1,409 Technical Troubleshooting jobs in the United Kingdom

• Respond to customer inquiries via multiple channels (phone, email, chat) promptly and professionally.
• Diagnose and troubleshoot technical issues related to software, hardware, and services.
• Guide customers through step-by-step solutions to resolve their problems.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to appropriate technical teams, providing detailed information.
• Identify recurring issues and trends, providing feedback for product and service improvements.
• Stay up-to-date with product knowledge and support procedures.
• Adhere to all company policies, procedures, and SLAs.
• Contribute to a knowledge base by creating and updating support articles.
• Proactively identify opportunities to enhance the customer support experience.

• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Patience, empathy, and a customer-focused attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with CRM software and helpdesk systems.
• Basic understanding of computer hardware, software, and networking concepts.
• Ability to learn new technologies quickly.
• High school diploma or equivalent; further technical certifications are a plus.

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose and resolve complex software and hardware issues reported by users.
• Act as a point of escalation for junior support staff, providing guidance and mentorship.
• Document customer interactions, technical issues, and resolutions in the support ticketing system.
• Collaborate with engineering and product teams to identify and report software bugs and feature requests.
• Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
• Contribute to the improvement of support processes and tools.
• Identify trends in customer issues and provide feedback to relevant departments for product enhancement.
• Ensure customer satisfaction by delivering timely, accurate, and professional support.
• Stay up-to-date with product updates and new releases.
• Participate in training sessions for new team members.
• Handle customer complaints and strive for first-contact resolution where possible.

• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 4 years of experience in technical customer support, with a proven ability to handle complex issues.
• Strong understanding of software troubleshooting methodologies and common technical issues.
• Excellent problem-solving, analytical, and diagnostic skills.
• Proficiency in using support ticketing systems (e.g., Zendesk, ServiceNow).
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience in a SaaS or software-focused environment is highly desirable.
• A customer-centric attitude with a passion for delivering outstanding service.
• Familiarity with ITIL best practices is a plus.

• Respond to customer inquiries via multiple channels (email, live chat, phone) in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
• Guide customers through step-by-step solutions to resolve their problems effectively.
• Escalate complex issues to appropriate technical teams when necessary, ensuring thorough documentation.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify recurring customer issues and provide feedback to the product development team for service improvements.
• Create and update knowledge base articles and FAQs to empower customers with self-service solutions.
• Proactively identify opportunities to enhance the customer experience and build strong customer relationships.
• Maintain a deep understanding of the company's products and services to provide accurate support.
• Adhere to service level agreements (SLAs) and company policies regarding customer support.

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose and resolve complex software-related issues reported by users.
• Troubleshoot software configurations, integration problems, and performance issues.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product).
• Create and maintain comprehensive technical documentation and support resources.
• Identify trends in customer issues and provide feedback for product improvement.
• Assist in training and mentoring junior customer support representatives.
• Ensure timely and effective resolution of customer queries within service level agreements (SLAs).
• Document all customer interactions and resolutions accurately in the CRM/ticketing system.
• Proactively identify opportunities to improve the customer support process and customer experience.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• Minimum of 4 years of experience in technical customer support or a similar role, preferably with SaaS products.
• Strong technical proficiency in troubleshooting software applications.
• Experience with CRM/ticketing systems (e.g., Zendesk, Intercom, Salesforce).
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage workload effectively in a remote environment.
• Patience, empathy, and a customer-first attitude.
• Familiarity with bug tracking tools like Jira is advantageous.

Technical Support

Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.

Pay- 12.50 per hour -15.28 per hour (Dependant on experience)
Hours- Monday to Friday, 37.5 hours a week.

Benefits:

-Weekly pay
-Free on site parking
-Monday to Friday
-Working for a well established business in an exciting industry

Duties:

-Deliver exceptional customer service at all times and seek managerial support when necessary.
-Prioritise support requirements
-Answer technical help-line calls to provide customers with advice on products
-Identify customer needs, solving fault queries
-Product selection guidance
-Installation and programming advice
-Respond efficiently to email enquiries and call-back requests
-Record information about calls to improve service management

Requirements:

- Previous experience providing technical telephone support
- Previous experience in mechanical/engineering environment advantageous
- Great communication skills
- Proven experience working within a technical position

If you are interested, please call our branch on (phone number removed) or apply online today!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Job Title: Technical Support Specialist
Contract Type: 12 months
Work Pattern: Hybrid - 1 day from home, 4 days in the office (after training)
Salary: 14 per hour
Location: Solihull, B90 8AJ

Based in the Solihull office, you will join a team of Technical Support Specialists (TSSs) providing remote technical guidance on the use and operation of CRM products to healthcare professionals and internal departments. Full technical training will be provided.

Key Responsibilities

• Deliver technical support services in Remote Patient Monitoring and CRM devices.
  
  
• Provide accurate technical information to customers in response to inquiries and field reports.
  
  
• Support field Clinical Specialists and Territory Managers with sales support, remote care, device management, regional training, and troubleshooting.
  
  
• Assist in the delivery of educational materials for new product training and in-service seminars to physicians, nurses, and sales representatives.
  
  
• Provide technical and clinical assistance to Regulatory Affairs personnel when required.
  
  
• Collaborate with international teams to resolve product and clinical issues involving overseas customers.
  
  

• Experience in a support, troubleshooting, or customer service role (degree preferable).
  
  
• Strong customer engagement and interpersonal skills.
  
  
• Excellent verbal and written communication skills.
  
  
• Proficiency in using analytical tools and software.
  
  
• Ability to work collaboratively in a fast-paced, dynamic environment.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

• Process payments for parking permits and maintain accurate records in line with procedural guidelines.
• Respond to service requests related to parking and payments, resolving issues within defined parameters.
• Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies.
• Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance.

• In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991.
• Solid understanding of health and safety regulations and approved codes of practice.
• Familiarity with the London Permit Scheme and its operational framework.
• Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays.
• Full, clean UK manual driving licence.