45,054 The Ritz Carlton jobs in the United Kingdom
Guest Services Manager
Posted today
Job Viewed
Job Description
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.
Salary £35,000 - £38,000
We have a fantastic opportunity for a Reception Manager at Warren Hotels. The reception area is a fundamental part of our guests’ experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests.
What will I be doing?
- Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team.
- You will direct, lead and coach the team’s activities within Reception to ensure all areas of responsibilities are covered.
- By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive.
What are we looking for?
- A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide
- The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement.
- Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand.
- Able to manage multiple priorities and adapt quickly to changing requirements
- Willingness to challenge if standards aren’t meeting required levels
- Be able to make decisions confidently
- Capable of monitoring guest insights, using feedback to drive a culture of improvement
- Ability to coach and develop team to improve performance
- Able to create a rewarding environment that encourages high team engagement
What skills do I need?
- Experience of leading a large team in a customer facing environment
- The ability to manage costs in line with budgets
- Have the ability to create an environment where the team are able to grow and develop
- Effective communicator with the ability to clearly articulate ideas
The benefits of working with us
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
- Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to fantastic discounts and offers with many national brands and retailers
- Access to use the company’s corporate box at the O2 for Music, Comedy, Sport, and Entertainment events
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Guest Services Agent
Posted today
Job Viewed
Job Description
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
Duties and responsibilities related to the Guest Services Agent role
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate department or individual.
- Manage switchboard console and other telecommunication devices effectively.
- Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
- Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.
About you
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
Benefits of the Guest Services Agent role include
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps : Apply today for this Guest Services Agent role and start your journey with Hyatt Hotels!
Guest Services Manager
Posted 6 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton u2013 Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
u2013 Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
u2013 Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
u2013 Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
u2013 Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
u2013 Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
u2013 Manage the reception and assist with the daily duties where required.
u2013 Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
u2013 Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
u2013 Champion the PMS Opera system.
F&B/Kitchen Operations:
u2013 Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
u2013 Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
u2013 Ensure all food items are prepared and presented in accordance with brand standards and specifications.
u2013 Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
u2013 Maintain accurate documentation related to health & safety protocols.
u2013 Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
u2013 Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
u2013 Manage recruitment needs of the departments, utilising the relevant system
u2013 Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
u2013 Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPIu2019s
u2013 Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
u2013 Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
u2013 Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team
u2013 Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
u2013 Managing employee relations issues that may occur within the department with the support of the Regional People team
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
u2013 Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
u2013 Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
u2013 Ability to manage and resolve guest complaints in a professional, calm, and confident manner
u2013 Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
u2013 Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
u2013 Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
u2013 Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
u2013 Ability to communicate in an effective and clear manner
u2013 Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
u2013 All Marriott Employee Benefits
u2013 Apprenticeship programmes available
u2013 Learning and Development Opportunities are available through our Leadership Development Programmes
u2013 Heavily discounted hotel stays and food & beverage discounts
u2013 Uniform provided
u /7 Employee Assistance Programme for you and your family
u2013 Giving you access to counselling services, physical wellbeing & financial aid
u holiday days (pro rata for part-time)
u2013 Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1
Guest Services Manager
Posted 6 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton u2013 Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
u2013 Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
u2013 Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
u2013 Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
u2013 Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
u2013 Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
u2013 Manage the reception and assist with the daily duties where required.
u2013 Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
u2013 Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
u2013 Champion the PMS Opera system.
F&B/Kitchen Operations:
u2013 Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
u2013 Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
u2013 Ensure all food items are prepared and presented in accordance with brand standards and specifications.
u2013 Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
u2013 Maintain accurate documentation related to health & safety protocols.
u2013 Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
u2013 Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
u2013 Manage recruitment needs of the departments, utilising the relevant system
u2013 Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
u2013 Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPIu2019s
u2013 Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
u2013 Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
u2013 Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team
u2013 Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
u2013 Managing employee relations issues that may occur within the department with the support of the Regional People team
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
u2013 Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
u2013 Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
u2013 Ability to manage and resolve guest complaints in a professional, calm, and confident manner
u2013 Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
u2013 Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
u2013 Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
u2013 Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
u2013 Ability to communicate in an effective and clear manner
u2013 Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
u2013 All Marriott Employee Benefits
u2013 Apprenticeship programmes available
u2013 Learning and Development Opportunities are available through our Leadership Development Programmes
u2013 Heavily discounted hotel stays and food & beverage discounts
u2013 Uniform provided
u /7 Employee Assistance Programme for you and your family
u2013 Giving you access to counselling services, physical wellbeing & financial aid
u holiday days (pro rata for part-time)
u2013 Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1
Guest Services Associate
Posted today
Job Viewed
Job Description
About Finn Lough
Finn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation, and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.
About the Role
We are looking for a friendly, motivated, and detail-oriented Guest Services Associate to join the team at Finn Lough. The ideal candidate will assist with reception duties and manage bookings, ensuring every guest has a seamless experience from the moment they reach out to the team until the time they check out. This position plays a vital role in providing exceptional customer service, acting as an ambassador for Finn Lough in representing the value and care we wish to give our guests.
Responsibilities
Reception Duties
- Greet and welcome guests in a warm and professional manner upon arrival.
- Check guests in and out efficiently, ensuring accurate documentation and payment processing.
- Answer phone calls, emails, and other guest enquiries promptly and professionally.
- Provide information to guests regarding accommodation options, amenities, local attractions, and services available at Finn Lough.
- Maintain an organised reception area, ensuring it is always welcoming and professional.
Reservations Management
- Manage and process guest reservations via phone, email, and online platforms.
- Respond to enquiries and provide accurate availability and pricing information.
- Ensure that all bookings are accurately entered into the reservation system and confirmed to guests.
- Assist with upselling and promoting available services, packages, and experiences.
- Monitor and manage cancellations, amendments, and special requests related to guest bookings.
- Ensure payments are accurate and reconciled on a daily basis.
- Liaise with the Sales team to ensure availability of offers and packages.
- Maintain up-to-date knowledge of current rates, availability, and promotional offers.
Guest Services & Customer Care
- Provide a high standard of customer service throughout the guest journey, ensuring a memorable stay.
- Handle any guest concerns or complaints promptly and professionally, escalating where necessary.
- Assist with organising additional guest services such as transportation, activities, and special requests.
- Ensure that guests' needs are anticipated and met, providing personalized experiences wherever possible.
Required Skills
- Previous experience in a customer-facing role, ideally within a hospitality or sales environment.
- Bachelors Degree or Higher in Hospitality or Tourism related subject is desirable
- Strong communication skills with a friendly and approachable demeanour.
- Proficient in using computer systems and booking software (experience with reservation systems is a plus).
- Excellent organisational and time-management skills.
- Ability to multitask and stay calm under pressure.
- Ability to work as part of a team and collaborate with various departments.
- High attention to detail and accuracy in all tasks.
- Flexibility to work varied shifts, including weekends and holidays as required.
- A passion for delivering exceptional customer service and ensuring guest satisfaction.
- A genuine interest in sustainability and contributing to environmentally conscious initiatives.
Preferred Skills
- A background in hospitality, tourism, or sales.
- Knowledge of the local area and its attractions.
- Experience with upselling and promotional strategies.
Pay range and compensation package
£25,000- £28,500 depending on experience
Live in Accommodation Available for relocation
Access to wellness facilities
Equal Opportunity Statement
At Finn Lough, we are committed to fostering an inclusive and diverse workplace where everyone is treated with fairness, dignity, and respect. We believe that diversity enhances our team and contributes to an exceptional guest experience.
Finn Lough is an equal opportunity employer and does not discriminate based on race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.
We are a family and are dedicated to creating a welcoming and supportive environment where all employees have the opportunity to thrive and contribute their unique talents.
Guest Services Manager
Posted 2 days ago
Job Viewed
Job Description
voco Grand Central is Located at the very heart of the city, directly adjoining Glasgow Central station situated in one of the city's most historic and impressive buildings. With an abundance of historical grandeur and a guest list to match, over the years we've played host to everyone: from Fred Astaire to Frank Sinatra.
**We are looking for a Guest Services Manager who can commit to working on a 4 on 4 off basis, based on shift times between 09:00 - 21:00 each day.**
Are you a level-headed, proactive problem-solver with a passion for delivering exceptional guest service? We're looking for a dynamic individual to take on a dual role as Guest Services Manager (GSM) and Duty Manager, supporting daily operations and driving unforgettable guest experiences.
**About the Role:**
This is a split role, with approximately 70% of your time focused on Duty Manager responsibilities, ensuring the smooth running of daily hotel operations across all departments.
**Key responsibilities include:**
+ Acting as Duty Manager - resolving operational issues as they arise, supporting departments, and making quick decisions to keep things running smoothly
+ Delivering outstanding service to VIPs and handling guest concerns professionally and efficiently
+ Responding to guest reviews and ensuring follow-up is prompt and impactful
+ Performing fire walks and overseeing building safety, especially during key shifts
We're looking for someone who has already worked in a supervisory or operations-level role and is confident leading by example.
**What We're Looking For:**
+ Previous experience with Opera PMS and strong working knowledge of hotel operations
+ A calm, level-headed approach - you don't let emotions take over in challenging situations
+ Excellent communication skills, both written and verbal
+ A collaborative, can-do mindset and the ability to work cross-functionally
+ Personal license holder and first aid trained (preferred)
+ capable and comfortable moving around a large hotel, including regularly using stairs up to the 7th floor as part of operational duties
+ A natural problem-solver who takes ownership and sees things through
**Why work with us?**
+ You will be joining an award-winning Front Office team
+ Be part of a high performing, driven, and supportive team that truly makes a difference to every guest's stay
+ Enjoy regular reward and recognition through IHG for reaching targets and delivering excellence
+ Every day is different, and your work has a real impact on the guest experience
We are committed to offer and provide our Guest Services Manager with a competitive salary and a large range of benefits:
+ Salary between £29,000 - £29,820 per annum plus, paid overtime and great IHG perks!
+ 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
+ Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
+ Free meals on Duty
+ Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
+ Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk's portal.
+ Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
+ Hotel specific benefits - generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions to celebrate with you!
If you're ready to step up and thrive in a high-energy, people-focused environment, we'd love to hear from you.
You must meet the legal requirements to work in the UK.
_At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex_
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Agent
Posted 8 days ago
Job Viewed
Job Description
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
**Duties and responsibilities related to the Guest Services Agent role**
+ Answer incoming calls promptly and courteously.
+ Direct calls to theappropriate department or individual.
+ Manage switchboard console and other telecommunication devices effectively.
+ Keepaccurate records of all calls, including details of the caller, recipient, and the nature of the call.
+ Liaise with internal departments and external organizations as needed tofacilitate smooth communication flow.
**About you**
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
**Benefits of the Guest Services Agent role include **
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt **'We care for people so they can be their best'.** This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next** **Steps** **:** Apply today for this **Guest Services Agent** role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Guest services manager
Posted today
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Guest Services Host
Posted 14 days ago
Job Viewed
Job Description
LOCATION: The Corn Exchange
SHIFT PATTERN: Wed-Sun, 40 hours per week
PAY RATE: £12.21 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!
ROLE OVERVIEW AND PURPOSE
We are searching for a professional, trustworthy Guest services host who would enjoy working in an exciting, fast-paced environment. The Guest services host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the center.
KEY RESPONSIBILITIES
• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
• Answer incoming calls and provide appropriate information.
• Responsible for cash float
• Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
• Maintain personal hygiene standards all times
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Maintain professional grooming standards.
• Ensure KPI’s are delivered and met.
• Adhering to data protection protocols GDPR
REQUIRED SKILLS AND EXPERIENCE
The ideal Guest Services Host will:
• Previous experience in a customer-facing role
• Excellent customer service skills and is passionate about exceeding guest expectations
• Able to work in a fast-paced working environment and remain calm under pressure
• Must be able to work shifts at any time of the day, including weekends, event days and bank holidays
• Have good telephone manner
• Be able to demonstrate experience in complaint handling
• Possess a good command of English and has excellent communication skills (written and verbal)
• Comfortable with change and ability to embrace new ways of working
• Have excellent interpersonal, communication and presentation skills and be able to connect with all partners and live up to our mission statement: “We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive”
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.