52 The Local Council jobs in Shirley

Community Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What’s On Offer:

• Hybrid working – typically 3 days in-office
• Up to £8,000 basic salary
• Quarterly bonus of ,000 for hitting operational profit targets
• Annual bonus of ,000 if yearly service targets are achieved
• Overachievement bonus – £2 for every 0,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact Tom Fitch on or , or email your CV to

Job Description

Community Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What’s On Offer:

• Hybrid working – typically 3 days in-office
• Up to £8,000 basic salary
• Quarterly bonus of ,000 for hitting operational profit targets
• Annual bonus of ,000 if yearly service targets are achieved
• Overachievement bonus – £2 for every 0,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact Tom Fitch on or , or email your CV to

Our client a learning disabilities charity based in Watford is currently recruiting for their next Operations Manager for Community Services to join their dynamic team. Reporting into the Head of Operations you will have overall responsibility for their Community Hub and provide support, direction and leadership for the effective delivery of both their regulated and grant based Community services. These include;  information & advice service, commissioned day opportunities and other community projects.

Responsibilities include:

• To lead, develop and deliver a comprehensive range of services to meet the wishes, needs and aspirations of the people they support. Working with people, their families, team members, volunteers and partner organisations to ensure that support is tailored to meet individual needs and wishes.
• To define, implement and develop a community strategy for the charity, growing services and working with partners to maximise the use of the new community hub.
• Line manage a team of project Managers who are responsible for delivering community-based services and overseeing recruitment, induction, probation, supervision, appraisals and training for all staff ensuring procedures meet safer staffing guidelines.
• Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to teams as required. Promoting effective communications, excellence in customer service, and a focus on continuous improvement.

About you:

• Track record of effective working at management level within the social care sector, with experience in delivering creative community-based services for people with learning disabilities.
• Leadership of care and support teams. Having the confidence and experience to lead and manage small teams, stepping in when required to manage at times of need.
• Evidence of a participative approach, actively engaging and involving service users to support service delivery and improvement.
• Acts as a role model and inspires confidence and supports teams to achieve the charity's vision and objectives.

This is a fantastic opportunity for an experienced Operations Manager who enjoys being part of a senior operations team which drives a proactive, responsive and truly exceptional service to people with learning disabilities and their families and leads and inspires a performance related and person-centred focussed culture. Please contact Langton N4P charity recruitment specialist for more details.

A highly respected non-profit organisation dedicated to supporting vulnerable communities is seeking an experienced and compassionate Senior Care Manager to oversee their community-based services. This is a fully remote position, allowing you to manage and coordinate care services from a location that suits you. You will be responsible for leading a team of care coordinators and support workers, ensuring the delivery of high-quality, person-centred care to individuals in their own homes and within community settings. The ideal candidate will have extensive experience in social care management, a deep understanding of relevant legislation and best practices, and a passion for improving the lives of those in need. Responsibilities will include developing and implementing care plans, managing staff performance and development, ensuring regulatory compliance, and maintaining strong relationships with clients, families, and external agencies. You will also play a key role in service development, identifying opportunities to expand and enhance the organisation's reach and impact. A strong understanding of safeguarding policies and procedures is paramount. Excellent communication, organisational, and leadership skills are essential. A relevant qualification in health and social care is highly desirable. This is a vital role that offers the opportunity to make a significant difference in the lives of many, leading a dedicated team from a flexible, remote working environment. You will be instrumental in ensuring compassionate and effective support is provided throughout the community.

Our client is a leading healthcare provider looking for a dedicated and experienced Clinical Lead to oversee their remote community health services. This is a vital role focused on ensuring the delivery of high-quality, patient-centered care across a range of community health programs, all managed remotely. You will lead a multidisciplinary team of healthcare professionals, providing clinical guidance, mentorship, and support to ensure best practice standards are maintained.

Responsibilities include developing and implementing clinical protocols, quality assurance measures, and performance monitoring systems for remote service delivery. You will ensure compliance with all relevant healthcare regulations and standards. This role involves close collaboration with operational managers to optimize service efficiency and patient outcomes. You will also play a key part in service development, identifying opportunities to enhance care delivery and expand the scope of remote health interventions.

The ideal candidate will be a registered healthcare professional (e.g., Nurse, Allied Health Professional) with significant clinical experience, preferably with a background in community health or a related field. Previous experience in a leadership or supervisory role is essential, demonstrating the ability to manage and inspire a clinical team. A deep understanding of remote patient monitoring technologies, telehealth platforms, and digital health solutions is required. Excellent communication, decision-making, and problem-solving skills are paramount, as is a commitment to continuous professional development and evidence-based practice.

This is a fully remote position associated with our client's operations in London, England, UK , requiring a high degree of autonomy, self-discipline, and proficiency in virtual collaboration tools. You will be responsible for maintaining the highest standards of patient care and clinical governance within a virtual setting. The ability to foster a positive and supportive team culture remotely is crucial. A Master's degree in a relevant healthcare field or management qualification is desirable. Experience in managing clinical services in a remote or virtual setting will be a significant advantage.

Our client, a highly respected charitable organisation dedicated to improving mental well-being across communities, is seeking an experienced and compassionate Clinical Lead to oversee their vital community mental health services in London, England, UK . This leadership role is integral to providing high-quality, accessible, and person-centred care to individuals experiencing mental health challenges. You will lead a multidisciplinary team, champion best practices in therapeutic interventions, and contribute to the strategic development of services, ensuring a supportive and effective environment for both clients and staff.

Responsibilities:

• Provide clinical leadership and management for a team of mental health professionals, including therapists, counsellors, and support workers.
• Ensure the delivery of high-quality, evidence-based therapeutic interventions and support to clients.
• Develop, implement, and monitor clinical protocols and service standards.
• Conduct clinical assessments, case formulations, and provide specialist clinical supervision.
• Manage caseloads and ensure timely and effective service provision.
• Promote a collaborative and supportive team environment, fostering professional development.
• Liaise with external agencies, GPs, hospitals, and other stakeholders to ensure integrated care pathways.
• Contribute to the strategic planning and development of community mental health services.
• Ensure compliance with all relevant professional, ethical, and regulatory standards.
• Oversee risk management processes and ensure safeguarding procedures are effectively implemented.
• Participate in service evaluation and contribute to research initiatives.
• Represent the organisation at relevant forums and professional meetings.
• Manage budgets related to clinical operations and resource allocation.

Qualifications:

• Professional qualification in a relevant mental health discipline (e.g., Psychology, Social Work, Mental Health Nursing, Occupational Therapy) with current professional registration.
• Post-graduate qualification or significant experience in a relevant therapeutic modality (e.g., CBT, DBT, EMDR).
• Substantial experience (e.g., 7+ years) in clinical mental health settings, with demonstrable experience in leadership and team management.
• Proven ability to lead and motivate multidisciplinary teams.
• In-depth knowledge of mental health legislation, policies, and best practices.
• Excellent clinical assessment, diagnostic, and treatment planning skills.
• Strong understanding of safeguarding vulnerable adults and children.
• Exceptional communication, interpersonal, and conflict-resolution skills.
• Experience in service development and evaluation.
• Ability to work effectively under pressure and manage complex clinical situations.
• Commitment to promoting diversity, equality, and inclusion in service delivery.

This is a critical leadership position offering the chance to make a profound difference in the lives of individuals within the London community. Our client provides excellent support and opportunities for professional growth.

Our client is seeking an experienced and dynamic Lead Community Engagement Officer to spearhead youth services initiatives within **London**. This is a crucial, fully remote role where you will design, implement, and oversee outreach programs aimed at empowering young people and fostering positive community engagement. Your expertise will be vital in building strong relationships with local youth, community groups, schools, and other stakeholders to create impactful programs that address youth needs and aspirations. You will work from home, coordinating efforts across the **London** area.

Responsibilities:

• Develop and execute strategic community engagement plans specifically targeting young people across **London**.
• Design and implement innovative programs and initiatives that promote youth development, education, employment, and well-being.
• Build and maintain strong collaborative relationships with youth organisations, schools, local authorities, charities, and other community partners.
• Organise and facilitate engaging community events, workshops, and outreach activities for young people.
• Conduct needs assessments within young people's communities to identify key issues and opportunities for intervention.
• Represent the organisation at community forums, meetings, and events, promoting our client's mission and services.
• Develop and manage project budgets, ensuring effective allocation of resources for outreach activities.
• Recruit, train, and supervise volunteers and junior staff involved in community engagement activities.
• Create and disseminate engaging communication materials (e.g., social media content, newsletters, flyers) to reach target youth audiences.
• Monitor and evaluate the impact and effectiveness of engagement programs, collecting data and reporting on outcomes.
• Advocate for the needs and interests of young people within the community and to relevant stakeholders.
• Ensure all activities comply with safeguarding policies and procedures to protect young people.

Qualifications:

• Bachelor's degree in Youth Work, Community Development, Social Sciences, Education, or a related field.
• Minimum of 5 years of experience in community engagement, youth work, or programme management, with at least 2 years in a leadership or senior role.
• Proven track record of successfully designing and delivering youth-focused programmes and outreach initiatives.
• Excellent understanding of the challenges and opportunities facing young people in urban environments, particularly **London**.
• Strong interpersonal, communication, and public speaking skills, with the ability to engage effectively with diverse audiences.
• Experience in building and managing partnerships with a variety of stakeholders.
• Proficiency in digital engagement tools, social media, and standard office software.
• Demonstrated ability to lead and motivate teams and volunteers.
• Passion for empowering young people and driving positive social change.
• Ability to work independently and manage a demanding workload within a fully remote structure.
• Flexibility to work occasional evenings and weekends as required by program schedules.

This is a significant opportunity to lead impactful youth engagement efforts across **London** in a remote capacity. If you are a passionate advocate for young people and possess strong leadership and community building skills, we encourage you to apply.

Our client is a highly respected organisation dedicated to providing comprehensive support services within the community, with a particular focus on mental health and well-being. We are seeking a compassionate and dedicated Community Support Worker to join our expanding team. This role is entirely remote, allowing you to make a profound impact on individuals' lives from the comfort of your home office, while engaging with clients and community resources across **London, England, UK**. The ideal candidate will have a genuine passion for helping others, coupled with strong empathy, patience, and excellent communication skills. You will be responsible for providing emotional support, practical assistance, and guidance to individuals experiencing mental health challenges. This may include helping clients develop coping strategies, navigate social services, manage daily living tasks, and foster social inclusion. You will work closely with clients to create personalised support plans, set achievable goals, and monitor their progress, empowering them to lead more independent and fulfilling lives. As a remote worker, you will leverage technology for client interaction, case management, and collaboration with other support professionals. Experience in mental health support, social work, or a related field is highly desirable, as is a sound understanding of mental health conditions, recovery principles, and relevant support networks. You must be adept at building trust and rapport, maintaining confidentiality, and working autonomously within a supportive team structure. This is a rewarding opportunity to contribute to meaningful change and enhance the quality of life for vulnerable individuals in the community.Responsibilities:

• Provide direct support and advocacy for individuals with mental health conditions.
• Develop and implement personalised support plans in collaboration with clients.
• Assist clients in developing life skills, coping mechanisms, and strategies for independent living.
• Facilitate social inclusion and engagement in community activities.
• Offer emotional support and encouragement, promoting positive well-being.
• Liaise with other professionals, agencies, and support services to ensure comprehensive care.
• Maintain accurate and confidential client records and progress notes using digital systems.
• Monitor client well-being and report any concerns or changes in their condition to supervisors.
• Empower clients to make informed decisions about their care and support.
• Conduct remote risk assessments and implement safety plans as needed.
• Facilitate remote group sessions or workshops focused on well-being and skill development.
• Stay informed about available community resources and referral pathways.
• Maintain professional boundaries and adhere to ethical guidelines.
• Participate in regular supervision and team meetings (via video conferencing).
• Promote a rights-based approach to support, ensuring dignity and respect for all clients.

Qualifications:

• NVQ/QCF Level 3 or 4 in Health and Social Care, or equivalent relevant qualification/experience.
• Demonstrable experience working with individuals facing mental health challenges.
• Strong understanding of mental health conditions, recovery models, and safeguarding principles.
• Excellent communication, interpersonal, and active listening skills.
• Ability to build rapport and trust with clients from diverse backgrounds.
• Proficiency in using digital tools for communication, case management, and remote support.
• Ability to work autonomously, manage your workload effectively, and prioritise tasks.
• Compassionate, patient, and resilient attitude.
• Commitment to promoting equality, diversity, and inclusion.
• A basic understanding of the challenges faced by individuals in **London, England, UK** is beneficial.

This is a fully remote role, serving the **London, England, UK** area.

**The team you'll be working with:**
**About NTT DATA and Tangity**
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage-precision, long-term thinking, and social responsibility-into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
**Tangity** , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
**The Role**
As a **Senior Service Designer** at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership of your deliverables, collaborate across disciplines, and contribute to a culture of learning and excellence.
You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team members, contribute to our internal service design practice, and support the development of our collective craft.
**What you'll be doing:**
+ Scope, plan, and lead service design activities across all phases of design and delivery
+ Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
+ Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
+ Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
+ Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
+ Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
+ Translate insights into actionable service improvements, opportunity areas, and design recommendations
+ Communicate complex service concepts and journeys through compelling storytelling and artefacts
+ Embed accessibility and inclusive design principles throughout the service lifecycle
+ Support junior designers with feedback, encouragement, and guidance
+ Contribute to the ongoing development of Tangity's service design practice, methods, and tools
**What experience you'll bring:**
**Core Responsibilities**
+ Independently delivers high-quality design outputs with minimal supervision
+ Participates actively in internal rituals (e.g. stand-ups, critiques, knowledge shares)
+ Helps translate client or user needs into effective, actionable design solutions
+ Begins to mentor or support junior team members with constructive feedback and encouragement
**Expected Behaviours**
+ Takes initiative to complete work independently while knowing when to seek input or support
+ Proactively communicates progress and asks thoughtful questions to deepen understanding
+ Contributes to the quality and pace of the team's delivery, offering ideas and solutions
+ Demonstrates reliability, accountability, and a positive attitude toward challenges
**What We're Looking For**
+ 5+ years of relevant experience in Service Design or a related discipline
+ Strong portfolio demonstrating end-to-end service design capability across sectors or domains
+ Confident in applying human-centred design principles and inclusive design practices
+ Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
+ Proficient in communicating design concepts visually and verbally to stakeholders
+ Familiar with agile environments and working in multidisciplinary product teams
+ Knowledge of accessibility standards (e.g., WCAG) and inclusive design methods
+ Strong written and verbal English communication skills
+ Exposure to Government Digital Service (GDS) and service standards
+ Experience working in or with the UK public sector
+ Familiarity with design systems and integrating service design with digital delivery
+ Degree in Service Design, UX, HCI, or a related discipline
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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