7 Train Operation jobs in the United Kingdom
Station Control Manager - Rail Operations Centre (ROC Three Bridges)
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If you can answer yes to all the above, please read on.
Govia Thameslink Railway (GTR) is the largest Train Operating Company in the UK, operating four brands across London and the southeast of England. Our brands are Gatwick Express, Great Northern, Southern and Thameslink, together operating over 3,800 individual passenger services completing around 1 million customer journeys daily.
We are looking to recruit people to join our Station Control Manager (SCM) team.
The key responsibilities of the Station Control Manager are:
- Monitor on the day train service at key defined stations on the GTR network and record incidents and occurrences in our logging system.
- Report delays to the relevant Train Service Managers and advise of likely impact to train services so that the Train Service Managers can take action to reduce the impact.
- Log on the relevant systems instances of delays at stations, allowing stakeholders to view delay narratives and the actions taken to mitigate.
- Prepare real time summaries and reports around daily performance and service preparedness for Senior Managers.
- Real time updating of our systems relating to unit allocations and diagrams changes.
- Work under the guidance and instruction from the Duty Network Operations Manager on duty as required.
About You
You will need to possess, to have or be able to demonstrate:
- The ability and willingness to learn and develop yourself with new skills, in a real time, very busy operational environment, working with colleagues and stakeholders to deliver our operational plans.
- Proven experience of working within a team to deliver joint goals and objectives.
- To be or become a strong leader, able to influence and persuade key stakeholders to deliver the best service and performance levels.
- Be innovative and an intelligent thinker with the ability to look ahead and proactively plan to avoid problems and challenges before they occur.
- Able to adhere to operational plans and processes and understand the impact of the implementation on service quality levels.
- Energy for continuous improvement - always striving to better processes and standards to deliver industry leading experiences to our customers.
Excellent analytical and computer skills - using the Microsoft suite of software and well as the ability to quickly learn the bespoke rail industry systems, as required, to monitor, record and improve GTR performance.
Benefits
As an SCM your benefits will include free unlimited travel on the GTR network, discounted travel on other train operators, an attractive pension scheme, generous annual leave and competitive salary of £38,527 (subject to pay award) and great satisfaction knowing you have played a part in helping our customers have a great journey with us.
Those successful will be either offered an immediate appointment or enter our talent pool where appointment is generally in seniority order.
Train Service Manager - Rail Operations Centre (ROC Three Bridges)
Posted today
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Are you someone who enjoys working in a fast-paced problem-solving environment? Are you systematic and thorough in your approach and able to prioritise your workload? Can you communicate quickly and clearly whilst influencing at all levels? Do you have great situational awareness and the ability to remain calm under pressure? Are you looking to progress into a more challenging role?
If you can answer yes to all the above, please read on.
Govia Thameslink Railway (GTR) is the largest Train Operating Company in the UK, operating four brands across London and the southeast of England. Our brands are Gatwick Express, Great Northern, Southern and Thameslink, together operating over 3,800 daily passenger services completing around 1 million customer journeys daily.
Working in our control centre, the Train Service Manager (TSM) is our most challenging role, offering an opportunity to play a critical part in the delivery of our real time train service. Our unique geography and the high frequency of the service we operate requires individuals who can handle a fast paced, quickly changing environment.
We require exceptional people to meet this challenge with a proactive approach, the ability to think ahead, prioritise tasks, solve problems and plan for the next challenge just around the corner. Using the latest high-tech suite of software Train Service Managers play a major part in ensuring our customers get safely to their destinations in all types of challenging situations.
To become a member of our dynamic and diverse team of professionals, candidates will be invited to complete an initial online assessment, and those selected will be invited to a further in person assessment day and formal interview. Those successful will be either offered an immediate appointment or enter our talent pool where appointment is generally in seniority order.
The key responsibilities of a Train Service Manager are:
- Deliver the planned daily timetable across your designated service group.
- Respond immediately to real time disruptive events on GTR trains, stations and Network Rail infrastructure in association with our partners.
- Work closely with our engineering department to ensure the fleet of trains is maintained.
- Work closely with our operations department to ensure best use is made of available traincrew.
- Work closely with all stakeholders to ensure our customers receive the best possible experience.
- Work under the guidance and instruction from the Duty Network Operations Manager on duty as required.
Reporting on shift to the Duty Network Operations Manager, the key challenges of the role include:
- Reviewing the daily train service plan, taking ownership of key service groups and implementing any required changes due to infrastructure, fleet and crew availability in line with standards, procedures and processes.
- Liaising with Network Rail to develop and implement on the day, very short-term train paths as necessary for train services, in order to balance the fleet and crew to deliver the required daily timetable.
- Working closely with Network Rail and other Train operating Company stakeholders to understand infrastructure restrictions and the consequential impact on train services.
- Developing and implementing alterations to the train service to maximise the use of the available network and ensuring the impact is kept to minimum and alternative routes are offered.
- Lead and manage operational incidents within your geographical area, acting as the representative for GTR as appropriate, ensuring that services are restored to normal as quickly as possible.
- Continually improve the customer journey experience through collating and analysing data, identifying enhancements to process, service delivery, recovery and operational management.
- Communicating to stakeholders and liaising closely with the Customer Experience team to ensure that customers' needs and requirements are met during disruptive events.
- Represent GTR's interests at meetings or conference calls held to recover from incidents, delays or finalise arrangements for planned events.
About You
You will need to possess, to have or be able to demonstrate:
- The ability and willingness to learn and develop yourself with new skills, in a real time, very busy operational environment, working with colleagues and stakeholders to deliver our operational plans.
- Proven experience of working within a team to deliver joint goals and objectives.
- To be or become a strong leader, able to influence and persuade key stakeholders to deliver the best service and performance levels.
- Be innovative and an intelligent thinker with the ability to look ahead and proactively plan to avoid problems and challenges before they occur.
- Able to adhere to operational plans and processes and understand the impact of the implementation on service quality levels.
- Energy for continuous improvement - always striving to better processes and standards to deliver industry leading experiences to our customers.
- Excellent analytical and computer skills - using the Microsoft suite of software and well as the ability to quickly learn the bespoke rail industry systems, as required, to monitor, record and improve GTR performance.
Benefits
As a TSM your benefits will include free unlimited travel on the GTR network, discounted travel on other train operators, an attractive pension scheme, generous annual leave and competitive salary of £44,927 rising to £47,927 (subject to pay award) upon completion of training, usually around 12 weeks in duration, and great satisfaction knowing you have played a part in helping our customers have a great journey with us.
Roster/Shift Patterns
Please note this is a shift-based role, where you will be working earlies, lates and nights Sunday-Saturday including
Senior Customer Service Control Manager - Rail Operations Centre (ROC Three Bridges)
Posted today
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This is a pivotal leadership role, where you will inspire and direct a team of Customer Service Control Managers to ensure our customers, colleagues, and industry partners always receive the right information at the right time especially during periods of disruption.
You'll play a central part in shaping how GTR communicates in real time, acting as the voice of the customer within Control, and driving continuous improvement in our customer experience and communication standards.
What you'll be doing
- Leading, motivating and developing your team to deliver outstanding real-time information and customer experience standards.
- Providing an onsite presence in the Control at critical times to support command and control and major incident management.
- Delivering the Control Information Strategy, creating a consistent approach to customer and staff communications across the business.
- Acting as the key link between Control, wider business teams (including Operations and Network Delivery), as well as industry partners and external stakeholders.
- Embedding customer-focused decision making in all operational processes.
- Driving improvements in the Passenger Information During Disruption (PIDD) process and incident reviews.
- Managing all aspects of people leadership for your team, from performance and welfare to training and development.
What we're looking for
- Proven leadership experience in a fast-paced, customer-focused environment (rail, transport, or other complex industries desirable).
- Strong communication and influencing skills, with the ability to engage stakeholders at all levels.
- A passion for putting the customer at the heart of decision-making.
- The resilience and calm approach needed to manage major incidents and disruption effectively.
- Experience of leading teams through change and driving performance improvements.
Why join us?
At GTR, you'll have the opportunity to make a real impact on the daily journeys of thousands of customers. You'll be part of a collaborative leadership team, with the scope to shape how customer information is delivered across the railway and set new standards for the industry.
Customer Service Team Leader (secondment/FTC) - Rail Operations Centre (ROC Three Bridges)
Posted today
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Job Description
Are you able to guide the delivery of passenger information during disruption across the network from the GTR Control at Three Bridges. Acting as the voice of the customer, the role will deliver passenger information during disruption by clearly communicating what the customer needs to do to complete their journey, organising alternative transport and coordination rail replacement buses. The role will influence and monitor the team of Customer Ambassadors to provide exemplary customer service and information delivery to both customers and station teams.
If you have the following experience, we would love to hear from you:-
- Demonstrates a proven track record of achievement while being results driven and a team player.
- Ability to use and understand multiple systems.
- Fasted-paced environment where decisions are critical to the customer.
- Proven capability of building strong relationships within and outside the organisation.
- Experience in working as part of a team.
We are looking for some with the following skill set:-
- Strong problem resolution skills.
- Developing and sustaining strong relationships with Operations colleagues, Network Rail and other Train Operating Companies.
- Identification of customer issues and successful resolution.
- Computer literature with reasonable typing speed.
- Focused, motivated & results orientated.
- Strong attention to detail.
- Good standard of written and spoken English.
- Demonstration of tenacity and positive attitude with an energetic and 'can do' approach.
- Personable, friendly, and possess a willingness to be a strong customer advocate.
In return we can offer you:-
Free Travel - spouse, partners, dependants (on Southern, Gatwick Express, TL, GN , South Eastern)
75% discount on other TOC
PTAC card (reduction underground pass)
Full Final Salary pension
Enrol into pension scheme
25 day Annual Leave
Operations Director (Civils / Rail)
Posted today
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Operations Director (Civils / Rail)
72,000 - 80,000 + Company Car + Training Courses + Bonus Scheme + Company Benefits
Kilmarnock
Are you an Operations Manager / Director with experience working in the Civil / Rail sectors looking for an exciting new opportunity to work for a rapidly growing that will continually invest in you and your career?
On offer is an exciting opportunity where you'll become a fundamental asset to the business. You will be responsible for ensuring the safe, profitable and efficient delivery of civil and rail engineering projects across Scotland, you'll also lead project teams, manage resources and uphold compliance with all safety, quality and regulatory standards.
This company has been established 3 years but have already worked on a wide range of exciting projects by providing an exceptional service for their clients ensuring a smooth process every time. They provide expert engineering solutions across the rail, civil and infrastructure sectors and have worked on a range of high-profile projects such as The Great Western Electrification Program and Cross Rail.
This role would suit an Operations Manager / Director looking for an autonomous role where you'll get to manage operation on exciting and prestigious projects for a company that'll continually invest in you and your career.
The Role:
- Oversee daily operations across all live projects to ensure timely and on-budget delivery
- Ensure project teams are supported with the right resources and expertise
- Provide direct line management to project managers, site managers and supervisors
- Build strong relationships with key clients, partners and subcontractors
- Attend project meetings and support commercial teams in client discussions and tender presentations.
The Person:
- Degree / HND in Civil Engineering, Construction or related discipline
- Proven track record in a Senior Operations or delivery role within civil engineering or rail infrastructure
Reference Number: BBBH21183
Keywords: Construction, Project, Rail, Civil, Engineering, Infrastructure, Scotland, Kilmarnock, Track, Operations, Director
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Operations Director (Civils / Rail)
Posted today
Job Viewed
Job Description
Operations Director (Civils / Rail)
72,000 - 80,000 + Company Car + Training Courses + Bonus Scheme + Company Benefits
Kilmarnock
Are you an Operations Manager / Director with experience working in the Civil / Rail sectors looking for an exciting new opportunity to work for a rapidly growing that will continually invest in you and your career?
On offer is an exciting opportunity where you'll become a fundamental asset to the business. You will be responsible for ensuring the safe, profitable and efficient delivery of civil and rail engineering projects across Scotland, you'll also lead project teams, manage resources and uphold compliance with all safety, quality and regulatory standards.
This company has been established 3 years but have already worked on a wide range of exciting projects by providing an exceptional service for their clients ensuring a smooth process every time. They provide expert engineering solutions across the rail, civil and infrastructure sectors and have worked on a range of high-profile projects such as The Great Western Electrification Program and Cross Rail.
This role would suit an Operations Manager / Director looking for an autonomous role where you'll get to manage operation on exciting and prestigious projects for a company that'll continually invest in you and your career.
The Role:
- Oversee daily operations across all live projects to ensure timely and on-budget delivery
- Ensure project teams are supported with the right resources and expertise
- Provide direct line management to project managers, site managers and supervisors
- Build strong relationships with key clients, partners and subcontractors
- Attend project meetings and support commercial teams in client discussions and tender presentations.
The Person:
- Degree / HND in Civil Engineering, Construction or related discipline
- Proven track record in a Senior Operations or delivery role within civil engineering or rail infrastructure
Reference Number: BBBH21183
Keywords: Construction, Project, Rail, Civil, Engineering, Infrastructure, Scotland, Kilmarnock, Track, Operations, Director
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Operations Director (Civils / Rail)
Posted 6 days ago
Job Viewed
Job Description
Operations Director (Civils / Rail)
£72,000 - £80,000 + Company Car + Training Courses + Bonus Scheme + Company Benefits
Kilmarnock
Are you an Operations Manager / Director with experience working in the Civil / Rail sectors looking for an exciting new opportunity to work for a rapidly growing that will continually invest in you and your career?
On offer is an exciting opportunity where you'll become.
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