and engaging multidisciplinary Subject Matter Experts. The role offers exposure to a broad spectrum of technical topics across the project driving resolution of technical issues, strengthen engineering delivery, and enhance resilience of the JDO by proactively mitigating key project engineering risks.

The JDO responds Nuclear Safety Category 3 and 4 site queries as part of the Intelligent Customer role under a Technical Delegation of Authority given from the HPC Design Authority. The Technical Branch within the JDO also delivers Category 1 & 2 changes with support of the wider business.

The JDO is also responsible managing design changes as well as managing design configuration during construction, installation and commissioning, responsible for the management of the non-permanent design, temporary works (MD1) and As-Built information.

Framework & Boundaries

• Support the drafting of technical responses under supervision, ensuring alignment with project standards and expectations across stakeholders.
• Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning.
• Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines.
• Maintain ownership of the Standard Field Solutions (SFS) Catalogue , driving resolution progress and ensuring alignment with field conditions.
• Collate and synthesise technical information from multiple sources to support standardisation and issue resolution.
• Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices.

Principal Accountabilities

As a Technical Support Engineer reporting into the Transverse Technical Manager you will:

• Be an organised motivated individual able to communicate with a variety of stakeholders
• Be proactive in chasing delivery and performance of others
• Attend and contribute to meetings when required
• Build working relationships with SMEs, delivery teams and construction partners to facilitate issue resolution
• Support the identification and development of standardised technical solutions across common field challenges
• Assist in the preparation of performance reporting materials including dashboards and narrative summaries
• Contribute to continuous improvement initiatives by capturing lessons learned and identifying trends in technical queries

Knowledge & Skills

Essential

You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level.

You will need to:

Have a growth mindset.

• Be resilient, adaptable and have a willingness to learn and develop.
• Understand an individual level of knowledge and where to receive guidance.
• Be able to work and act autonomously.
• Be pragmatic and practical in your approach to developing solutions.
• Be able to demonstrate an ability to resolve straightforward issues of low complexity/risk in own technical discipline/area autonomously.
• Be a competent user of Microsoft software.

Qualifications & Experience

Essential

• Degree (or equivalent) in Engineering or other Science
• Demonstrable evidence of problem solving and stakeholder management

Desirable

• Chartered Engineer or member of similar institute
• Previous experience working in the Nuclear Industry
• Working in engineering design.
• Experience of working on a construction site
• EPR building, plant and system knowledge is desirable.
• Safety Case Knowledge and previous experience of Nuclear Safety Categorisations is desirable.

Pourquoi nous rejoindre ?

Why us?

• 8.5% Pension Contribution & Life Assurance
• Private Medical Scheme*
• Employee Share Scheme
• Salary Sacrifice Schemes: Electrical Vehicles, Technology and Cycle to Work
• 18 Weeks Full Maternity Pay* (+21w SMP)
• 25 days holiday (increasing to 28 days after 5 years' service, 31 days after 10 years' service)
• Option to buy, sell and carry over up to 5 days annual leave per year
• In partnership with trade unions
• Personal Development & Further Education Support
• Long Service & Recognition AwardsFree Employee Assistance Programme
• After 1 year of service.

NUVIA UK - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally.

NUVIA UK is a performance-driven company that is committed to the development of its its people within a culture of safety, innovation, and excellence.

NUVIA UK is committed towards equality in employment.

NUVIA est une branche de VINCI, plus grand groupe intégré de concessions et BTP du monde. NUVIA est plus particulièrement l'entité nucléaire du Groupe VINCI et est impliqué dans le cycle de vie tout entier des installations nucléaires, du New Build au démantèlement, en passant par la maintenance et l'exploitation. NUVIA est en croissance constante, avec plus de 2700 salariés dans le monde. En moyenne, 100 hommes et femmes nous rejoignent chaque année. Maintenant, plus que jamais, nous recherchons de nouveaux talents pour soutenir la croissance du groupe.

• The role: Technical Support Engineer – Linux Web Hosting
• Location: Chorley, Lancashire | Fully onsite | Mon–Fri, 9–5 (non-negotiable)
• Salary: £31,000 + benefits

** Open to candidates who already live within a commutable distance of Chorley, Lancashire. Anyone that needs to relocate or requires sponsorship cannot be considered **

I'm hiring a hands-on Technical Support Engineer
with strong Linux command line experience and practical exposure to web hosting environments.
You'll join a well-established hosting and cloud services provider, working alongside a friendly technical team.

What you'll do:

• Provide 1st and 2nd line support for shared hosting, DNS, SSL, email, domains, backups, and websites
• Handle cPanel queries and account migrations
• Monitor servers, troubleshoot issues, and contribute to documentation
• Assist with abuse tickets and basic application-level problems

You'll need:

• Solid, proven Linux experience and command line skills; at least 2 years plus required
• Good understanding of shared hosting platforms
• Knowledge of DNS, SSL, IPs, email protocols, and basic firewalls
• Confident communicator, able to work independently and in a small team

Bonus skills:
cPanel admin/root level, Bash/PHP/Perl scripting, basic networking, virtualisation knowledge

This is a great long-term opportunity for someone who enjoys problem-solving and supporting customers in a stable, well-run tech business.

Interested? Apply now with your most up to date CV

Overview
Lutron Electronics has an immediate opening for a Technical Application Specialist to join the technical support department at our European HQ in London.

One of the keys to Lutron's success is the principle of taking care of the customer. This role achieves this through the provision of professional and timely support via phone and email offering solutions and information on both stand-alone and system level products and is critical in both the retention of existing customers and the development of new customers.

Combining both reactive interaction and response to customer enquiries along with troubleshooting and development of proactive solutions - reducing future issues and improving customer satisfaction.

Responsibilities

• Represent Lutron according to our Five Principles, particularly "Take care of the Customer"
• Provide timely and professional support to customers via phone and email, offering information on both stand-alone and system-level products.
• Troubleshoot and diagnose user issues related to Lutron products and systems.
• Document problems and solutions in a central database, escalating them when necessary.
• Communicate effectively with other departments within the company to meet or exceed customer expectations.
• Develop technical expertise regarding Lutron products, systems, and services.
• Undertake special projects as necessary to meet or exceed the objectives of our technical support team, including travelling to job sites occasionally.
• Answering pre- and post-sales technical questions via email and telephone on both stand-alone and system-level products.

Qualifications

• Previous experience in an electrical contracting, HVAC installation, telecom/cable installation, security installation, or AV installation environment.
• Bachelor's degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT) or similar would be advantageous.
• In addition to English, proficiency in Spanish language is required.

Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at  

Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics