Operations Manager - Hospitality & Tourism
PL1 2PX Plymouth, South West
£45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a highly esteemed hospitality group renowned for its exceptional service, is seeking a proactive and experienced Operations Manager to oversee their flagship establishment in **Plymouth, Devon, UK**. This is an on-site role critical to ensuring the seamless day-to-day functioning of the business.
As an Operations Manager, you will be responsible for the efficient and effective management of all operational aspects of the hospitality venue. This includes overseeing departments such as food and beverage, front office, housekeeping, and events, ensuring the highest standards of service delivery and guest satisfaction. You will lead and motivate a diverse team, manage budgets, optimize resource allocation, and implement operational improvements to enhance profitability and guest experience. Your leadership will be key to maintaining the venue's reputation for excellence.
Key Responsibilities:
Qualifications and Experience:
This is a rewarding opportunity for a seasoned hospitality professional to take on a key leadership role within a prestigious venue and contribute to its continued success.
As an Operations Manager, you will be responsible for the efficient and effective management of all operational aspects of the hospitality venue. This includes overseeing departments such as food and beverage, front office, housekeeping, and events, ensuring the highest standards of service delivery and guest satisfaction. You will lead and motivate a diverse team, manage budgets, optimize resource allocation, and implement operational improvements to enhance profitability and guest experience. Your leadership will be key to maintaining the venue's reputation for excellence.
Key Responsibilities:
- Oversee and manage the daily operations of the hospitality venue, ensuring all departments function efficiently and harmoniously.
- Develop and implement operational policies and procedures to enhance service quality and guest satisfaction.
- Manage departmental budgets, controlling costs and optimizing revenue streams.
- Lead, train, and motivate a team of departmental managers and staff to achieve performance targets.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor inventory levels and manage procurement processes for supplies and services.
- Handle guest complaints and resolve issues promptly and professionally.
- Collaborate with the marketing and sales teams to drive business and promote services.
- Develop and oversee the execution of events and special functions.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Identify opportunities for operational improvements and implement best practices.
- Maintain strong relationships with suppliers and service providers.
Qualifications and Experience:
- A degree or diploma in Hospitality Management, Business Administration, or a related field.
- A minimum of 5 years of experience in a managerial role within the hospitality or tourism industry.
- Proven track record in operations management, with a strong understanding of F&B, front office, and event management.
- Excellent leadership, team management, and motivational skills.
- Strong financial acumen with experience in budgeting and cost control.
- Exceptional customer service and problem-solving abilities.
- Proficiency in using property management systems (PMS) and other relevant software.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the business.
- A passion for delivering outstanding guest experiences.
This is a rewarding opportunity for a seasoned hospitality professional to take on a key leadership role within a prestigious venue and contribute to its continued success.
This advertiser has chosen not to accept applicants from your region.
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Remote Hospitality & Tourism Marketing Specialist
PL1 2SW Plymouth, South West
£40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a creative and data-driven Remote Hospitality & Tourism Marketing Specialist to develop and execute innovative marketing strategies. This is a fully remote position, allowing you to craft compelling campaigns from your home base. You will be responsible for increasing brand awareness, driving bookings, and enhancing the online presence of our client's diverse portfolio of hospitality and tourism offerings. The ideal candidate will have a passion for travel, a deep understanding of digital marketing channels, and a proven ability to achieve measurable results in a virtual environment.
Key Responsibilities:
Qualifications and Experience:
If you are a marketing expert with a love for travel and a desire to work remotely, this is the perfect role for you.
Key Responsibilities:
- Develop and implement comprehensive digital marketing strategies across social media, email marketing, content marketing, SEO, and paid advertising.
- Create engaging and persuasive marketing content, including website copy, blog posts, social media updates, and promotional materials.
- Manage and grow social media channels, fostering community engagement and increasing brand visibility.
- Plan and execute email marketing campaigns to nurture leads and drive customer loyalty.
- Analyse campaign performance using relevant analytics tools (e.g., Google Analytics, social media insights) and provide regular reports.
- Identify target audiences and develop tailored marketing approaches to reach them effectively.
- Collaborate with internal teams and external partners to ensure consistent brand messaging and integrated campaigns.
- Stay up-to-date with the latest trends and best practices in digital marketing and the hospitality industry.
- Manage marketing budgets and optimise spend for maximum ROI.
- Conduct market research to identify new opportunities and competitive landscape.
Qualifications and Experience:
- Bachelor's degree in Marketing, Hospitality Management, Communications, or a related field.
- Minimum of 5 years of experience in marketing, with a significant focus on the hospitality and tourism sector.
- Proven track record of developing and executing successful digital marketing campaigns.
- In-depth knowledge of SEO, SEM, social media marketing, content marketing, and email marketing platforms.
- Experience with marketing automation tools and CRM systems is a plus.
- Excellent writing, editing, and communication skills.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
- Proficiency in using analytics tools such as Google Analytics.
- Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a remote setting.
- Creative mindset with a passion for storytelling and brand building.
If you are a marketing expert with a love for travel and a desire to work remotely, this is the perfect role for you.
This advertiser has chosen not to accept applicants from your region.
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Senior Operations Manager - Adventure Tourism
PL1 2AB Plymouth, South West
£48000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a premier adventure tourism operator, is seeking a dynamic and experienced Senior Operations Manager to lead their operational teams and enhance the delivery of exceptional customer experiences. This is a fully remote role, allowing you to manage and innovate from anywhere within the UK. You will be responsible for overseeing all aspects of daily operations, ensuring seamless execution of tours and activities, maintaining high safety standards, and driving operational efficiency and profitability. This role requires a strategic thinker with a passion for the outdoors and a proven ability to manage complex logistics and diverse teams.
Responsibilities:
Qualifications and Experience:
Responsibilities:
- Develop, implement, and refine operational strategies and procedures to ensure the highest standards of service delivery in adventure tourism.
- Manage and motivate a geographically dispersed team of activity leaders, guides, and support staff, fostering a positive and high-performance culture.
- Oversee the planning and execution of all tours and activities, ensuring smooth logistics, safety protocols, and customer satisfaction.
- Implement and enforce rigorous health, safety, and environmental policies and procedures across all operations, ensuring compliance with relevant regulations.
- Manage operational budgets, control costs, and identify opportunities for revenue enhancement and efficiency improvements.
- Source, negotiate with, and manage relationships with key suppliers and third-party service providers.
- Utilize technology and operational software to optimize scheduling, resource allocation, and performance tracking.
- Develop and deliver comprehensive training programs for operational staff, focusing on customer service, safety, and activity-specific skills.
- Monitor customer feedback and implement improvements to enhance the overall guest experience.
- Collaborate with the marketing and sales teams to ensure operational readiness for new product launches and promotions.
Qualifications and Experience:
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- A minimum of 7 years of experience in operations management, with a significant portion within the adventure tourism, outdoor recreation, or hospitality sectors.
- Proven track record of successfully managing large-scale, complex operations and diverse teams.
- In-depth knowledge of health and safety regulations relevant to outdoor activities and tourism.
- Strong understanding of budgeting, financial management, and P&L responsibility.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate remote teams.
- Proficiency in using operational management software, CRM systems, and standard office productivity tools.
- A passion for the outdoors and a commitment to sustainable tourism practices.
- Experience in crisis management and emergency response planning is highly desirable.
- Ability to travel occasionally to operational sites as needed.
This advertiser has chosen not to accept applicants from your region.
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