46 Transport Services jobs in the United Kingdom

Overview

Services Delivery Manager - WAMS

role at

GE Vernova .nGE Vernova Digital is the world leader for Grid Software solutions enabling companies world-wide to optimize their control of the Grid and the transformation towards sustainable energy sources. Our teams contribute to major infrastructure projects delivering Transmission, Distribution and Market systems part of the national and regional coordination of electricity on all continents.nResponsibilities

Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project Manager on progress, implementing the delivery with Agile methodology when applicable.nShare responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management.nContribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship.nAccountable for the end-to-end project delivery to meet the schedule, cost and quality commitments.nTrigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness).nUtilize GE Product knowledge and expertise to drive excellence in execution through continuous improvement, change management and Agile / DevOps delivery methodologies.nValidate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.nAssist tendering with the validation of the delivery model and estimations in coordination with Regional Commercial team.nWork with Project Manager to report or resolve any process non-conformances in a timely manner.nEnsure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer.nComply and contribute to elaboration of relevant Quality Procedures, work instructions and Processes in Quality Management System.nDemonstrate EHS (Environment Health & Safety) leadership and ensure Zero Deviation Plan is implemented in their area of liability.nDemonstrates and encourages positive, customer focus with a ‘can do’ attitude.nPerformance measurement indicators: On Time Delivery, Cost to Complete, Committed budget (effort) deviation, Software Delivery Processes Compliance, Customer Satisfaction.

Qualifications

Bachelor's degree

from an accredited university or equivalent experience. Ideal subjects include Computer Science, Information Technology, Physics, Software Engineering, Electrical Engineering or related Engineering discipline.nEssential Criteria

Proven years of experience in Services directing the delivery of complex software solutionsnProven experience in a senior technical role within a system integrator or Software Consultancy practicenProven experience in defining and managing delivery teamsnProven experience in defining and assigning work packagesnDevOps and Agile methodologynIndustry knowledge in the field of operation and multi-sites project organizationsnProcess and methodology orientednHighly collaborative and able to work across the organization to accomplish common goalsnAbility to focus on the critical business outcomes and drive teams to achieving these goalsnStrong presentation and communication skillsnOperate with and influence senior client stakeholdersnAbility and willingness to travel (to customer sites, both internal and outside of UK)

Desired Characteristics

Demonstrated ability to manage multiple projects simultaneouslynExperience working with global teams / partnersnStrong organizational, analytical, and problem-solving abilitiesnAbility to remotely drive people towards a common goalnSoftware configuration managementnGood knowledge of IT and cybersecurity environments including Linux and Windows operating systems, Kubernetes, Relational Databases, HW infrastructure, High Availability multi-tier architectures, and Network EquipmentnExperience delivering solutions on premise and cloudnStrong background in integration aspects related to computer systemsnFamiliar with Atlassian suite, JIRA collaboration tools, ConfluencenSoftware development experience and version control (GitHub)nContinuous integration (Jenkins)nScripting: bash, python, gonWeb services (SOAP, REST)nSCADA protocolsnExperience of Wide-Area Monitoring Systems (WAMS)

Additional Information

Relocation Assistance Provided: No

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information TechnologynIndustries: Electric Power Generation

Relocation assistance provided by job postings is a policy; verify current details with the recruiter.

#J-18808-Ljbffrn

Medical Director – Medical Services & Delivery

Location: Hybrid (Tunbridge Wells office 2–3 days/week)

Salary: Competitive + Bonus + Benefits

Partnered with AXA Health | Exclusively managed by Opus People Solutions

Opus People Solutions is proud to be the exclusive recruitment partner for AXA Health in the search for a visionary Medical Director – Medical Services & Delivery . This is a high-impact, senior leadership opportunity for an experienced clinician with a strong background in healthcare insurance operations.

About the Role

This newly created position sits within AXA Health’s Commercial team and is responsible for leading internal medical operations. You’ll oversee the Medical Policy and Medical Underwriting teams, driving performance across medical, healthcare, and operational domains.

You’ll be instrumental in shaping AXA Health’s strategic direction, building a team that sets the benchmark for excellence in the UK. This hybrid role requires attendance at AXA’s Tunbridge Wells office, client sites, or industry events at least two days per week (moving to three days/week by late 2025).

Key Responsibilities

• Medical Policy Development: Design and optimise policies for healthcare funding, ensuring regulatory alignment.
• Operational Efficiency: Monitor and improve policy effectiveness and customer experience.
• Claims Support: Provide expert guidance to claims teams across modalities and technologies.
• Annual & Bi-Annual Reviews: Lead reviews of policy terms and guidance to manage indemnity risk and ensure clarity.
• Clinical Risk Management: Chair the Clinical Risk Committee and oversee AXA Health’s Clinical Risk Register.
• Stakeholder Engagement: Act as the primary contact for healthcare providers regarding treatment eligibility.
• Medical Underwriting Leadership: Ensure underwriting practices are efficient, compliant, and risk-aligned.
• Training & Development: Promote continuous improvement through staff training and workshops.

Candidate Profile

• Medical qualification with substantial clinical experience.
• Postgraduate qualification or 3+ years in a similar leadership role.
• 10+ years of relevant experience, including clinical governance and risk management.
• Proven success in leading strategic initiatives in complex environments.
• Strong analytical skills and proficiency in healthcare data tools.
• Deep understanding of healthcare regulatory and compliance frameworks.
• People and resource management expertise.

Eligibility: Candidates must be authorised to work in the UK. This role is classified under the Insurance Distribution Directive (IDD) and subject to periodic background screening.

What AXA Offers

• Competitive salary (dependent on experience)
• Annual company & performance-based bonus
• £6,700 cash car allowance
• Up to 12% employer pension contributions
• Life Assurance (up to 10x salary)
• Private health cover
• 28 days annual leave + Bank Holidays
• Option to buy/sell up to 5 days leave
• Wellbeing services & AXA employee discounts

How to Apply

To apply, please submit your CV via the Opus People Solutions website. For accessibility support, or a confidential chat contact

Medical Director – Medical Services & Delivery Location: Hybrid (Tunbridge Wells office 2–3 days/week) Salary: Competitive Bonus Benefits Partnered with AXA Health | Exclusively managed by Opus People Solutions Opus People Solutions is proud to be the exclusive recruitment partner for AXA Health in the search for a visionary Medical Director – Medical Services & Delivery . This is a high-impact, senior leadership opportunity for an experienced clinician with a strong background in healthcare insurance operations. About the Role This newly created position sits within AXA Health’s Commercial team and is responsible for leading internal medical operations. You’ll oversee the Medical Policy and Medical Underwriting teams, driving performance across medical, healthcare, and operational domains. You’ll be instrumental in shaping AXA Health’s strategic direction, building a team that sets the benchmark for excellence in the UK. This hybrid role requires attendance at AXA’s Tunbridge Wells office, client sites, or industry events at least two days per week (moving to three days/week by late 2025). Key Responsibilities Medical Policy Development: Design and optimise policies for healthcare funding, ensuring regulatory alignment. Operational Efficiency: Monitor and improve policy effectiveness and customer experience. Claims Support: Provide expert guidance to claims teams across modalities and technologies. Annual & Bi-Annual Reviews: Lead reviews of policy terms and guidance to manage indemnity risk and ensure clarity. Clinical Risk Management: Chair the Clinical Risk Committee and oversee AXA Health’s Clinical Risk Register. Stakeholder Engagement: Act as the primary contact for healthcare providers regarding treatment eligibility. Medical Underwriting Leadership: Ensure underwriting practices are efficient, compliant, and risk-aligned. Training & Development: Promote continuous improvement through staff training and workshops. Candidate Profile Medical qualification with substantial clinical experience. Postgraduate qualification or 3 years in a similar leadership role. 10 years of relevant experience, including clinical governance and risk management. Proven success in leading strategic initiatives in complex environments. Strong analytical skills and proficiency in healthcare data tools. Deep understanding of healthcare regulatory and compliance frameworks. People and resource management expertise. Eligibility: Candidates must be authorised to work in the UK. This role is classified under the Insurance Distribution Directive (IDD) and subject to periodic background screening. What AXA Offers Competitive salary (dependent on experience) Annual company & performance-based bonus £6,700 cash car allowance Up to 12% employer pension contributions Life Assurance (up to 10x salary) Private health cover 28 days annual leave Bank Holidays Option to buy/sell up to 5 days leave Wellbeing services & AXA employee discounts How to Apply To apply, please submit your CV via the Opus People Solutions website. For accessibility support, or a confidential chat contact

A rapidly expanding courier and delivery service company in Brighton, East Sussex, UK is looking for an experienced and reliable Senior Delivery Driver. This role involves a hybrid working arrangement, with key responsibilities including direct delivery operations alongside potential administrative or coordination tasks within the local depot when required. You will be responsible for the safe, timely, and efficient delivery of goods to customers, ensuring a high level of customer satisfaction. The ideal candidate will have an excellent driving record, a strong work ethic, and a professional demeanor. This position requires flexibility and a willingness to contribute to the smooth running of our operations.

Key Responsibilities:

• Plan and execute daily delivery routes efficiently within the designated service area.
• Load and unload packages safely and accurately.
• Ensure all deliveries are completed within scheduled timeframes.
• Provide excellent customer service during delivery interactions.
• Maintain the cleanliness and operational readiness of your assigned vehicle.
• Adhere to all traffic laws, safety regulations, and company policies.
• Assist with depot-based tasks as required, such as sorting packages, basic inventory checks, or supporting other drivers.
• Report any delivery issues, vehicle problems, or customer concerns promptly.
• Contribute to team efforts by supporting colleagues and fostering a positive working environment.

Qualifications:

• A valid UK driving license (Category B) with a clean driving record.
• Proven experience as a delivery driver, preferably with some experience in a senior or supervisory capacity.
• Excellent knowledge of the Brighton and surrounding areas.
• Strong time management and organizational skills.
• Ability to lift and carry packages of varying weights.
• Professional and courteous attitude towards customers and colleagues.
• Ability to work independently and as part of a team.
• Reliable and punctual with a strong work ethic.
• Flexibility to adapt to changing schedules and operational needs.

This role is perfect for a dedicated driver who wants to be part of a growing local business in Brighton, East Sussex, UK , with opportunities to take on additional responsibilities.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica.

As a Project Manager, you’ll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget, and to a high standard of quality. You’ll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience.

This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica’s project management team. You’ll also support and mentor junior colleagues, role modelling best practice and raising standards across the team.

What you will do to be successful in this role

Key responsibilities

• Deliver software and/or infrastructure projects on time, within budget, and to Civica’s Project Management methodology.
• Plan and control projects, including risk analysis, change control, contingency planning, and financial oversight.
• Direct and motivate project teams, co-ordinate resources, and lead key workshops (scoping, kick-off, and review meetings).
• Produce and maintain project plans in Microsoft Project, along with weekly status reports.
• Act as the first point of contact for project queries, ensuring strong communication with customers and internal teams.
• Support customers in preparing for testing and training.
• Drive continuous improvement and champion governance policies (PPM) within Civica.

Requirements

• Experience as a Project Manager delivering software solutions.
• Local Government sector knowledge/experience is highly desirable.
• Strong communication skills, with the ability to present confidently and lead customer workshops.
• PRINCE2 Practitioner qualification.
• Strong commercial awareness and ability to manage expectations in an IT project environment.
• Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, and Microsoft Project.
• Full UK driving licence and ability to travel as required.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

 Time Off & Work-Life Balance 

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
Days of Difference – Up to 3 extra days off for volunteering. 

Financial Well-being & Security 

Pension Contributions – 5% employer match to support your future. 
Income Protection – Up to 75% salary cover for long-term illness. 
Life Assurance – 4x salary tax-free lump sum. 
Critical Illness Cover – £25,000 lump sum (extendable to dependents). 

Health & Perks 

Private Medical Insurance – Fast access to private healthcare. 
Health Cash Plan – Claim back physio, therapies & more. 
Dental Insurance – Cover for routine & emergency care. 
Affinity Groups – Join employee-led communities. 
Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you. 

Description

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career talent. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.



As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.



Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.



The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.



In this role, you will be a part of leading and building our complex and ambitious u201cAssociate to Consultantu201d (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants.



Key job responsibilities

As an experienced Professional Services Delivery Manager, you will be responsible for:

Building and managing a high-performing team of Delivery Consultants

Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features

Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers

Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements

Driving business development initiatives and exceed customer satisfaction targets

Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery.

Drive technical and soft skill training to focus and accelerate consultant development

Partner with Business Unit stakeholder to identify engagement staffing opportunities for your team and drive high team utilization.



About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS?

Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture

Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.



Mentorship & Career Growth

Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud.

Basic Qualifications

8+ years in IT and/or Management Consulting, with at least 3 years in a people leadership role.

Experience managing IT transformation projects

Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience

Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals;

Ability to travel to AWS and customer locations across the US or globally, as needed

Preferred Qualifications

Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

Strong project management and resource management capabilities

Financial acumen with P&L management experience and ability to navigate complex stakeholder relationships and drive change

Sales and negotiation skills for opportunity capture and proposal development

Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career talent. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.



As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.



Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.



The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.



In this role, you will be a part of leading and building our complex and ambitious u201cAssociate to Consultantu201d (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants.



Key job responsibilities

As an experienced Professional Services Delivery Manager, you will be responsible for:

Building and managing a high-performing team of Delivery Consultants

Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features

Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers

Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements

Driving business development initiatives and exceed customer satisfaction targets

Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery.

Drive technical and soft skill training to focus and accelerate consultant development

Partner with Business Unit stakeholder to identify engagement staffing opportunities for your team and drive high team utilization.



About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS?

Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture

Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.



Mentorship & Career Growth

Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud.

Basic Qualifications

8+ years in IT and/or Management Consulting, with at least 3 years in a people leadership role.

Experience managing IT transformation projects

Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience

Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals;

Ability to travel to AWS and customer locations across the US or globally, as needed

Preferred Qualifications

Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

Strong project management and resource management capabilities

Financial acumen with P&L management experience and ability to navigate complex stakeholder relationships and drive change

Sales and negotiation skills for opportunity capture and proposal development

Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career talent. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
In this role, you will be a part of leading and building our complex and ambitious "Associate to Consultant" (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
-Building and managing a high-performing team of Delivery Consultants
-Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
-Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
-Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
-Driving business development initiatives and exceed customer satisfaction targets
-Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery.
-Drive technical and soft skill training to focus and accelerate consultant development
-Partner with Business Unit stakeholder to identify engagement staffing opportunities for your team and drive high team utilization.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 8+ years in IT and/or Management Consulting, with at least 3 years in a people leadership role.
- Experience managing IT transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals;
- Ability to travel to AWS and customer locations across the US or globally, as needed
Preferred Qualifications
- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience and ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

People Services Manager - Service Delivery

Location: Bradford - Hybrid 2 days a week in the office
Contract Type: Permanent
Working Pattern: Full Time
Salary: 60,000

Are you a passionate HR leader ready to drive exceptional service delivery in a dynamic environment? Our client is seeking a People Services Manager - Service Delivery to lead a high-performing team and ensure a positive, efficient, and professional HR experience across the organisation. If you thrive on fostering a culture of customer excellence and continuous improvement, we want to hear from you!

About the Role:

As the People Services Manager, you will:

• Lead and inspire a talented team of HR specialists, ensuring they are equipped to meet changing organisational needs.
• Drive a culture of customer service and innovation, promoting compliance and continuous improvement.
• Oversee end-to-end People administration and Employee Relations services throughout the colleague lifecycle.
• Establish and manage service level agreements (SLAs) that define performance indicators and customer satisfaction targets.
• Collaborate with People & Culture colleagues to enhance service quality and reduce processing times.

Key Responsibilities:

Service Delivery Excellence:

- Create a collaborative and positive work environment

- Ensure timely resolution of escalated and complex HR queries

- Lead a proactive employee relations function, enabling early resolution and positive outcomes

Continuous Improvement:

- Regularly assess and improve People processes to eliminate inefficiencies.

- Develop clear standard operating procedures and maintain process documentation.

Stakeholder Engagement:

- Build trusted relationships with line managers and senior leaders, offering expert guidance and support

- Manage relationships with external providers, ensuring aligned service delivery

Essential Skills, Experience & Qualifications:

To succeed in this role, you should possess:

• Strong leadership and team management skills with the ability to inspire high performance
• Excellent customer service ethos and a focus on delivering exceptional experiences
• Effective communication and interpersonal skills, able to influence and build trust at all levels
• Comprehensive knowledge of HR processes, policies, and best practises
• Strong analytical and problem-solving abilities, coupled with high emotional intelligence
• A proactive approach to identifying service needs and performance gaps

Experience and Qualifications:

• Proven experience in managing a high-volume HR shared services or transactional team
• Demonstrable success in improving service quality and efficiency
• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience)
• CIPD Level 5 or Level 7 qualification (or equivalent professional accreditation)
• In-depth knowledge of UK employment legislation and HR best practises

Why Join Us?

By joining our client, you will be part of a vibrant organisation committed to fostering a culture of excellence and innovation. You will have the opportunity to make a significant impact on the HR function and shape the employee experience for colleagues across the organisation.

If you are a proactive, enthusiastic HR professional with a passion for service delivery, we would love to hear from you! Apply now and be part of a team that values collaboration, growth, and outstanding service.

How to Apply:

Please submit your CV

Join us in delivering exceptional People Services that make a difference!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.