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Head of Retail Operations (Store Management)
NR1 1AA Norwich, Eastern
£60000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client is seeking an experienced and dynamic Head of Retail Operations to oversee and optimize their retail store performance across the region. Based in Norwich, Norfolk, UK , this role requires a strategic leader with a proven ability to drive sales, enhance customer experience, and manage operational efficiency. You will be responsible for developing and implementing retail strategies, setting performance targets, and ensuring brand standards are met across all locations. This is a high-impact position that requires strong leadership, excellent communication skills, and a deep understanding of the retail landscape.
Key Responsibilities:
The ideal candidate will possess a strong retail background, with a minimum of 5-7 years in a senior operational or management role. Excellent leadership and people management skills are essential, as is a passion for delivering exceptional customer service. You should be adept at data analysis and possess strong business acumen. This is a hands-on role that requires regular travel to store locations. We are looking for a motivated and results-oriented individual who can inspire teams and drive sustainable business growth.
Key Responsibilities:
- Develop and execute comprehensive retail strategies to maximize sales and profitability.
- Oversee the day-to-day operations of all retail stores, ensuring smooth and efficient functioning.
- Set performance goals for store managers and teams, and monitor progress against KPIs.
- Implement and maintain high standards of customer service and in-store experience.
- Manage inventory, visual merchandising, and store presentation.
- Recruit, train, and develop high-performing retail teams.
- Analyze sales data and market trends to identify opportunities for growth and improvement.
- Ensure compliance with all company policies, procedures, and health and safety regulations.
- Manage operational budgets and control costs effectively.
- Collaborate with marketing and merchandising teams to align store activities with broader company initiatives.
The ideal candidate will possess a strong retail background, with a minimum of 5-7 years in a senior operational or management role. Excellent leadership and people management skills are essential, as is a passion for delivering exceptional customer service. You should be adept at data analysis and possess strong business acumen. This is a hands-on role that requires regular travel to store locations. We are looking for a motivated and results-oriented individual who can inspire teams and drive sustainable business growth.
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