Showing 111 Tesco jobs in Wigan
Customer Service Assistant
Posted 2 days ago
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Job Description
Careermakers Recruitment are currently looking for a number of Customer Service Assistants on a temporary basis to join our ever growing client based in the heart of Wigan, WN5.
Responsibilities
- Respond promptly to customer inquiries via phone, email, chat ect.
- Process all types of customer orders from receipt through to after-sales enquiries.
- Provide accurate information regarding financial services and products.
- Assist customers in navigating our systems and resolving any issues they may encounter.
- Liaise with delivery partners to track and trace parcels on behalf of customers.
- Collaborate with other departments to ensure customer satisfaction and efficient service delivery.
- Record all customer interactions and order updates accurately and consistently.
- Analyse customer feedback to identify trends and areas for improvement.
- Uphold company policies and procedures while delivering exceptional service.
Requirements
- Proven experience in a customer service role.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong analytical skills to assess situations and provide appropriate solutions.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
- A positive attitude and a commitment to providing outstanding customer service. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Temp to perm
Benefits:
- Canteen
- Free parking
- On-site parking
Work Location: In person
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Customer Service Supervisor
Posted today
Job Viewed
Job Description
At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home
At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home
What You'll Be Doing
Supervise and support the customer service team, providing guidance and feedback to improve performance.
Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
Train and mentor new team members on company policies, procedures, and customer service best practices.
Develop and implement customer service strategies to enhance the overall customer experience.
Analy s e customer feedback and service trends to identify areas for improvement.
Collaborate with other departments to streamline processes and improve communication.
Prepare reports on team performance and customer satisfaction metrics for management review.
Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
Stay updated on industry trends and best practices in customer service.
What We're Looking For
Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
Pride - You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you
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Customer Service Advisor - Weekend Supplier Hub Team 6 Months FTC, Wigan
Posted 3 days ago
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Job Description
Job Title: Customer Service Advisor - Weekend Supplier Hub Team (6 Months FTC)
Location: Wigan
Salary: £11,138.40 per annum
Hours: Weekends, 17 hours (flexible shifts between 8am-8pm)
Benefits:
- Competitive salary
- Opportunity to work with a dynamic and supportive team
- 6-month fixed-term contract with potential for extension
- On-the-job training and development opportunities
- Work-life balance with weekend shifts
- Convenient location in Wigan
Job Description:
We are looking for a Customer Service Advisor to join our Weekend Supplier Hub Team on a 6-month fixed-term contract. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our suppliers and customers over the weekends.
Key Responsibilities:
- Handling incoming customer enquiries via phone, email, and live chat
- Resolving customer issues and complaints in a professional and timely manner
- Providing product information and guidance to customers
- Processing orders and coordinating deliveries with suppliers
- Working collaboratively with other team members to ensure seamless customer service experience
- Providing accurate and up-to-date information to customers and suppliers
- Adhering to company policies and procedures at all times
Requirements:
- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and in a team setting
- Flexibility to work weekend shifts between 8am-8pm
- Knowledge of Microsoft Office and CRM systems
If you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Apply now for the Customer Service Advisor position in our Weekend Supplier Hub Team.
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Customer Service
Posted 2 days ago
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Job Description
HRGO are recruiting Inbound Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound calls, and communication with customers.
Location: Birkenhead
Pay: 12.21 per hour
Hours: Mon-Fri 8.30am-5pm
Responsibilities:
- Taking inbound calls from customers relating to the service provided by the business
- Some outbound calls, but primarily all calls will be inbound
- Managing calendars and scheduling appointments
- Issuing communication regarding appointments, for example letters, text messages, and emails
- Inputting data onto the system
Requirements:
- Previous experience in a customer service based role is essential
- Telephone customer service based experience is preferred but not essential
- Able to provide excellent customer service
- Have a pleasant telephone manner
Why you should work for HRGO
- Long-term, ongoing work with potential for permanent opportunity
- Modern portal for easy registration, can be done from home
- Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
- Holiday pay
- Optional pension contributions
- Accessible via public transport
If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!
Find a job in the UK | HRGO Recruitment
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Customer Service
Posted 25 days ago
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Job Description
Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)
About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.
You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.
Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities
Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre
Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Customer Service Advisor
Posted today
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Job Description
My client is looking for a full time and permanentCustomer Support/Service Specialist, to join their dedicated and hard working Customer Service Team based at their Manufacturing facility in Middleton. They are looking for someone with good attention to detail, enjoys working in fast paced environments and likes to be part of a successful team. This role is a permanent position and can offer you some sustainability, away from temporary customer service roles. Hybrid working is offered after you training period with 2 days working from home allowed.
Duties and Areas of Responsibilities:
- Maintains and updates general customer data and pricing in the operating system.
- Manages and enters orders daily.
- Resolves any customer problems or complaints in a timely manner.
- Provide quotations to customers.
- Handles freight quotes.
- Handles daily invoicing.
- Manages intercompany orders (communication with sister companies about orders).
- Works closely together with Production, Sales, Accounting and Shipping departments.
- Knowledge, Skills, Abilities.
- Excellent interpersonal skills.
- Highly organized and disciplined.
- Ability to work in a very fast-paced multi-cultural environment.
- Strong client-facing and communication skills.
- Excellent knowledge of Microsoft Office Products.
- Hands-on mentality.
- Excellent work ethic and a strong sense of urgency.
- Excellent problem-solving skills.
- Excellent written and verbal skills.
You will be working typical office hours of 9-5 Mon-Fri.If you have any further questions about the role, please contact Keith Tottingham @ KAT Recruitment.
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Customer Service Advisor
Posted today
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Job Description
An opportunity has arisen for a team player with resilience, empathy and a knack for multitasking and problem solving to join the customer services team in our newly renovated Wilmslow office
As a Customer Service Advisor, you will be dealing with contractor queries by phone, email and other digital communication methods. Daily queries range from payment calculations, tax information to online account access help. You will also be responsible for:
- A proactive management of customers' needs.
- Understanding customer needs and effectively managing customer queries
- Understanding how multiple areas of the business operate and how this impacts our contractors being paid
- Problem solving
- Developing and maintaining relationships with other departments within the company
The office and department is looking to change how we work and as part of this, people who are driven to challenge process and take responsibility for workflows would be a valuable skill we are looking for.
The ideal personal characteristics we look for:
- Team player
- Able to multitask
- Ability to remain calm under pressure
- Analytical
- Competent
- Keen to learn and develop
- Able to identify and prioritise tasks
- Good telephone manner
- Team and individual incentives
- Social events
- Diverse, friendly and active workplace
Monday - Friday 9am-5:30pm plus excellent benefits and progression
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Customer Service Coordinator
Posted 1 day ago
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Job Description
Job Title: Customer Service Coordinator
Location: Lancaster, LA1
Contract Details: Permanent, Full Time
Salary: Competitive (DOE) 26K plus annual bonus and monthly HBF Bonus
What Is the Role?
Be the voice of support. Make every customer interaction count.
We're on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience.
You don't need housing or construction experience, we're looking for customer-centric people with a genuine passion for service. Full training will be provided.
As a Customer Care Coordinator, you'll be at the heart of the customer journey, turning issues into solutions and ensuring every homeowner feels heard and supported. You'll work closely with site managers, operatives, and contractors to keep communication clear and resolutions on track.
You'll log issues, coordinate resources, and make sure everything runs smoothly, all while making a real difference to how our customers experience their new home.
What You'll Be Doing
- Supporting homeowners throughout their aftercare journey
- Handling defect queries clearly, promptly, and professionally
- Liaising with internal teams (Construction, Sales, Surveying, Technical) to ensure smooth communication
- Logging issues, raising work orders, and tracking progress to completion
- Providing general admin support to keep operations running efficiently
What We're Looking For
- Experience in a fast-paced, customer-facing role
- A confident communicator with strong attention to detail
- Calm under pressure, with a proactive approach to problem-solving
- Comfortable using Outlook, Excel, Word, and internal systems
- Most importantly someone who is genuinely passionate about delivering great service
Hours: Monday to Friday (Days)
About Our Client:
Join a leading UK house builder, dedicated to delivering exceptional homes and supporting vibrant communities. With a strong commitment to innovation, our client builds around 10,000 homes a year and operates across England, Wales, and Scotland. They are passionate about nurturing careers and providing opportunities for personal and professional growth.
Benefits & Perks:
- Health insurance
- Remote working options after training
- Paid training and career development
- Pension contribution matching
- Wellbeing support
- Free on-site car parking
- Access by public transport and close to park & ride
Responsibilities:
As a Customer Service Coordinator, you will:
- Provide effective support to homeowners and ensure timely communication regarding defects.
- Collaborate with site managers, maintenance operatives, and contractors to resolve customer issues.
- Record customer feedback accurately in the computer system and arrange appointments for problem resolution.
- Work closely with various departments to optimise communication and achieve company KPIs.
- Issue work orders to maintenance operatives and monitor progress until completion.
- Carry out general administrative duties while adhering to health, safety, and environmental policies.
Essential (Knowledge, skills, qualifications, experience):
- Previous experience in customer care within a fast-paced environment.
- Excellent communication skills and attention to detail.
- Ability to remain calm and focused under pressure, with proactive problem-solving skills.
- IT literate with proficiency in Word, Excel, and Outlook.
Desirable (Knowledge, skills, qualifications, experience):
- Experience in the housing or construction industry is a plus, though not essential.
- Familiarity with COINS software is advantageous, but training will be provided.
Technologies:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with customer management systems (specific sg available).
How to apply:
Simply apply to this advert and/or send CV
Join us and start Building Your New Possible today!
Our client is an equal opportunities employer committed to diversity and inclusion within the workforce. They encourage applications from all backgrounds and walks of life.
Adecco is a disability-confident employer. It is i
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Customer Service Coordinator
Posted 2 days ago
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Job Description
Customer Service Coordinator
Up to 31,500 per annum
Haydock, Merseyside
Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm
Permanent
Our long established manufacturing client, based in Haydock, are currently recruiting for a permanent Customer Service Coordinator.
Job Role:
You will be responsible for managing the full customer order life cycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience.
You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Customer Service Coordinator responsibilities:
- Accurate entry of customer orders.
- Production of all associated order documentation.
- Maintain Customer Records.
- Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
- Identifying and assessing customer's needs to achieve satisfaction through regular communication by telephone and email.
- Screening of sales enquiries.
- To become familiar with the product lines and their applications and make recommendations as appropriate.
- To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
- To update customer information of the prevailing customer CRM systems.
- Claims and returns processing.
- Booking shipments with freight providers.
- Order management to ensure delivery in full and on time (DIFOT).
- Follow-up on required product licences and ensure relevant documentation is completed.
Customer Service Coordinator Requirements:
- Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
- Strong verbal and written abilities, as well as excellent listening and feedback skills.
- Working experience of Microsoft Excel and reporting.
- Working experience of SAP.
- In-depth understanding of the Order to Cash process within a manufacturing environment.
- Numerate and literate, with the ability to create strong relationships with customers and colleagues.
- Strong organisational skills with close attention to detail.
- Ability to work under own initiative and take decisions within own level of authority.
- Ability to multi-task, prioritise and manage time effectively.
- Proactive approach to resolving issues and a continuous improvement mindset.
- Able to work within a small team.
- Comfortable working in a fast-paced, process-driven environment.
- Customer-focused with a positive, can-do attitude.
- Comfortable using data and reports to support decision-making.
Please apply in the first instance with a copy of your CV.
R43
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
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Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
The Customer Service Advisor will provide exceptional support to customers, ensuring their queries and concerns are addressed promptly and professionally. This temporary role in the not-for-profit industry requires a customer-focused individual with excellent communication skills.
Client Details
This organisation operates within the not-for-profit sector and is recognised for its commitment to supporting its community. As a medium-sized organisation, it values delivering excellent service and creating a positive impact through its work.
Description
- Respond to customer queries via phone, email, and other communication channels.
- Provide accurate information and resolve customer concerns effectively.
- Maintain detailed and up-to-date records of customer interactions.
- Deliver a high standard of service to promote customer satisfaction.
Profile
A successful Customer Service Advisor should have:
- Experience within customer service telephony role is essential
- Strong communication and interpersonal skills.
- Proficiency in managing customer queries and concerns efficiently.
- Attention to detail and ability to maintain accurate records.
- A proactive approach to problem-solving and task management.
- Familiarity with working in a customer service environment.
- Adaptability to work effectively in a temporary role.
- Commitment to supporting the values of the not-for-profit industry.
Please note we are unfortunately unable to consider candidates who have notice periods as this role offers an immediate start.
Job Offer
- Competitive hourly pay.
- Opportunity to work in a supportive not-for-profit organisation.
- Chance to develop skills in customer service and communication.
If you are passionate about providing excellent customer service and are keen to contribute to the not-for-profit sector, we encourage you to apply for this temporary opportunity.
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