38 Training Development jobs in the United Kingdom

We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre team.

This role is key to empowering our frontline staff and team leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences.

The successful candidate will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre.

Your work will directly contribute to improved performance, customer satisfaction, and team morale.

Key Responsibilities:

• Design, develop, and deliver training programmes for frontline agents and team leaders, both in-person and virtually.
li>Conduct training needs analysis to identify skill gaps and learning opportunities.
• Create learning materials, guides, and e-learning content tailored to customer service operations.
• Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business.
• Support leadership development through coaching, workshops, and targeted learning interventions.
• Monitor training effectiveness and gather feedback to continuously improve learning experiences.
• Collaborate with operational leaders to align training with business goals and customer expectations.
• Champion a culture of continuous learning and professional growth.
• Help develop a yearly core skills programme for all levels in the CRC

Required Skills & Experience:

• Proven experience in training, learning & development, ideally within a customer service or contact centre environment.
• Strong facilitation and presentation skills, with the ability to engage diverse audiences.
• Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning).
• Excellent communication and interpersonal skills.
• Ability to assess training impact and adapt programmes based on feedback and performance data.
• Strong organisational and time management skills; self-motivated and proactive.

Preferred Qualifications:

• Certification in training, coaching, or instructional design (e.g., CIPD, Train the Trainer).
• Experience with learning management systems (LMS) and digital learning tools.
• Familiarity with customer experience principles and service excellence frameworks.

If you are interested and have the skills and experience required Apply Now!

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. – Select Engineering Limited.

Training & Development Manager

Job Title : Training & Development Manager

Location : London (with travel to other sites as required)

Salary: 50-55k

Employment Type: Full-time, Permanent

Hours: 8-5 (office based role)

Are you passionate about shaping the future of talent in the engineering and construction sectors? Do you thrive in dynamic environments where your expertise can make a tangible impact? If so, we have the perfect opportunity for you!

We are seeking a Training & Development Manager to join our client, a forward-thinking organisation committed to fostering growth and excellence. In this pivotal role, you will lead the charge in designing and delivering an innovative learning and development strategy that aligns with business growth and compliance requirements.

What You'll Do :

• Develop and implement comprehensive training frameworks tailored to the unique needs of our teams.
• Manage the full training cycle, including needs analysis, design, delivery, and evaluation of programmes.
• Support operational and professional development pathways for key industry standards (ICE, RICS, CIOB).
• Forge strong relationships with external training providers and accrediting bodies to enhance our offerings.
• Collaborate closely with management to ensure learning initiatives align with broader organisational strategies.
• Bring a hands-on, proactive approach to training, ready to roll up your sleeves and dive into projects.
• Adapt quickly to a fast-paced environment, effectively managing competing priorities while maintaining an eye for detail.

About you:

• Previous Training/Learning & Development Managerial experience
• Prior experience in the engineering or construction industries, with a clear focus on operational training
• You possess exceptional communication skills
• Excellent relationship building skills
• You are detail-oriented, organised, and thrive on developing others.

Why Join Us?

• Be part of a vibrant organisation that values professional development and continuous improvement.
• Work in a collaborative environment where your ideas and initiatives are welcomed and encouraged.
• Enjoy a role that offers both challenges and rewards, allowing you to contribute significantly to the growth of our teams.

If you're ready to take the next step in your career and make a difference in the lives of our talented workforce, we want to hear from you!

Join us on this exciting journey to empower our teams and foster a culture of continuous learning.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre team.

This role is key to empowering our frontline staff and team leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences.

The successful candidate will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre.

Your work will directly contribute to improved performance, customer satisfaction, and team morale.

Key Responsibilities:

• Design, develop, and deliver training programmes for frontline agents and team leaders, both in-person and virtually.
li>Conduct training needs analysis to identify skill gaps and learning opportunities.
• Create learning materials, guides, and e-learning content tailored to customer service operations.
• Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business.
• Support leadership development through coaching, workshops, and targeted learning interventions.
• Monitor training effectiveness and gather feedback to continuously improve learning experiences.
• Collaborate with operational leaders to align training with business goals and customer expectations.
• Champion a culture of continuous learning and professional growth.
• Help develop a yearly core skills programme for all levels in the CRC

Required Skills & Experience:

• Proven experience in training, learning & development, ideally within a customer service or contact centre environment.
• Strong facilitation and presentation skills, with the ability to engage diverse audiences.
• Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning).
• Excellent communication and interpersonal skills.
• Ability to assess training impact and adapt programmes based on feedback and performance data.
• Strong organisational and time management skills; self-motivated and proactive.

Preferred Qualifications:

• Certification in training, coaching, or instructional design (e.g., CIPD, Train the Trainer).
• Experience with learning management systems (LMS) and digital learning tools.
• Familiarity with customer experience principles and service excellence frameworks.

If you are interested and have the skills and experience required Apply Now!

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. – Select Engineering Limited.

We are excited to welcome a passionate and experienced Training Manager to our Talent Management team. In this role, you'll collaborate closely with the Head of Talent Management and provide essential support within our HR function.

Your contributions will be vital in helping our HR team design and deliver tailored training modules that align with our business goals. Additionally, you'll play a crucial part in improving the quality, consistency, and effectiveness of our external campaigns by upskilling our Brand Ambassadors (BAs) with the necessary knowledge and confidence to proudly represent our brands in the field. This is an important opportunity to foster a culture of excellence through training.

About N2O

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.

Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

Key Responsibilities

Internal Employee Training:

• Work closely with HR to assess internal training needs across departments.
• Design, recommend, and implement scalable and effective technical / role / interpersonal specific learning solutions aligned to business objectives such as sales and CRM.
• Develop and monitor training calendars, ensuring timely and efficient rollout of learning initiatives.
• Evaluate training effectiveness through feedback, performance metrics, and KPIs to continuously improve delivery and content.
• Stay informed on learning and development trends and bring innovative ideas into the business.
• Promote a learning culture across the organisation that encourages continuous improvement.

External Campaign Briefing (Brand Ambassador Excellence):

• Collaborate closely with Campaign Management teams to deliver engaging and quality-focused briefings for Brand Ambassadors.
• Create and deliver campaign briefings that ensure BAs fully understand brand messaging, product features, campaign goals, and expected quality standards.
• Develop structured onboarding and refresher sessions for BAs to drive consistent, high-impact field execution.
• Create or coordinate the development of high-quality briefing materials, including briefs, toolkits, and digital content.
• Ensure briefings are delivered in a way that reflects brand standards and improves field performance.
• Monitor and evaluate the quality of campaign delivery through field observations, feedback loops, and performance KPIs. Identify any gaps or inconsistencies that impact field quality and take corrective actions quickly.
• Lead efforts to raise the bar on quality standards, from materials and delivery to impact and outcomes.
• Partner with QA or field managers to ensure training directly contributes to a measurable uplift in field performance and customer experience.

Requirements

• Proven experience in training, learning & development, or quality-focused talent roles.
• Strong background in creating and delivering training that directly impacts quality and performance metrics.
• Confident communicator and facilitator with experience training both internal teams and external partners.
• Excellent planning and organisational skills, with strong attention to detail.
• Comfortable using data to assess training impact and identify improvement opportunities.
• Ability to create engaging training materials and adapt style for different audiences (in-person and virtual).
• Experience in fast-paced environments, ideally in marketing, retail, or brand activations.

Benefits

• Salary £35k - £45k gross per annum (DOE)
• Hybrid working opportunities - 3 days in the office and 2 days working from home.
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Flex buy/ sell holiday scheme
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental  healthcare after 2 years of service.
• Salary Sacrifice pension/ cycle to work and car lease schemes
• Season Ticket Loans.
• Retail Discount Scheme
• Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.

• Developing innovative training content, including presentations, e-learning modules, and interactive workshops, for early years professionals.
• Delivering engaging online training sessions and webinars.
• Providing support and guidance to participants throughout their learning journey.
• Researching and staying current with the latest research and trends in early childhood education.
• Collaborating with subject matter experts to ensure the accuracy and relevance of training materials.
• Assessing participant learning and providing feedback.
• Contributing to the continuous improvement of training programs and resources.
• Maintaining accurate records of training activities and participant progress.
• Assisting in the evaluation of training effectiveness.

• Design, develop, and deliver innovative training programs and workshops for the early years sector, primarily online.
• Create engaging and high-quality learning resources, guides, and toolkits.
• Provide expert consultancy and support to early years settings on pedagogy, curriculum, and quality improvement.
• Facilitate interactive online sessions, fostering a collaborative and supportive learning environment.
• Conduct needs assessments and evaluate the effectiveness of training interventions.
• Stay current with national policies, research, and best practices in early childhood education.
• Contribute to the development of new training products and service offerings.
• Advise on safeguarding, child protection, and inclusive practices.
• Build and maintain strong relationships with clients and stakeholders in the early years sector.
• Represent the organisation at relevant online events and conferences.

• A relevant degree in Early Childhood Education, Education Studies, or a related field. A Master's degree is highly desirable.
• A minimum of 7 years of substantial experience working directly in the early years sector (e.g., as a practitioner, manager, or inspector).
• In-depth knowledge of early years curriculum frameworks, pedagogy, and child development theories.
• Proven experience in designing and delivering training programs, preferably in an online or blended format.
• Excellent facilitation, communication, and presentation skills, with the ability to engage diverse audiences remotely.
• Strong understanding of safeguarding policies and procedures.
• Experience in curriculum development and quality assurance processes.
• Ability to work independently, manage workload effectively, and meet deadlines in a remote setting.

Our OEM Client based in Whitley, Coventry, is searching for Training, Learning & Development Specialist to join their team, Inside IR35. This is a contract position until 1st September 2026.

Umbrella Pay Rate: £27.03 per hour.

We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre Team. This role is key to empowering our Frontline Staff and Team Leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences.

You will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre. Your work will directly contribute to improved performance, customer satisfaction, and team morale.

Key Responsibilities:

• Design, develop, and deliver training programmes for frontline agents and Team Leaders, both in-person and virtually.
• Conduct training needs analysis to identify skill gaps and learning opportunities.
• Create learning materials, guides, and e-learning content tailored to customer service operations.
• Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business.
• Support leadership development through coaching, workshops, and targeted learning interventions.
• Monitor training effectiveness and gather feedback to continuously improve learning experiences.
• Collaborate with Operational Leaders to align training with business goals and customer expectations.
• Champion a culture of continuous learning and professional growth.
• Help develop a yearly core skills programme for all levels in the CRC.

Skills  & Experience Required:

• Proven experience in training, learning & development, ideally within a customer service or contact centre environment.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning).
• Excellent communication and interpersonal skills.
• Ability to assess training impact and adapt programmes based on feedback and performance data.
• Strong organisational and time management skills; self-motivated and proactive.

 Preferred Qualifications:

• Certification in Training, Coaching, or Instructional Design (e.g., CIPD, Train the Trainer).
• Experience with Learning Management Systems (LMS) and Digital Learning Tools.
• Familiarity with customer experience principles and service excellence frameworks.