13 Ulster Carpets jobs in Lurgan
Customer Service
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BT Customer Service Advisor
Location: 5 Lanyon Place, Belfast, BT1 3BT
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: 37.5
Shift Pattern Options:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 24/11/2025
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.
Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
Our recruitment process is designed to be straightforward and supportive:
1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role
3.Pre-Employment Checks - Includes a Basic DBS and reference checks
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Executive
Posted today
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Customer Service Executive
Location: Craigavon- 5 days onsite
Reports To: Customer Service Manager
Contract Type: Permanent
Role Purpose
To provide analytical support, strategic direction, and effective communication across multiple categories for Pilgrims Europe. This role ensures alignment between internal teams and customer stakeholders, driving supply chain excellence and delivering best-in-clas.
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Associate Sales Development Representative
Posted 10 days ago
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Job Description:
As an Associate Sales Development Representative, you will identify and engage with businesses that could be potential customers or are already within our ecosystem. Your role involves addressing their challenges, solving problems, and helping them achieve their goals. Partnering with our industry-leading demand generation teams, you'll connect with businesses engaging with our marketing content, educate them through insights, and demonstrate how our services can support their objectives.
About the Team
Our team plays a vital role in supporting customers throughout their journey with Sage, with a strong focus on new customer acquisition. We thrive in a high-energy, fun, and driven environment where leveraging technology and helping customers find the right solutions are top priorities. Doing the right thing by our customers is key to our mutual success.
We are deeply committed to personal development, offering ongoing coaching and tailored support to help you succeed in this role and future opportunities at Sage.
This is a hybrid role - three days per week in our Newcastle office
Key Responsibilities:
- Demonstrate a passion for helping customers, providing exceptional first interactions with new customers to create outstanding experiences.
- Stay focused and self-motivated, taking positive actions while being open to feedback and guidance.
- Be decisive, bold, and adaptable, tailoring your approach to fit varying situations.
- Collaborate with teams across Sage, including Marketing, Business Development, Sales Development, Product, and Customer Success, to execute industry-aligned go-to-market plans.
- Confidently tell the Sage story, deeply understand our solutions and differentiators, and maintain strong market and vertical knowledge.
Requirements
- Starting to develop a personal brand and professional presence.
- Driven by curiosity and business insight, with a desire to generate customer engagement.
- Build rapport easily with customers and create insightful questions to uncover their needs.
- Curious to learn about customers' strategic goals, challenges, and KPIs.
- Motivated, eager to learn and develop, and enjoy working as part of a team.
- Developing resilience and understanding the approach needed to achieve success.
Key Performance Metrics
- Delivery of qualified opportunities.
- Support in achieving ARR (Annual Recurring Revenue) and securing new logos.
- Maintain high Customer NPS (Net Promoter Score) and personal CSAT (Customer Satisfaction).
- Competitive base salary and commission structure
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
#LI-VK1
Function:
Performance Marketing
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Remote Customer Service Specialist
Posted 6 days ago
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Lead Customer Service Representative
Posted 14 days ago
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As the Lead Customer Service Representative, you will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that all customer inquiries and issues are handled efficiently, professionally, and to the highest standard. You will play a crucial role in driving customer satisfaction and loyalty by leading by example and implementing best practices in customer interaction.
Key responsibilities include coaching, training, and motivating the customer service team to achieve performance targets. You will handle escalated customer complaints and complex inquiries, providing effective and timely solutions. Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores will be essential. You will also contribute to the development and refinement of customer service policies and procedures, identifying areas for improvement and implementing solutions. Collaboration with other departments, including sales and logistics, will be necessary to ensure a seamless customer experience.
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or lead capacity. Previous experience in e-commerce or a related industry is highly advantageous. Exceptional communication, interpersonal, and problem-solving skills are required. You must be adept at managing challenging customer situations and possess a calm, patient, and empathetic demeanor. Experience with CRM software and helpdesk ticketing systems is essential. The ability to work independently, manage multiple priorities, and lead a remote team effectively is critical. A strong understanding of customer service best practices and a commitment to delivering outstanding customer experiences are paramount.
This is an excellent opportunity for a customer-focused individual to take on a leadership role within a dynamic company, shaping the customer experience and driving team success from a fully remote setup.
Customer Service Manager - Technical Support
Posted 14 days ago
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Responsibilities:
- Manage and lead a team of technical support specialists, providing coaching, training, and performance management.
- Oversee the daily operations of the customer service department, ensuring efficient ticket management and timely issue resolution.
- Develop and implement customer service policies, procedures, and standards to enhance service quality.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implement strategies for improvement.
- Act as an escalation point for complex technical issues, providing advanced troubleshooting and support.
- Collaborate with product development and engineering teams to address customer feedback and identify product improvements.
- Ensure comprehensive and up-to-date documentation of support processes and solutions.
- Foster a customer-centric culture within the support team, promoting empathy and professionalism.
- Manage staffing levels, scheduling, and resource allocation to meet service demands.
- Identify training needs for the support team and develop relevant training programs.
- Stay abreast of product updates, industry trends, and best practices in technical support.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 5 years of experience in technical customer support, with at least 2 years in a management or team lead role.
- Proven experience managing remote teams.
- Strong understanding of technical troubleshooting methodologies and customer support best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with customer relationship management (CRM) and helpdesk software (e.g., Zendesk, ServiceNow).
- Ability to analyse data and generate reports on customer service performance.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A passion for technology and delivering outstanding customer experiences.
Senior Customer Service Team Lead
Posted 21 days ago
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Key Responsibilities:
- Lead, train, motivate, and manage a team of customer service representatives to achieve high performance standards.
- Monitor and analyze team performance using key metrics (e.g., response times, resolution rates, customer satisfaction scores).
- Develop and implement strategies to improve customer service processes and overall customer experience.
- Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
- Conduct regular one-on-one meetings, coaching sessions, and performance reviews with team members.
- Ensure adherence to company policies, procedures, and service level agreements.
- Collaborate with other departments to address customer feedback and identify areas for improvement.
- Contribute to the development and delivery of customer service training programs.
- Maintain a thorough understanding of the company's products and services.
- Foster a positive and supportive team environment that encourages collaboration and professional growth.
Qualifications:
- Proven experience (minimum 4 years) in a customer service role, with at least 2 years in a team leadership or supervisory capacity.
- Demonstrated ability to lead, coach, and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer relationship management (CRM) software and ticketing systems.
- Ability to analyze performance data and implement data-driven improvements.
- Proficiency in Microsoft Office Suite.
- Strong organizational skills and the ability to manage multiple priorities.
- Adaptability and willingness to work effectively in a hybrid environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
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Remote Customer Service Team Lead
Posted 23 days ago
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Senior Customer Service Specialist - Technical Support
Posted 7 days ago
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Key Responsibilities:
- Provide high-level technical support to customers via phone, email, and chat, addressing complex software and hardware-related inquiries.
- Troubleshoot and diagnose product issues, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to the appropriate internal teams (e.g., engineering, product development) with detailed documentation.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Train and mentor junior customer support representatives, sharing best practices and technical expertise.
- Proactively identify trends in customer issues and provide feedback to product and engineering teams for service and product improvements.
- Manage and prioritize incoming support requests, ensuring timely and efficient resolution within service level agreements (SLAs).
- Contribute to the continuous improvement of customer support processes and tools.
- Act as a customer advocate, ensuring their needs are met and their experience is positive.
- Participate in on-call rotation as needed for urgent support escalations.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a customer service or technical support role, with a strong emphasis on software troubleshooting.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Proven ability to diagnose and resolve complex technical issues efficiently and effectively.
- Excellent communication, active listening, and problem-solving skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Experience in training or mentoring junior staff is a plus.
- A patient, empathetic, and customer-centric attitude.
Remote Head of Customer Service Operations
Posted 7 days ago
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The ideal candidate will possess a deep understanding of customer service best practices, technology platforms (CRM, ticketing systems, AI chatbots), and workforce management. You will be adept at analyzing customer feedback and operational data to identify trends, opportunities for improvement, and areas of risk. This role requires strong leadership, strategic planning, and a passion for creating outstanding customer experiences. You will collaborate closely with Product, Sales, and Marketing teams to ensure a cohesive customer journey and to translate customer insights into actionable improvements.
Key Responsibilities:
- Develop and execute a comprehensive customer service strategy aligned with business objectives and customer experience goals.
- Oversee the day-to-day operations of the customer service department, including helpdesk, technical support, and customer success functions.
- Lead, mentor, and develop a high-performing global customer service team, fostering a culture of excellence and customer advocacy.
- Implement and optimize customer service processes, workflows, and technology solutions (CRM, ticketing, knowledge base, etc.).
- Establish and monitor key performance indicators (KPIs) such as CSAT, NPS, FCR, and response times, driving continuous improvement.
- Analyze customer feedback and operational data to identify insights and recommend strategic improvements.
- Manage customer service budgets and resource allocation effectively.
- Ensure compliance with data privacy regulations and security protocols.
- Collaborate with cross-functional teams to ensure a seamless customer journey and address customer issues proactively.
- Develop and deliver training programs to enhance the skills and knowledge of the customer service team.
- Manage third-party support vendors where applicable.
- Act as a key advocate for the customer internally, championing their needs and perspectives.
- Bachelor's degree in Business Administration, Management, or a related field. MBA is a plus.
- Minimum of 7 years of progressive experience in customer service management, with at least 3 years in a leadership role.
- Proven track record of building and scaling customer service operations, preferably in a technology or SaaS environment.
- Extensive experience with customer service software and technologies (e.g., Zendesk, Salesforce Service Cloud, Intercom).
- Strong understanding of customer experience (CX) principles and methodologies.
- Excellent leadership, coaching, and team-building skills, with experience managing remote teams.
- Exceptional analytical, problem-solving, and strategic planning abilities.
- Outstanding communication, presentation, and interpersonal skills.
- Ability to manage multiple priorities and thrive in a fast-paced, remote work environment.
- Demonstrated ability to drive customer satisfaction and loyalty through exceptional service.