156 Technical jobs in Portsmouth

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of Payment systems & Processes (preferred)
• Working knowledge of Windows operating systems from Windows 7 onwards
• Basic networking knowledge
• A good understanding of IT based systems
• Problem analysis/problem solving
• Must be able to communicate effectively with all levels of users.
• Great problem-solving skills and a desire to achieve
• High level of knowledge and understanding of Windows Operating Systems

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Guide customers through step-by-step solutions to technical problems.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain accurate records of customer interactions and technical issues.
• Assist in the creation and maintenance of technical documentation and knowledge base articles.
• Identify recurring technical issues and provide feedback for product or service improvements.
• Ensure customer satisfaction by providing timely, professional, and helpful support.
• Stay up-to-date with product updates and new technologies.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Customer-focused attitude with a passion for delivering outstanding service.
• Experience with ticketing systems and remote support tools.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software issues and product-related inquiries.
• Document customer interactions and solutions in the ticketing system.
• Escalate complex issues to appropriate teams.
• Create and maintain support documentation and knowledge base articles.
• Ensure high levels of customer satisfaction.
• Collaborate with remote team members and contribute to team goals.

• 2+ years of experience in technical support or helpdesk.
• Strong knowledge of operating systems and common software applications.
• Excellent customer service and communication skills.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to troubleshoot and problem-solve effectively.
• Experience with SaaS products is a plus.

Our client, a renowned industry leader in creating innovative climate solutions is seeking a skilled Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.

On offer: Competitive base salary of up to £45,000 per annum including extensive benefits: Private Medical Insuranc.

WHJS1_UKTJ

• Provide advanced technical support and troubleshooting for complex customer issues.
• Diagnose and resolve software, hardware, and network-related problems.
• Escalate critical issues to appropriate engineering and development teams.
• Develop and maintain comprehensive knowledge base articles and technical documentation.
• Guide and mentor junior technical support staff.
• Analyze support trends and identify areas for product and service improvement.
• Collaborate with cross-functional teams to address customer needs.
• Ensure timely and effective resolution of all customer support requests.
• Contribute to the development and implementation of support best practices.
• Manage customer relationships and build trust through effective communication and problem-solving.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support role, preferably within the SaaS industry.
• In-depth knowledge of operating systems (Windows, macOS, Linux) and networking protocols.
• Strong troubleshooting skills and experience with diagnostic tools.
• Excellent written and verbal communication skills.
• Proven ability to explain technical concepts clearly to non-technical users.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage multiple priorities in a remote environment.
• A customer-centric approach with a passion for problem-solving.
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.

• Provide expert-level technical support to customers via phone, email, and remote access tools.
• Diagnose and resolve complex hardware, software, and network-related issues.
• Troubleshoot and debug issues with our client's proprietary software applications.
• Collaborate with engineering and product teams to identify and resolve software defects.
• Document technical issues, solutions, and workarounds in a clear and concise manner for the knowledge base.
• Mentor and train junior technical support engineers, sharing expertise and best practices.
• Proactively identify trends in support requests and recommend improvements to products or processes.
• Manage support escalations and ensure timely resolution of critical customer issues.
• Contribute to the development of self-service support resources for customers.
• Maintain a high level of customer satisfaction through professional and efficient support interactions.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common IT infrastructure.
• Experience troubleshooting web applications, databases, and cloud services.
• Proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent analytical, problem-solving, and debugging skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively, as well as collaborate within a team.
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Customer-focused mindset with a passion for helping others.

• Provide advanced technical support and troubleshooting for complex customer issues across multiple platforms and products.
• Diagnose, document, and resolve software, hardware, and network-related problems for clients.
• Act as a technical escalation point for the customer support team, offering expert guidance.
• Collaborate closely with engineering and product teams to identify product bugs and propose solutions.
• Develop, maintain, and enhance technical documentation, including knowledge base articles, FAQs, and user guides.
• Mentor and train junior support staff on technical issues and best practices.
• Monitor support ticket queues and ensure timely resolution of customer inquiries.
• Contribute to the overall improvement of customer support processes and service delivery.
• Proactively identify trends in support issues and provide feedback for product enhancement.
• Maintain high levels of customer satisfaction through efficient and empathetic support.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• 5+ years of experience in technical support or a similar customer-facing technical role.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Excellent written and verbal communication skills, with the ability to articulate complex technical information.
• Ability to work independently and manage time effectively in a remote work environment.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.