What Jobs are available for Tourism in Melton Mowbray?

• Oversee the end-to-end planning and execution of various events, including conferences, galas, corporate functions, and special occasions.
• Develop comprehensive event operational plans, timelines, and budgets, ensuring adherence to financial constraints and client objectives.
• Coordinate with and manage relationships with all event vendors, including caterers, venues, AV technicians, entertainment providers, and transportation services.
• Ensure all event logistics, such as room setup, audiovisual requirements, catering, staffing, and scheduling, are managed efficiently and effectively.
• Conduct virtual site inspections and client meetings to understand requirements and finalize event details.
• Develop contingency plans to address potential issues and ensure the smooth running of events.
• Manage event staff and volunteers, providing clear direction and support during event execution.
• Oversee the setup, execution, and breakdown of all event elements, ensuring high standards of presentation and service.
• Conduct post-event evaluations, gathering feedback and analyzing performance against objectives to identify areas for improvement.
• Maintain detailed records of all event-related activities, contracts, and expenditures.
• Ensure compliance with all health, safety, and licensing regulations for events.
• Serve as the main point of contact for clients and stakeholders during the event planning and execution phases.
• Stay current with industry trends and best practices in event management and hospitality.

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Minimum of 6 years of progressive experience in event operations management, preferably within the hospitality or tourism sector.
• Proven experience in managing a wide range of events, from intimate gatherings to large-scale functions.
• Demonstrated ability to develop and manage event budgets effectively.
• Excellent organizational, multitasking, and time management skills.
• Strong negotiation and vendor management skills.
• Exceptional communication, interpersonal, and client-facing skills.
• Proficiency in event management software and remote collaboration tools.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• A proactive, solution-oriented approach with keen attention to detail.
• Flexibility to work outside standard hours during event periods, managed remotely.

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 10 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 50 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0610/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Build Your Future with Cobalt Carbon Free: Customer Service Administrator wanted

Cobalt Carbon Free is a family-run construction business, trading for over 15 years. Based in Nottingham specialising in retrofitting homes

We're expanding our team to meet the ever-increasing demand for sustainable and energy efficient home improvements. This opportunity has vast potential for progression within both the role and the business and continual development side, and is ideally suited to a confident assertive, self starting individual :)

The role will take the lead managing & improving our general business administration and operational processes.

Working closely with all the team, it's a fantastic opportunity for somebody with great enthusiasm and aspirations to further your career and see progressive, well rewarded growth within the business.

Responsibilities:

- Oversee the daily business administrations operations.

- Admin support for all aspects of the business- sales, finance, operations & HR

- Manage, maintain CRM system, QMS compliance

- Passionate and motivated individual to drive performance and process improvement

Requirements:

- Excellent organizational and time management skills

- Reliable & Loyal

- Strong communication skills, both written and verbal

- Proficient in using office software such as Microsoft Office Suite

- Knowledge of construction type services

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in all work performed

Hours we would be aiming for 28-35 hours a week, this is negotiable/flexible to work best for the right candidate, full time or part time considered.

If you meet the requirements outlined above and feel you could make a real positive change for our business we encourage you to apply. :)

Job Type: Full-time

Pay: £12.35-£14.65 per hour

Benefits:

• Casual dress
• Company pension
• Flexitime
• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Nottingham NG13: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

• Lead, coach, and mentor a team of customer service representatives to achieve high performance standards.
• Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to service level agreements.
• Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Train new team members and conduct ongoing training for existing staff on product knowledge and service protocols.
• Analyze customer feedback and service metrics to identify trends and areas for improvement.
• Collaborate with other departments to address customer needs and resolve cross-functional issues.
• Manage team schedules, workload distribution, and performance evaluations.
• Maintain a deep understanding of company products and services to effectively guide the team.
• Contribute to the development of customer service strategies and initiatives.
• Ensure a positive and supportive work environment for the customer service team.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Strong interpersonal skills with the ability to motivate and guide a team.
• Proficiency in customer service software and CRM systems.
• Demonstrated ability to handle stressful situations and de-escalate customer issues.
• Experience in developing and implementing customer service processes.
• A proactive approach to identifying and addressing potential customer service challenges.
• Ability to work effectively under pressure and manage multiple priorities.
• A genuine commitment to delivering exceptional customer experiences.
• Familiarity with various communication platforms and support tools.

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

• Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Provide information about products and services, troubleshooting issues, and processing orders or returns.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Manage and resolve customer complaints, providing appropriate solutions and alternatives within defined policies.
• Keep records of customer interactions, transactions, comments, and actions taken.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a high level of product knowledge and company services.
• Collaborate with other team members to share best practices and ensure consistent service delivery.
• Meet personal/customer service team targets for responsiveness and resolution times.
• Escalate complex issues to appropriate departments when necessary.
• Proactively communicate with customers regarding order status, issue resolution, or service updates.
• Contribute to a positive and supportive team environment.

• Proven customer support experience or experience as a client service representative is highly desirable.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and the capacity to think on your feet.
• Proficiency in CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• High degree of professionalism and patience.
• Comfortable working with technology and learning new software systems.
• A dedicated home office setup with a reliable high-speed internet connection.
• Ability to work independently and as part of a remote team.
• Previous experience in a remote work environment is a plus.
• A passion for helping people and delivering outstanding customer service.