3,973 Ttec jobs in the United Kingdom

Help Desk Administrator

Woodley, South East Hirecracker® Military

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Job Description

Helpdesk Administrator Location: Woodley Salary: £40,000 About the Role We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements. Helpdesk & Contract Administrator Responsibilities: Act as the first point of contact for customers, providing excellent service. Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems. Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards. Produce and maintain reports, records, and contract documentation. Monitor work orders to ensure tasks are prioritised and completed according to KPIs. Support contract managers with day-to-day administration and process improvement. Helpdesk & Contract Administrator Requirements: Previous experience within a facilities management or similar environment. Strong customer service and communication skills. Excellent organisational skills and attention to detail. Ability to manage multiple tasks under pressure and take ownership of problems. Experience with administrative systems or databases (CAFM, ODOO, or similar). Proactive, self-motivated, and professional attitude. Why This Role? Opportunities to develop your skills and progress within the business. Work in a dynamic, supportive, and professional environment. Be central to ensuring excellent service and smooth contract management within facilities management. To be considered: Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
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Help Desk Coordinator

Glasgow, Scotland The Protech Group

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Job Description

Customer Experience Coordinator / Planner Helpdesk | Full-time | Protech Group Salary - £26,000 to £27,000 Hybrid Working Available (after probation) At Protech Group , we keep buildings running and businesses moving. From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years. And right at the heart of it all? Our Helpdesk . That’s where you come in. We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next. What you’ll be doing You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way. When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks. And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better. You’ll fit right in if you Enjoy helping people and keeping things running smoothly. Stay calm and organised, even when things get busy. Love the feeling of a day well-planned and a problem solved. Work well with others — from engineers and managers to finance and customers. Take pride in doing things properly, not just quickly. We’ll count on you to Keep our engineers’ schedules running like clockwork. Manage calls and emails with care, accuracy, and empathy. Maintain spotless admin — from job notes and purchase orders to customer updates. Support our safety-first culture and be part of a team that looks out for one another. What success looks like Happy customers. Busy engineers. Smooth days. And a Helpdesk that hums along because you’re at the heart of it all. Sound like you? Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.
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Help Desk Coordinator

Glasgow, Scotland The Protech Group

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Job Description

Customer Experience Coordinator / Planner

Helpdesk | Full-time | Protech Group

Salary - £26,000 to £27,000

Hybrid Working Available (after probation)


At Protech Group , we keep buildings running and businesses moving.

From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years.


And right at the heart of it all? Our Helpdesk .

That’s where you come in.


We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next.


What you’ll be doing


You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way.

When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks.

And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better.


You’ll fit right in if you.


  • Enjoy helping people and keeping things running smoothly.
  • Stay calm and organised, even when things get busy.
  • Love the feeling of a day well-planned and a problem solved.
  • Work well with others — from engineers and managers to finance and customers.
  • Take pride in doing things properly, not just quickly.


We’ll count on you to.


  • Keep our engineers’ schedules running like clockwork.
  • Manage calls and emails with care, accuracy, and empathy.
  • Maintain spotless admin — from job notes and purchase orders to customer updates.
  • Support our safety-first culture and be part of a team that looks out for one another.


What success looks like


Happy customers.

Busy engineers.

Smooth days.

And a Helpdesk that hums along because you’re at the heart of it all.


Sound like you?


Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.

This advertiser has chosen not to accept applicants from your region.

Help Desk Administrator

Woodley, South East Hirecracker® Military

Posted today

Job Viewed

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Job Description

Helpdesk Administrator


Location: Woodley

Salary: £40,000

About the Role


We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.


Helpdesk & Contract Administrator Responsibilities:

  • Act as the first point of contact for customers, providing excellent service.
  • Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
  • Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
  • Produce and maintain reports, records, and contract documentation.
  • Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
  • Support contract managers with day-to-day administration and process improvement.


Helpdesk & Contract Administrator Requirements:

  • Previous experience within a facilities management or similar environment.
  • Strong customer service and communication skills.
  • Excellent organisational skills and attention to detail.
  • Ability to manage multiple tasks under pressure and take ownership of problems.
  • Experience with administrative systems or databases (CAFM, ODOO, or similar).
  • Proactive, self-motivated, and professional attitude.


Why This Role?

  • Opportunities to develop your skills and progress within the business.
  • Work in a dynamic, supportive, and professional environment.
  • Be central to ensuring excellent service and smooth contract management within facilities management.


To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

This advertiser has chosen not to accept applicants from your region.

IT Help Desk

SCG South West

Posted today

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Job Description

IT Helpdesk

Location: Basingstoke

Salary: £21,000 - £8,000

Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00

We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.

Responsibilities:

  • Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
  • Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
  • Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
  • Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
  • Track user inventory and status for desktop hardware and software throughout the Group.
  • Reviewing monitoring alerts.
  • Organise repair, when necessary for IT equipment.
  • Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.

Skills:

  • Customer service and effective communication.
  • Organisational and time management skills.
  • Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
  • Experience using Microsoft Windows 11 and Microsoft Office products.

Benefits

  • 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
  • Extra day off for your birthday
  • Buy holiday scheme
  • Employee Assistance Programme
  • Free onsite parking
  • Enhanced company sick pay
  • Discounted retail vouchers
  • Reduced gym membership
  • Annual salary review
  • SCG mobile benefit
  • Employee referral bonus
  • Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Job Types: Full-time, Permanent

Pay: £21, 0.00- 8,000.00 per year

Benefits:

  • Additional leave
  • Canteen
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Store discount

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Help Desk Engineer

QUANTUM GATE LIMITED

Posted today

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Job Description

An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.

As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.

The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.

You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.

Primary responsibilities:

  • Carry out 2nd / 3rd line support
  • Act as the first point of contact for IT inquiries and requests from internal staff
  • Provide remote and onsite support
  • Carry out daily system checks/maintenance
  • Develop and document day-to-day procedures

Skills:

  • Strong experience dealing with customers (2nd/3rd line) is essential
  • Strong experience in supporting Microsoft Office suite
  • Strong experience in supporting Windows 10 and mobile devices
  • Experience with Active Directory user management
  • Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
  • Proven experience in working in a multi-site environment

You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.

Please note that sponsorship is not offered for this role.

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Help Desk Coordinator

Glasgow, Scotland The Protech Group

Posted today

Job Viewed

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Job Description

Job Description

Customer Experience Coordinator / Planner

Helpdesk | Full-time | Protech Group

Salary - £26,000 to £27,000

Hybrid Working Available (after probation)


At Protech Group , we keep buildings running and businesses moving.

From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years.


And right at the heart of it all? Our Helpdesk .

That’s where you come in.


We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next.


What you’ll be doing


You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way.

When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks.

And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better.


You’ll fit right in if you.


  • Enjoy helping people and keeping things running smoothly.
  • Stay calm and organised, even when things get busy.
  • Love the feeling of a day well-planned and a problem solved.
  • Work well with others — from engineers and managers to finance and customers.
  • Take pride in doing things properly, not just quickly.


We’ll count on you to.


  • Keep our engineers’ schedules running like clockwork.
  • Manage calls and emails with care, accuracy, and empathy.
  • Maintain spotless admin — from job notes and purchase orders to customer updates.
  • Support our safety-first culture and be part of a team that looks out for one another.


What success looks like


Happy customers.

Busy engineers.

Smooth days.

And a Helpdesk that hums along because you’re at the heart of it all.


Sound like you?


Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.

This advertiser has chosen not to accept applicants from your region.
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Help Desk Administrator

Woodley, South East Hirecracker® Military

Posted today

Job Viewed

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Job Description

Job Description

Helpdesk Administrator


Location: Woodley

Salary: £40,000

About the Role


We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.


Helpdesk & Contract Administrator Responsibilities:

  • Act as the first point of contact for customers, providing excellent service.
  • Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
  • Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
  • Produce and maintain reports, records, and contract documentation.
  • Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
  • Support contract managers with day-to-day administration and process improvement.


Helpdesk & Contract Administrator Requirements:

  • Previous experience within a facilities management or similar environment.
  • Strong customer service and communication skills.
  • Excellent organisational skills and attention to detail.
  • Ability to manage multiple tasks under pressure and take ownership of problems.
  • Experience with administrative systems or databases (CAFM, ODOO, or similar).
  • Proactive, self-motivated, and professional attitude.


Why This Role?

  • Opportunities to develop your skills and progress within the business.
  • Work in a dynamic, supportive, and professional environment.
  • Be central to ensuring excellent service and smooth contract management within facilities management.


To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

This advertiser has chosen not to accept applicants from your region.

Customer Support

Bury, South East Lloyds Banking Group

Posted today

Job Viewed

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Job Description

End Date

Friday 17 October 2025

Salary Range

£25,000 - £5,000

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A full-time branch-based opportunity working 35 hours per week.

Job Description

JOB TITLE: Customer Support

LOCATION: Bury . Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £2 000 increasing to 5,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn 0,750 for our highest skill level.

About this opportunity

You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

  • Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
  • The commitment to deliver on your promises and going above and beyond for your customer.
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
  • If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days' holiday (increases over time), with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
    Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

This advertiser has chosen not to accept applicants from your region.

Customer Support Expert (Technical Support)

Newcastle, Northern Ireland Sage

Posted 6 days ago

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Job Description

Customer Support Expert (Technical Support)
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
 

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