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We have the pleasure of recruiting for a Customer Service Administrator to join our well established client who are based in the heart of Newark.

This is a full time permanent role with a salary of 25k. This role is office based and the normal hours will be 37.5 (actual start and finish times to be agreed but will be within the window of 07.30 -17.30 Mon-Fri)

Reporting to the Commercial Manager, you will provide administration support in a timely, professional and friendly manner. You would also assist with processing customer orders when the team need extra support. This will be a mixed role involving both Administration and direct Customer Service tasks so we are looking for someone who is comfortable dealing with customers by telephone.

Key responsibilities will include:

• Order processing and fulfilment
• Transport and logistics booking
• Complaint handling and resolution
• Query handling
• Quotation development

The successful candidate will have at least 2 years of customer facing experience, along with an ability to work within tight deadlines. You'll suit this role best if you are customer focused, with strong Microsoft Office skills and an ability to problem solve, thinking on your feet.

If you feel that you have the skills and this role is right for you then please contact Ellen.

Reflect Recruitment Group is operating as Employment Business under the Employment Agencies Act 1973.

Customer Service Admin 3.5t | NG11 | Full Time | Temp Ongoing | 13.50 PH | 08:45 Start

Barker Ross are recruiting a Customer Service Administrator in the NG11 area of Nottinghamshire.

Key details:

• Responding to a wide range of enquiries from customers and traders
• Providing key information and advice
• Ensuring the quality of service is provided is high
• Answering the phone and dealing with queries
• Compliance, Health and safety to be adhered to
• Booking service calls with customers
• Liaising with manufacturers regarding damages
• Offering guidance and support

Key requirements:

• Excellent customer service skills
• Previous experience in a similar role
• Confident on the phone
• Organised
• Forward planning skills
• Negotiating skills
• Able to work under pressure with tight deadlines
• Fantastic communication skills
  
  If you are interested in this role and would like more information please apply or callAlex on (phone number removed)

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our client. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills and the ability to handle various customer inquiries while maintaining a positive attitude.

Duties

• Respond promptly to customer inquiries via phone or email -providing accurate information and assistance.
• Perform data entry tasks to maintain up-to-date customer records and information.
• Handle complaints and resolve issues in a timely manner, ensuring customer satisfaction.
• Engage in upselling opportunities by identifying customer needs and recommending appropriate products or services.
• Collaborate with team members to improve service delivery and enhance the overall customer experience.
• Maintain a professional phone etiquette while communicating with customers.

Skills

• Excellent communication skills written and verbal.
• Strong analysis skills to assess customer needs and provide tailored solutions.
• Proficient in data entry with attention to detail for accurate record-keeping.
• Ability to demonstrate effective phone etiquette, ensuring a pleasant interaction for customers.
• A proactive approach to upselling, with the ability to identify opportunities for additional sales. Join us in delivering outstanding customer service and making a positive impact on our clients' experiences!

Job Types: Full-time, Permanent

Work Location: In person

A family-run business that has grown year on year for the past 5 years, now at the forefront of their market is looking for a hands-on Customer Service Manager. As the Customer Service Manager, you will lead a team of 7 existing customer service staff whilst also looking after your own key accounts.

As the Customer Service Manager, you will lead and support a busy team across Customer Service, Purchasing, and E-Commerce operations.

Key Responsibilities:

• Lead and manage a team of 7 customer service staff, ensuring daily and weekly tasks are completed efficiently and to a high standard.
• Organise, prioritise, and oversee administrative & customer service workflows across multiple departments.
• Recruit, train, and mentor staff, holding monthly 1-1 meetings and setting performance targets.
• Monitor KPIs and report performance to senior management and directors.
• Identify opportunities for process automation to save time and improve efficiency.
• Collaborate with other departments to ensure smooth operations and enhance company-wide efficiency.
• Manage IT setups and coordinate with outsourced IT providers, including full PC setups for new starters and yearly review meetings.
• Act as account manager for key mainstream clients, managing pricing, profit margins, and reporting.
• Write and maintain process documentation to improve workflows.

You will have:

• Proven experience in customer service management or key account management with leadership qualities.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), CRM/order management systems, and e-commerce platforms.
• Ability to multitask and work across multiple teams and departments.
• Problem-solving mindset with a proactive and positive approach.
• Experience with process improvement and reporting to senior management.

Apply Now.

Customer Service Executive
Bingham, Full Time, Permanent
Salary 26,000 - 28,000 per annum DOE

We currently have an opportunity for multipleCustomer Service Executives to join a growing business on a Full Time, Permanent basis. You will be in a supportive environment with a strong focus on professional development.

THE ROLE

The key responsibilities of aCustomer Service Executive will be the following:

• Handle customer enquiries and orders in line with company policies and procedures (including orders, quotes, invoices, dispatch, and email/telephone enquiries).
• Accurately process orders through our Warehouse Management System.
• Liaise with couriers to ensure smooth and timely deliveries.
• Provide proactive support to customers, resolving issues promptly and professionally.
• Work closely with the sales, warehouse, and logistics teams to ensure efficient operations.
• Contribute to the overall success of the customer service team by supporting daily functions.

THE CANDIDATE

A successfulCustomer Service Executive will possess the following skills:

• Confident in operating phone systems.
• Strong IT skills, particularly with Google Drive and related programs.
• A collaborative team player, willing to support cross-departmental initiatives.
• Clear and confident communicator, both written and verbal.
• Ability to multitask, work under pressure, and make sound decisions.
• Positive, customer-focused attitude with a proactive approach to problem-solving.
• Exceptional attention to detail and accuracy.
• Experience in customer service within industrial, commercial, or distribution sectors is desirable.
• Familiarity with CRM systems is preferable.

THE BENEFITS

As aCustomer Service Executive , you will receive the following benefits:

• 33 days annual leave (including bank holidays).
• Free on-site gym for all staff.
• Free on-site parking.
• A supportive, family-run environment where your contribution makes a real impact.

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.

Customer Service Advisor - Temporary
Start dates of Thursday 23rd October and Tuesday 28th Oct
Mon - Fri 8.30am-5.30pm
Mansfield

c13.68p.h Inc of hol pay

This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 6 weeks, possibly longer.

Full training is provided, handling inbound calls only. NO SALES!

We are looking for candidates with:

• Previous call centre or customer service experience
• Excellent communication skills both written and verbal
• Computer literate with the ability to pick up new systems
• Must be available to work on a temporary basis and for the duration of the assignment

The role will involve:

• Handling inbound calls and emails from customers placing orders
• Tracking orders and updating customers on progress
• Inputting customer details on to an in house system
• Arranging delivery and returns
• Responding to customer and website enquiries via email

Interested? Call TurnerFox Recruitment on (phone number removed) or email your CV today!

Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

Thank you for applying with us. TurnerFox Recruitment Team

Key words for this vacancy - Customer service / call centre / customer coordinator / customer contact agent / customer advisor

Customer Service Team Leader

From 38,000

Nottingham/ Hybrid - 2 days in office p/wk

Monday - Friday 8 am - 4 pm, 45 mins lunch

Contract: Permanent

We're partnering with a global organisation to recruit an experienced Customer Service Team Leader. This is a fantastic opportunity to join a forward-thinking company that values collaboration, excellence, and continuous improvement. The role offers hybrid working, with two days per week based in the Nottingham office.

What will the role involve?

• Order book management
• Managing and inspiring the team.
• Supporting the Senior Customer Service and Supply Chain Manager
• Managing key accounts

Who are we looking for?

• Previous experience in hands-on management of a customer service team
• Fluent in English and a European language (desirable)
• Strong analytical and problem-solving abilities - good with numbers!
• Excellent communication and relationship-building skills.
• Intermediate level Microsoft Excel
• Ability to work in a fast-paced, team-oriented environment.
• Experience working in wholesale (or very similar industry)
• Experience of managing and delivering to SLAs

What's in it for you?

• Supportive and diverse company culture
• Attractive salary package
• Hybrid working - 2 days per week in the Nottingham office
• Casual denim dress code
• Discount on company brands

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.

Advancing People - Recruitment Specialists are now recruiting for a Senior Wholesale Customer Service Lead on a Hybrid Basis.

As a Senior Wholesale Customer Service Lead it will be your responsibility to manage the activities of the Customer Service team, support the Senior Customer Service and Supply Chain Manager and fellow team leader colleagues to ensure the highest levels of customer service are attained and sales order book conversion is maximised, while consistently achieving departmental and company KPIs.

The Successful candidate will implement, manage and drive improvement to our clients customer service procedures & policies. They will supervise, coach and mentor members of their Customer Service team and develop strong relationships with key and strategic accounts.

Roles & Responsibilities:

• Order Book Management : Work with all internal (credit control, sales managers, warehouses etc.) and external stakeholders to ensure the order book is always up to date and accurate, and that orders are shipped and invoiced as soon as possible within the correct timeframes
• Customer Relationship Management : Actively develop good working relationships with Key account contacts to ensure positive ongoing partnerships
• All Aspects of Staff Management : Day to day operational management of the Customer Service Team (5 Strong) to ensure the Customer Experience is of the best standard possible. Ensure ongoing high morale, engagement and commitment within the team
• Supporting the Senior Customer Service and Supply Chain Manager in daily activities whilst also supporting fellow team leaders where assistance may be required.
• Identify training gaps across the teams and work with our trainer to advise on training programmes to support the team.

Person Specification:

• Previous experience in hands on management of a Customer Services team and/or Customer Experience team.
• Has ideally worked with SAP
• Excellent verbal and written communication skills with strong problem solving abilities
• Proficient in Microsoft Applications, Microsoft Excel intermediate to advanced
• Ability to multi-task in a fast paced environment
• Has previously worked or currently working in the Wholesale (or very similar) industry
• Experience in developing Customer Service team members
• Experience working effectively in complex organizations, satisfying the needs of diverse constituents, and often working under the pressure

This is a full time Permanent position offering an annual salary of 38,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

2 days office based in Nottingham City Centre, 3 days remote each week

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Customer Service & Debrief Admin

We have a number of openings for working as Customer Service and Debrief Admin for our prestigious client in Worksop playing a vital role coordinating and developing our client's strategic relationship with their customer.

In this role you will support the successful delivery of customer services debrief through utilising the systems, query resolution & proactive communications.

Are you looking for a job that offers long term development? If so we have the following opportunity for you. Previous experience in a similar role required. This vacancy offers genuine opportunities to earn a permanent contract.

Site address and details

• Roebuck Way, Sheffield, Worksop S80 3EG

Role of Customer Service & Debrief Admin

• Proactive and reactive communication with customers
• Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
• Liaising with planning and transport regarding late and failed deliveries as well as re-booking
• Supporting the continuous improvement of customer services department
• Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
• Contacting delivery points for follow ups.
• Debriefing site transportation system accordingly to match the paperwork received.

Pay Rates & Shift Pattern of Customer Service & Debrief Admin

• Shift can be any 5 days out of 7 so weekend work can be involved from time to time
• Working hours are in between 6:00 and 18:00 (8 hours per day)
• Pay starts from 12.78/hour
• Paid Weekly

What are we looking for in a candidate for Customer Service & Debrief Admin

• Excellent communication and interpersonal skills
• Customer Services experience
• Good conflict management experience
• Experience using the Transport Management System, Microlis
• Experience with Microsoft Excel and confidence in sending emails and make phone calls to suppliers or clients
• The right candidate need to be fast paced but with attention to detail due to the KPI's that are involved within the role

Benefits of Customer Service & Debrief Admin

• Clean working environment
• Long term work with genuine permanent opportunities
• Excellent overtime opportunities
• Large international client
• Free car parking
• On-site canteen
• Friendly working environment
• Easy accessible site location
• 28 Holidays per year
• Weekly Pay
• Pension Scheme
• Employed Status
• Personal Accident Insurance

Apply now to secure your place on our next induction.

Immediate Starts Available

Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.