2 Train Operation jobs in the United Kingdom
Fleet Maintenance Controller - Rail Operations Centre (ROC Three Bridges)
South East, South East
GTR
Posted 3 days ago
Job Viewed
Job Description
Fleet Maintenance Controller - Rail Operations Centre (ROC Three Bridges) Are you passionate about operational excellence and keeping things running like clockwork? At Govia Thameslink Railway (GTR), we're looking for a highly organised and forward-thinking Fleet Maintenance Controller to join our dynamic team. In this critical role, you will be at the heart of ensuring out train fleet is safe, reliable, and available to support the delivery of a punctual and dependable service to our passengers.
You'll work collaboratively with the Engineering depots, Network Operations, and the Asset Management teams to ensure maintenance plans are robust and fulfilled, faults are swiftly resolved, and the fleet remains compliant with all operational and safety standards. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a tangible impact on the daily running of on of the UK's busiest rail networks, we'd love to hear from you.
Key Accountabilities
This is a fast-paced, collaborative role where you'll help keep services running efficiently while supporting the safety, performance, and reliability of our fleet.
This role is based on a rota working 37 hours per week which will include bank holidays and weekends.
What you'll get
Living locally, you'll have a short commute and rewarded with an engaging and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a friendly team. Along with comprehensive and ongoing training, your benefits will include free travel on out network, privilege rate oyster card, up to 75% all other train operating companies, final salary pension and much more. #LI-PO1
You'll work collaboratively with the Engineering depots, Network Operations, and the Asset Management teams to ensure maintenance plans are robust and fulfilled, faults are swiftly resolved, and the fleet remains compliant with all operational and safety standards. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a tangible impact on the daily running of on of the UK's busiest rail networks, we'd love to hear from you.
Key Accountabilities
- Ensure timely, efficient delivery of all maintenance and repair activities in line with SLA's.
- Develop and manage short, medium, and long-term maintenance plans to optimise depot workloads.
- Support rapid recovery and resolution of train defects to minimise service disruption.
- Monitor fleet performance, service quality, and maintenance compliance particularly safety-critical and mileage-based requirements.
- Provide technical support to train crews and coordinate with Network Ops and Depots during incidents.
- Maintain accurate fleet data and ensure system integrity across enterprise platforms.
- Ensure correct train formations and allocations to meet service plan and franchise commitments.
This is a fast-paced, collaborative role where you'll help keep services running efficiently while supporting the safety, performance, and reliability of our fleet.
This role is based on a rota working 37 hours per week which will include bank holidays and weekends.
What you'll get
Living locally, you'll have a short commute and rewarded with an engaging and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a friendly team. Along with comprehensive and ongoing training, your benefits will include free travel on out network, privilege rate oyster card, up to 75% all other train operating companies, final salary pension and much more. #LI-PO1
This advertiser has chosen not to accept applicants from your region.
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Social Media Advisor - Information - Rail Operations Centre (ROC Three Bridges)
South East, South East
GTR
Posted today
Job Viewed
Job Description
Social Media Advisor - Information - Rail Operations Centre (ROC Three Bridges) Job Purpose
Are you someone who excels in multitasking and prioritizing tasks in a rapidly changing and unpredictable environment? Do you have excellent communication skills? If so, we have an exciting opportunity for you! Join our team at GTR Control, located at Three Bridges, as a Social Media Advisor and become the go-to person for delivering real-time information to our customers via Social Media. With your exceptional communication skills and ability to work under pressure, you'll play a crucial role in ensuring our customers are at the forefront of how we deliver real-time information. Get ready to make a difference and take your career to the next level!
You'll be responsible for keeping our customer information updated via our Twitter channels during times of disruption or planned work taking place across our network, making the information engaging, informative and directive. You will be the first point of contact for passengers via social media where you'll be responding to an array of queries. This role is an exciting, varied position where you'll also be the main support to the Customer Service Team Leaders which will involve; looking at alternative transport options, writing disruption messaging for our website and liaising with other Train Operating Companies to provide excellent customer service. If you're ready to embrace this excellent opportunity where you can make a genuine impact, we encourage you to apply today!
Can you bring the following into the role?
Essential:
Shift pattern:
A 6-week rotating roster is in place and alternates between different shift times. Typically, you'll work a mixture of earlies (0700-1500) lates (1500-2300), and nights (2300-0700) during the week. Within the 6-week roster period, there is a requirement to work a number of weekend rotations. Weekend shifts are 12 hours (0700-1900 & 19:00-07:00) *
* This is a basic overview of the roster pattern. Full details can be issued upon request or during the interview.
Please find attached a job description for full information on the role.
Are you someone who excels in multitasking and prioritizing tasks in a rapidly changing and unpredictable environment? Do you have excellent communication skills? If so, we have an exciting opportunity for you! Join our team at GTR Control, located at Three Bridges, as a Social Media Advisor and become the go-to person for delivering real-time information to our customers via Social Media. With your exceptional communication skills and ability to work under pressure, you'll play a crucial role in ensuring our customers are at the forefront of how we deliver real-time information. Get ready to make a difference and take your career to the next level!
You'll be responsible for keeping our customer information updated via our Twitter channels during times of disruption or planned work taking place across our network, making the information engaging, informative and directive. You will be the first point of contact for passengers via social media where you'll be responding to an array of queries. This role is an exciting, varied position where you'll also be the main support to the Customer Service Team Leaders which will involve; looking at alternative transport options, writing disruption messaging for our website and liaising with other Train Operating Companies to provide excellent customer service. If you're ready to embrace this excellent opportunity where you can make a genuine impact, we encourage you to apply today!
Can you bring the following into the role?
Essential:
- Keeping the customer at the heart of real-time decision-making.
- Excellent analytical and computer skills - using the Microsoft suite of software and as well as possessing the ability to quickly learn the bespoke rail industry systems, as required, to monitor, record and improve GTR performance.
- Have an awareness of the Social Media channels that GTR use, and the services we provide
- Effectively use the standards, protocols, and systems that are provided and underpin this by always 'thinking customer' to do the right thing.
- Strong problem-solving skills, able to think proactively and reactively to resolve issues effectively.
- Excellent communication skills, able to communicate clearly and effectively with customers and team members
- Tenacity and positive attitude, able to work well under pressure and handle rapidly changing and unpredictable environments.
- Provide fantastic Customer Service via an online channel and able to understand the best tone of voice to use
- Personable and friendly, able to work collaboratively in a team environment while demonstrating a personal style that is in tune with GTR's vision.
Shift pattern:
A 6-week rotating roster is in place and alternates between different shift times. Typically, you'll work a mixture of earlies (0700-1500) lates (1500-2300), and nights (2300-0700) during the week. Within the 6-week roster period, there is a requirement to work a number of weekend rotations. Weekend shifts are 12 hours (0700-1900 & 19:00-07:00) *
* This is a basic overview of the roster pattern. Full details can be issued upon request or during the interview.
Please find attached a job description for full information on the role.
This advertiser has chosen not to accept applicants from your region.
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