821 Telephony Engineer jobs in the United Kingdom
Telephony Engineer
Posted 17 days ago
Job Viewed
Job Description
We have an exciting opportunity for a Telephony Engineer who will be responsible for effectively and efficiently maintaining the Telephone Systems working on a Healthcare Account based in Leicester
The team provides BAU operational support and project delivery across all infrastructure towers to multiple Public and Private Sector customers.
This role will work closely with the customers to assist them in both BAU support and the implementation of Telephony services.
**What you'll be doing:**
+ To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting.
+ Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained.
+ Delivery of project-related tasks such as the installation of new telephone equipment.
+ Creation of telephone diagrams and documentation.
+ Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms.
+ Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
+ Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
+ Developing strong relationships with other engineers within the client to provide and share technical issue resolution and knowledge.
+ You will be comfortable with hands on physical work within the wider organisation and have excellent customer skills.
+ Have experience of working in a constant high pressure and in a very technically demanding and changing environment.
+ Be capable of managing your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a 'can-do' attitude and complete calls / tasks by agreed deadlines.
+ Travel between sites will be required
+ You may be required to participate in a 24/7 On call rota
+ This role is based on-site 5 days per week
**What experience you'll bring:**
+ Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems.
+ Able to work under pressure and to tight deadlines.
+ Proven experience on the Openscape 4000 Telephone System (E)
+ Understanding of analogue telephone wiring and concepts (E)
+ Proven experience of supporting alternative VoiP Solutions (E)
+ Proactively liaising with users in non-technical manner (E)
+ Experience working with Contact Centre Technologies (D)
+ Comprehensive understanding of Session Initiation Protocol (SIP) platforms (D)
+ Understanding of MS Teams (Voice) (D)
+ Previous experience with working on Telephone Voicemail Services (D)
+ Managing difficult users (E)
+ ITIL v4 Foundation (D)
+ Basic knowledge and understanding of Networking principles (D)
Attributes
+ Demonstrate practical knowledge and problem-solving strategies
+ Contribute to the continual improvement plan of the department
+ Focus on professionalism, be 'the best'.
+ Focus on communication.
+ Be an efficient, flexible, reliable and continuously improving local technical resource in support of Business Units use exploitation and development of IT.
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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Telephony Migration Engineer
Posted 2 days ago
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Job Description
Telephony Migration Engineer – (Unity to Microsoft Teams) – 3 months – Northampton (Hybrid)
My Customer is seeking a highly skilled Telephony Migration Engineer (Subject Matter Expert) to lead and support the migration of their call/contact centre from Unity to Microsoft Teams . This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeh.
Lead Infrastructure Engineer (Telephony)
Posted 6 days ago
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Job Description
We're seeking an experienced Lead Infrastructure Specialist to take ownership of a large-scale enterprise telephony platform that underpins critical business operations and future transformation.
This is a senior technical leadership role where you'll set strategy, guide a team of specialists, and play a key part in shaping the future of voice solutions across a complex enterprise environment.
If you're passionate about innovation, automation, and leading high-performing teams in the telephony space, this role offers the chance to make a real impact.
What You'll Be Doing
- Leading a team of telephony specialists, providing technical direction, mentoring, and driving continuous improvement.
- Designing, developing, and integrating enterprise-grade voice solutions that are scalable, resilient, and secure.
- Driving automation and orchestration across voice network processes to improve efficiency and agility.
- Acting as a technical authority , ensuring solutions align with industry best practice and long-term strategy.
- Shaping the roadmap for enterprise telephony platforms while managing technical debt and production health.
- Preparing people, processes, and platforms for the future through DevOps, Agile practices, and technology modernisation.
What We're Looking For
- Experience with large-scale telephony platforms and voice solutions, ideally with exposure to Avaya, Genesys, Verint, and RingCentral .
- Proven track record of leading engineering teams , balancing service stability with transformation.
- Strong background in automation and Infrastructure as Code (IaC) , with knowledge of tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.
- Excellent communication skills with the ability to influence both technical and business stakeholders.
- Experience building roadmaps, addressing technical debt, and aligning team capabilities to future architecture.
- A proactive mindset for solving technical challenges and proving innovative solutions at enterprise scale.
What's on Offer
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes , including free shares
- 30 days' holiday plus bank holidays
- Benefits you can adapt to your lifestyle, including discounts on shopping, wellbeing initiatives, and family-friendly policies
- Access to career development opportunities and the chance to work on industry-leading infrastructure transformation projects
Lead Infrastructure Engineer (Telephony)
Posted 6 days ago
Job Viewed
Job Description
We're seeking an experienced Lead Infrastructure Specialist to take ownership of a large-scale enterprise telephony platform that underpins critical business operations and future transformation.
This is a senior technical leadership role where you'll set strategy, guide a team of specialists, and play a key part in shaping the future of voice solutions across a complex enterprise environment.
If you're passionate about innovation, automation, and leading high-performing teams in the telephony space, this role offers the chance to make a real impact.
What You'll Be Doing
- Leading a team of telephony specialists, providing technical direction, mentoring, and driving continuous improvement.
- Designing, developing, and integrating enterprise-grade voice solutions that are scalable, resilient, and secure.
- Driving automation and orchestration across voice network processes to improve efficiency and agility.
- Acting as a technical authority , ensuring solutions align with industry best practice and long-term strategy.
- Shaping the roadmap for enterprise telephony platforms while managing technical debt and production health.
- Preparing people, processes, and platforms for the future through DevOps, Agile practices, and technology modernisation.
What We're Looking For
- Experience with large-scale telephony platforms and voice solutions, ideally with exposure to Avaya, Genesys, Verint, and RingCentral .
- Proven track record of leading engineering teams , balancing service stability with transformation.
- Strong background in automation and Infrastructure as Code (IaC) , with knowledge of tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.
- Excellent communication skills with the ability to influence both technical and business stakeholders.
- Experience building roadmaps, addressing technical debt, and aligning team capabilities to future architecture.
- A proactive mindset for solving technical challenges and proving innovative solutions at enterprise scale.
What's on Offer
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes , including free shares
- 30 days' holiday plus bank holidays
- Benefits you can adapt to your lifestyle, including discounts on shopping, wellbeing initiatives, and family-friendly policies
- Access to career development opportunities and the chance to work on industry-leading infrastructure transformation projects
Lead Infrastructure Engineer (Telephony)
Posted 2 days ago
Job Viewed
Job Description
We’re seeking an experienced Lead Infrastructure Specialist to take ownership of a large-scale enterprise telephony platform that underpins critical business operations and future transformation.nThis is a senior technical leadership role where you’ll set strategy, guide a team of specialists, and play a key part in shaping the future of voice solutions across a complex enterprise environment. If you’re passionate about innovation, automation, and leading high-performing teams in the telephony space, this role offers the chance to make a real impact.nWhat You’ll Be Doing
Leading a team of telephony specialists, providing technical direction, mentoring, and driving continuous improvement.nDesigning, developing, and integrating enterprise-grade voice solutions that are scalable, resilient, and secure.nDriving automation and orchestration across voice network processes to improve efficiency and agility.nActing as a
technical authority , ensuring solutions align with industry best practice and long-term strategy.nShaping the roadmap for enterprise telephony platforms while managing technical debt and production health.nPreparing people, processes, and platforms for the future through DevOps, Agile practices, and technology modernisation.nWhat We’re Looking For
Extensive experience with
large-scale telephony platforms
and voice solutions, ideally with exposure to
Avaya, Genesys, Verint, and RingCentral .nProven track record of
leading engineering teams , balancing service stability with transformation.nStrong background in
automation and Infrastructure as Code (IaC) , with knowledge of tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.nExcellent communication skills with the ability to influence both technical and business stakeholders.nExperience building roadmaps, addressing technical debt, and aligning team capabilities to future architecture.nA proactive mindset for solving technical challenges and proving innovative solutions at enterprise scale.nWhat’s on Offer
Generous pension contribution
of up to 15%nAnnual performance-related bonusnShare schemes , including free sharesnBenefits you can adapt to your lifestyle, including discounts on shopping, wellbeing initiatives, and family-friendly policiesnAccess to
career development opportunities
and the chance to work on industry-leading infrastructure transformation projectsnDetails
Seniority level : Mid-Senior levelnEmployment type : Full-timenJob function : Information TechnologynEdinburgh, Scotland, United Kingdom
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Lead Infrastructure Engineer (Telephony)
Posted 3 days ago
Job Viewed
Job Description
Lead Infrastructure Specialist
to take ownership of a
large-scale enterprise telephony platform
that underpins critical business operations and future transformation.
This is a
senior technical leadership role
where you'll set strategy, guide a team of specialists, and play a key part in shaping the future of voice solutions across a complex enterprise environment.
If you're passionate about innovation, automation, and leading high-performing teams in the telephony space, this role offers the chance to make a real impact.nWhat You'll Be Doing
Leading a team of telephony specialists, providing technical direction, mentoring, and driving continuous improvement.nDesigning, developing, and integrating enterprise-grade voice solutions that are scalable, resilient, and secure.nDriving automation and orchestration across voice network processes to improve efficiency and agility.nActing as a
technical authority , ensuring solutions align with industry best practice and long-term strategy.nShaping the roadmap for enterprise telephony platforms while managing technical debt and production health.nPreparing people, processes, and platforms for the future through DevOps, Agile practices, and technology modernisation.nWhat We're Looking For
Experience with
large-scale telephony platforms
and voice solutions, ideally with exposure to
Avaya, Genesys, Verint, and RingCentral .nProven track record of
leading engineering teams , balancing service stability with transformation.nStrong background in
automation and Infrastructure as Code (IaC) , with knowledge of tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.nExcellent communication skills with the ability to influence both technical and business stakeholders.nExperience building roadmaps, addressing technical debt, and aligning team capabilities to future architecture.nA proactive mindset for solving technical challenges and proving innovative solutions at enterprise scale.nWhat's on Offer
Generous pension contribution
of up to 15%nAnnual performance-related bonusnShare schemes , including free sharesn30 days' holiday plus bank holidaysnBenefits you can adapt to your lifestyle, including discounts on shopping, wellbeing initiatives, and family-friendly policiesnAccess to
career development opportunities
and the chance to work on industry-leading infrastructure transformation projects
#J-18808-Ljbffrn
Telecom Network Engineer
Posted today
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Job Description
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Telecom Network Engineer
Posted 1 day ago
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Job Description
Responsibilities:
- Design, configure, and deploy telecommunications network infrastructure, including routers, switches, and firewalls.
- Monitor network performance and troubleshoot issues to ensure high availability and minimal downtime.
- Implement network security measures and ensure compliance with security policies.
- Plan and execute network upgrades and enhancements.
- Develop and maintain network documentation, including diagrams and configuration details.
- Collaborate with cross-functional teams to support new service rollouts and customer requirements.
- Respond to network alerts and incidents, performing timely resolution.
- Stay up-to-date with the latest networking technologies and industry best practices.
- Assist in the development of network capacity planning and future growth strategies.
- Provide technical support and guidance to junior team members.
- Proven experience as a Network Engineer or in a similar role within the telecommunications industry.
- Strong knowledge of networking protocols (TCP/IP, BGP, OSPF) and network hardware.
- Experience with network monitoring tools and network management systems.
- Familiarity with IP telephony, VoIP, and other communication technologies.
- Understanding of network security principles and best practices.
- Ability to troubleshoot complex network issues effectively.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Relevant certifications (e.g., CCNA, CCNP) are highly desirable.
- Ability to work effectively in a hybrid team environment.
Telecom Network Engineer
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Design, configure, and deploy telecommunications network solutions, including LAN, WAN, and wireless technologies.
- Monitor network performance and troubleshoot network issues to ensure high availability and optimal performance.
- Implement network security measures to protect against threats and vulnerabilities.
- Manage network hardware and software, including routers, switches, firewalls, and servers.
- Develop and maintain network documentation, including diagrams, configurations, and procedures.
- Collaborate with cross-functional teams to support network integration and deployment.
- Plan and execute network upgrades and expansions.
- Stay current with emerging telecommunications technologies and industry best practices.
- Provide technical support and guidance to junior network staff.
- Participate in on-call rotation for network support as required.
Qualifications:
- Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
- Proven experience (3+ years) in telecommunications network engineering.
- Strong understanding of network protocols (e.g., TCP/IP, BGP, OSPF, MPLS).
- Experience with network hardware from major vendors (e.g., Cisco, Juniper, Huawei).
- Familiarity with wireless technologies and standards (e.g., Wi-Fi, LTE, 5G).
- Knowledge of network security principles and practices.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and interpersonal abilities.
- Ability to work effectively in a hybrid team environment, balancing remote and on-site work.
- Relevant certifications (e.g., CCNA, CCNP) are a strong asset.
Telecom Network Engineer
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Design, configure, and deploy telecommunications network infrastructure, including routers, switches, and firewalls.
- Monitor network performance and troubleshoot issues to ensure optimal operation and minimal downtime.
- Implement and maintain network security protocols and measures to protect against threats.
- Plan and execute network upgrades and enhancements to improve capacity and efficiency.
- Collaborate with cross-functional teams to integrate network solutions with other IT systems.
- Develop and maintain comprehensive network documentation, including diagrams and configurations.
- Stay current with emerging trends and technologies in the telecommunications and networking industry.
- Provide technical support and guidance to other IT teams as needed.
- Conduct performance analysis and capacity planning for network infrastructure.
- Participate in the evaluation and selection of new network hardware and software.
- Ensure adherence to industry best practices and company standards.
- Respond to network alerts and outages effectively and efficiently.
Qualifications:
- Bachelor's degree in Computer Science, Telecommunications Engineering, Electrical Engineering, or a related field.
- Minimum of 4 years of experience in telecommunications network engineering.
- Strong knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), switching technologies, and VPNs.
- Hands-on experience with network hardware from vendors such as Cisco, Juniper, or equivalent.
- Familiarity with network monitoring tools (e.g., Nagios, Zabbix) and packet analysis tools.
- Understanding of network security principles and best practices.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, with the ability to articulate technical concepts clearly.
- Proven ability to work independently and manage tasks effectively in a remote setting.
- Relevant certifications such as CCNA, CCNP, or JNCIA are highly desirable.
- This role is fully remote, offering the flexibility to work from anywhere in the UK.