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**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer service Specialist. This is an exciting opportunity to join one of the world's leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.Your role is to provide high levels of customer service and operational support to our high-profile client base by processing and monitoring shipments. Compliance is very important within this vertical so attention to detail is key.
**How you create impact**
+ Provide operational support for specific customers and team members.
+ To liaise with all relevant parties throughout the shipment to organise the movement of goods
+ To deal with any issues that may arise during a shipment and ensure the client is updated
+ Work with the customs department and customer to ensure full compliance with HMRC regulations.
+ Work in accordance with specific customer SOPs
+ To process sales and purchase invoices
+ Working at all times to enable and develop a team culture
+ Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
+ When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
+ To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
+ Ensure that all compliance and related training is up to date.
**What we would like you to bring**
+ Some understanding or experience in logistics is preferable
+ Five GCSEs at grades 3 - 9 / A*-D (including Maths & English)
+ Excellent Customer Service skills
+ Ability to work to deadlines
+ Strong communication and interpersonal skills
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Our client is seeking a compassionate and efficient Customer Service Representative to join their fully remote support team. This role is crucial in ensuring our customers receive outstanding assistance and a positive experience. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, resolving issues promptly and professionally. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. We are looking for individuals who are self-motivated, can manage their time effectively, and thrive in a remote work environment. Comprehensive training will be provided to ensure you are equipped to handle all customer interactions with confidence.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide information about products and services, guiding customers through their options.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Process orders, returns, and exchanges as needed.
• Gather customer feedback and report it to management to help improve services.
• Adhere to company policies and procedures.
• Strive to achieve high levels of customer satisfaction.
• Continuously learn about products, services, and support procedures.
• Collaborate with team members to share best practices and support continuous improvement.

Qualifications:

• High school diploma or equivalent; college degree is a plus.
• Previous experience in customer service, call center, or a related role is highly desirable.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Self-motivated and able to work independently in a remote setting.
• A reliable internet connection and a dedicated workspace are required.
• Positive attitude and a genuine desire to help customers.

This is an excellent opportunity to build a career in customer support with a company that values its employees and offers a flexible, remote working arrangement. Join a supportive team dedicated to delivering exceptional customer experiences. This is a fully remote position, based within the UK.

Our client is seeking a proactive and personable Customer Service Advisor to join their vibrant team, based in Portsmouth, Hampshire, UK . This role is integral to maintaining our client's reputation for excellent customer care. You will be the primary point of contact for customers, addressing their needs and ensuring their satisfaction with our products and services. This is a fantastic opportunity for someone with a genuine passion for helping people and a flair for communication. The role involves managing incoming customer queries across multiple channels, including phone, email, and in-person interactions. You will be expected to provide accurate information, troubleshoot issues, process requests, and resolve complaints efficiently and courteously. Developing a comprehensive understanding of our offerings will be key to providing effective support. You will work collaboratively with colleagues to ensure a consistent and high-quality customer experience. Strong organizational skills are essential for managing a varied workload and maintaining detailed records of customer interactions. We are looking for individuals who are not only customer-focused but also possess excellent problem-solving capabilities and the ability to work effectively in a team environment.

Your responsibilities will include:

• Handling inbound customer calls, emails, and general enquiries.
• Providing accurate information about products, services, and company policies.
• Investigating and resolving customer complaints or issues promptly and efficiently.
• Processing customer orders, returns, and exchanges accurately.
• Maintaining up-to-date customer records and interaction logs.
• Liaising with other departments to resolve customer queries effectively.
• Seeking opportunities to upsell or cross-sell relevant products or services where appropriate.
• Contributing to a positive and supportive team atmosphere.

Ideal Candidate Profile:

• Proven experience in a customer service or contact centre role.
• Excellent communication, interpersonal, and active listening skills.
• Strong ability to empathise with customers and resolve issues effectively.
• Proficient in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Good organisational skills and the ability to multitask.
• A polite, patient, and professional demeanour.
• Resilience and the ability to handle challenging customer interactions.

This is a non-remote position and requires your presence at our office in Portsmouth, Hampshire, UK .

Job Title: Customer Service AgentDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Part-TimeCompensation:  21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Key Responsibilities:

Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications:

Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.

Skills:

Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.

What We Offer:

Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter.  We look forward to learning more about your experience and how you can contribute to our customer service team.

About the opportunity:

We are the internal recruitment partner for our client, a well-established independent banking and financial services group.

We’re looking for someone who thrives on helping people, enjoys problem-solving, and wants to be part of a growing financial services business that’s doing things differently.

As a Customer Service Advisor , you’ll be on the frontline – answering calls, emails and live chat queries, making sure every customer gets the support they need. This isn’t a script-reading role. You’ll be trusted to listen, understand, and deliver outcomes that actually make a difference.

What you’ll be doing:

• Handling customer queries via phone, email and in-app messaging systems in a friendly, professional way
• Logging and tracking customer interactions, making sure nothing slips through the cracks
• Spotting when something doesn’t look right and escalating where needed
• Supporting vulnerable customers with care and empathy
• Sharing feedback to help us improve – we want your ideas
• Building knowledge of our products so you can give customers the right answers

What we’re looking for:

• Previous customer service experience (ideally in financial services or regulated environments, but not essential)
• A great communicator – both written and verbal
• Calm under pressure, resilient, and able to adapt to change quickly
• Someone who cares about doing the right thing for customers, not just ticking boxes
• Strong at complaints handling and problem solving
• Team player who’s also happy to take initiative when needed

In return we are offering:

• A competitive salary dependent on skills, knowledge and experience.
• 25 days annual leave plus bank holidays.
• Discretionary bonus scheme.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Death in service x4 annual salary.
• Various wellbeing and social events throughout the year.

Interested? Then APPLY now for immediate consideration.

Service Manager - Frimley, Surrey.

Due to the continued growth at ACL (Alarm Communication Limited), we have a requirement for an additional Service Manager to join our established team at our main offices in Frimley Surrey.

You will work within one of our Key Account Divisions, which look after a selection of Key Accounts made up of several prestigious large-scale commercial properties, ranging across the Commercial, Education, Healthcare, Hospitality and Stadia sectors.

This position is a people management role, with the office based service delivery administration team within your division reporting to you.

Basic Salary – £40,000 - £6,000 - DOE

Overtime, Travel Time & Call-out

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

What this role will look like

• Working directly alongside the Contract Managers (Technical Account Manager) within your Division and acting as a vital, personable, and responsive point of contact for our clients and their estates/security teams onsite.
• Responsible for all planned maintenance works, reactive callouts, and monitoring critical Remedial repairs.
• Preparing service reports before meeting key accounts and completing any client-specific requests, including tailoring our reporting to suit their needs.
• Regularly meeting clients alongside the relevant Contract Manager to deliver Service-related information and reports whilst building and nurturing strong client relationships.
• Pricing all new Service Contracts, monitoring annual financial performance for each contract, and pricing all renewals.
• Auditing Maintenance Contract Asset Data and escalating any concerns to the Contract Manager.
• Regularly reviewing Maintenance activities, Callouts, Asset Failures, and system compliance and ensuring that we meet or exceed all clients’ SLAs.
• Ensure that all planned maintenance works are raised on time and work with the Service Coordinators and the Contract Manager to allocate labour resources efficiently.
• Monitoring the financial performance of the Service Team and ensuring that all works are approved for invoiced on time each month.
• Build relationships of trust through open and honest communication with clients, suppliers, and colleagues.
• Oversight for all ARC Connections within the division. Completing all initial setups, renewals and monitoring and reporting on all police and fire brigade attendances.

Requirements

Who We're Looking For:

• Proven customer support experience
• Strong phone manner, conflict-handling skills, and exceptional active listening
• Strong problem-solving skills and ability to work well under pressure.
• Excellent communication skills, both verbal and written.
• Solid technical knowledge and understanding of various systems.
• Ability to work independently as well as part of a team.
• Attention to detail and ability to complete work accurately and efficiently.
• Professional and customer-oriented approach.

Benefits

• Basic Salary – £ subject to experience
• Overtime, Travel Time & Call-out
• Aviva Pension
• Life Assurance 4x Salary
• 22 Days Paid Holidays plus Bank Holidays
• Paid Candidate Referral Scheme – up to £1 00 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Free, secure, onsite parking
• Development and progression opportunities

A Little More About Alarm Communications

Alarm Communications Limited (ACL), a specialist division of Marlowe Fire & Security Group, installs and maintain intelligent building systems that allow our clients to keep the people that rely on them safe from harm and secure their businesses' future. Working across our three core service; Fire & Life Safety systems, Securitysystems,and Building Energy Management systems.

Marlowe Fire & Security Group is the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customer's property and people. Consisting of established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection.

Our Business Includes:

• Alarm Communications - acl.uk.com
• Clymac - clymac.co.uk/
• FAFS Fire & Security - fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression - marlowefireandsecurity.com
• Morgan Fire Protection - morganfire.co.uk
• Marlowe Smoke Control - marlowe-aov.co.uk
• Marlowe Fire & Security - marlowefireandsecurity.com

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Job Title: Customer Service Specialist
Industry: Manufacturing

Full-time, 37.5 hours per week

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? We are looking for a dedicated and driven Customer Service Specialist to join our dynamic team at a leading manufacturing business within the health and beauty industry.

About Us:
We are a renowned and innovative manufacturer with a reputation for delivering high-quality health and beauty products to global markets. With decades of expertise and a commitment to excellence, we pride ourselves on creating trusted partnerships with some of the world’s leading brands. Our state-of-the-art facilities and strong emphasis on sustainability set us apart, ensuring that we remain at the forefront of the industry.

Role Overview:
As a Customer Service Specialist , you will be the first point of contact for our valued clients, helping to ensure smooth communication and resolution of any inquiries. You’ll play a key role in maintaining our reputation for excellence by providing efficient, friendly, and accurate service to both new and existing customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and support with OTIF delivery.
• Handle customer complaints and resolve issues in a professional and empathetic manner.
• Process orders, manage returns, and ensure timely communication on delivery updates.
• Deal with customer demand including firms PO’s.
• Collaborate with internal teams, including production, quality, and sales, to ensure a seamless customer experience.
• Keep accurate records of customer interactions and follow up on open cases.
• Support the sales team with administrative tasks and customer account management.
• Continuously strive to improve the customer experience by identifying areas for process enhancement.

What We’re Looking For:

• Proven experience in a customer service role, within a manufacturing or product-driven environment.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• A problem-solving mindset with a keen attention to detail.
• Ability to remain calm and professional under pressure.
• Familiarity with CRM systems and Microsoft Office tools.
• A team player who thrives in a collaborative environment.

**About Convatec**
**Pioneering trusted medical solutions to improve the lives we touch:** Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit by convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services. Amcare by Convatec care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our national distribution centre is in Sunderland.
The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers. Delivering prompt responses to customer queries. Ensuring efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.
**Please note this is a Fixed Term Contract until End of August 2026.**
Key Responsibilities:
+ Support customers by phone, electronically and face to face.
+ Process customer orders received via inbound and outbound telephone, email and post.
+ Respond promptly to customer and colleague enquiries.
+ Maintain complete and accurate records of all customer interactions in the company CRM system
+ Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
+ Drive long term business relationships and strengthen retention via customer registration to me+ programme.
+ Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
+ Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
+ Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
+ Develops relationships with customers through empathy and diplomacy
**Skills & Experience:**
+ High levels of empathy with active listening skills
+ Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
+ Ability to work collaboratively with internal and external stakeholders
+ High Level of organisational skills and an ability to prioritise workload whilst multitasking
+ Excellent verbal, written and face to face communication skills
+ Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
+ Ability to work independently and as a team
+ Proven track record of working towards KPI's and targets
+ Attention to detail with a high level of accuracy
+ Telephony, CRM and prescription system experience
**Qualifications/Education:**
+ At least 1-2 years of significant practical experience in customer services role
**Working Conditions**
Working hours: Monday - Friday 9-5, our lines are open from 8am to 8pm, flexibility is required in case necessary to cover other turns + with rotation of Saturdays 9am - 1pm
This role can be fully onsite or working a couple of days from home
**Ready to join us?**
At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
#LI-CM1
#LI-Hybrid
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**

Our client is seeking an experienced and enthusiastic Customer Service Team Lead to manage and motivate a customer support team. This role is based in our vibrant office in Portsmouth, Hampshire, UK , with a hybrid working model that combines office-based supervision with remote flexibility. The successful candidate will be responsible for ensuring the delivery of exceptional customer service, fostering a positive team environment, and driving continuous improvement in support operations.

Key responsibilities include leading, training, and coaching a team of customer service representatives to meet performance targets and maintain high service standards. You will handle escalated customer issues, resolve complex complaints, and ensure timely and effective resolution of all customer inquiries. The Team Lead will monitor team performance metrics, provide regular feedback, and implement strategies to enhance customer satisfaction and loyalty. You will also contribute to the development and refinement of customer service processes, policies, and documentation to improve efficiency and effectiveness. Collaborating with other departments to address customer feedback and identify product or service improvements will also be a key aspect of the role.

We are looking for a candidate with at least 3-5 years of experience in a customer service role, with a minimum of 1-2 years in a supervisory or team leadership capacity. Experience within a contact centre or customer support environment is essential. You should possess excellent communication, interpersonal, and problem-solving skills, with a natural ability to motivate and inspire a team. Strong organisational skills and the ability to manage multiple priorities in a dynamic environment are crucial. A passion for delivering outstanding customer service and a commitment to continuous improvement are key. Familiarity with customer service software and CRM systems is expected. If you are a dedicated leader ready to empower a customer support team and elevate the customer experience, we encourage you to apply.

Responsibilities:

• Lead and manage a team of customer service representatives.
• Provide ongoing coaching, training, and performance feedback.
• Handle and resolve escalated customer issues and complaints.
• Monitor team performance against KPIs and service level agreements.
• Implement strategies to improve customer satisfaction and retention.
• Develop and update customer service procedures and guidelines.
• Collaborate with other departments to enhance customer experience.
• Ensure adherence to company policies and quality standards.
• Identify training needs and opportunities for the team.

Qualifications:

• Minimum 3-5 years of experience in customer service.
• Minimum 1-2 years of experience in a team lead or supervisory role.
• Proven track record of excellent customer service delivery.
• Strong leadership and motivational skills.
• Effective communication and problem-solving abilities.
• Proficiency with CRM and customer support software.
• Ability to manage time and priorities effectively.
• Experience in conflict resolution.