373 The Local Council jobs in the United Kingdom

Community Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What’s On Offer:

• Hybrid working – typically 3 days in-office
• Up to £8,000 basic salary
• Quarterly bonus of ,000 for hitting operational profit targets
• Annual bonus of ,000 if yearly service targets are achieved
• Overachievement bonus – £2 for every 0,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact Tom Fitch on or , or email your CV to

Community Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What’s On Offer:

• Hybrid working – typically 3 days in-office
• Up to £8,000 basic salary
• Quarterly bonus of ,000 for hitting operational profit targets
• Annual bonus of ,000 if yearly service targets are achieved
• Overachievement bonus – £2 for every 0,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact Tom Fitch on or , or email your CV to

• Conduct comprehensive patient assessments to identify health needs and risks.
• Develop, implement, and evaluate individualised patient care plans.
• Administer medications safely and accurately according to prescriptions and protocols.
• Provide direct patient care, including wound management, venepuncture, and other clinical procedures.
• Educate patients and their families on health conditions, treatment plans, and self-management strategies.
• Monitor patient progress and report any changes in condition to relevant healthcare professionals.
• Collaborate effectively with GPs, specialist nurses, therapists, and other members of the multidisciplinary team.
• Maintain accurate and up-to-date patient records in compliance with NMC and organisational standards.
• Promote health and safety within the community setting.
• Participate in case conferences and contribute to service development.
• Liaise with social services and other agencies to ensure coordinated care.
• Provide emotional support and a compassionate approach to patients and their families.

• Registered Nurse (RN) with a valid NMC registration.
• Diploma or Bachelor's degree in Nursing.
• Experience in community nursing, district nursing, or a related field is preferred.
• Knowledge of current nursing practices and healthcare policies.
• Excellent clinical assessment and critical thinking skills.
• Strong communication, interpersonal, and empathy skills.
• Ability to work autonomously and manage a caseload effectively.
• Proficiency in electronic patient record systems.
• Full UK driving licence and access to a vehicle for community visits.
• Commitment to continuous professional development.

• Provide strategic leadership and operational oversight for all community services programmes, including social care, support groups, and outreach initiatives.
• Develop and implement strategic plans aligned with the organisation's mission and values, ensuring service expansion and sustainability.
• Manage budgets, resources, and staff effectively across multiple service areas.
• Build and maintain strong relationships with local authorities, community groups, partner agencies, and stakeholders to foster collaboration and enhance service integration.
• Ensure the delivery of high-quality, person-centred services that meet the diverse needs of service users.
• Oversee the recruitment, training, supervision, and performance management of a dedicated team of professionals and volunteers.
• Develop and implement robust monitoring and evaluation frameworks to assess service impact and identify areas for improvement.
• Represent the organisation in relevant forums, conferences, and community consultations.
• Ensure compliance with all relevant legislation, policies, and quality standards within the social care sector.
• Drive innovation in service delivery models and champion best practices in community engagement and support.

• A relevant professional qualification in Social Work, Community Development, Social Policy, or a related field (Degree or Master's level preferred).
• Substantial experience (minimum 7 years) in a senior management or leadership role within the community or social care sector.
• Proven ability to develop and implement strategic plans and manage complex service delivery operations.
• Demonstrated experience in budget management, fundraising, and resource allocation.
• Excellent understanding of the challenges and opportunities within community services and social care.
• Strong leadership, team-building, and people management skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in data analysis and reporting for service evaluation and development.
• A commitment to equality, diversity, and inclusion in service provision.

• Conduct comprehensive nursing assessments of patients in community settings.
• Develop, implement, and evaluate individualised care plans in collaboration with patients, families, and the wider healthcare team.
• Administer medications, treatments, and therapies as prescribed.
• Monitor patient conditions, identify changes, and escalate concerns promptly.
• Provide education and support to patients and their families on health conditions, treatment plans, and lifestyle modifications.
• Maintain accurate and up-to-date patient records, adhering to NMC and organisational standards.
• Liaise with GPs, hospitals, social services, and other healthcare professionals to ensure coordinated care.
• Perform wound care, catheter care, and other clinical procedures as required.
• Participate in on-call rotas as needed to provide essential out-of-hours support.
• Contribute to quality improvement initiatives and service development within the community nursing team.
• Uphold professional standards and ethical conduct at all times.
• Ensure infection control protocols are strictly adhered to.

• Valid NMC registration as a Registered Nurse (Adult).
• A degree or diploma in Nursing.
• Proven experience as a Registered Nurse, ideally with some experience in community nursing, home healthcare, or a related field.
• Strong clinical skills, including assessment, care planning, and administration of medications.
• Excellent communication, interpersonal, and empathetic skills.
• Ability to work autonomously and manage a caseload effectively.
• Proficiency in using electronic patient record systems.
• A full UK driving licence and access to a vehicle for home visits are essential.
• Commitment to ongoing professional development.
• Understanding of current healthcare policies and best practices in community care.

• Lead and manage community care teams.
• Ensure the delivery of high-quality, person-centred care.
• Develop and review individual care plans.
• Conduct clinical assessments and provide expert advice.
• Oversee service delivery and ensure regulatory compliance.
• Contribute to service development and quality improvement.
• Liaise with external agencies and stakeholders.
• Provide clinical supervision and mentorship to team members.

• Provide clinical leadership and direction to a multidisciplinary team of care professionals.
• Develop, implement, and monitor high-quality care plans tailored to individual client needs.
• Ensure all care delivery meets regulatory standards and best practices in community and social care.
• Conduct regular clinical assessments, supervisions, and performance reviews for care staff.
• Manage the operational aspects of the community care service, including rostering and resource allocation.
• Act as a primary point of contact for clients, their families, and external agencies, fostering strong working relationships.
• Oversee safeguarding procedures and ensure all incidents are reported and managed appropriately.
• Contribute to the development and delivery of training programs for care staff.
• Maintain accurate and comprehensive client records in line with legal and organisational requirements.
• Promote a culture of continuous improvement and excellence in care delivery.

• Registered Nurse (RN) qualification or a relevant professional qualification in health or social care (e.g., Social Work, Occupational Therapy).
• Significant post-qualification experience in community care, domiciliary care, or a related social care setting.
• Proven experience in a supervisory or leadership role within a care setting.
• Demonstrable knowledge of CQC regulations and standards, and best practices in care management.
• Excellent communication, interpersonal, and organisational skills.
• Strong understanding of safeguarding vulnerable adults and children.
• Ability to motivate and lead a team effectively.
• Proficiency in using care management software and digital record-keeping systems.
• A full UK driving licence and access to a vehicle for community visits.
• Commitment to providing compassionate and person-centred care.