Customer Service Representative

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WC2N 5DN London £55 - £80 per hour HSBC Holdings plc

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Part Time Freelance

Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

  • Assist customers with bookings, reservations, inquiries, and complaints
  • Maintain accurate and up-to-date records of customer interactions
  • Provide clear and friendly communication across multiple channels
  • Collaborate with internal departments to meet customer needs
  • Handle transactions or payment processing as required
  • Promote services, products, and special offers when appropriate
  • Maintain a positive and professional image at all times

Requirements:

  • No prior experience necessary; full training will be provided
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a customer-oriented mindset
  • Ability to multitask and perform well under pressure
  • Flexible availability, including evenings and weekends
  • A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

Company Details

HSBC Holdings plc is one of the world’s largest banking and financial services organizations, serving more than 40 million customers across 60+ countries and territories. Headquartered in London at 8 Canada Square, HSBC operates through global businesses including Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Founded in 1865, HSBC has a strong heritage and a solid reputation for financial stability, innovation, and customer focus. The company is committed to helping individuals, businesses, and institutions thrive by offering a wide range of services, from everyday banking to complex international finance solutions. HSBC is also leading the way in sustainable finance, digital banking transformation, and inclusion across its global workforce. With a presence in key markets worldwide, HSBC is uniquely positioned to connect customers to global opportunities while maintaining strong local knowledge and expertise.
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Customer Service Advisor

Ruislip, London Insight Select

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permanent
Customer Service Advisor £22,000 – £0,000 | Ruislip | Permanent A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential. What you’ll be doing: Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value Building strong relationships to ensure long-term customer loyalty and retention Working towards individual and team sales/KPI targets with a focus on high performance Delivering a professional, customer-focused experience that drives both satisfaction and results Who we’re looking for: Previous experience in sales, telesales, or customer service within a target-driven environment Confident, enthusiastic, and commercially minded communicator Results-oriented with the drive to exceed goals and celebrate success Motivated, reliable, and proactive problem solver Keen to learn, develop, and progress within a growing insurance business What’s in it for you? Competitive salary of £22,00 – £3 000 (dependent on experience) Monday to Friday, 37.5 hours per week Full training provided with ongoing career development support Clear progression routes within a fast-growing business A collaborative and supportive team culture that recognises and rewards achievement
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Customer Service Representative

London, London The Hertz Corporation

Posted 14 days ago

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General Responsibilities
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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Customer Service Advisor

Ruislip, London Insight Select

Posted 4 days ago

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Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent


A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.


What you’ll be doing:

  • Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
  • Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
  • Building strong relationships to ensure long-term customer loyalty and retention
  • Working towards individual and team sales/KPI targets with a focus on high performance
  • Delivering a professional, customer-focused experience that drives both satisfaction and results


Who we’re looking for:

  • Previous experience in sales, telesales, or customer service within a target-driven environment
  • Confident, enthusiastic, and commercially minded communicator
  • Results-oriented with the drive to exceed goals and celebrate success
  • Motivated, reliable, and proactive problem solver
  • Keen to learn, develop, and progress within a growing insurance business


What’s in it for you?

  • Competitive salary of £22,00 – £3 000 (dependent on experience)
  • Monday to Friday, 37.5 hours per week
  • Full training provided with ongoing career development support
  • Clear progression routes within a fast-growing business
  • A collaborative and supportive team culture that recognises and rewards achievement
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Customer Service Representative

EC2N 2DN London, London £28000 Annually WhatJobs

Posted 13 days ago

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full-time
Our client is seeking a friendly and efficient Customer Service Representative to join their busy team in the heart of London, England, UK . This role involves providing exceptional support to customers across various channels, including phone, email, and potentially in-person interactions at their central London office. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
  • Process orders, requests, and returns accurately.
  • Maintain detailed records of customer interactions and transactions in the CRM system.
  • Identify opportunities to improve the customer experience and suggest service enhancements.
  • Build rapport with customers and foster strong relationships.
  • Collaborate with internal departments to ensure customer needs are met.
  • Adhere to company service standards and performance metrics.
  • Assist with administrative tasks related to customer service operations.
  • Handle customer feedback and suggestions constructively.
Requirements:
  • Previous experience in a customer service or call center environment is essential.
  • Excellent communication and listening skills.
  • Strong problem-solving abilities and a patient demeanor.
  • Proficiency in using CRM software and standard office applications.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • A positive attitude and a genuine desire to help customers.
  • Good written and verbal English is mandatory.
  • Must be able to work full-time from our office located in London, England, UK .
This is an excellent opportunity for someone looking to grow their career in customer service within a reputable organization. Our client offers a supportive team environment and opportunities for professional development within the vibrant city of London, England, UK .
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Customer Service Advisor

London, London Premier Work Support

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Job Description

Our client has a rare opportunity for a permanent Customer Service Advisor to join their successful manufacturing company in East London.

The successful applicant will play a crucial role in ensuring customer satisfaction by providing excellent support to clients regarding their products. This position requires in depth product knowledge, technical trouble shooting skills and strong customer communication abilities to address inquiries, resolve issues and ensure a seamless customer experience.

Your role will include, managing and processing sales orders, confirmations, invoices and purchase orders for external dealers, covering equipment and spare parts.

Other duties will include:

  • Providing professional support and maintaining strong working relationships
  • Investigating and resolving queries
  • Data entry
  • Copying, scanning and filing hard documents
  • Adhering to internal company policies and ISO standards
  • Assisting with annual stock control
  • Any other ad hoc duties as and when recurred

The ideal candidate will have a wealth of Customer Service skills within a professional office environment and demonstrated experience in dealing with both internal and external customers. Moreover you will have the ability to remain composed and focused under pressure.

Skills and abilities required:

  • Proficient in Microsoft office including Excel, Word and Outlook
  • Excellent verbal, written and telephone skills
  • Positive approach

Benefits include:

EAP, BUPA, Generous Pension scheme, Free on site parking, regular office treats, Summer and Christmas Bonus scheme, season ticket loan

Hours are Monday to Friday, 8.30am to 5pm

If you would like to be considered for this exciting opportunity, do not delay, apply today!

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Customer Service Coordinator

Royston, Eastern ProAmpac

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Job Description

Customer Service Coordinator– Packaging | Manufacturing


Join our team as a Customer Service Coordinator , where you'll play a key role in ensuring our customers get exactly what they need—on time and in full. Be the link between sales, production, and delivery to help us maintain top-tier service.


What You’ll Do:

  • Process and manage customer orders with accuracy and efficiency.
  • Track production progress and flag delays or issues.
  • Liaise with internal teams (Sales, Quality, Logistics) to meet customer requirements.
  • Manage customer communications and maintain positive relationships.
  • Coordinate artwork approvals and ensure specs are met.
  • Monitor stock levels and support continuous improvement efforts.


What You Bring:

  • 2–3 years’ experience in customer service, ideally in manufacturing.
  • Experience with ERP/MRP systems and handling artwork files.
  • Strong attention to detail, especially with data entry.
  • Excellent communication and multitasking skills.
  • Proficiency in Microsoft Office


About ProAmpac

ProAmpac is a leading global flexible packaging company with comprehensive product offerings. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact. We are moving flexible packaging forward by redefining innovation through collaboration within our own company and with our customers and suppliers.


ProAmpac brings brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customisation and consumer differentiation.


*ProAmpac is an equal opportunities employer*

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Customer Service Executive

Watford, Eastern Tate Recruitment

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Job Description

Customer Service Careers with Purpose! Is it time to join a business that invests in you?


Watford | £30,609 + Exceptional Benefits | Hybrid Option After Probation


Are you ready to join a company that’s award-winning, fast-growing, and genuinely passionate about its people?


We’re hiring on behalf of a reputable and forward-thinking organisation that’s expanding its customer service team. If you’re someone who thrives in a positive, high-energy environment, values structured development, and wants to be part of a supportive culture, this could be your next big move.


Why You’ll Love Working Here

  • Culture-Driven : Work in a bright, colourful office where collaboration, wellbeing, and fun are part of everyday life.
  • Training That Sets You Up for Success: A 2-month induction programme delivered in cohort groups to help you build strong peer relationships and feel supported from day one.
  • Hybrid Flexibility : After completing your 6-month training and probation, you’ll enjoy the freedom of hybrid working.
  • Tailored Career Progression : Your growth path is shaped around your goals – whether that’s leadership, specialisation, or personal development.


What You’ll Be Doing

- Managing customer orders and quotes

- Updating customers and internal systems

- Collaborating with internal and external teams

- Handling inbound calls and general admin


Who We’re Looking For

- Excellent communicator with a passion for customer service

- Experience in a customer support role

- Confident using CRM systems and Outlook

- A team player with great interpersonal skills

- Able to commute to Watford for training


Benefits That Go Beyond the Basics

- Starting salary: £30,609 per annum

- Annual pay rise every April

- Bonus schemes

- Salary sacrifice car leasing and electric car charging

- Private medical benefits

- Increasing annual leave with service

- Generous pension contributions

- Retail discounts and financial services perks

- Company share schemes

- Death in service cover

- Free shuttle bus from Watford Junction to Croxley Business Park

- On-site parking


Location Perks

Easily accessible by car (M1) or public transport (Overground from Euston, St Albans, Hemel Hempstead, or from London on the Metropolitan Line).



This opportunity will remain open until all roles are filled. Our friendly consultant Caroline Johnstone is here to support your application and answer any questions you may have.

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Customer Service Advisor

Ruislip, London Insight Select

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Job Description

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent


A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.


What you’ll be doing:

  • Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
  • Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
  • Building strong relationships to ensure long-term customer loyalty and retention
  • Working towards individual and team sales/KPI targets with a focus on high performance
  • Delivering a professional, customer-focused experience that drives both satisfaction and results


Who we’re looking for:

  • Previous experience in sales, telesales, or customer service within a target-driven environment
  • Confident, enthusiastic, and commercially minded communicator
  • Results-oriented with the drive to exceed goals and celebrate success
  • Motivated, reliable, and proactive problem solver
  • Keen to learn, develop, and progress within a growing insurance business


What’s in it for you?

  • Competitive salary of £22,00 – £3 000 (dependent on experience)
  • Monday to Friday, 37.5 hours per week
  • Full training provided with ongoing career development support
  • Clear progression routes within a fast-growing business
  • A collaborative and supportive team culture that recognises and rewards achievement

This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

London, London £28000 - £33000 annum R.A.D

Posted 9 days ago

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Permanent

About Us: 

R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures. As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy. Tuned For The Future. 

As we continue to expand our reach and product offerings, we are seeking a hungry, driven, exceptional communicator to help grow our Customer Experience team. This is the perfect opportunity for someone early in their career who wants to have huge impact on a growing brand. 

Role Overview: 

R.A.D®s customer is at the heart of everything we do. We have a hugely loyal customer base who keep coming back because our products are exceptional, but so too is the customer experience. We are seeking a Customer Service Specialist who wants to deliver exceptional experiences to our customers, while staying true to our brand values, voice and business needs. 

Key Responsibilities:

  • Engaging directly with customers, responding to their questions in a way that feels authentically R.A.D®. 
  • Ensuring every customer feels like R.A.D®s #1 priority and receives a high-quality experience, no matter the ask. 
  • Answering queries and managing the customer inbounds on pre and post sales, and everything in between. 
  • Providing specialist answers to questions about products and the brand, taking pride in being a subject matter expert.  
  • Managing customer returns efficiently so that customers feel supported throughout the process. 
  • Assisting in the creation of customer orders, seeding orders and any other internal or external order assistance, as required. 
  • Recommending improvements to company processes for efficiency; always looking for automations while still managing the day-to-day tasks. 
  • Calmly managing a varied workload, understanding that the inbox may be busier at launches and other moments. 
  • Working with the Customer Service Manager, the Director of Operations, the Supply Chain Manager and any other team as required to ensure Customer Service is the best internal resource it can be. 
  • Willing to take on wider business tasks as is needed in a growing team. 

Requirements

Key Skills/Experience required: 

  • Proven excellence in communication – either in a customer service role or similar (previous customer service experience is a huge plus); with a focus on email communications. 
  • Tech-savvy - you maybe haven’t worked with Shopify or Gorgias before, but you’ll be able to pick it up quickly! 
  • Proficient at MS Office tools. 
  • Impeccable attention to detail. 

Not essential but nice to have skills/experience: 

  • Previous in-house customer service experience for a brand. 
  • Working with Shopify’s back-end – particularly Orders and Products. 
  • Proven track record of responding to followers, customers on social channels. 
  • Knowledge of and interest in fitness, in some form, is a bonus. 

 This role is for you if: 

  • You absolutely love dealing with people, problem solving and that satisfying feeling of a happy customer.  
  • You are happy to operate in the grey – you can handle nuance and reflect that in the way you communicate. You are adaptable and understanding when priorities shift or processes evolve. 
  • You thrive in fast-paced environments where no two days are the same. 
  • You are a 100% team player, and always seeking ways to help the team and the brand, as well as the customer.  
  • You're a good listener with natural empathy, who can approach a problem from both sides. 
  • You’re a self-starter with the ability to use initiative  – you don’t wait for instruction, but you always seek to understand better and aren’t afraid to ask for help. 
  • You’re so excited about the brand that it will shine through in your product knowledge and customer relations. 

We are global but based in the UK. Occasionally you may be asked to help keep things moving along for our international customers during UK bank holiday periods.  

Benefits

  • 25 days holiday plus bank holidays
  • Generous personal footwear and clothing allowance
  • Family & friends discount and early access to R.A.D® products
  • On-site gym
  • Quarterly Power of Movement allowance towards fitness pursuits
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