75 Tourism jobs in Alcester

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 20 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be:

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri:
• Sat:
• Sun:

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2209/ / /R/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Red Recruitment is recruiting a Customer Service Advisor in Evesham to join our client for an immediate start on a temporary basis.

Benefits and Package for a Collections Agent:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 8am - 5pm (with potential to flex these hours after training)
• Contract Type: Temporary, with opportunities to apply to a permanent role
• Location: Evesham
• Start date: Immediate start, Monday 20th October
• On-site parking
• New, modern office
• Excellent transport links
• Smart-casual dress
• Full training provided

Key Responsibilities of a Collections Agent:

• Respond to inbound customer enquiries via email and chat, ensuring first-contact resolution wherever possible
• Use all relevant systems as tools to deliver exceptional service and maintain the 360-degree view of our customers
• Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible
• Maintain up-to-date knowledge of products, services, and processes
• Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc.

Key Skills and Experience of a Collections Agent:

• Previous customer service experience
• Ability to work in a fast-paced, high-volume environment
• Clear, professional communication skills (written and verbal)
• Strong problem-solving mindset and ability to work independently
• Basic computer literacy and confidence using customer service platforms
• Team player with a positive attitude and a passion for customer satisfaction
• Experience using CRM systems is desirable

If you are immediately available, interested in this position and have the relevant experience required, then please apply now!

Red Recruitment (Business)

The role of Customer Service - Onsite involves providing exceptional support to customers . This position focuses on ensuring customer satisfaction by addressing inquiries and resolving issues promptly.

Client Details

This opportunity is with a reputable organisation operating within the energy and natural resources industry. The company is committed to delivering high-quality services and maintaining strong relationships with its customers.

Description

• Respond to customer queries and concerns via phone, email, and in person.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Provide detailed information about products and services to customers.
• Monitor customer accounts and handle billing or payment-related inquiries.
• Assist in identifying areas for improvement in customer service processes.
• Support the team with administrative tasks as required.
• Ensure compliance with company policies and industry regulations.

Profile

A successful Customer Service - Onsite professional should have:

• Experience in a customer service role, preferably within the energy and natural resources industry.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) software.
• A proactive approach to problem-solving and attention to detail.

Job Offer

• A competitive salary of 26,780 per annum.
• Comprehensive benefits package, including health and wellness support.
• Bonus scheme
• Generous holiday allowance to promote work-life balance.
• Opportunities for growth and development within the company.
• Onsite role for hands-on engagement with the team.

Location: Warwick, Warwickshire
Salary: £24,576 per annum + Excellent Benefits
Hours: Monday to Friday, 8:30am–5:00pm (No weekends or late shifts)
Job Type: Full-time, Permanent

Are you passionate about delivering excellent customer service? We’re recruiting a Customer Service Advisor to join a friendly and supportive team in Warwick . This is a fantastic opportunity to join a well-established and growing company that values its people, promotes wellbeing, and offers career development opportunities and training.

• Hybrid working – 2 days from home each week (after training)

• Private healthcare

• Critical illness and death-in-service cover

• Staff discounts and regular social events

• Free on-site parking

• Convenient location near Warwick Parkway station and the A46

• Deliver outstanding customer service across phone, email, live chat, and web enquiries

• Handle general administrative tasks to support smooth business operations

• Communicate with customers professionally and efficiently, ensuring a positive experience

• Represent the company with empathy, accuracy, and attention to detail

• Previous customer service experience (call centre, contact centre, or face-to-face)

• Excellent communication skills and a friendly, confident telephone manner

• Strong IT literacy , including Microsoft Office and CRM systems

• Able to commute reliably to Warwick for 830 am start on office-based days

If you have experience in customer service, retail, hospitality, healthcare, administration, or call centres , and you’re looking for a long-term opportunity with genuine work-life balance — please apply.

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills - ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

• Salary of £26,500
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives - e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

Citrus Recruit are currently recruiting for an experienced Customer Service Executive for our fleet management client based just outside of Solihull.
 
You will be joining a small customer services team who work alongside the sales team and playing a pivotal role in delivering exceptional customer experiences for customers. 
 
You will be the main point of contact for any inbound enquiries but also taking the customer through the onboarding journey. Your responsibilities will include a wide range of tasks, primarily focused on addressing customer needs.
 
These tasks include responding to inbound calls and emails, addressing customer enquiries and providing support in managing complaints.
 
Your role will involve direct interaction with customers, taking ownership of their queries until resolution and ensuring transparent communication throughout.
 
We are looking for someone with experience in a direct customer facing role either in a customer service or business development function. If you have fleet/ car leasing experience it would be advantageous but not essential!
 
The hours of work are:
Week 1= 8.30 - 4.30  Week 2 = 10-6
Saturday =1 in every 3 = 9 -12
 
Responsibilities & day to day duties

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

 
Skills & experience required

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills - ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

 
Benefits package

• Salary of £26,500
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives - e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

 
If you feel like this is a team you would like to be a part of, please click apply today.
 
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
 
While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

• Handling customer queries via phone, email, and live chat.
• Managing orders and liaising with clients.
• Preparing quotations and advising on suitable products.
• Investigating and resolving complaints and delivery queries.
• Updating and maintaining accurate service records.

• A recent graduate or someone seeking seasonal work in a busy office environment.
• Friendly, approachable, and confident when speaking with customers.
• Strong communicator with excellent listening skills.
• IT savvy with good numeracy skills.
• Resilient and able to handle challenging conversations.
• Flexible to work evenings and weekends during peak periods (particularly Christmas).
• Previous customer service experience (face-to-face or call centre) is beneficial but not essential.

Are you a customer service enthusiast ready to make a positive impact in the manufacturing and production industry? Our client is looking for a dedicated Customer Service Specialist to join their vibrant team in Evesham! This is an exciting opportunity for someone with a passion for excellence and a knack for managing relationships.

As a Customer Service Specialist, you will be the heartbeat of our organisation, acting as the central point of contact for our clients esteemed customers. Your mission? To deliver an exceptional customer experience while managing order processes with precision and care.

Key Responsibilities:

* Order Management: Oversee the entire order process from placement to delivery using the Customer Relationship Management and ERP systems.
* Customer Engagement: Build strong relationships with both internal and external stakeholders, ensuring customer requirements are met and communicated effectively.
* Performance Reviews: Prepare and lead regular performance reviews with customers to enhance service delivery.
* Complaint Resolution: Acknowledge and address customer complaints promptly, ensuring effective feedback loops.
* Inventory Management: Collaborate with various functions to manage customer finished goods levels and aged inventory.
* Process Improvement: Continuously seek ways to enhance customer relations and streamline processes for better service.

What We're Looking For:
* Experience: Minimum of 3 years in a customer service role, preferably within the manufacturing sector.
* Technical Skills: Proficiency in SAP and (url removed) is a plus, along with strong Excel abilities.
* Excellent interpersonal and communication skills are essential.
* Mindset: A customer-focused, results-oriented individual who is self-motivated and capable of building collaborative relationships.

Why Join?

* Dynamic Environment: Work in a fast-paced, high-pressure setting that fosters growth and continuous learning.
* Supportive Team: Be part of a dedicated team that values your contributions and encourages professional development.

If you have the drive to excel in customer service and want to be part of a team that makes a difference, we want to hear from you!

How to Apply: Send your CV and a brief cover letter outlining your relevant experience to Gemma at Adecco.
Join us in delivering outstanding service and creating unforgettable customer experiences! Apply today and let your journey begin!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Location: 2 Prince's Way, Solihull, B91 3ES (Office-based initially, with the potential for hybrid working)
Start Date: ASAP
Duration: 6 months
Pay Rate: 14.70 per hour
Working Hours: Monday to Friday, 8:00am-4:00pm or 9:00am-5:00pm

About the Role
The Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services for micro-business customers. This role plays a vital part in ensuring compliance obligations are met while driving the successful rollout and upgrade of smart meters across the portfolio.
The position requires strong customer engagement skills to obtain access information, book and manage meter exchanges, and review industry data flows to ensure accuracy and compliance. The postholder will be responsible for coordinating with internal and external stakeholders to achieve business objectives while providing high-quality service to customers.

Key Responsibilities
* Support the rollout and exchange of smart meters, ensuring appointments are booked and customer access arrangements are in place.
* Negotiate, influence and manage stakeholders (internal and external) to agree the appropriate delivery model for both customer and business objectives.
* Manage day-to-day customer and internal queries via telephone and mailbox communications, ensuring timely and accurate responses.
* Deliver metering services in line with business, customer, and compliance obligations.
* Carry out outbound calling to residential and commercial businesses to arrange meter upgrades (from 3G to 4G).
* Manage business-as-usual processes, including deployment, maintenance, site visits, and customer interactions, supporting I&C in demonstrating all reasonable steps to achieve regulatory rollout deadlines.
* Review and validate industry data flows to ensure accurate records and compliance are maintained.

We need someone who is:
* Customer-focused - able to engage effectively with customers, build rapport quickly, and manage sometimes challenging conversations to achieve positive outcomes.
* Organised and detail-driven - able to handle multiple processes simultaneously, keep accurate records, and work to tight regulatory deadlines.
* A strong communicator - confident in both written and verbal communication, with the ability to influence and negotiate with internal teams, external stakeholders, and customers.
* Resilient and proactive - able to manage high volumes of work, adapt to changing priorities, and take ownership of tasks from start to finish.
* Commercially aware - understands the importance of compliance, regulatory requirements, and the customer experience in delivering business objectives.

Essential Skills & Experience
* Previous experience in a customer service, operations, or metering/energy industry role.
* Demonstrable ability to manage stakeholder relationships effectively.
* Strong organisational skills with attention to detail.
* Excellent IT skills, with confidence using industry systems and MS Office applications.
* Proven ability to handle high-volume, deadline-driven workloads.
* Confident in dealing with customer contacts via telephone and email.
*

Desirable
* Knowledge of smart metering operations and industry data flows.
* Experience working in the utilities or energy sector, particularly within I&C or micro-business customer environments

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.