2,906 Travel Tech jobs in the United Kingdom
Project Manager - Travel Tech
Chester, North West
MBM Executive Travel Recruitment
Posted today
Job Viewed
Job Description
Project Manager – Travel Tech / E-Commerce (Background in business analysis, travel system integration, and air operations required) Our client is looking for a hands-on Project Manager to deliver high-impact, cross-functional initiatives—from supplier API integrations to enhancements in the online booking journey. This isn’t a role for someone who only manages from the sidelines: you’ll roll up your sleeves, dive into data, and actively unblock progress, ensuring projects land on time, on budget, and to spec. You’ll report to the Senior Project Manager and collaborate closely with Technology, Product, Commercial teams, and external partners. Project Management Job Role: Lead the full project lifecycle (initiation → closure) across multiple concurrent initiatives. Plan and deliver new supplier/API integrations (air, hotel, ancillaries). Drive improvements to the booking engine, reservation systems, and automation workflows. Launch new online products, including marketing-tech integrations and flight-to-hotel upsell journeys. Translate high-level requirements into clear technical specs, user stories, and acceptance criteria. Get hands-on with analysis and operational tasks (e.g. updating cache files, reconciling spreadsheets). Maintain project artefacts: plans, budgets, velocity and status dashboards. Track tasks, manage dependencies, mitigate risks, and chase stakeholders when needed. Provide progress reports and KPIs for management and steering committees. Manage third-party vendors—including scope, commercials, SLAs, and handover to support. Support triage and prioritisation of competing application requests. Champion project governance and drive continuous improvement in a fast-paced environment. Project Manager Experience Requirements: Experience Significant project management experience within online travel, OTA, or travel-tech. Strong knowledge of SDLC and hybrid delivery (Agile Scrum/Kanban & Waterfall). Proven ability to combine detailed data analysis with project coordination. Background in business analysis, travel system integration, and air operations. Experienced in stakeholder, vendor, and budget management. Skills & knowledge Able to simplify complex topics for different audiences. Comfortable with a dynamic workload and making data-driven decisions. Hands-on problem solver with persistence and ownership. Adept at working across all business levels, influencing without authority. Familiar with Agile rituals and continuous delivery culture; up to date with emerging travel-tech trends. Desirable Knowledge of GDS/NDC, channel managers, dynamic packaging, and payments. Familiarity with marketing tech stacks (CRM, CDP, tagging & tracking). Certifications such as PMP, PRINCE2, AgilePM, or CSM. If you’re an experienced Project Manager with a passion for travel technology and the drive to make things happen, we’d love to hear from you.
This advertiser has chosen not to accept applicants from your region.
0
Project Manager - Travel Tech
Chester, North West
MBM Executive Travel Recruitment
Posted 2 days ago
Job Viewed
Job Description
Project Manager – Travel Tech / E-Commerce
(Background in business analysis, travel system integration, and air operations required)
Our client is looking for a hands-on Project Manager to deliver high-impact, cross-functional initiatives—from supplier API integrations to enhancements in the online booking journey.
This isn’t a role for someone who only manages from the sidelines: you’ll roll up your sleeves, dive into data, and actively unblock progress, ensuring projects land on time, on budget, and to spec.
You’ll report to the Senior Project Manager and collaborate closely with Technology, Product, Commercial teams, and external partners.
Project Management Job Role:
- Lead the full project lifecycle (initiation → closure) across multiple concurrent initiatives.
- Plan and deliver new supplier/API integrations (air, hotel, ancillaries).
- Drive improvements to the booking engine, reservation systems, and automation workflows.
- Launch new online products, including marketing-tech integrations and flight-to-hotel upsell journeys.
- Translate high-level requirements into clear technical specs, user stories, and acceptance criteria.
- Get hands-on with analysis and operational tasks (e.g. updating cache files, reconciling spreadsheets).
- Maintain project artefacts: plans, budgets, velocity and status dashboards.
- Track tasks, manage dependencies, mitigate risks, and chase stakeholders when needed.
- Provide progress reports and KPIs for management and steering committees.
- Manage third-party vendors—including scope, commercials, SLAs, and handover to support.
- Support triage and prioritisation of competing application requests.
- Champion project governance and drive continuous improvement in a fast-paced environment.
Project Manager Experience Requirements:
Experience
- Significant project management experience within online travel, OTA, or travel-tech.
- Strong knowledge of SDLC and hybrid delivery (Agile Scrum/Kanban & Waterfall).
- Proven ability to combine detailed data analysis with project coordination.
- Background in business analysis, travel system integration, and air operations.
- Experienced in stakeholder, vendor, and budget management.
Skills & knowledge
- Able to simplify complex topics for different audiences.
- Comfortable with a dynamic workload and making data-driven decisions.
- Hands-on problem solver with persistence and ownership.
- Adept at working across all business levels, influencing without authority.
- Familiar with Agile rituals and continuous delivery culture; up to date with emerging travel-tech trends.
Desirable
- Knowledge of GDS/NDC, channel managers, dynamic packaging, and payments.
- Familiarity with marketing tech stacks (CRM, CDP, tagging & tracking).
- Certifications such as PMP, PRINCE2, AgilePM, or CSM.
If you’re an experienced Project Manager with a passion for travel technology and the drive to make things happen, we’d love to hear from you.
This advertiser has chosen not to accept applicants from your region.
1
Remote Head of Guest Experience - Travel Tech
Derby, East Midlands
£70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing innovator in the travel technology sector, is searching for a visionary and results-driven Remote Head of Guest Experience. This fully remote position offers the flexibility to work from any UK location and is instrumental in shaping exceptional travel experiences for their users. The ideal candidate will have a profound understanding of customer service, travel trends, and leveraging technology to enhance guest satisfaction.
Key Responsibilities:
Required Qualifications:
This is an exceptional opportunity to lead guest experience at a dynamic company, offering a competitive salary, extensive benefits, and the freedom of a remote work environment. If you are passionate about delivering outstanding travel experiences and have the leadership skills to inspire a team, apply now.
Key Responsibilities:
- Define and implement the overarching strategy for guest experience across all touchpoints, ensuring consistency and excellence.
- Lead and mentor a global, remote team of customer support, guest relations, and experience specialists.
- Develop and refine customer service protocols, training materials, and quality assurance programs.
- Utilise data analytics and customer feedback to identify trends, measure satisfaction, and drive continuous improvement initiatives.
- Collaborate with product, marketing, and operations teams to ensure the guest experience is integrated into all aspects of the business.
- Champion a customer-centric culture throughout the organisation, advocating for the guest's needs.
- Manage budgets and resources for the guest experience department effectively.
- Oversee the resolution of complex customer issues and escalations, ensuring timely and satisfactory outcomes.
- Develop innovative solutions and programs to enhance loyalty and drive positive word-of-mouth.
- Stay ahead of industry trends in hospitality, travel, and customer experience management.
- Establish and track key performance indicators (KPIs) for the guest experience function.
Required Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field. An MBA is a plus.
- Minimum of 7-10 years of experience in customer experience, guest relations, or customer service management, ideally within the hospitality or travel industry.
- Proven track record of developing and implementing successful customer experience strategies.
- Strong leadership and team management skills, with experience managing remote teams.
- Excellent analytical and problem-solving abilities, with a data-driven approach.
- Exceptional communication, interpersonal, and presentation skills.
- Proficiency with CRM systems, customer support platforms, and analytics tools.
- Deep understanding of the travel and tourism landscape and customer expectations.
- Ability to think strategically and translate vision into actionable plans.
- Demonstrated ability to foster a positive and high-performing team culture.
- A passion for creating memorable experiences and exceeding customer expectations.
This is an exceptional opportunity to lead guest experience at a dynamic company, offering a competitive salary, extensive benefits, and the freedom of a remote work environment. If you are passionate about delivering outstanding travel experiences and have the leadership skills to inspire a team, apply now.
This advertiser has chosen not to accept applicants from your region.
2
Tech Support
£20 - £22 hour
companies_data/amicis_global
Posted 3 days ago
Job Viewed
Job Description
Title: IT Customer Support
Location: Columbus, OH
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone whom you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
Location: Columbus, OH
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone whom you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
This advertiser has chosen not to accept applicants from your region.
3
Tech Support
£20 - £22 hour
companies_data/amicis_global
Posted 3 days ago
Job Viewed
Job Description
Title: IT Customer Support
Location: South Jordan, UT
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone whom you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
Location: South Jordan, UT
Duration: 6-12 Months
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone whom you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
This advertiser has chosen not to accept applicants from your region.
4
Tech Support Representative
£20 - £21 hour
companies_data/amicis_global
Posted 25 days ago
Job Viewed
Job Description
Title: Tech Support Representative
Location: South Jordan, UT
Duration: 12 Months
Pay: $20-$21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
#CB
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment
• Preferred work experience in a technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone who you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
Location: South Jordan, UT
Duration: 12 Months
Pay: $20-$21/hr
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
#CB
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment
• Preferred work experience in a technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment**
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone who you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
This advertiser has chosen not to accept applicants from your region.
5
Tech-Support Engineer - AMR
06000
Black & Grey HR
Posted 507 days ago
Job Viewed
Job Description
This is a remote position.
Black & Grey HR is hiring on behalf of a global manufacturer and supplier of mobile robot and machine vision products, Our client is looking to hire a Tech-Support Engineer for Autonomous Mobile Robots (AMR) with the flexibility of a work-from-home arrangement. As a key player in the organization, you'll be at the forefront of cutting-edge technology, contributing to the success of our mobile robot projects. Key Responsibilities: - Develop and execute comprehensive delivery plans for mobile robot projects. - Lead on-site project delivery, offering expert guidance for AGV on-site implementation and technical support services. - Track, provide feedback, and coordinate solutions for on-site product and technical issues. - Deliver tailored training and support to customers on technical parameters, product performance, and operations. Requirements - Educational background in Engineering or Mechanics - Minimum of 3 years of engineering experience, with a preference for Robotics or Automation industry experience - Strong written and verbal communication skills - Proven problem-solving abilities with a focus on honesty, pragmatism, and responsibility - Enthusiastic team player with a willingness to travel up to 50% of the time within Turkey - Must hold a valid working permit - Fluent in English; Mandarin proficiency is a plus Benefits - Attractive Salary + Benefits
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Team Lead - Tech Support
M1 1AJ Manchester, North West
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Customer Service Team Lead to manage and inspire their Technical Support team. This hybrid role, based in Manchester, Greater Manchester, UK , requires a leader who can drive exceptional customer service, resolve complex technical issues, and ensure the smooth operation of the support desk. You will be responsible for leading a team of customer service representatives, providing guidance, training, and performance management to foster a positive and productive work environment. Your primary focus will be on ensuring that customer inquiries are handled efficiently, accurately, and with a high level of satisfaction.
Key responsibilities include monitoring team performance against key metrics, such as response times, resolution rates, and customer satisfaction scores. You will handle escalated customer issues, providing expert troubleshooting and support to resolve challenging technical problems. Developing and implementing service protocols, training materials, and quality assurance programs will be essential to maintain high standards. You will also collaborate with other departments, such as product development and IT, to identify recurring issues and implement long-term solutions. This role requires strong analytical skills to identify trends in customer inquiries and feedback, enabling proactive improvements to products and services. You will also be responsible for staff scheduling, workload management, and ensuring adequate coverage to meet service level agreements. The ideal candidate possesses excellent leadership qualities, strong communication and interpersonal skills, and a deep understanding of customer service principles and technical support operations. You will be a role model for your team, demonstrating a commitment to customer advocacy and continuous improvement. This is an excellent opportunity for a motivated individual to take on a leadership role in a customer-centric organization, contributing to the overall success of the company.
Requirements: Proven experience in a customer service or technical support role, with at least 2 years in a supervisory or team lead capacity. Strong technical aptitude and ability to troubleshoot software and hardware issues. Excellent communication, interpersonal, and conflict-resolution skills. Demonstrable leadership ability with experience in motivating and managing a team. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems. Ability to analyze performance data and implement improvements. Strong organizational and time-management skills. A passion for providing excellent customer service and resolving technical challenges. This hybrid role involves working from the Manchester office several days per week for team collaboration and direct oversight, with flexibility for remote work. Eligibility to work in the UK is required.
Key responsibilities include monitoring team performance against key metrics, such as response times, resolution rates, and customer satisfaction scores. You will handle escalated customer issues, providing expert troubleshooting and support to resolve challenging technical problems. Developing and implementing service protocols, training materials, and quality assurance programs will be essential to maintain high standards. You will also collaborate with other departments, such as product development and IT, to identify recurring issues and implement long-term solutions. This role requires strong analytical skills to identify trends in customer inquiries and feedback, enabling proactive improvements to products and services. You will also be responsible for staff scheduling, workload management, and ensuring adequate coverage to meet service level agreements. The ideal candidate possesses excellent leadership qualities, strong communication and interpersonal skills, and a deep understanding of customer service principles and technical support operations. You will be a role model for your team, demonstrating a commitment to customer advocacy and continuous improvement. This is an excellent opportunity for a motivated individual to take on a leadership role in a customer-centric organization, contributing to the overall success of the company.
Requirements: Proven experience in a customer service or technical support role, with at least 2 years in a supervisory or team lead capacity. Strong technical aptitude and ability to troubleshoot software and hardware issues. Excellent communication, interpersonal, and conflict-resolution skills. Demonstrable leadership ability with experience in motivating and managing a team. Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems. Ability to analyze performance data and implement improvements. Strong organizational and time-management skills. A passion for providing excellent customer service and resolving technical challenges. This hybrid role involves working from the Manchester office several days per week for team collaboration and direct oversight, with flexibility for remote work. Eligibility to work in the UK is required.
This advertiser has chosen not to accept applicants from your region.
7
BTEC Tech Awards Sept 22 - Travel & Tourism - Examiner
London, London
Pearson
Posted 13 days ago
Job Viewed
Job Description
**BTEC Tech Awards - from 2022 Teaching (Reformed Specification)**
Examiner will mark candidates' responses in accordance with the pre-defined mark scheme, whilst adhering to conditions of recognition and examination procedures. Most subjects will be marked onscreen using ePEN or Learner Work Transfer, which can be done from home. A high level of subject knowledge is necessary in order to apply the mark scheme. Each examiner will receive an agreed allocation of scripts.
We are currently recruiting for BTEC Tech awards Examiners in the following areas:
Animal Care
Art and Design
Child development
Construction
Creative Digital Media
Digital Information Technology
Health and Social Care
Enterprise
Music Practice
Performing Arts
Sport
Travel and Tourism
**Responsibilities**
+ To mark accurately and consistently to ensure overall standards are maintained.
+ To submit samples to your Team Leader at designated times
+ To ensure milestones for marking are adhered to.
+ To ensure all administration is completed as specified.
**Experience/Qualifications needed**
+ You will hold a minimum of one year's full time teaching experience of the relevant subject.
+ You will have a degree or equivalent.
+ You will be a qualified teacher.
**Competencies required**
+ You will have the ability to work well under pressure.
+ You will have the ability to meet deadlines.
+ You will have a high level of subject knowledge in order to apply the mark scheme.
**About Pearson**
We value the power of inclusive culture and embed diversity and inclusion in everything we do. Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the centre of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive. We provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses.
**Application Information**
We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
#LI-KB1
Examiner will mark candidates' responses in accordance with the pre-defined mark scheme, whilst adhering to conditions of recognition and examination procedures. Most subjects will be marked onscreen using ePEN or Learner Work Transfer, which can be done from home. A high level of subject knowledge is necessary in order to apply the mark scheme. Each examiner will receive an agreed allocation of scripts.
We are currently recruiting for BTEC Tech awards Examiners in the following areas:
Animal Care
Art and Design
Child development
Construction
Creative Digital Media
Digital Information Technology
Health and Social Care
Enterprise
Music Practice
Performing Arts
Sport
Travel and Tourism
**Responsibilities**
+ To mark accurately and consistently to ensure overall standards are maintained.
+ To submit samples to your Team Leader at designated times
+ To ensure milestones for marking are adhered to.
+ To ensure all administration is completed as specified.
**Experience/Qualifications needed**
+ You will hold a minimum of one year's full time teaching experience of the relevant subject.
+ You will have a degree or equivalent.
+ You will be a qualified teacher.
**Competencies required**
+ You will have the ability to work well under pressure.
+ You will have the ability to meet deadlines.
+ You will have a high level of subject knowledge in order to apply the mark scheme.
**About Pearson**
We value the power of inclusive culture and embed diversity and inclusion in everything we do. Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the centre of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive. We provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses.
**Application Information**
We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
#LI-KB1
This advertiser has chosen not to accept applicants from your region.
8
BTEC Tech Awards Sept 22 - Travel & Tourism - Moderator
London, London
Pearson
Posted 13 days ago
Job Viewed
Job Description
We are currently recruiting for BTEC Tech awards Moderators in the following areas;
Animal Care
Art and Design
Child development
Construction
Creative Digital Media
Digital Information Technology
Health and Social Care
Enterprise
Music Practice
Performing Arts
Sport
Travel and Tourism
**Overview of the role**
Moderators are responsible for moderating centres' assessment of candidates' work in accordance with the agreed assessment criteria and the awarding organisation's procedures.
**Key Responsibilities:**
1. Attend standardisation meetings. Moderators will not be permitted to carry out moderation if they fail to attend the appropriate standardisation meeting/s. Moderators must not moderate any candidate work before the standardisation meetings.
2. Moderate centres' assessment of candidates' work in accordance with the agreed assessment criteria and our procedures.
3. Send any centre requests for special consideration to Pearson. Send any other JCQ documentation from centres to Pearson.
4. Maintain regular contact with their Team Leader as appropriate, raising issues as they arise.
5. Ensure all Moderator marks and E9 Moderator reports are submitted on the system by specified deadlines. All E9 moderator reports must be at the standard specified in the standardisation meeting.
6. Keep all records relating to their moderator role for one year after the examination series.
**Experience/ Qualifications needed:**
You will have one academic year's worth of teaching experience:
a. within the last 8 years
b. within the relevant subject
c. since qualifying as a teacher
You will have a degree or equivalent
You will be a qualified teacher
**About Pearson**
Welcome to Pearson, the world's leading learning company. We have a simple mission: to help people make more of their lives through learning. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses.
We value the power of inclusive culture and embed diversity and inclusion in everything we do. Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the centre of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.
**Application Information**
We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
#LI-KB1
Animal Care
Art and Design
Child development
Construction
Creative Digital Media
Digital Information Technology
Health and Social Care
Enterprise
Music Practice
Performing Arts
Sport
Travel and Tourism
**Overview of the role**
Moderators are responsible for moderating centres' assessment of candidates' work in accordance with the agreed assessment criteria and the awarding organisation's procedures.
**Key Responsibilities:**
1. Attend standardisation meetings. Moderators will not be permitted to carry out moderation if they fail to attend the appropriate standardisation meeting/s. Moderators must not moderate any candidate work before the standardisation meetings.
2. Moderate centres' assessment of candidates' work in accordance with the agreed assessment criteria and our procedures.
3. Send any centre requests for special consideration to Pearson. Send any other JCQ documentation from centres to Pearson.
4. Maintain regular contact with their Team Leader as appropriate, raising issues as they arise.
5. Ensure all Moderator marks and E9 Moderator reports are submitted on the system by specified deadlines. All E9 moderator reports must be at the standard specified in the standardisation meeting.
6. Keep all records relating to their moderator role for one year after the examination series.
**Experience/ Qualifications needed:**
You will have one academic year's worth of teaching experience:
a. within the last 8 years
b. within the relevant subject
c. since qualifying as a teacher
You will have a degree or equivalent
You will be a qualified teacher
**About Pearson**
Welcome to Pearson, the world's leading learning company. We have a simple mission: to help people make more of their lives through learning. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses.
We value the power of inclusive culture and embed diversity and inclusion in everything we do. Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the centre of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.
**Application Information**
We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
#LI-KB1
This advertiser has chosen not to accept applicants from your region.
9