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Commercial Controller - Tesco
Posted 5 days ago
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Job Description
Commercial Controller (Tesco Desserts)
Location: Fitzroy Place, London / Newark with Hybrid Working
Business Area: Commercial
Contract Type: 12 month - FTC
Working Hours: Monday to Friday 8:30am to 5:00pm
Why join us?
We're a family and that's what families do. We champion each other, support each other and help each other to grow and improve. A place of safety, stability and belonging, we put a protective arm around everyone and, when we see talent or potential, we give it a leg up. Finding ways for everyone, whatever their circumstances or background, to develop, progress and become the best they can be.
About the role
We're proud to offer you a career with real scope for development. To reward your hard work and ambition as a talented Commercial Controller with plenty of support and opportunity. And empower you to drive your own success and create a career you can be proud of too.
In this busy and exciting role, you will be responsible for creation, development and implementation of Tesco Desserts strategic account plans within the customer teams to drive profitable growth for Bakkavor Group and Tesco - whilst ensuring plans align to overarching the Bakkavor Tesco Customer strategy.
Role Accountabilities
Customer Relationship
- Owns day to day Tesco retailer relationship with clear responsibility across the Desserts & ISB Category from Buyer to Trading Manager level & other key retail contacts (supply chain, NPD) building long term collaborative relationships
- Highly commercially astute and leverages insights to improve and develop customer relationship, internal relationships within Commercial & wider Bakkavor team
- Responsible for achievement of Bakkavor & Tescos key KPIs
- Leads communication across the NWT re Account projects and activity
- Brings to life the Bakkavor values in terms of how we do business
- Development & delivery of commercial strategy to leverage profitable growth
- In conjunction with overarching customer / group strategy, creates, develops and implementation of the Tesco Account Plan/ Strategy across the Customer function, leveraging insights, cross functional alignment to generate a commercial advantage
- Sets clear objectives / parameters to manage the account, driving specific actions / BV / retailer priorities to generate a commercial benefit
- In conjunction with HOC, extends Account Plan to 3-year Category Vision plan with clear profitable growth plans for Bakkavor & Customer
- Responsible for Commercial adherence within the account to the NPD process - ensuring all NPD / EPD follows correct commercial sign off etc/ procedure ahead of launch
- Responsible for AITB & sign off in conjunction with Commercial Finance teams.
- Responsible for customer NPD quote sheets & supports Commercial Managers in event of escalation
- Develops Strategic thinking & presents NPD propositions to customers. Supports Commercial Managers in proposition development & selling strategic and negotiation tactics
- Attends / supports Commercial Manager in relevant site development meeting.
- Commercially responsible for accuracy of account NPD product database - tracking NPD costing position from concept to launch, along with performance post launch v costing
- Accountable for Commercial PLR summary pack & key actions implementation -Bakkavor & Customer KPIs
- Detailed understanding and make up of end-to-end cost
- Managed cross functional workstream to generate end to end plan with clear measure in place to understand delivery to date and onward plan
- Responsible for accurate implementation of retail cost models within account
- Owns category margin improvement plan with clear targets and proactive management
- Beacon of best practise, sharing learnings & experience across Bakkavor
- Full understanding & detailed knowledge of relevant category including market performance, competitor dynamics and key metrics. Key abreast of key trends and impact they will have on relevant category
- Leads internal NWT in generate monthly commercial performance report driving insight into action to achieve category goals
- Customer Category champion- always abreast of shopper behaviour, U&O and key market trends
- Responsible for the RF Sales & Margin of Account with corrective action plans to deliver robust performance for Bakkavor &Customer
- Responsible for account forecast & communication of key changes in demand / performance ensuring team completes reforecast to improve overall account forecast accuracy
- Customer champion in S&OP -overseas team pack development and performance
- Responsible for communication of all key product changes to the business (price changes / case size / promo/ launch / delist /amends) & adherence to relevant sector method of communication & ensures complete accuracy and timeliness of changes across all platforms
- Generation of monthly reporting for BV and customer with clear action plan
- Sign off promotional scoping , along with internal and customer set up
- Analysis and communicates impact of promotional performance & make recommendations for future mechanics
- Inspire, motivate and lead team through encouraging collaboration, innovation by ensuring an open and inclusive culture
- Be a beacon of Better Behaviour, Better Bakkavor
- Active & engaged member of the Commercial Customer family
- Ensure all team member have 5 Live Objectives
- Encourage and engage in effective feedback promoting a balanced and constructive culture. Ensure each team member has a clear PDDs with regular review to drive personal improvement / address any development needs
- Considerable experience in Customer / Commercial Management within FPF or across retail sector at a Senior Buyer level
- Effective communication, leadership and project management skills
- Analytical, KPI and understand how to drive performance to achieve desired results
- Leads & builds trusting relationships through proactive engaging team work, influencing key stakeholders through the Bakkavor values
- Inspirational People Manager focused on coaching & develop a strong and high effective team
- Dynamic, agile & innovative in approach
- Highly capable in use of category management & ensure team embraces principles to deliver commercial benefit
- Leads customer end to end process driving profitable benefit for Bakkavor & customer
- Highly Resilient, adaptable to change, challenge norms
- Expert in Microsoft PowerPoint, Excel and Word
- Self-starter, leader, team player, adding value beyond requirements of job description
As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you.
You'll enjoy:
- Life Assurance (2.5 x salary)
- Short Term Bonus Scheme
- 25 days holiday
- Staff Shop
- Stakeholder Pension Scheme
- MyBargains Discount Platform
- Personal Accident Insurance
- Free Independent Mortgage Advice
- Employee Assistance Programme
- A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
- Discounted tutoring for children
- Access to financial learning tools and affordable loans via your salary
- Private Medical Insurance (employee & family cover)
- Cash allowance (car)
- Free Carparking
Proud to be Bakkavor
We're the biggest name you've never heard of. You've probably eaten our food. You just didn't realise it. Because as global leaders in the fresh prepared food industry, we create innovative products, including meals, soups, dips, salads, desserts, pizzas and breads for our customers in the UK, US and China. We're ambitious. We're full of ideas and we're ready for more people to join us who share our passion for quality - come and join our dedicated Bakkavor team!
Find out more and apply
#CVL
#LI-JM1
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Senior Category Manager Tesco
Posted today
Job Viewed
Job Description
**Are you ready to seize your next opportunity at Grenade?**
Grenade is an international active nutrition and lifestyle brand, which has grown rapidly since its launch in 2010. Driven by its strong branding, distinctive products, and highly innovative approach, Grenade has made an explosive impact in the FMCG Industry.
We're looking for a Senior Category Manager to take the lead on our Tesco account, working closely with our Head of Commercial Planning & Execution and the wider commercial, category and customer marketing team to develop and shape the category strategy for our biggest customer. This role has x2 direct reports (Category Managers) who work on our Wholesale and Convenience channel and Asda & Morrisons accounts, meaning this role will have wide scope for strategic overview and coaching across our key channels. You will bring an analytical and data driven mindset, with the ability to deep dive into data to make the right recommendations for your customer and Grenade.
You'll have strong relationship building skills to form world class relationships with our biggest customers to cement our position as category leaders. Additionally, you'll have the ability to adapt to changing market conditions & business needs as well as lead, develop and coach direct reports and wider team members.
Joining Grenade's high-performing team, during this period of growth and brand expansion, promises to offer a unique and motivating working environment, with highly rewarding opportunities for personal and professional development.
**How you will contribute**
+ Act as the primary category partner for Tesco, leading joint business planning with a fact-based, insight-led approach.
+ Utilise shopper data to build and deliver compelling category stories that unlock growth opportunities for both Tesco and our portfolio.
+ Shape the range and space of the HBW category in collaboration with Tesco, influencing key decisions across categories.
+ Partner closely with the commercial and customer marketing teams to ensure recommendations align with wider business objectives.
+ Support in the creation of a high-performance culture focused on insight-led selling, customer influence, and execution excellence.
**What you will bring**
+ Confident turning large data sets into actionable insights to drive growth across the category.
+ Confident building a strategy from concept to delivery with proven results and learnings.
+ Be commercially aware of how your decisions and recommendations impact the Grenade and customer P&L.
+ Work collaboratively and take a leadership role within the commercial team, forming close relationships with SNAM and Customer Marketing Team.
+ Strong leadership skills, ability to motivate and coach a team - Proactively identifies ways for continuous improvement.
+ Strong project management, collaboration and communication skills.
**Additional skills/experience**
+ Experience in FMCG category management - essential.
+ Direct experience with Tesco - preferred.
+ Previous management of top performing grocery accounts required
+ People management experience essential
+ Confident user of Nielsen, Circana, Kantar and other shopper/market data sources.
+ Advanced excel skills
+ Power BI skills
**Relocation Support Available?**
**Business Unit Summary**
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**
**_Our people make all the difference in our succes_**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Excited to grow your career?**
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**
**Job Type**
Regular
Category Planning & Activation
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
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Senior National Account Manager - Tesco
Posted 2 days ago
Job Viewed
Job Description
Senior National Account Manager - Tesco
Home-Based (UK)
c£65k + £,000 Car Allowance + Bonus & Package
Our Client:
- We are proud to partner with a dynamic and rapidly growing Personal Care & Home Care company, renowned for its innovation and sustainability credentials.
- As part of a major European group, our client boasts world-class manufacturing facilities and unrivalled production capabilities.
- Supplying private-label products, they are driving growth in the UK market, with net sales forecasted to exceed €100 million within the next three years.
The Role:
- Due to exceptional growth, a new opportunity has been created for a Senior National Account Manager (SNAM) to play a pivotal role in developing and growing retailer partnership with Tesco.
- As SNAM, you will be at the forefront of their UK success, leveraging your commercial acumen and strategic thinking to cultivate strong, win-win relationships that deliver commercial excellence and unlock new opportunities with Tesco
- You’ll be supported by a dedicated Country Manager and cross-functional teams in Category, Marketing, Innovation, and Supply Chain, ensuring you have the tools and backing needed to drive strategic customer relationships.
The Ideal Candidate:
- A proven Senior National Account Manager with a strong track record of managing UK grocery retailer accounts (ideally Tesco) having delivered tangible results in a fast-paced, competitive FMCG environment.
- Demonstrated success in managing private label portfolios, with expertise in profit and cost management, commercial campaigns, and promotional activities.
- Strong analytical and strategic planning skills, coupled with excellent numeracy and multitasking abilities.
- Collaborative and adaptable, you excel at working independently while engaging effectively with a wider team.
- A proactive, results-oriented professional with a can-do attitude and entrepreneurial spirit, thriving under pressure and seizing growth opportunities.
Why Join?
- Make an Impact: Take on a key role in a growing company where your contributions will shape the UK’s success story.
- Flexibility: Enjoy the benefits of a fully home-based role with occasional travel to UK grocery retailers and European HQ and manufacturing sites.
- Competitive Package: c£65k, us a k car allowance, bonus, and healthcare benefits.
- Supportive Environment: Be part of a forward-thinking, collaborative team committed to innovation and excellence.
Ready to make a difference in a high-growth environment? Join a company that values your expertise and empowers you to succeed!
Please send your CV using the form on this page, quoting reference 8/17253/7. Confidentiality is assured.
Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please search our vacancies on our website.
Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (interim) workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.
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Graduate National Account Executive - Tesco
Posted 2 days ago
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Job Description
Graduate National Account Executive – Tesco
Office Based
£Competitive + Excellent Training & Development
Are you a commercially minded graduate looking to kickstart your career in FMCG sales? This is an unmissable opportunity to join a category leading branded manufacturer with a portfolio of industry leading brands loved by consumers and retailers alike.
As National Account Executive, you’ll play a pivotal role supporting on Tesco – the largest and most high profile account in the business. You’ll be working closely with the senior commercial team to deliver exceptional results across a dynamic and fast paced customer base.
What You’ll Be Doing:
- Supporting the management of the Tesco account, helping deliver key commercial objectives
- Assisting with promotional planning, sales analysis and forecasting
- Liaising with cross-functional teams (marketing, category, supply chain, finance) to ensure seamless delivery
- Attending head office meetings and customer visits to gain first hand experience of retailer relationships
- Developing a deep understanding of category dynamics and shopper behaviour
What’s In It For You:
- A structured development plan designed to give you all the core commercial skills needed for a successful FMCG career
- Exposure to a Top 4 grocery retailer and industry leading account management practices
- The chance to work with a business renowned for developing talent from within
- A supportive, values driven culture where growth and learning are genuinely encouraged
About You:
- Initial entry level work experience, Ideally in a sales or commercial role
- Strong interest in the FMCG industry
- Highly analytical, ambitious, and eager to learn
- Excellent communication and relationship building skills
- Confident working with data and keen to develop commercial acumen
If you’re ready to launch your career with one of the most respected names in FMCG, supporting one of the most exciting customer portfolios in the industry — apply today.
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Barista - Store# 24392, TESCO KINGSTON PARK
Posted today
Job Viewed
Job Description
You don't need previous experience to join our team as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a Starbucks store is different from any other job. You're creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store.
The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:
+ Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
+ Supporting your fellow partners during periods of high volume to keep the store operating
+ Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
+ Supporting in creating the third place environment during each shift
+ Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
+ Maintaining a clean and organised workspace for your customers and partners
+ Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary (in line with the national living wage) and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > interview and in store experience > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more
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Shift Supervisor - Store# 24392, TESCO KINGSTON PARK
Posted today
Job Viewed
Job Description
At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
+ Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
+ Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
+ Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
+ Identifying teachable moments to share best practices with the team
+ Seeing challenges as opportunities for continuous improvement to drive operational excellence.
+ Executing store operations during scheduled shifts, including organising opening and closing duties
+ Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
+ Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Our store bonus program
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.
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Senior National Account Manager - Tesco (12 Month FTC)
Posted 5 days ago
Job Viewed
Job Description
Senior National Account Manager - Tesco (12 Month FTC)
Salary: Circa 70K + Car + Bonus + Pension
Location: South East England (Hybrid)
We are supporting a leading FMCG brand in recruiting a Senior National Account Manager to manage their Tesco account on a 12-month fixed-term basis. This is a critical role for a commercially driven Senior National Account Manager with strong FMCG experience, responsible for delivering growth and maximising brand performance within Tesco.
Key Responsibilities:
- As the Senior National Account Manager , you will manage Tesco, ensuring both short-term targets and long-term strategic growth are achieved
- Build and maintain strong relationships with key buyers and stakeholders within Tesco
- Develop and execute account plans, including promotions, joint business plans, and range development
- Monitor sales performance, analyse data, and provide insights to inform decision making
- Work closely with internal teams to ensure seamless execution of commercial and marketing strategies
Requirements:
- Proven FMCG experience, ideally in grocery or related categories
- Track record of managing national retailer accounts, preferably Tesco
- Strong commercial acumen, negotiation skills, and account planning experience
- Excellent communication and relationship-building skills
- Able to work autonomously in a hybrid South East-based role
This is a unique opportunity for a Senior National Account Manager to make a tangible impact, working with a leading and globally recognised FMCG brand.
If you are a driven Senior National Account Manager with experience in grocery and national accounts, please apply today or contact Luke at Zachary Daniels for more information.
BBBH34786
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Senior National Account Manager - Tesco (12 Month FTC)
Posted 6 days ago
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Job Description
Senior National Account Manager - Tesco (12 Month FTC)
Salary: Circa 70K + Car + Bonus + Pension
Location: South East England (Hybrid)
We are supporting a leading FMCG brand in recruiting a Senior National Account Manager to manage their Tesco account on a 12-month fixed-term basis. This is a critical role for a commercially driven Senior National Account Manager with strong FMCG experience, responsible for delivering growth and maximising brand performance within Tesco.
Key Responsibilities:
- As the Senior National Account Manager , you will manage Tesco, ensuring both short-term targets and long-term strategic growth are achieved
- Build and maintain strong relationships with key buyers and stakeholders within Tesco
- Develop and execute account plans, including promotions, joint business plans, and range development
- Monitor sales performance, analyse data, and provide insights to inform decision making
- Work closely with internal teams to ensure seamless execution of commercial and marketing strategies
Requirements:
- Proven FMCG experience, ideally in grocery or related categories
- Track record of managing national retailer accounts, preferably Tesco
- Strong commercial acumen, negotiation skills, and account planning experience
- Excellent communication and relationship-building skills
- Able to work autonomously in a hybrid South East-based role
This is a unique opportunity for a Senior National Account Manager to make a tangible impact, working with a leading and globally recognised FMCG brand.
If you are a driven Senior National Account Manager with experience in grocery and national accounts, please apply today or contact Luke at Zachary Daniels for more information.
BBBH34786
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Customer Service
Posted 2 days ago
Job Viewed
Job Description
Customer Service Advisor
Location: Corby
Hours: Monday to Friday, 9am–5pm
Salary: £24,525.35 per annum
Job Type: Full-time, Temp to Perm
Immediate start
Recruiting on behalf of a valued client, we are currently seeking a dedicated and professional Customer Service Coordinator to join a dynamic and customer-focused team. This is a fantastic opportunity for someone with strong communication skills and a passion for delivering excellent service to play a key role in a fast-paced logistics and distribution environment.
About the Role
As the first point of contact for customers, you’ll act as the vital link between clients, warehouse operations, and transport teams. You’ll be responsible for managing orders, resolving queries, and ensuring a smooth and efficient service experience.
Key Responsibilities
- Process and manage customer orders with accuracy and timeliness.
- Communicate effectively with depot staff to ensure delivery expectations are met.
- Build and maintain strong relationships with customers and suppliers.
- Investigate and resolve customer and supplier enquiries and complaints.
- Support continuous improvement initiatives to enhance service delivery.
- Maintain accurate data entry across internal systems and reports.
- Generate customer KPI reports and compile data for invoicing.
- Ensure compliance with Health & Safety policies.
Ideal Candidate Profile
- Excellent written and verbal communication skills.
- Ability to empathise with customers and resolve disputes calmly.
- Strong organisational and time management skills.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Analytical mindset with good numeracy and financial awareness.
- Professional, confident, and collaborative approach.
What’s in it for You?
- Competitive salary and stable working hours.
- Opportunity to work with a supportive and forward-thinking team.
- A role where your input and ideas for improvement are genuinely valued.
Interested?
If you’re ready to take the next step in your customer service career, we’d love to hear from you. Apply today or Lorna on (phone number removed) for more information.
INDKTT
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Customer Service
Posted 5 days ago
Job Viewed
Job Description
BT Customer Service Advisor
Location: 5 Lanyon Place, Belfast, BT1 3BT
Pay Rates: 13.42 to 31.27 per hour, depending on working hours.
Hours: 37.5
Shift Pattern Options:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 24/11/2025
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.
Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
Our recruitment process is designed to be straightforward and supportive:
1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role
3.Pre-Employment Checks - Includes a Basic DBS and reference checks
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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