2,077 User Operations jobs in the United Kingdom
Head of User Experience & Product Operations
Posted 5 days ago
Job Viewed
Job Description
Full-timenCompany Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for. Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.nJob Description
We are seeking a strategic and systems-orientedHead of User Experience & Product Operationsto lead the integration ofuser-centered designanddata-driven decision-makinginto our product development lifecycle. This is a unique opportunity for aproduct-savvy UX leaderto step into a broader leadership role, shaping how we discover, build, and scale products across our organization.nYou will be responsible for embeddinguser research, discovery practices, and operational excellenceinto the core of our product management culture—ensuring that every product decision is informed by real user needs and measurable outcomes. You will also implement, measure and improve on best practices in data driven product processes from roadmapping to launch, ensuring smooth, predictable and quality execution, stakeholder alignment and successful product and market launches.nYou will also manage the leaders of the user experience function, guiding our research and design strategy; ensuring a successful transition into the next generation of user experiences that seamlessly integrate into our user’s digital lives.nWe're looking for a transformational leader who leads with authenticity, embraces constructive conflict, and consistently delivers sustainable value. The ideal candidate is someone who thrives in collaboration, always putting the customer experience at the center of decision-making. You are not only committed to driving and delivering on change, but you also hold yourself and others accountable to the highest standards. Most importantly, you know how to cultivate an environment where people feel empowered to succeed and grow. If you're ready to make a meaningful impact and help shape our future, we’d love to hear from you.nKey ResponsibilitiesnUser Experience & ResearchnLead the integration ofuser research, usability testing, and discovery practicesinto product planning and execution.nDefine the next generation of a design system that transforms where and how decisions are made, deep work is done and casual transactions are made nearly transparent.nChampion acustomer-first mindsetacross design teams, ensuring that user work environment, goals, needs and priorities and mindfullynBuild scalable systems forcontinuous discovery, including customer interviews, journey mapping, and feedback loops.nChampiondesign thinkingandhuman-centered designpractices across the organization.nProduct Operations & EnablementnEstablish and optimizeproduct operations frameworksto support planning, prioritization, and performance tracking.nDevelop and maintainstandardized processesfor roadmapping, OKRs, release readiness, and cross-functional collaboration.nPartner with Product, Design, Engineering, and Data teams to ensureoperational alignment and executional clarity.nData-Driven Product CulturenDefine and implementmetrics frameworksto measure product success, user engagement, and team performance.nEnsure product teams have access to theright data, tools, and insightsto make informed decisions.nCollaborate with analytics and data science teams to embedquantitative insightsinto product discovery and iteration.nLead and grow a team of UX researchers, designers, and product operations professionals.nMentor team members and product operations managers on best practices in discovery, experimentation, user-centered design and product launch processes throughout the SDLC process.nQualifications
Experience in UX leadership covering both design and user research domainsnProven success integratinguser research and design thinkinginto agile product development.nStrong understanding ofproduct operations, including planning, metrics, and process optimization.nExperience working indata-rich environmentsand using analytics to drive product decisions.nExcellent communication, facilitation, and cross-functional collaboration skills.nBackground in enterprise SaaS or platforms with complex user journeys.nFamiliarity with tools like Productboard, Pendo, Figma, Dovetail, or similar.nExperience working with AI-powered products or platforms.nAdditional Information
Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.nGrow with usnAt Unit4, we offer:na culture built on trust - giving you the freedom and autonomy to be successful,nBalance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being,ntalented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,na commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,na safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.nOur commitment to younUnit4 is committed to ensuring equal opportunity for everyone - together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees. We consider all candidates on their ability to do the job required and welcome the unique contributions each individual can bring to Unit4. We know that diversity of race, ethnicity, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, and physical ability brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. That’s why we make our hiring decisions solely based on skills, qualifications, and our current business needs.
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Customer Operations Supervisor
Posted 4 days ago
Job Viewed
Job Description
CUSTOMER OPERATIONS SUPERVISOR
Carbon60 is looking to recruit a Customer Operations Supervisor to work for a leading Specialised Industrial Service Provider based in Malton.
ROLE : Customer Operations Supervisor
PAY RATE: between 13.46/hr - 15.38/hr, between 28,000 - 32,000 per annum
JOB TYPE : temp to perm
LOCATION : Malton (YO17)
HOURS : Full time, Monday to Friday, 8.30am - 5pm, 40 hours per week, 30 min break
THE ROLE:
- When Customer Operations Manager is off-site, oversee team operation on-site in their absence to ensure consistent service requirements are met for the customer, additional duties will be addressed with the manager during assignment.
- Use order book to expedite orders and speak to suppliers on a daily basis to ensure orders are on schedule.
- Placing orders within necessary timeframes, ensuring best lead time, price and delivery times.
- Assist stores colleagues with booking in goods/deliveries, correctly allocating stock into the storeroom.
- Providing excellent customer service and assistance to the engineers on-site who attend the office.
- Completing necessary steps to enable any non-stocked parts to be sourced, assessing price, lead time and delivery speed and uploaded to the stock systems.
- Ordering stock required from suppliers.
- Complete manual handling of stock from deliveries to storeroom including heavier items such as motors, pumps, gas bottles.
THE SUCCESSFUL CANDIDATE:
- Competent in basic IT Skills - monitoring emails, data entry, using the stock ordering systems.
- Must be comfortable in a fast-paced and high-pressured environment.
- Must have excellent communication skills and comfortable in a customer-facing role.
- Experience in storerooms /stores activities desirable but not essential, preferred for familiarity with the working environment.
- Be able to meet the physical demands of the manual handling required in the role.
- Prior experience in procurement or office environments, more so in an engineering, supply chain, MRO environment highly beneficial.
- Supervisory experience is beneficial.
- Please be aware that the Sofina site is a slaughterhouse with butchery completed onsite.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Customer Operations Supervisor
Posted 4 days ago
Job Viewed
Job Description
Customer Operations Supervisor
Salary: Basic up to £32,000 plus Benefits
Location: Malton, North Yorkshire
Our client is currently recruiting for a Customer Operations Supervisor to work at one of their client sites in Malton, North Yorkshire. Working within the Engineering department, you will be responsible for when the Customer Operations Manager is offsite, to oversee team operation on-site to ensure consistent service requirements are met for the customer as well as complete other customer operations duties. You will be responsible for things like speaking with suppliers, placing orders within the necessary timeframe, assisting stores colleagues, providing high levels of customer service, ordering stock and some manual handling of stock will be required.
Skills required for an Customer Operations Supervisor:
- Ideally have either supervisory or management experience.
- Comfortable working within a fast-paced and high-pressurised environment.
- Competent in basic IT Skills – monitoring e-mails, data entry, using stock ordering systems.
- Excellent communication skills and comfortable in a customer-facing role.
- Experience in storerooms or stores activities would be advantageous due to the familiarity of the role.
- Be able to meet some physical demands of the job as my client does manage stores rooms, spare parts and engineering components.
- Prior experience in procurement or office environments, more so in engineering, supply chain, MRO environments would be beneficial but not necessary.
- Working Monday – Friday, core office hours with some flexibility.
The Customer Operations Supervisor will benefit from:
- Joining a large organisation who are consistently winning new contracts strengthening their place within the marketplace.
- Opportunity to progress within the organisation.
- Fantastic Benefits Package and regular Performance Reviews.
Benefits: Flexible Benefits Package
Commutable: Malton, North Yorkshire
If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert.
For further details, contact Andrew McFarlane.
As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme.
You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details.
Customer Operations Advisor
Posted 4 days ago
Job Viewed
Job Description
Customer Operations Advisor
Salary: Basic £27,165 plus Benefits
Location: Malton, North Yorkshire
Our client is currently recruiting for a Customer Operations Advisor to work at one of their client sites in Malton, North Yorkshire. Working within the Engineering department, you will be responsible for placing orders within necessary timeframes, assisting stores colleagues with booking in goods/deliveries as well as providing high levels of customer service and assistance to the engineers who attend the office. You will also be responsible for speaking with suppliers, ordering stock and completing manual handling of stock from deliveries to the storeroom which may include some heavier items.
Skills required for an Customer Operations Advisor:
- Comfortable working within a fast-paced and high-pressurised environment.
- Competent in basic IT Skills – monitoring e-mails, data entry, using stock ordering systems.
- Excellent communication skills and comfortable in a customer-facing role.
- Experience in storerooms or stores activities would be advantageous due to the familiarity of the role.
- Be able to meet some physical demands of the job as my client does manage stores rooms, spare parts and engineering components.
- Prior experience in procurement or office environments, more so in engineering, supply chain, MRO environments would be beneficial but not necessary.
- Working Monday – Friday, core office hours with some flexibility.
The Customer Operations Advisor will benefit from:
- Joining a large organisation who are consistently winning new contracts strengthening their place within the marketplace.
- Opportunity to progress within the organisation.
- Fantastic Benefits Package and regular Performance Reviews.
Benefits: Flexible Benefits Package
Commutable: Malton, North Yorkshire
If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert.
For further details, contact Andrew McFarlane.
As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme.
You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details.
Customer Operations Administrator
Posted 4 days ago
Job Viewed
Job Description
Customer Operations Administrator
Cwmbran
We're looking for a Customer Operations Administrator to join our client's team. This role is all about ensuring customer orders are processed smoothly - from order entry and documentation through to logistics and customer updates.
What you'll do
Accurately process and manage customer orders.
Prepare and issue documentation (acknowledgements, invoices, export paperwork).
Coordinate shipment dates with planning, couriers, and subcontractors.
Keep customers updated on order progress and resolve queries quickly.
Generate quotes, invoices, and maintain accurate records of stock and rentals.
Work closely with Sales, Supply Chain, Production, and Planning teams.
Ensure compliance with export/trade regulations and internal policies.
Produce reports and maintain accurate documentation.
What we're looking for
Strong administration background with great attention to detail.
Confident communicator, both written and verbal.
Organised, adaptable, and able to prioritise in a busy environment.
Proficient in Microsoft Office; knowledge of import/export processes a plus.
Customer-focused, resilient, and a true team player.
The role is working 7.30am - 4pm Monday to Thursday and 8am - 2pm on a Friday, On site in Cwmbran.
If interested please click apply today!
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Customer Operations Advisor
Posted 9 days ago
Job Viewed
Job Description
CUSTOMER OPERATIONS ADVISOR
Carbon60 is looking to recruit a Customer Operations Advisor to work for a leading Specialised Industrial Service Provider based in Malton.
ROLE : Customer Operations Advisor
PAY RATE: 13.06/hour, circa 27,100 per annum
JOB TYPE : temp to perm
LOCATION : Malton (YO17)
HOURS : Full time, Monday to Friday, 8.30am - 5pm, 40 hours per week, 30 min break
THE ROLE:
- Ordering stock required from suppliers.
- Complete manual handling of stock from deliveries to storeroom including heavier items such as motors, pumps, gas bottles.
- Use order book to expedite orders and speak to suppliers on a daily basis to ensure orders are on schedule.
- Placing orders within necessary timeframes, ensuring best lead time, price and delivery times
- Sourcing and inputting non-stocked parts into stock systems.
- Manual handling of stock (motors, pumps, gas bottles, etc.).
THE SUCCESSFUL CANDIDATE:
- Competent in basic IT Skills - monitoring emails, data entry, using the stock ordering systems.
- Must be comfortable in a fast-paced and high-pressured environment.
- Must have excellent communication skills and comfortable in a customer-facing role.
- Experience in storerooms /stores activities is desirable.
- Be able to meet the physical demands of the manual handling required in the role.
- Prior experience in procurement or office environments, more so in an engineering, supply chain, MRO environment highly beneficial.
- Please be aware that the Sofina site is a slaughterhouse with butchery completed onsite.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Customer Operations Specialsit
Posted 13 days ago
Job Viewed
Job Description
Customer Operations Specialist
12-month temporary contract
14.31 per hour
Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)
Start Date - 6th October 2025
Fully office based
We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes.
Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training.
Job purpose: Customer Operations Specialist
In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions.
Responsibilities: Customer Operations Specialist
Operational Duties
- You are a key subject matter expert within Customer Operations and assist in all operational duties within the contact centre including inbound calls. You'll actively take part in creating a customer centric culture and future proof the team to serve customer needs.
Customer Escalation
- You will act as a point of escalation to support the customer's demands and needs.
- You will be responsible for delivering fair, consistent and prompt investigations of written and verbal complaints in accordance with the company guidance and case handling rules with the best customer outcome in mind.
Quality Assurance
- To manage our Quality Assurance stakeholders to ensure clear and transparent processes and end to end reporting, to include management escalation and agent route cause analysis. You will also sign post-training needs and carry out spot checks in line with our Quality Assurance Framework.
Coaching & Development
- Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement.
- You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area.
Skills / Experience: Customer Operations Specialist
- Experience in a fast paced, customer centric and dynamic environment, gained within a contact centre setting.
- You are confident working in this environment, whilst role modelling professionalism and accuracy.
- You combine your leadership with a great eye for detail, ability to manage competing priorities such as planning, KPI achievement, costs, service levels, complaints, people engagement, people training & development and conversion.
- You will have a great affinity with our fantastic products, enabling you to remain customer focused with willingness to take on and own issues to resolution.
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.
For information on other roles, we have available please call (phone number removed) for further details.
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Customer Operations Supervisor
Posted today
Job Viewed
Job Description
Customer Operations Supervisor
Salary: Basic up to £32,000 plus Benefits
Location: Malton, North Yorkshire
Our client is currently recruiting for a Customer Operations Supervisor to work at one of their client sites in Malton, North Yorkshire. Working within the Engineering department, you will be responsible for when the Customer Operations Manager is offsite, to oversee team operation on-site to ensure consistent service requirements are met for the customer as well as complete other customer operations duties. You will be responsible for things like speaking with suppliers, placing orders within the necessary timeframe, assisting stores colleagues, providing high levels of customer service, ordering stock and some manual handling of stock will be required.
Skills required for an Customer Operations Supervisor:
- Ideally have either supervisory or management experience.
- Comfortable working within a fast-paced and high-pressurised environment.
- Competent in basic IT Skills – monitoring e-mails, data entry, using stock ordering systems.
- Excellent communication skills and comfortable in a customer-facing role.
- Experience in storerooms or stores activities would be advantageous due to the familiarity of the role.
- Be able to meet some physical demands of the job as my client does manage stores rooms, spare parts and engineering components.
- Prior experience in procurement or office environments, more so in engineering, supply chain, MRO environments would be beneficial but not necessary.
- Working Monday – Friday, core office hours with some flexibility.
The Customer Operations Supervisor will benefit from:
- Joining a large organisation who are consistently winning new contracts strengthening their place within the marketplace.
- Opportunity to progress within the organisation.
- Fantastic Benefits Package and regular Performance Reviews.
Benefits: Flexible Benefits Package
Commutable: Malton, North Yorkshire
If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert.
For further details, contact Andrew McFarlane.
As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme.
You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details.
Customer Operations Advisor
Posted today
Job Viewed
Job Description
Customer Operations Advisor
Salary: Basic £27,165 plus Benefits
Location: Malton, North Yorkshire
Our client is currently recruiting for a Customer Operations Advisor to work at one of their client sites in Malton, North Yorkshire. Working within the Engineering department, you will be responsible for placing orders within necessary timeframes, assisting stores colleagues with booking in goods/deliveries as well as providing high levels of customer service and assistance to the engineers who attend the office. You will also be responsible for speaking with suppliers, ordering stock and completing manual handling of stock from deliveries to the storeroom which may include some heavier items.
Skills required for an Customer Operations Advisor:
- Comfortable working within a fast-paced and high-pressurised environment.
- Competent in basic IT Skills – monitoring e-mails, data entry, using stock ordering systems.
- Excellent communication skills and comfortable in a customer-facing role.
- Experience in storerooms or stores activities would be advantageous due to the familiarity of the role.
- Be able to meet some physical demands of the job as my client does manage stores rooms, spare parts and engineering components.
- Prior experience in procurement or office environments, more so in engineering, supply chain, MRO environments would be beneficial but not necessary.
- Working Monday – Friday, core office hours with some flexibility.
The Customer Operations Advisor will benefit from:
- Joining a large organisation who are consistently winning new contracts strengthening their place within the marketplace.
- Opportunity to progress within the organisation.
- Fantastic Benefits Package and regular Performance Reviews.
Benefits: Flexible Benefits Package
Commutable: Malton, North Yorkshire
If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert.
For further details, contact Andrew McFarlane.
As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme.
You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details.
Customer Operations Supervisor
Posted today
Job Viewed
Job Description
CUSTOMER OPERATIONS SUPERVISOR
Carbon60 is looking to recruit a Customer Operations Supervisor to work for a leading Specialised Industrial Service Provider based in Malton.
ROLE : Customer Operations Supervisor
PAY RATE: between 13.46/hr - 15.38/hr, between 28,000 - 32,000 per annum
JOB TYPE : temp to perm
LOCATION : Malton (YO17)
HOURS : Full time, Monday to Friday, 8.30am - 5pm, 40 hours per week, 30 min break
THE ROLE:
- When Customer Operations Manager is off-site, oversee team operation on-site in their absence to ensure consistent service requirements are met for the customer, additional duties will be addressed with the manager during assignment.
- Use order book to expedite orders and speak to suppliers on a daily basis to ensure orders are on schedule.
- Placing orders within necessary timeframes, ensuring best lead time, price and delivery times.
- Assist stores colleagues with booking in goods/deliveries, correctly allocating stock into the storeroom.
- Providing excellent customer service and assistance to the engineers on-site who attend the office.
- Completing necessary steps to enable any non-stocked parts to be sourced, assessing price, lead time and delivery speed and uploaded to the stock systems.
- Ordering stock required from suppliers.
- Complete manual handling of stock from deliveries to storeroom including heavier items such as motors, pumps, gas bottles.
THE SUCCESSFUL CANDIDATE:
- Competent in basic IT Skills - monitoring emails, data entry, using the stock ordering systems.
- Must be comfortable in a fast-paced and high-pressured environment.
- Must have excellent communication skills and comfortable in a customer-facing role.
- Experience in storerooms /stores activities desirable but not essential, preferred for familiarity with the working environment.
- Be able to meet the physical demands of the manual handling required in the role.
- Prior experience in procurement or office environments, more so in an engineering, supply chain, MRO environment highly beneficial.
- Supervisory experience is beneficial.
- Please be aware that the Sofina site is a slaughterhouse with butchery completed onsite.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.