30 Ulster Carpets jobs in Lurgan

Customer Service Advisor

Belfast

25600 & Performance Bonus & Company Bonus

Office Hours and Hybrid post probation of 2 days in the office

Are you passionate about making a difference? Do you like to work in a customer centric environment?

If so, we are looking for Customer Service Advisors based in Belfast !

Duties of this Customer Service Advisor role:

You will play a pivotal role in ensuring customers receive exceptional service.

From processing orders to addressing customer queries, your dedication will contribute to a seamless customer experience.

Key Responsibilities of this Customer Service Advisor role:

• Customer-Centric Approach: Prioritise the customer in every interaction

• Handling a high volume of incoming calls with precision and enthusiasm
• Order Processing: Skillfully manage orders and address delivery-related questions
• Collaboration: Work closely with internal colleagues and departments to ensure top-notch service

This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills and the ability to understand the needs of others are key requirements. You will need to bring a results-oriented mindset and be computer literate.

Please apply online for an immediate interview!

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Customer Service Advisor

Belfast

25600 & Performance Bonus & Company Bonus

Office Hours and Hybrid post probation of 2 days in the office

Are you passionate about making a difference? Do you like to work in a customer centric environment?

If so, we are looking for Customer Service Advisors based in Belfast !

Duties of this Customer Service Advisor role:

You will play a pivotal role in ensuring customers receive exceptional service.

From processing orders to addressing customer queries, your dedication will contribute to a seamless customer experience.

Key Responsibilities of this Customer Service Advisor role:

• Customer-Centric Approach: Prioritise the customer in every interaction

• Handling a high volume of incoming calls with precision and enthusiasm
• Order Processing: Skillfully manage orders and address delivery-related questions
• Collaboration: Work closely with internal colleagues and departments to ensure top-notch service

This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills and the ability to understand the needs of others are key requirements. You will need to bring a results-oriented mindset and be computer literate.

Please apply online for an immediate interview!

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Brook Street is working with our client in Ballyclare to recruit a new full time and permanent Customer Service Advisor

Key Duties & Responsibilities:

* Completion of customer invoicing in a timely fashion ensuring accuracy throughout and meeting targets set
* Dealing with invoice queries and chasing up information
* Producing reports as and when required on invoicing progress, queries etc
* Following .

WHJS1_UKTJ

Customer Service Assistant/Receptionist – £13.10p/h PAYE - Belfast, BT15

Working 5 days out of 7, Mon – Sun.  Typical shifts are 8-4 or 12-8.

Immediate Start - Weekly Pay

We are currently seeking a temporary Reception & Customer Service Assistant to serve as the initial point of contact for residents at this luxury student accommodation. Your warm and friendly demeanour will be crucial in building strong relationships and creating a welcoming atmosphere.

The role will include responding to day-to-day inquiries from residents, managing busy situations with ease, handling difficult customers effectively, managing parcels and mail, answering and directing phone calls, and providing outstanding customer service. Your goal will be to exceed customer expectations and establish a strong connection with each resident to understand and meet their needs.

Key Requirements:

• Prior experience in customer service is essential
• Confident and proactive
• Experience in administrative and reception duties is preferred
• Confident and proactive
• Customer-focused with experience in a service-oriented environment
• Excellent organisational and communication skills, with the ability to multi-task

This is a temporary role that start immediately and includes weekends. Apply now for immediate consideration!

(RitzRecEmpBus)

• Previous experience in a customer service role, with at least 2 years in a team lead or supervisory capacity.
• Demonstrated ability to motivate and coach a team to achieve performance goals.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software and customer service tools.
• Strong understanding of customer service principles and best practices.
• Ability to handle escalated customer complaints and resolve issues effectively.
• Organized and detail-oriented, with the ability to manage multiple tasks.
• Experience in a hybrid work environment is a plus.

• Lead, train, and motivate a team of remote customer service representatives to achieve performance targets.
• Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Monitor customer service channels (phone, email, chat) to ensure prompt and accurate responses.
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Create and maintain customer service knowledge bases and FAQs.
• Collaborate with other departments to resolve customer issues effectively.
• Conduct performance reviews and provide coaching to team members.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Contribute to the development of customer service strategies and initiatives.
• Stay updated on product knowledge and company policies to provide accurate information.

• Proven experience in a customer service role, with at least 2 years in a supervisory or lead capacity.
• Demonstrated ability to lead and motivate a team effectively, preferably in a remote setting.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer service software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A customer-centric approach with a passion for delivering outstanding service.
• Experience in training and coaching customer service staff.
• Proficiency in using remote collaboration tools.
• High school diploma or equivalent required; further education or certifications in customer service or management are a plus.