47,725 Ttec jobs in the United Kingdom

Our client, a pioneering force in the construction technology sector, is offering an incredible opportunity for individuals passionate about making a tangible impact. Known for their innovative approach, this company leverages advanced AI technology to transform digital waste into speed and profitability, earning trust from industry leaders like Parsons and Ferrovial. They are committed to fostering professional growth by collaborating with Adoption Specialists and internal teams, along with facilitating training sessions to keep team members updated on product enhancements.

• Enjoy a hybrid work environment with two days a week in the London office, providing the flexibility to balance personal and professional commitments effectively.
• Be part of an innovative company that is trusted by industry giants, providing a rich environment for professional growth.
• Enhance your analytical and communication skills while gaining valuable knowledge in construction software.

• Deliver responsive and effective support across multiple channels, contributing to the company's commitment to excellence and building trust with each customer interaction.
• Collaborate with global customers, providing essential connections and facilitating dynamic growth opportunities in customer support functions.
• Work alongside Adoption Specialists and internal teams to stay updated on product enhancements and facilitate training sessions.

• Bachelor's degree or equivalent experience in a relevant field is preferred, offering you a strong foundation to excel in the role.
• Proven experience in customer support, service, or satisfaction roles provides an opportunity to demonstrate your skills.
• Strong analytical, problem-solving, and communication skills enable you to effectively troubleshoot issues and engage various audiences.
• Efficient organizational and time-management skills allow you to prioritize tasks effectively in a hybrid work environment.
• Knowledge of construction software or similar digital solutions is a plus, enabling you to further enhance your expertise.

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Berry Recruitment have a new exciting opportunity for a Help desk Administrator for a busy client based in King's Lynn.

The Role:

You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.

You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.

You will be required to have good organisational skills, have good IT skills and excellent customer service skills.

Duties required include:

• Diary Management & Logistics of Engineers
• Procurement of Parts for Jobs
• Quotations
• Call Handling
• Emails
• Offering Updates of Appointments to Customers and Managing these Processes

Pay: 23, ,000.00 per year

Previous experience within Administration and working within an Administration environment is required.

For further information, please contact Lauren at Berry Recruitment, King's Lynn.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

• Should have French Language skills (prefer native speaker if possible OR C level expertise)
li>Must have technical background (working in IT or similar and having exp supporting customers)
• Daily work involves support over phone & Email
• Prior customer support experience is required
• French + English language check would be done in interview

Job Description:

An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.

• Provide Customer First service and support for all account related issues.
• Use of IT Service Management tools to track and record customer incidents and requests.
• Apply excellent written, digital, and oral communication skills.
• Work on antech forward customer support team assisting users both local and remote.
• Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
• Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
• Create and document routine IT processes and procedures in accordance with our knowledge management process.
• Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
• Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
• Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
• 2-3 years experience

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

Customer Service / Technical Support
Full Time Permanent Monday to Friday
25,260
Hybrid / 3 days in office

• Handle customer queries via phone, email, and live chat.
• Place customer orders using mapping tools.
• Monitor internal systems relevant to the role.
• Assist other departments, such as sales and consultancy teams, with queries as needed.
• Recommend suitable products and services to our customers.
• Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.

• Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
• CRM experience is preferred but not essential.
• Excellent written and verbal communication skills.
• A methodical and logical approach to problem-solving.
• Ability to work autonomously and as part of a team.
• High level of accuracy and attention to detail.
• Basic understanding of GIS is preferred but not essential.
• Strong customer service skills.
• Experience in 1st Line Support is advantageous.

If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Our client is looking for a bright, inquisitive, go-getter to join a super friendly team based near Reading station.

You will be working with the inbound call team for this award wining Insurance business, offering outstanding customer service to policyholders and Financial Advisors resolving queries via phone, email, webchat and post.

You should have:

A customer first mindset and strong communication skills

Positivity, energy, and the ability to manage your own workload.

Team spirit and resilience when dealing with challenging queries.

Experience in customer service.

Our client will offer

There will be full in-depth training plus personal development is key to this organisation and there is a strong progression route.

Outstanding benefits, Hybrid working 3 days in the office and 2 working from home - if you prefer it can be 5 days in the office but not remote.

This role would suit entry level applicants as well as those with more experience as long as you are keen and enthusiastic to do a great job.

Apply today for this career role