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Role:  Customer Service Executive

Location:  Stevenage

Hours: Monday to Friday, 38.5 hours a week

Salary: £27,000 - £29,000 per annum

An excellent opportunity has now arisen for an experienced Customer Service Executive to join a well established client based in Stevenage.

Duties of a Customer Service Executive:  

• Act as the key customer advocate, managing and supporting assigned accounts to ensure high standard service.
• Process and maintain sales orders, quotes, and amendments accurately and efficiently across departments.
• Liaise with Planning, Operations, and Sales to track deliveries, resolve issues, and keep customer order books up to date.
• Prepare and manage customer quotations, costed BOMs, and invoicing for RMAs and tooling services.
• Build strong customer relationships through regular communication, meetings, and proactive updates on orders and materials. 

What we would like from you:

• Previous experience within customer service
• Good communication skills, both written and verbal
• Experience within electronic manufacturing industry
• Attention to detail
• Ability to work in a busy environment 

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

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Job Title:  Customer Service Adviser   

Basis:  Full time Permanent Employed Role.

Location:  Office Based in Milton Keynes, England,UK.

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable.

Rewards : Competitive basic salary with a realistic OTE £28,000 - £30,000 

Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser*

Working Hours: Monday to Friday 9am – 5:30pm.

Timeline : Immediate interviews and start.

Connells Group:

Connells Group is the largest and most successful estate agency network in the UK.  Our Customer Services roles in Milton Keynes provide are dedicated to supporting our “lifetime service”.  Your role in in contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants a great foundation for a career in mortgage and financial services.  You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers.  If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us.

All our roles are telephone based so you will be articulate and engaging.  As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused.  You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential.  Your desire to excel while delivering a first-class customer experience is most important of all.

Main Purpose of Job:

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.

Required Knowledge, skills and qualifications:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

Benefits: 

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 25 days paid holiday plus Bank Holidays.
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension. *
• Generous Staff referral bonus scheme. *
• Death in service cover. * 
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme.

 (*T&Cs Apply)
If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat on (phone number removed)

The Role:

We’re working with a well-established and growing business based in Huntingdon, who are looking to add a Customer Service Specialist to their friendly and supportive team.

This is a fantastic opportunity to join a company that truly values its people and prides itself on delivering high-quality products and excellent customer care. You’ll play a key role in ensuring customer satisfaction by providing professional support, processing orders efficiently, and maintaining strong communication with both clients and internal teams.

Main Responsibilities:

• Handle customer enquiries professionally via phone, email, and in person
• Provide accurate information on products, pricing, and order status
• Process customer orders with precision and efficiency
• Liaise with internal departments to track progress and ensure timely delivery
• Maintain up-to-date records of customer interactions and transactions
• Proactively resolve any customer issues or concerns
• Support continuous improvement and contribute to the overall success of the team

Skills / Experience:

• Previous experience in a customer service or account management role
• Ideally from a manufacturing, production, or technical environment (not essential)
• Excellent communication and organisational skills
• Strong attention to detail with the ability to manage multiple priorities
• Confident IT skills, including Microsoft Office and order processing systems
• Positive, proactive, and solutions-focused attitude

Salary & Working Hours:

• Salary: £30,000-£32,000 per annum (depending on experience)
• Hours: Monday to Friday, 8:30am – 5:00pm

Customer Service Representative

Bradford

6 month Contract

157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• 157 per day, paid via Umbrella
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 9:30am - 18:00pm
• Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
• 17th November start date!

What you will be doing

• Supporting our clients customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today!

Please note the start date for this role is Monday 17th November.

**This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.**

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Administrator - Hemel Hempstead

We are exclusively working with a long-standing client in Hemel Hempstead, who are an award-winning company within the international logistics and transport industry, looking to recruit a Customer Service Administrator on a permanent basis.

We are looking for someone who values team spirit, mutual respect, and a positive work atmosphere, you would be actively contributing to a workplace where colleagues support each other and work together to achieve common goals.

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? You will play a key role in managing customer interactions and ensuring efficient transport solutions.

This role is about more than answering calls, you will ensure that customer requirements are understood, communicated clearly, and delivered effectively, helping to maintain high service standards and strong client relationships.

Shift pattern: Before applying please note that typically you'll be working core working hours of 8.30am to 5pm, 9am to 5.30pm or similar (TBC). You will be working on a hybrid basis, but this will be shift work and you'd be working 9 days in a 2 week period, meaning you'll have an extra day off weekly. This would include some weekends though, which would be remote based days.

The successful candidate must ideally be available to start from late October or sooner. Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle.

On offer is a competitive salary (up to 29,500) plus excellent benefits including:

• 25 days holiday (+ bank holidays)
• Company bonus scheme
• Hybrid working.
• Career development opportunities.
• Private Health Insurance.
• Enhanced Company Pension Scheme.
• Employee incentive programme
• Free parking.

Duties:

• Act as a key point of contact for customer inquiries, ensuring timely and professional responses.

• Coordinate bookings, collections, and deliveries with internal teams and transport partners.

• Monitor and resolve customer issues, complaints, and claims efficiently, escalating when needed.

• Keep customer information and operational records accurate and up to date to ensure data quality.

• Provide regular updates to customers on the status of orders and transport operations.

• Support the onboarding of new customers and participate in review meetings.

• Track and report on operational performance and key metrics.

• Manage daily helpdesk activities, ensuring queries are assigned and resolved promptly.

What Do We Need From You:

• Proven experience in a customer service role within an international logistics or transport company.
• Confident with excellent interpersonal skills - must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach.
• Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
• Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential.
• High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
• Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
• Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
• Able to work under pressure - the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset.
• Ability to handle multiple tasks and manage competing priorities effectively
• Quick learner - must be able to quickly understand our Transport Management System and company processes.
• Excellent communication skills and professional manners - as the role involves frequent interaction with management, customers, and hauliers.
• Proficient in MS Office - experience with Teams, Outlook, Word, Excel, and Office 365 is required.
• Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

We are looking for a Customer Service Advisor to join a multi-award winning company at their Head Office in Watford. The company are looking for someone to join them on a temp to perm basis.

The company offer fantastic benefits which include working from anywhere in the world for 4 weeks a year, 30 days of annual leave PLUS bank holidays, private healthcare and a generous annual bonus.

As a Customer Service Advisor, you will be working with a team of people to respond to queries from existing customers to diagnose issues and provide additional support.

Their modern, spacious offices are based near the Metropolitan line, and have free on-site parking, making it convenient for all commuters.

Working Hours: Monday - Friday - 08:30am - 5:00pm

Hybrid working (2 days in the Watford office and 3 days from home).

Main duties to include:

• Supporting customers with technical queries
• Managing a shared inbox
• Running daily product reports and sharing with the senior leadership team
• Organising item collections, returns and sending out replacements
• Develop product knowledge and share with customers
• Consistently providing an empathetic level of customer service

Candidate requirements:

• Experience within a customer service role
• Warm, friendly, calm and professional telephone manner
• Attention to detail
• Able to commute to Watford

Please note, you must have rights to work in the UK to be shortlisted for the position.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department.
 
This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises!
 
Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.
 
Customer Service Advisor
Working Hours: Monday to Friday 8:00am - 5:30pm
Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period.
Free Parking available
Impressive client premises and facilities
Full time office based
Salary: £12.21 per hour -  salary progression route
 
Responsibilities will include:
§Inbound & outbound calls to customers and Internal Branches.
§Processing customer's website placed product orders
§Processing internal Branch placed product orders
§Communicating with customers via on-line chat & e-mail communications
§Tracking orders and liaising with all courier networks, dealing with returns
§Problem solving as and when required
§Assisting customers when using business website, placing orders etc. offering support
§General office / customer service duties and administrative tasks
 
Skills, Knowledge, Qualification & Experience:
§Computer literate
§Previous experience in an office-based Customer Services environment is essential.
§Customer telephone & email experience would be preferred. Good communication skills.
§Strong work ethic and able to use own initiative.
§Enjoy working with people and be able to work as part of a busy customer service team.
 
Full training will be provided internally on our client's own in-house computer systems.
 
Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
 
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
 

Customer Service Coordinator

Location : Hatfield, Hertfordshire, AL9 5JN
Salary : £26,000 – £28,000 per annum, DOE + Excellent Benefits!
Contract : Full time, Permanent
Hours : Monday to Friday, 8.30 - 5.30

We are Mulmar, we are growing and we want you!

With more than 30 years’ experience and over 140 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.

We are now recruiting for a Customer Service champion to co-ordinate planned maintenance engineering services for customers across the UK.

In addition to this as our Customer Service Coordinator you will be responsible for:

• Log service requests and schedule calls.
• Book in PPM appointments and arrange service visits for engineers.
• Liaise with Nespresso service desk colleagues, field engineers and Nespresso/Lyreco service departments.
• Maintain service records and generate reports.
• Escalate emerging major issues to the Team leader.
• Provide support to other service support teams as required.

In order to be successful in this role you must have:

• Experience in a customer services environment working to and keeping tight timescales.
• Computer skills, with experience in the use of Microsoft Office.
• Experience of customer service support in maintenance, logistics or courier services is a definite advantage but this is not essential.
• Experience of using customer databases would be great.

You must possess the following personal competencies:

• Customer service skills: Work with customers to assess their needs, provide information, resolve problems with an ability to resolve conflicts or disagreements in a constructive manner.
• Communication skills: Be able to express information to customers clearly and concisely, listens to others, understands non-verbal cues and responds appropriately.
• Attention to detail: Is thorough when performing work and conscientious about detail.
• Flexibility: Open to change; adapt behaviour or work methods in response to changing conditions, equipment and customer requirements.
• Interpersonal skills: Shows understanding, friendliness, courtesy and politeness to others; able to develop and maintain effective relationships with others.
• Resilience: Able to manage pressure and prioritise workload.

If you feel you have the necessary skills and experience to be successful in either of these roles, click on “APPLY ” today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.

Customer Service Administrator - South Hertfordshire

We are exclusively working with a long-standing client in South-Hertfordshire, who are an award-winning company within the international logistics and transport industry, looking to recruit a Customer Service Administrator on a permanent basis.

We are looking for someone who values team spirit, mutual respect, and a positive work atmosphere, you would be actively contributing to a workplace where colleagues support each other and work together to achieve common goals.

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? You will play a key role in managing customer interactions and ensuring efficient transport solutions.

This role is about more than answering calls, you will ensure that customer requirements are understood, communicated clearly, and delivered effectively, helping to maintain high service standards and strong client relationships.

Shift pattern: Before applying please note that typically you'll be working core working hours of 8.30am to 5pm, 9am to 5.30pm or similar (TBC). You will be working on a hybrid basis, but this will be shift work and you'd be working 9 days in a 2 week period, meaning you'll have an extra day off weekly. This would include some weekends though, which would be remote based days.

The successful candidate must ideally be available to start from late October or sooner. Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle.

On offer is a competitive salary (up to 29,500) plus excellent benefits including:

• 25 days holiday (+ bank holidays)
• Company bonus scheme
• Hybrid working.
• Career development opportunities.
• Private Health Insurance.
• Enhanced Company Pension Scheme.
• Employee incentive programme
• Free parking.

Duties:

• Act as a key point of contact for customer inquiries, ensuring timely and professional responses.

• Coordinate bookings, collections, and deliveries with internal teams and transport partners.

• Monitor and resolve customer issues, complaints, and claims efficiently, escalating when needed.

• Keep customer information and operational records accurate and up to date to ensure data quality.

• Provide regular updates to customers on the status of orders and transport operations.

• Support the onboarding of new customers and participate in review meetings.

• Track and report on operational performance and key metrics.

• Manage daily helpdesk activities, ensuring queries are assigned and resolved promptly.

What Do We Need From You:

• Proven experience in a customer service role within an international logistics or transport company.
• Confident with excellent interpersonal skills - must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach.
• Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
• Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential.
• High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
• Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
• Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
• Able to work under pressure - the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset.
• Ability to handle multiple tasks and manage competing priorities effectively
• Quick learner - must be able to quickly understand our Transport Management System and company processes.
• Excellent communication skills and professional manners - as the role involves frequent interaction with management, customers, and hauliers.
• Proficient in MS Office - experience with Teams, Outlook, Word, Excel, and Office 365 is required.
• Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.