What Jobs are available for Tesco in Letchworth Garden City?

Showing 21 Tesco jobs in Letchworth Garden City

Customer Service Advisor

Borehamwood, Eastern Technoworld PLC

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Job Description

Technoworld PLC is a well-established IT hardware supplier with an office based in Borehamwood, Hertfordshire. We are looking for enthusiastic Customer Service personnel, with an interest in IT and helping customers on a day-to-day basis. If you are passionate in customer service and/or have experience in the IT sector we would like to hear from you.

Responsibilities include:

Handling and answering inbound e-mails and calls.

Processing customer orders onto system.

Providing excellent customer service.

Managing customer returns and enquiries

Ensuring enquiries are dealt with in a timely manner.

Prioritising tasks according to importance and urgency

Ensuring returns are handled end to end from customers back to distributors.

Handling customer queries professionally via e-mail and phone.

Managing e-mails through Amazon and eBay platforms within deadlines.

Required Skills:

Great organisational skills

High Attention To Detail

Customer-first attitude

Prioritisation Skills

Able to work effectively individually as well as in a team

Able to listen to and follow guidelines effectively

High level of communication via telephone and e-mail

Other Requirements:

Must live within 30 minutes commute from Borehamwood WD6

Job Type:

Permanent, Full-time

Job Types: Full-time, Part-time, Permanent

Pay: £27,000.00-£35,000.00 per year

Benefits:

  • On-site parking

Work Location: In person

Expected start date: 06/10/2025

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Customer Service Advisor

Huntingdon, Eastern Kier Group

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Job Description

Meet the recruiter
Liv Staples
Benefits

Life assurance

Kier Rewards

Additional holiday purchase opportunities

Matched pension scheme up to 7.5%

Enhanced family leave & policies

Share plan schemes

Free health & wellbeing services

Opportunity to purchase health benefits & insurance

Customer Service Advisor

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We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance

Location: Fully office based in Huntingdon, Cambridgeshire

Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.

Your day to day will include:

  • Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
  • Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
  • Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
  • Assist with the scheduling and planning of works

What are we looking for?

This role of Customer Service Advisor is great for you if you hold:

  • Experience within a customer service environment, particularly over the phone within an office/ depot
  • Excellent IT and communication skills

We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.

There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier

  • Customer Service Advisor Job

  • Location: Huntingdon

  • Vacancy ID: 8351
  • Background check: None
  • Flexible Working: Yes

    Flexible working could include part time, job share, condensed hours, or flexible start/end times.
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Customer Service Representative

Luton, Eastern £27000 - £30000 annum Megagen Implants

Posted 21 days ago

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Job Description

Permanent

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

Application & Selection Process

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

Package:

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

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Distribution Customer Service Representative

Bedford, Eastern Expeditors

Posted 16 days ago

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Job Description

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).
Positive and willing to help attitude
Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organisational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Must have the Right to Work in the UK
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Customer Service Team Lead

CB2 1AA Cambridge, Eastern £30000 Annually WhatJobs

Posted 10 days ago

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Job Description

full-time
Our client, a leader in providing exceptional customer experiences, is seeking a motivated and experienced Customer Service Team Lead to join their growing team. This role is primarily remote, offering flexibility and the opportunity to lead a dedicated customer support function from anywhere in the UK. You will be responsible for guiding a team of customer service representatives, ensuring outstanding service delivery, resolving complex customer issues, and driving team performance. Your leadership will be key to maintaining and enhancing customer satisfaction and loyalty.

Key Responsibilities:
  • Lead, train, and motivate a team of customer service representatives to achieve service excellence.
  • Oversee daily operations of the customer service team, ensuring efficient query resolution and support.
  • Handle escalated customer complaints and complex issues, providing timely and effective solutions.
  • Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores.
  • Implement and enforce customer service policies and procedures to ensure consistency and quality.
  • Conduct regular performance reviews and provide constructive feedback and coaching to team members.
  • Identify training needs and coordinate development opportunities for the team.
  • Contribute to the development of customer service strategies and best practices.
  • Liaise with other departments to resolve customer issues and improve overall service delivery.
  • Utilize CRM systems and other support tools to manage customer interactions and track issues.
  • Analyze customer feedback and identify trends to recommend service improvements.
  • Foster a positive and collaborative team environment, promoting a customer-centric culture.
Qualifications:
  • Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
  • Excellent understanding of customer service principles and best practices.
  • Strong leadership, coaching, and mentoring skills.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Ability to manage and resolve difficult customer situations effectively.
  • Experience in remote team management is a significant advantage.
  • Strong organizational skills with the ability to prioritize and manage tasks efficiently.
  • A proactive approach to identifying and implementing service improvements.
  • Familiarity with data analysis and reporting on customer service metrics.
  • High school diploma or equivalent; further education or certifications in customer service are a plus.
This remote position offers a fantastic opportunity to take on leadership responsibilities and make a real impact on customer satisfaction within a dynamic and supportive organisation, serving clients nationally, including those in the Cambridge, Cambridgeshire, UK area.
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Customer Service Team Lead

CB2 1TN Cambridge, Eastern £30000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
A leading technology company in Cambridge, Cambridgeshire, UK is seeking an experienced and dynamic Customer Service Team Lead to manage and motivate their support team. This role is crucial in ensuring the highest levels of customer satisfaction by providing exceptional support and resolving complex issues efficiently. You will be responsible for leading a team of customer service representatives, setting performance goals, providing coaching and feedback, and conducting regular performance reviews. Key duties include handling escalated customer queries, monitoring service levels, identifying areas for improvement in customer service processes, and implementing solutions. You will also collaborate with other departments to address systemic customer issues and enhance the overall customer experience. The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity. Excellent communication, interpersonal, and problem-solving skills are essential. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems is required. A proactive and empathetic approach to customer care is paramount. This role is based in Cambridge, Cambridgeshire, UK and offers a hybrid working arrangement, blending team collaboration in the office with remote work flexibility.
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Customer Service Team Lead

MK9 2HN Milton Keynes, South East £28000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
Our client is seeking an experienced and dynamic Customer Service Team Lead to join their vibrant team in Milton Keynes, Buckinghamshire, UK . This role is crucial for ensuring exceptional customer support and guiding a team of dedicated customer service representatives. The ideal candidate will have a passion for customer satisfaction, strong leadership abilities, and a proven track record in managing customer service operations. You will be responsible for motivating your team, improving service efficiency, and resolving complex customer issues.

Key responsibilities include:
  • Leading, mentoring, and coaching a team of customer service representatives to achieve performance targets.
  • Monitoring team performance, providing regular feedback, and conducting performance reviews.
  • Handling escalated customer inquiries and resolving complex issues efficiently and effectively.
  • Developing and implementing customer service strategies to enhance customer satisfaction and loyalty.
  • Ensuring adherence to service level agreements (SLAs) and quality standards.
  • Training new team members and providing ongoing training to existing staff.
  • Identifying areas for process improvement and implementing solutions to enhance customer experience.
  • Collaborating with other departments to address customer feedback and implement necessary changes.
  • Managing team schedules, workload, and resource allocation.
  • Maintaining accurate records of customer interactions and team performance.
  • Reporting on key customer service metrics and insights to senior management.
  • Acting as a point of escalation for customer complaints and resolving them with empathy and professionalism.
  • Fostering a positive and supportive team environment that encourages professional growth.

The successful applicant will have previous experience in a customer service leadership role, with a strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills are essential. A proactive approach to identifying and resolving issues, along with the ability to motivate and inspire a team, is crucial. Familiarity with CRM systems and customer service software is highly desirable. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced approach to work.
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Customer Service Team Lead

MK10 0AA Milton Keynes, South East £30000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
Our client, a dynamic and rapidly expanding fintech company, is seeking an experienced and empathetic Customer Service Team Lead to manage and inspire a remote team of customer support specialists. This position is fully remote, offering the opportunity to lead a team from anywhere within the UK. You will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that all customer inquiries are handled efficiently, professionally, and in line with company standards. Key duties include coaching, training, and motivating the customer service team, setting performance targets, conducting regular performance reviews, and fostering a positive and collaborative team environment. You will also be involved in handling escalated customer issues, identifying trends in customer feedback, and collaborating with other departments to implement service improvements. The ideal candidate will have a proven background in customer service management, with a strong understanding of CRM systems and customer support best practices. Excellent leadership, communication, and problem-solving skills are essential. You should be passionate about delivering exceptional customer experiences and be adept at managing and motivating a remote workforce. This is an exciting opportunity to make a significant impact on customer satisfaction and contribute to the growth of an innovative company in a remote-first setting.
Responsibilities:
  • Lead, coach, and motivate a remote team of customer service representatives.
  • Manage daily operations of the customer service function, ensuring high-quality service delivery.
  • Set performance goals and monitor team productivity and quality metrics.
  • Conduct regular performance reviews and provide constructive feedback.
  • Handle and resolve escalated customer complaints and issues.
  • Identify areas for service improvement and collaborate with other departments to implement changes.
  • Ensure adherence to company policies and procedures in all customer interactions.
  • Develop and deliver training programs for new and existing team members.
  • Maintain up-to-date knowledge of company products, services, and support policies.
  • Foster a positive and supportive team culture.
Qualifications:
  • Proven experience in a customer service supervisory or team lead role.
  • Demonstrated ability to lead and motivate a team, preferably in a remote setting.
  • Excellent understanding of customer service principles and best practices.
  • Proficiency with CRM software and customer support platforms.
  • Strong problem-solving and conflict-resolution skills.
  • Outstanding communication, interpersonal, and listening skills.
  • Ability to manage performance metrics and drive continuous improvement.
  • Empathetic and client-focused approach.
  • Experience in the fintech or technology sector is a plus.
  • Bachelor's degree in a relevant field or equivalent experience.
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Remote Customer Service Lead

CB2 1JE Cambridge, Eastern £38000 Annually WhatJobs

Posted 26 days ago

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Job Description

full-time
Our client is seeking an experienced and motivational Remote Customer Service Lead to guide and support their growing team of customer service professionals. This is a critical, fully remote leadership position, responsible for ensuring exceptional customer experiences and driving team performance. You will oversee a team of customer service representatives, providing coaching, training, and performance management to foster a positive and productive work environment. Key responsibilities include monitoring service levels, developing and implementing customer service strategies, resolving complex customer escalations, and identifying areas for process improvement. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Experience with CRM systems and customer support software is essential. You must be adept at motivating a remote team, promoting collaboration, and ensuring consistent delivery of high-quality service. This role requires excellent organizational skills, the ability to manage multiple priorities, and a proactive approach to customer satisfaction. You will work closely with other departments to ensure alignment on customer service initiatives. This fully remote role offers the flexibility to work from anywhere, provided you have a stable internet connection and a suitable home office setup. Our client is committed to supporting their remote workforce with continuous training and development opportunities, aiming to build a highly engaged and effective customer service operation.
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Customer Service Advocate- Dutch speaking

Milton Keynes, South East Danaher Corporation

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Job Description

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.
Learn about the Danaher Business System which makes everything possible.
The Customer Service Advocate iis responsible for the interface between the customers, the field service and the other internal teams.
The mission is customer satisfaction, timely execution of the service jobs, including remote and field service activities, until full customers satisfaction and best utilization of the field resources.
In this role, you will have the opportunity to:
+ Be the single point of entry for all customers' requests (via email and phone calls) related to aftermarket service activities for the Netherlands and Belgium.
+ Order Spare-parts, if required, and monitor delivery.
+ Optimise the planning of the Field Service Engineers to ensure fast reactivity, reduce travel times and provide the best outcome for the customer.
+ Create customer quotes and follow-up with the customers to get the purchase orders in time, in case the intervention is not covered by a contract or warranty.
+ Co-ordinate the timely closure of Work Orders in SFDC and SAP and make sure all returns, and invoicing are completed in line with our KPI's.
+ The essential requirements of the job include:
+ Education - GCSE, VMBO, MAVO diplomas , or equivalent
+ More than 2 years working in a similar role
+ Dutch speaker essential
+ French speaker preferable, but not essential
It would be a plus if you also possess previous experience in:
+ SAP
+ Salesforce
#LI-Onsite
Dutch speaker required.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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