104 Tesco jobs in Shirley

Join Our Dynamic Customer Service Team! We’re looking for a confident, resilient, and empathetic Customer Service Representative to be the voice of our business. If you enjoy talking to people on the phone, can handle difficult conversations with professionalism, and take pride in solving problems, we’d love to hear from you.

Our client is a leading specialist in energy metering, billing, and services for communal and district heating systems. Using our in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, issuing bills for tens of thousands of customers each year. We also support many more households via our pre-payment system.

This is a customer-facing role where you will be the first point of contact for residents, mainly by phone, but also by email. You’ll be responsible for handling billing queries, resolving complaints, and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you’ll need to stay calm, stand your ground where necessary, and still show empathy and understanding. It’s a great opportunity for someone who thrives on communication, enjoys problem-solving, and wants to play a key role in delivering excellent customer service.

Essential requirements:

• Right to work in the UK
• Valid driving licence and own car
• Living within a 30-minute drive of Sevenoaks

What you’ll do:

• Answer customer calls and emails promptly and professionally
• Handle billing queries, payment plans, and refund requests
• Resolve complaints and de-escalate tense situations
• Support our debt management team
• Field technical queries to external partners
• Update and maintain accurate customer records
• Manage move-in/move-out queries for residents
• Request customer feedback and encourage online reviews
• Assist with admin duties, including post and Welcome Packs for new tenants
• Ensure GDPR and data privacy compliance

Must-have skills:

• Strong telephone skills – confident, clear, and personable
• Resilience under pressure – able to handle angry or upset customers without losing composure
• Firm but empathetic approach – balancing authority with care for vulnerable residents
• Problem-solving mindset – able to explain bills and processes clearly, even to frustrated customers
• Attention to detail – accuracy in billing and data is essential
• Good numeracy skills – confident working with figures, explaining bills, and helping customers understand their costs.
• Good organisation, diary management, and Microsoft Office skills (Excel & Word)
• Previous experience in a phone-based customer service role is strongly preferred

Location:

• Based in Sevenoaks, with occasional travel to our Leatherhead office

Benefits Include:

• £24,000-£28,000 Salary (Based on Skills and Experience)
• 22 Days Holiday + Bank Holidays
• Company Bonus Scheme (after one year of employment)
• One day per week work-from-home option
• Full training and ongoing development

How to Apply:

If you’re looking to make a difference in a role where you’ll be valued, challenged, and supported, apply now and join our dedicated team.

Job Title: Customer Service Officer

Location: Local authority based in Croydon

Hourly rate: 16.25 PAYE

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 40 hours- Hybrid working available

ASAP Start

Job Duties:

• Being the first point of contact for interaction with vulnerable clients and their carers.
• Take decisions within established procedures dealing with end user and prescriber queries and issues.
• Ability to work flexibly to support the move to stretched working days and weekend operating as required.
• Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
• Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.

Person Specification: The ideal candidate must have:

• Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
• Experience liaising with carers and understanding their needs and challenges
• Previous experience in a customer facing role
• Strong interpersonal skills, including empathy, patience and active listening
• Competent in using IT systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Customer Service Executive
Location:  Uxbridge (Hybrid – 3 Days in Office / 2 Days from Home)
Salary:  £28,000 – £0,000 + 10% Annual Bonus

Do you enjoy solving customer issues and building relationships along the way? Are you someone who thrives in a technical, solutions-focused environment?

We’re recruiting for a growing, friendly organisation in Uxbridge that’s known for its down-to-earth culture and collaborative team. If you’ve got strong customer service experience and love working with products that require a bit of technical know-how, this could be a fantastic next step.

This role is ideal for someone who can remain calm under pressure, ask the right questions, and take full ownership of each customer issue through to resolution. If you’re naturally organised and like to get things right the first time, keep reading!

What’s in it for you:

• Salary of £28,000 – £30,000 per annum
• Annual bonus of up to 10%
• Hybrid working (3 days in office, 2 from home)
• Free on-site parking
• 24 days holiday
• Friday team socials and a family-feel environment

What you’ll be doing:

• Managing the full order process using MS Dynamics
• Liaising with couriers and shipping partners to coordinate timely despatch
• Checking and updating customers on ETAs for their orders
• Investigating and resolving delivery delays and technical product queries
• Handling RMAs and returns
• Providing clear written and verbal communication throughout the process
• Working closely with internal departments to ensure service standards are met

What we’re looking for:

• Previous customer service experience, ideally in a technical or product-based setting
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Natural problem solver with a calm, proactive mindset
• Able to listen, take ownership, and see tasks through to completion
• Confident using systems and a quick learner

What You Need to Do Now:

If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!

If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

We take your privacy seriously. Please see our website for our full Data Privacy Notice.

Keywords:  Customer Service Executive, Order Management, Returns Administrator, Technical Support Coordinator, MS Dynamics, RMA, Hybrid Jobs Uxbridge, Client Support Specialist, B2B Customer Service

FreightserverecruitmentarelookingforanImportAir/SeaOperatorforawell-establishedFreightForwarderbasedintheSunbury-on-Thamesarea.

Responsibilities:-

• Quotations
• Arrangingshipmentandmonitoringthoughtodelivery
• DealingwithAirandOceanfreightImports
• Telephoneandemailsenquires
• Dealingwithoverseasoffices
• Generalofficeduties

TherolewouldsuitsomeonelookingformoreofaCustomerServiceroleawayfromcustomsentries.Wouldsuitasecondjobberlevelpersonwithsomeexperienceinimportairfreightoroceanmovements.

HourswouldbeMondaytoFriday :30

AsanagencywearefastbecomingthenumberoneFreightspecialistintheUK.WehaveafastgrowingreputationwithmostFreightrelatedcompanies.Freightservehasbeenestablishedsince1992workingwithintheFreightForwardingandShippingindustry.

Customer Service Executive- 25K Basic

Role Overview

Every Customer Service Executive isan integral part of the Companies home departmentbusiness ensuring efficient customer service and scheduling that puts our customers first and foremost. This is a multi-skilled role working closely with our field teams and Directors as a key part of the team.

Key Duties

• Ambassador for thebrand
• Dealing with telephone queries and responding to online email queries within agreed SLA's
• Handling of large volumes of inbound and outbound calls
• Create and maintain detailed customer records
• Resolving complaints
• Understanding CompanyProducts and services
• Meet or exceed Key Performance Indicators
• Working within a team to complete goals and objectives
• Mange the eGOS notification process

About you

Essential skills and experience

• Excellent customer service and organisational skills
• Systems literate, able to use different IT systems effectively including Office 365
• Having an excellent customer service executive approach, able to provide support and reassurance to customers and their families/carers
• You must have your own car with a full drivers licence

Desirable skills and experience

• Previous experience of working as a customer service executive
• Previous use of customer service/call centre CRM
• Local marketing and/or social media experience

About The Company

The Company aimsto deliver outstanding customer service, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additionto the highest quality equipment, theyaim to provide both theirstore staff and our customers with an excellent overall environment thattreat people as we would wish to be treated. Theirexpectation is that you will share theirvision to provide theirpatients with the very best professional service as well as having exceptional customer service executive approach

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry.

Client Details

This organisation is a well-established, medium-sized player in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees.

Description

• Manage and lead the customer service team, setting clear goals and objectives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and report on team performance using key metrics.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain up-to-date knowledge of industry trends and best practices.
• Oversee training and development programmes for team members.
• Ensure compliance with company policies and procedures.

Profile

• Proven experience in managing customer service teams within the business services industry.
• Strong leadership and organisational skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in customer service software and CRM systems.
• The ability to work under pressure and meet deadlines effectively.
• Exceptional communication and interpersonal skills.

Job Offer

• Competitive salary of 35,000 to 38,000 per annum.
• On-site parking for added convenience.
• Access to a company pension scheme.
• A permanent position with opportunities for career growth.
• A supportive and structured workplace culture.

Customer Service Administrator

Datchet

Full Time 37.5 hours per week, to start ASAP, 6 months minimum temporary role

25,000 - 26,000

(full description available)

Opportunity

An opportunity to work for a well-established, growing organisation. Providing the chance to learn and develop within a strong team.

With a hybrid approach, offering 2 days per week working from home, with the remainder of the time based at their impressive offices within lovely grounds with onsite parking.

Main Duties

• Manage the responses to Trustpilot and monitoring and supporting Tiktok shop functions
• Review and respond to comments
• Checking and investigating reasons for the complaint to provide recommendations for improvements to processes and policies for improving customer ratings
• Maintain communication with Aftersales service agents
• Manage the systems to provide our consumer with repair options for IG and OG repairs to meet consumer expectations
• Manage repair and replacement requests and processing for products within guarantee period
• Liaise with credit control team to manage issues for processing returns
• Ensure system is kept up to date

Skills and Qualifications

• Able to persuade and influence in a positive way, both verbally and in writing
• Strong written and verbal communication skills.
• Good excel skills and MS packages
• Knowledge of digital technology
• Excellent use of English in a business setting (grammar / letter construction)
  

• Develop and build knowledge of the Customer Service area by completing the apprentice pathway
• Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
• Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
• Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
• Attend and contribute to team meetings with team, peers and colleagues.
• Complete customer service level 3 apprenticeship.

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Excellent computer abilities
• You'll have a passion for serving others and providing the best service
• Good time management skills supporting you to complete the apprenticeship
• Be self-assured conversing with others and engaging with new and different individuals
• Be goal-focused and like overcoming difficulties

• Experience and understanding of the importance of excellent customer satisfaction

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

• To apply for this position, please submit your CV on our career's website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

• Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
• Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
• Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Attend and contribute to team meetings with team, peers and colleagues.
• To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Commitment to providing excellent customer service
• Dedication to finding the best solutions to problems
• Excellent computer abilities
• Outstanding writing and vocal communication abilities

• Previous customer service / call centre experience would be advantageous

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

• To apply for this position, please submit your CV on our career's website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.