63 Tourism jobs in Earl's Court
Research Analyst | Tourism & Placemaking
Posted 21 days ago
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Job Description
Location: UK & Ireland Employment Type: Full-time Reporting to: Director, Destination Strategy
Who We AreTOPOSOPHY is a destination development, marketing, and placemaking agency working at the intersection of research, strategy, and experience design. For more than 15 years we’ve supported governments, DMOs, cultural institutions, and global organisations such as the European Travel Commission, Mastercard, UNDP, and UNWTO.
Our work spans the UK, Ireland, and Europe — from national tourism strategies and destination experience development plans to city masterplans and cultural programming.
The RoleWe are looking for a Research Consultant – Tourism & Placemaking to join our Destination Strategy & Research team.
This is a hybrid role: part researcher, part consultant. You’ll design and deliver research, but also engage with stakeholders, run workshops, and present findings to decision-makers. Your work will directly contribute to Destination Experience Development Plans (DEDPs) , Destination Management Plans (DMPs) , tourism strategies, and thought-leadership outputs across the UK, Ireland, and Europe.
The right candidate is comfortable moving between data, policy, and people — someone who can interpret complex research and turn it into practical insights for destinations.
Key Responsibilities
- Conduct research and analysis on tourism, visitor behaviour, and policy across the UK, Ireland, and Europe.
- Contribute to DEDPs, DMPs, and tourism masterplans with evidence-based insights.
- Design and deliver stakeholder and public consultations .
- Prepare and deliver workshops, roundtables, and client presentations .
- Write strategic reports, white papers, and trend briefings .
- Translate complex research into clear, engaging communication outputs (reports, visuals, presentations).
- Benchmark DMOs, tourism boards, and marketing campaigns internationally.
- Track and apply emerging themes such as sustainability, design thinking, digital tools, and AI in tourism .
Requirements
- Strong skills in both quantitative and qualitative research ; familiarity with a range of methodological frameworks is essential.
- Experience in stakeholder engagement, public consultations, and workshop facilitation .
- Confidence in delivering presentations, workshops, or keynotes .
- Track record in producing white papers, strategy reports, or published research outputs .
- Ability to transform data into accessible, engaging insights for policymakers and public audiences.
- Knowledge of the UK, Irish, and European tourism/policy landscape.
- Proficiency with tools such as Excel, PowerBI, Tableau, GIS, or SPSS.
- Excellent written and verbal communication skills; ability to manage multiple projects at pace.
Benefits
- Competitive salary and private health insurance
- Work on global projects that impact destinations worldwide
- Career growth and mentorship in a dynamic, collaborative environment
- Flexible work arrangements (remote/hybrid options available)
- Professional equipment allowance to ensure you have the tools you need to perform at your best
- Professional development courses allowance to support continuous learning and career growth
- A diverse, international team shaping the future of destinations
Course Team Leader in Travel & Tourism
Posted 10 days ago
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Job Description
Course Team Leader in Travel and Tourism
Location: Uxbridge
Salary: £31,493 – £37,234 per annum (including London Weighting)
Hours: 28.8 hours per week, 52 weeks per year (Monday – Thursday)
Closing Date: Sunday 26 October 2025
Interview Date: To be confirmed
Are you an enthusiastic and organised Lecturer looking to take the next step in your career?
A fantastic opportunity has arisen for a part-time Course Team Leader in Travel and Tourism to join a supportive and dynamic education team in Uxbridge.
In this role, you will:
• Lead and co-ordinate the delivery and development of the Travel and Tourism curriculum.
• Teach across a range of programmes, including NCFE Level 1, 2, and 3, as well as BTEC HNC and HND in International Travel & Tourism Management.
• Support and mentor staff within the team, contributing to a positive learning environment.
The ideal candidate will have:
• A Level 3 qualification or degree in a relevant subject area.
• A recognised Level 5 teaching qualification within the Further Education sector.
• Proven experience teaching successfully in Travel and Tourism.
• Experience in curriculum planning and development.
• Some experience in leading or supervising others is desirable.
This is a part-time role with a working pattern of Monday to Thursday.
Please note: Sponsorship is not available for this role.
If you are passionate about delivering outstanding education and leading a successful team, we would love to hear from you.
We are dedicated to safeguarding and promoting the welfare of children and expect all staff to share this commitment. As Course Team Leader in Travel and Tourism, you will have a safeguarding responsibility if appointed. The successful Course Team Leader in Travel and Tourism will be subject to enhanced clearance through the Disclosure and Barring Service, and employment will be subject to references.
This Course Team Leader in Travel and Tourism post is not exempt from the Rehabilitation of Offenders Act 1974.
Apply for this Course Team Leader in Travel and Tourism opportunity by sending your CV to Sally at Clarus Education. You will be contacted by your personal consultant (if shortlisted) for the Course Team Leader in Travel and Tourism role within 48 hours.
Please see our website page headed ‘About’ and scroll to the bottom to see our ‘Privacy Notice’ for an explanation about how we use information we collect about you.
Course Team Leader in Travel and Tourism – Part-Time – Uxbridge - Permanent Contract
Course Team Leader in Travel and Tourism
BTEC Tech Awards Sept 22 - Travel & Tourism - Moderator
Posted 10 days ago
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Job Description
Animal Care
Art and Design
Child development
Construction
Creative Digital Media
Digital Information Technology
Health and Social Care
Enterprise
Music Practice
Performing Arts
Sport
Travel and Tourism
**Overview of the role**
Moderators are responsible for moderating centres' assessment of candidates' work in accordance with the agreed assessment criteria and the awarding organisation's procedures.
**Key Responsibilities:**
1. Attend standardisation meetings. Moderators will not be permitted to carry out moderation if they fail to attend the appropriate standardisation meeting/s. Moderators must not moderate any candidate work before the standardisation meetings.
2. Moderate centres' assessment of candidates' work in accordance with the agreed assessment criteria and our procedures.
3. Send any centre requests for special consideration to Pearson. Send any other JCQ documentation from centres to Pearson.
4. Maintain regular contact with their Team Leader as appropriate, raising issues as they arise.
5. Ensure all Moderator marks and E9 Moderator reports are submitted on the system by specified deadlines. All E9 moderator reports must be at the standard specified in the standardisation meeting.
6. Keep all records relating to their moderator role for one year after the examination series.
**Experience/ Qualifications needed:**
You will have one academic year's worth of teaching experience:
a. within the last 8 years
b. within the relevant subject
c. since qualifying as a teacher
You will have a degree or equivalent
You will be a qualified teacher
**About Pearson**
Welcome to Pearson, the world's leading learning company. We have a simple mission: to help people make more of their lives through learning. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses.
We value the power of inclusive culture and embed diversity and inclusion in everything we do. Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the centre of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.
**Application Information**
We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
#LI-KB1
BTEC Tech Awards Sept 22 - Travel & Tourism - Examiner
Posted 10 days ago
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Job Description
Examiner will mark candidates' responses in accordance with the pre-defined mark scheme, whilst adhering to conditions of recognition and examination procedures. Most subjects will be marked onscreen using ePEN or Learner Work Transfer, which can be done from home. A high level of subject knowledge is necessary in order to apply the mark scheme. Each examiner will receive an agreed allocation of scripts.
We are currently recruiting for BTEC Tech awards Examiners in the following areas:
Animal Care
Art and Design
Child development
Construction
Creative Digital Media
Digital Information Technology
Health and Social Care
Enterprise
Music Practice
Performing Arts
Sport
Travel and Tourism
**Responsibilities**
+ To mark accurately and consistently to ensure overall standards are maintained.
+ To submit samples to your Team Leader at designated times
+ To ensure milestones for marking are adhered to.
+ To ensure all administration is completed as specified.
**Experience/Qualifications needed**
+ You will hold a minimum of one year's full time teaching experience of the relevant subject.
+ You will have a degree or equivalent.
+ You will be a qualified teacher.
**Competencies required**
+ You will have the ability to work well under pressure.
+ You will have the ability to meet deadlines.
+ You will have a high level of subject knowledge in order to apply the mark scheme.
**About Pearson**
We value the power of inclusive culture and embed diversity and inclusion in everything we do. Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the centre of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive. We provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses.
**Application Information**
We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
#LI-KB1
Tour Operations Executive (Spanish or Italian)
Posted 1 day ago
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Job Description
Are you passionate about travel and fluent in Spanish or Italian?
We’re currently recruiting for a leading organisation in the tourism sector , based in West London , looking to add a Spanish or Italian-speaking Tour Operations Executive to their friendly and multicultural team.
You’ll enjoy great benefits and the opportunity to work from their West London office on a full-time basis . This is an excellent opportunity for someone with a background in travel or tourism who’s looking to grow within an established company.
Your duties will include:
- General administration
- Account management and client support
- Customer service and liaising with travel and hospitality partners
- Supporting tour operations and logistics coordination
Requirements:
- Fluent/native-level Spanish or Italian , with excellent written and spoken English
- Previous experience in the travel or tourism industry
- Strong communication and interpersonal skills
- High attention to detail and good organisational abilities
This is an immediate start position, so if you’re ready to step into an exciting role and meet the criteria, please send your CV and cover letter in WORD format to .
Please note: CVs will be treated in the strictest confidence. We will not forward your details without your permission. Due to high application volume, we can only respond to candidates whose profiles closely match the requirements.
Tour Operations Executive (Spanish or Italian)
Posted today
Job Viewed
Job Description
Are you passionate about travel and fluent in Spanish or Italian?
We’re currently recruiting for a leading organisation in the tourism sector , based in West London , looking to add a Spanish or Italian-speaking Tour Operations Executive to their friendly and multicultural team.
You’ll enjoy great benefits and the opportunity to work from their West London office on a full-time basis . This is an excellent opportunity for someone with a background in travel or tourism who’s looking to grow within an established company.
Your duties will include:
- General administration
- Account management and client support
- Customer service and liaising with travel and hospitality partners
- Supporting tour operations and logistics coordination
Requirements:
- Fluent/native-level Spanish or Italian , with excellent written and spoken English
- Previous experience in the travel or tourism industry
- Strong communication and interpersonal skills
- High attention to detail and good organisational abilities
This is an immediate start position, so if you’re ready to step into an exciting role and meet the criteria, please send your CV and cover letter in WORD format to .
Please note: CVs will be treated in the strictest confidence. We will not forward your details without your permission. Due to high application volume, we can only respond to candidates whose profiles closely match the requirements.
Customer Service Representative
Posted 9 days ago
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Job Description
Customer Service Representative – Job Description
We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.
As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.
We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.
Key Responsibilities:
- Assist customers with bookings, reservations, inquiries, and complaints
- Maintain accurate and up-to-date records of customer interactions
- Provide clear and friendly communication across multiple channels
- Collaborate with internal departments to meet customer needs
- Handle transactions or payment processing as required
- Promote services, products, and special offers when appropriate
- Maintain a positive and professional image at all times
Requirements:
- No prior experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- A willingness to learn and grow in a team environment
If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.
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Customer Service Supervisor
Posted 1 day ago
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Job Description
JMC Aviation are working with a FBO company based in Stansted , looking to recruit a new Customer Service & Admin Supervisor to join their team.
This client is well known for outstanding levels of service in their FBO facility, offering outstanding customer service to their high-end clientele from arrival to aircraft. The family run business aids their candidates in building their skills to excel in their roles.
This is a Temporary Position based in Stansted .
Monday – Friday 8.30- 5PM – 1 year contract starting in January 2026.
Salary and Benefits
- Competitive Salary
- Generous Annual Leave
- Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Employee Cash Plan
- Enhanced Maternity and Paternity Schemes
- Professional Growth and Development
- State-of-the-Art Equipment and Technology
- Ongoing Training and Certification Programmes
- Career Advancement Opportunities
The Role
To assist with the running of the Customer Service Representatives in conjunction with the CEO to ensure that the flights are run efficiently and safely and a high standard of service is provided to all customers. This role will perform and oversee the daily operational and administrative duties, to ensure a safe, efficient and enjoyable customer experience to all. This is a physical hands-on role, offered on a fixed term basis.
Other duties involve:
Supervising and directing CSR Staff on duty during shifts to deliver a safe, efficient and positive customer experience in accordance with published company procedures and relevant regulations.
• Supervising an exceptional client experience in all aspects of work in accordance with company standard and procedures, achieving the highest level of customer service at all times and by all members of the FBO team.
• Keep staff fully informed of changes in working practices and Operational procedures
• Liaising with HR to ensure any performance/conduct issues are dealt with in regards to the CSR’s
• Carrying out Return to Work Interviews and managing absence in line with Company Absence Management Policy
• Conducting investigation meetings with support from HR
• Conducting disciplinary meetings with support from HR
• Creating of and implementation of new procedures as and when required
• Adopting a flexible approach to working hours providing cover for CSR’s as and when required
• Ensure that the presentation and cleanliness of the FBO areas, offices, building and equipment is maintained and anything which needs attention is reported.
• Providing monthly data to the CEO
• Providing Administrative assistance to the CEO
• Managing and supporting staff, ensuring service is impeccable at all times and where necessary implement new procedures to develop and improve the service provided.
• Assisting with recruitment as required in line with the Company Recruitment Policy.
• Monitoring of Company uniform standards to ensure they are adhered to by staff at all times
• Coaching, mentoring current employees and new starters in any duties delegated to them
• Updating of training files, monitoring of training requirements, expiry dates and booking of training courses for both new and existing employees.
• Monitoring the GSE maintenance records and booking all applicable services.
• Ensure all Health and Safety matters are dealt with, updated and new one produced including but not limited to Fire Safety, Risk Assessments and Accident Reports in line with Company procedure
• To ensure a thorough understanding of how large flights are dealt with and Manage them as and when required
• Liaising with the Ramp Managers and CSRS to plan for day and future flights
• General Administration duties as required
Skills and experience required.
In order to be successful in this role the Customer Service & Admin Supervisor will need to demonstrate the following skills and attributes:
- 3 years or more experience in Customer facing or Operations Support positions, which must have been gained within aviation
- Previous Supervisory/Management experience within Operations
- Self-driven and results orientated with a clear focus on safety and quality
- Ability to negotiate and reach compromise, proactive and problem-solving ability
- Excellent communication skills – face to face, telephone - and written communication skills
- Enthusiastic individual and passionate about aviation
- Flexible and able to manage varying demands and workloads
- High levels of presentation, interpersonal skills, discretion and trustworthiness
- Fluent in English
- Computer literate (Word, Excel, PowerPoint, Outlook) & numerical skills
- Understanding of luxury industry, paying attention to detail and providing a VVIP service
- Must hold a valid UK Driving License and have access to their own vehicle
- Must meet the requirement to hold a valid airside security pass and airside
If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.
Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
For this opportunity JMC Aviation Ltd is acting as an employment agency.
Customer Service Advisor
Posted 1 day ago
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Job Description
Customer Service Advisor
£22,000 – £0,000 | Ruislip | Permanent
A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.
What you’ll be doing:
- Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
- Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
- Building strong relationships to ensure long-term customer loyalty and retention
- Working towards individual and team sales/KPI targets with a focus on high performance
- Delivering a professional, customer-focused experience that drives both satisfaction and results
Who we’re looking for:
- Previous experience in sales, telesales, or customer service within a target-driven environment
- Confident, enthusiastic, and commercially minded communicator
- Results-oriented with the drive to exceed goals and celebrate success
- Motivated, reliable, and proactive problem solver
- Keen to learn, develop, and progress within a growing insurance business
What’s in it for you?
- Competitive salary of £22,00 – £3 000 (dependent on experience)
- Monday to Friday, 37.5 hours per week
- Full training provided with ongoing career development support
- Clear progression routes within a fast-growing business
- A collaborative and supportive team culture that recognises and rewards achievement