Commercial Controller - Tesco
Posted 3 days ago
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Job Description
Commercial Controller (Tesco Desserts)
Location: Fitzroy Place, London / Newark with Hybrid Working
Business Area: Commercial
Contract Type: 12 month - FTC
Working Hours: Monday to Friday 8:30am to 5:00pm
Why join us?
We're a family and that's what families do. We champion each other, support each other and help each other to grow and improve. A place of safety, stability and belonging, we put a protective arm around everyone and, when we see talent or potential, we give it a leg up. Finding ways for everyone, whatever their circumstances or background, to develop, progress and become the best they can be.
About the role
We're proud to offer you a career with real scope for development. To reward your hard work and ambition as a talented Commercial Controller with plenty of support and opportunity. And empower you to drive your own success and create a career you can be proud of too.
In this busy and exciting role, you will be responsible for creation, development and implementation of Tesco Desserts strategic account plans within the customer teams to drive profitable growth for Bakkavor Group and Tesco - whilst ensuring plans align to overarching the Bakkavor Tesco Customer strategy.
Role Accountabilities
Customer Relationship
- Owns day to day Tesco retailer relationship with clear responsibility across the Desserts & ISB Category from Buyer to Trading Manager level & other key retail contacts (supply chain, NPD) building long term collaborative relationships
- Highly commercially astute and leverages insights to improve and develop customer relationship, internal relationships within Commercial & wider Bakkavor team
- Responsible for achievement of Bakkavor & Tescos key KPIs
- Leads communication across the NWT re Account projects and activity
- Brings to life the Bakkavor values in terms of how we do business
- Development & delivery of commercial strategy to leverage profitable growth
- In conjunction with overarching customer / group strategy, creates, develops and implementation of the Tesco Account Plan/ Strategy across the Customer function, leveraging insights, cross functional alignment to generate a commercial advantage
- Sets clear objectives / parameters to manage the account, driving specific actions / BV / retailer priorities to generate a commercial benefit
- In conjunction with HOC, extends Account Plan to 3-year Category Vision plan with clear profitable growth plans for Bakkavor & Customer
- Responsible for Commercial adherence within the account to the NPD process - ensuring all NPD / EPD follows correct commercial sign off etc/ procedure ahead of launch
- Responsible for AITB & sign off in conjunction with Commercial Finance teams.
- Responsible for customer NPD quote sheets & supports Commercial Managers in event of escalation
- Develops Strategic thinking & presents NPD propositions to customers. Supports Commercial Managers in proposition development & selling strategic and negotiation tactics
- Attends / supports Commercial Manager in relevant site development meeting.
- Commercially responsible for accuracy of account NPD product database - tracking NPD costing position from concept to launch, along with performance post launch v costing
- Accountable for Commercial PLR summary pack & key actions implementation -Bakkavor & Customer KPIs
- Detailed understanding and make up of end-to-end cost
- Managed cross functional workstream to generate end to end plan with clear measure in place to understand delivery to date and onward plan
- Responsible for accurate implementation of retail cost models within account
- Owns category margin improvement plan with clear targets and proactive management
- Beacon of best practise, sharing learnings & experience across Bakkavor
- Full understanding & detailed knowledge of relevant category including market performance, competitor dynamics and key metrics. Key abreast of key trends and impact they will have on relevant category
- Leads internal NWT in generate monthly commercial performance report driving insight into action to achieve category goals
- Customer Category champion- always abreast of shopper behaviour, U&O and key market trends
- Responsible for the RF Sales & Margin of Account with corrective action plans to deliver robust performance for Bakkavor &Customer
- Responsible for account forecast & communication of key changes in demand / performance ensuring team completes reforecast to improve overall account forecast accuracy
- Customer champion in S&OP -overseas team pack development and performance
- Responsible for communication of all key product changes to the business (price changes / case size / promo/ launch / delist /amends) & adherence to relevant sector method of communication & ensures complete accuracy and timeliness of changes across all platforms
- Generation of monthly reporting for BV and customer with clear action plan
- Sign off promotional scoping , along with internal and customer set up
- Analysis and communicates impact of promotional performance & make recommendations for future mechanics
- Inspire, motivate and lead team through encouraging collaboration, innovation by ensuring an open and inclusive culture
- Be a beacon of Better Behaviour, Better Bakkavor
- Active & engaged member of the Commercial Customer family
- Ensure all team member have 5 Live Objectives
- Encourage and engage in effective feedback promoting a balanced and constructive culture. Ensure each team member has a clear PDDs with regular review to drive personal improvement / address any development needs
- Considerable experience in Customer / Commercial Management within FPF or across retail sector at a Senior Buyer level
- Effective communication, leadership and project management skills
- Analytical, KPI and understand how to drive performance to achieve desired results
- Leads & builds trusting relationships through proactive engaging team work, influencing key stakeholders through the Bakkavor values
- Inspirational People Manager focused on coaching & develop a strong and high effective team
- Dynamic, agile & innovative in approach
- Highly capable in use of category management & ensure team embraces principles to deliver commercial benefit
- Leads customer end to end process driving profitable benefit for Bakkavor & customer
- Highly Resilient, adaptable to change, challenge norms
- Expert in Microsoft PowerPoint, Excel and Word
- Self-starter, leader, team player, adding value beyond requirements of job description
As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you.
You'll enjoy:
- Life Assurance (2.5 x salary)
- Short Term Bonus Scheme
- 25 days holiday
- Staff Shop
- Stakeholder Pension Scheme
- MyBargains Discount Platform
- Personal Accident Insurance
- Free Independent Mortgage Advice
- Employee Assistance Programme
- A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
- Discounted tutoring for children
- Access to financial learning tools and affordable loans via your salary
- Private Medical Insurance (employee & family cover)
- Cash allowance (car)
- Free Carparking
Proud to be Bakkavor
We're the biggest name you've never heard of. You've probably eaten our food. You just didn't realise it. Because as global leaders in the fresh prepared food industry, we create innovative products, including meals, soups, dips, salads, desserts, pizzas and breads for our customers in the UK, US and China. We're ambitious. We're full of ideas and we're ready for more people to join us who share our passion for quality - come and join our dedicated Bakkavor team!
Find out more and apply
#CVL
#LI-JM1
Customer Service Representative
Posted today
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Job Description
Customer Service Representative – Job Description
We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.
As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.
We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.
Key Responsibilities:
- Assist customers with bookings, reservations, inquiries, and complaints
- Maintain accurate and up-to-date records of customer interactions
- Provide clear and friendly communication across multiple channels
- Collaborate with internal departments to meet customer needs
- Handle transactions or payment processing as required
- Promote services, products, and special offers when appropriate
- Maintain a positive and professional image at all times
Requirements:
- No prior experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- A willingness to learn and grow in a team environment
If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.
Company Details
Admin/Customer Service
Posted today
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Job Description
Our client is seeking a reliable and motivated Administrator with strong interpersonal skills and the ability to adapt to new systems quickly and efficiently, You will be responsible for emails, letters, data entry and customer liaison via the telephone and email. You will be able to work on your own initiative as well as part of a team and undertake any administrative tasks given from by the management team,
This role is full time and office based and you will be local to Esher.
37.5 hours per week
25 - 27.000P.A.
Esher
Customer Service Officer
Posted 1 day ago
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Job Description
Job Title: Customer Service Officer
Location: Local authority based in Croydon
Hourly rate: 16.25 PAYE
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 40 hours- Hybrid working available
ASAP Start
Job Duties:
- Being the first point of contact for interaction with vulnerable clients and their carers.
- Take decisions within established procedures dealing with end user and prescriber queries and issues.
- Ability to work flexibly to support the move to stretched working days and weekend operating as required.
- Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
- Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.
Person Specification: The ideal candidate must have:
- Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
- Experience liaising with carers and understanding their needs and challenges
- Previous experience in a customer facing role
- Strong interpersonal skills, including empathy, patience and active listening
- Competent in using IT systems
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Service Executive
Posted 1 day ago
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Job Description
Customer Service Executive
Location: Uxbridge (Hybrid – 3 Days in Office / 2 Days from Home)
Salary: £28,000 – £0,000 + 10% Annual Bonus
Do you enjoy solving customer issues and building relationships along the way? Are you someone who thrives in a technical, solutions-focused environment?
We’re recruiting for a growing, friendly organisation in Uxbridge that’s known for its down-to-earth culture and collaborative team. If you’ve got strong customer service experience and love working with products that require a bit of technical know-how, this could be a fantastic next step.
This role is ideal for someone who can remain calm under pressure, ask the right questions, and take full ownership of each customer issue through to resolution. If you’re naturally organised and like to get things right the first time, keep reading!
What’s in it for you:
- Salary of £28,000 – £30,000 per annum
- Annual bonus of up to 10%
- Hybrid working (3 days in office, 2 from home)
- Free on-site parking
- 24 days holiday
- Friday team socials and a family-feel environment
What you’ll be doing:
- Managing the full order process using MS Dynamics
- Liaising with couriers and shipping partners to coordinate timely despatch
- Checking and updating customers on ETAs for their orders
- Investigating and resolving delivery delays and technical product queries
- Handling RMAs and returns
- Providing clear written and verbal communication throughout the process
- Working closely with internal departments to ensure service standards are met
What we’re looking for:
- Previous customer service experience, ideally in a technical or product-based setting
- Excellent written and verbal communication skills
- Highly organised with strong attention to detail
- Natural problem solver with a calm, proactive mindset
- Able to listen, take ownership, and see tasks through to completion
- Confident using systems and a quick learner
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords: Customer Service Executive, Order Management, Returns Administrator, Technical Support Coordinator, MS Dynamics, RMA, Hybrid Jobs Uxbridge, Client Support Specialist, B2B Customer Service
Import Customer Service
Posted 2 days ago
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Job Description
FreightserverecruitmentarelookingforanImportAir/SeaOperatorforawell-establishedFreightForwarderbasedintheSunbury-on-Thamesarea.
Responsibilities:-
- Quotations
- Arrangingshipmentandmonitoringthoughtodelivery
- DealingwithAirandOceanfreightImports
- Telephoneandemailsenquires
- Dealingwithoverseasoffices
- Generalofficeduties
TherolewouldsuitsomeonelookingformoreofaCustomerServiceroleawayfromcustomsentries.Wouldsuitasecondjobberlevelpersonwithsomeexperienceinimportairfreightoroceanmovements.
HourswouldbeMondaytoFriday :30
AsanagencywearefastbecomingthenumberoneFreightspecialistintheUK.WehaveafastgrowingreputationwithmostFreightrelatedcompanies.Freightservehasbeenestablishedsince1992workingwithintheFreightForwardingandShippingindustry.
Customer Service Executive
Posted 2 days ago
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Job Description
Customer Service Executive- 25K Basic
Role Overview
Every Customer Service Executive isan integral part of the Companies home departmentbusiness ensuring efficient customer service and scheduling that puts our customers first and foremost. This is a multi-skilled role working closely with our field teams and Directors as a key part of the team.
Key Duties
- Ambassador for thebrand
- Dealing with telephone queries and responding to online email queries within agreed SLA's
- Handling of large volumes of inbound and outbound calls
- Create and maintain detailed customer records
- Resolving complaints
- Understanding CompanyProducts and services
- Meet or exceed Key Performance Indicators
- Working within a team to complete goals and objectives
- Mange the eGOS notification process
About you
Essential skills and experience
- Excellent customer service and organisational skills
- Systems literate, able to use different IT systems effectively including Office 365
- Having an excellent customer service executive approach, able to provide support and reassurance to customers and their families/carers
- You must have your own car with a full drivers licence
Desirable skills and experience
- Previous experience of working as a customer service executive
- Previous use of customer service/call centre CRM
- Local marketing and/or social media experience
About The Company
The Company aimsto deliver outstanding customer service, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additionto the highest quality equipment, theyaim to provide both theirstore staff and our customers with an excellent overall environment thattreat people as we would wish to be treated. Theirexpectation is that you will share theirvision to provide theirpatients with the very best professional service as well as having exceptional customer service executive approach
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Customer Service Manager
Posted 3 days ago
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Job Description
The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry.
Client Details
This organisation is a well-established, medium-sized player in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees.
Description
- Manage and lead the customer service team, setting clear goals and objectives.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor and report on team performance using key metrics.
- Handle escalated customer issues with professionalism and efficiency.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain up-to-date knowledge of industry trends and best practices.
- Oversee training and development programmes for team members.
- Ensure compliance with company policies and procedures.
Profile
- Proven experience in managing customer service teams within the business services industry.
- Strong leadership and organisational skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in customer service software and CRM systems.
- The ability to work under pressure and meet deadlines effectively.
- Exceptional communication and interpersonal skills.
Job Offer
- Competitive salary of 35,000 to 38,000 per annum.
- On-site parking for added convenience.
- Access to a company pension scheme.
- A permanent position with opportunities for career growth.
- A supportive and structured workplace culture.
Customer Service Administrator
Posted 3 days ago
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Job Description
Customer Service Administrator
Datchet
Full Time 37.5 hours per week, to start ASAP, 6 months minimum temporary role
25,000 - 26,000
(full description available)
Opportunity
An opportunity to work for a well-established, growing organisation. Providing the chance to learn and develop within a strong team.
With a hybrid approach, offering 2 days per week working from home, with the remainder of the time based at their impressive offices within lovely grounds with onsite parking.
Main Duties
- Manage the responses to Trustpilot and monitoring and supporting Tiktok shop functions
- Review and respond to comments
- Checking and investigating reasons for the complaint to provide recommendations for improvements to processes and policies for improving customer ratings
- Maintain communication with Aftersales service agents
- Manage the systems to provide our consumer with repair options for IG and OG repairs to meet consumer expectations
- Manage repair and replacement requests and processing for products within guarantee period
- Liaise with credit control team to manage issues for processing returns
- Ensure system is kept up to date
Skills and Qualifications
- Able to persuade and influence in a positive way, both verbally and in writing
- Strong written and verbal communication skills.
- Good excel skills and MS packages
- Knowledge of digital technology
- Excellent use of English in a business setting (grammar / letter construction)
Customer Service Apprentice
Posted 3 days ago
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Job Description
Do you want to jump-start your career while earning a well-regarded qualification?
Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity.
We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion.
As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems.
The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all.
This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.
On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies.
It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.
We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans.
With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £,300.
Main responsibilities:
- Develop and build knowledge of the Customer Service area by completing the apprentice pathway
- Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
- Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
- Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
- Attend and contribute to team meetings with team, peers and colleagues.
- Complete customer service level 3 apprenticeship.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Excellent computer abilities
- You'll have a passion for serving others and providing the best service
- Good time management skills supporting you to complete the apprenticeship
- Be self-assured conversing with others and engaging with new and different individuals
- Be goal-focused and like overcoming difficulties
Skills / Qualifications / Experience
- Experience and understanding of the importance of excellent customer satisfaction
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
Starting at 8,000 increasing to 4,810 over 24 months