869 User Operations jobs in the United Kingdom
Customer Operations Specialist
Posted 6 days ago
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Job Description
Join a Premium Brand: Customer Operations Specialist
Milton Keynes | Fully Office Based Working | £14.31 per hour
Start date: 29th Sept 2025
08:30 - 17:00 with a 1 hour lunch break
Please note that our client wouldn’t consider anyone with any holiday in the first 6 weeks of this role due to training.
Are you passionate about delivering first-class customer experiences and supporting operational excellence? Do you thrive in a fast-paced environment where no two days are the same? Our client, a market-leading name in the automotive finance sector, is looking for a driven and experienced Customer Operations Specialist to join their dynamic team.
About the Role
As a Customer Operations Specialist, you’ll be at the heart of the contact centre's daily operations—balancing customer escalations, complaint resolution, quality assurance, and advisor development. You’ll play a key role in delivering a customer-first experience while driving performance and continuous improvement across the team.
Key Responsibilities
Operational Excellence
• Act as a subject matter expert within the Customer Operations team
• Support day-to-day operations including inbound call handling
• Foster a culture of service excellence, helping to future-proof the team
Customer Escalation & Complaint Resolution
• Be a key escalation point for complex customer issues
• Manage investigations of written and verbal complaints in line with regulatory and internal standards
• Ensure outcomes are fair, timely, and customer-centric
Quality Assurance & Compliance
• Collaborate with QA stakeholders to ensure clear, transparent processes
• Conduct regular spot checks and root cause analysis
• Signpost training needs and contribute to the wider QA framework
Coaching & Development
• Lead bite-sized and refresher training sessions to build advisor expertise
• Drive performance through one-to-one coaching, KPI/OPI review, and motivational engagement
• Support retention efforts through a "Great Place to Work" approach
About You
You’re an experienced contact centre professional with a proven track record in customer care and operational support. You bring energy, resilience, and a customer-obsessed mindset. You know how to balance competing priorities while maintaining high standards of service, compliance, and team engagement.
You’ll need:
• Experience in a dynamic, customer-centric contact centre
• Strong communication and leadership skills
• Confidence in handling escalations and complaints with empathy and professionalism
• A sharp eye for process improvement and performance metrics
• Knowledge of regulatory standards (FCA, DPA, AML, etc.) or a willingness to achieve required accreditations
Why Apply?
Our client offers a unique opportunity to work with a premium brand that’s redefining innovation in the automotive finance space. You’ll be empowered to make a difference, with a team that values collaboration, continuous development, and delivering best-in-class customer experiences.
Credit check and DBS check will be required for this role - this will be obtained by Quality Personnel if successful after interview stage.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.
Customer Operations Specialist
Posted 2 days ago
Job Viewed
Job Description
Join a Premium Brand: Customer Operations Specialist
Milton Keynes | Fully Office Based Working | £14.31 per hour
Start date: 29th of Sept 2025
08:30 - 17:00 with a 1 hour lunch break
Please note that our client wouldnt consider anyone with any holiday in the first 6 weeks of this role due to training.
Are you passionate about delivering first-class customer experiences and supporting operational excel.
WHJS1_UKTJ
Customer Operations Advisor
Posted 13 days ago
Job Viewed
Job Description
CUSTOMER OPERATIONS ADVISOR
Carbon60 is looking to recruit a Customer Operation Advisor to work for a leading Specialised Industrial Service Provider based in Hull.
ROLE: Customer Operation Advisor
PAY RATE: 13.93 p/h, around 27,164.80 per annum
JOB TYPE: Contract until 28th January 2026
LOCATION: Hull (HU9)
HOURS: Full time, Monday to Friday, 37.5 hours per week, 8.30am - 5pm.
THE ROLE:
- Stock management and ordering.
- Expediting and maintaining order books - checking upcoming orders, chasing delivery times.
- Ordering stock based on customer requirements.
- Raising purchase orders (PO's) on customers' behalf.
- Maintain accurate records of transactions and stock movements on ERIKS and customer systems.
- Resolving purchasing and supplier invoice queries.
- Housekeeping stores and office area maintain 5s principles.
- Booking goods in/out, issue out to customers and update internal systems.
THE SUCCESSFUL CANDIDATE:
- Basic competent IT literacy skills - professional email correspondence and use of MS Office for data entry - able to adapt to ERP systems on-site.
- Excellent communication skills, able to communicate with customers/engineers on site.
- Able to show initiative and be willing and proactive in duties.
- Excellent time management and organisational skills.
- Stores/Warehouse experience is advantageous.
- Basic understanding of procurement and supply chain principles is beneficial.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Customer Operations Specialsit
Posted 4 days ago
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Job Description
Customer Operations Specialist
12-month temporary contract
14.31 per hour
Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)
Start Date - 29th September 2025
Fully office based
We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes.
Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training.
Job purpose: Customer Operations Specialist
In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions.
Responsibilities: Customer Operations Specialist
Operational Duties
- You are a key subject matter expert within Customer Operations and assist in all operational duties within the contact centre including inbound calls. You'll actively take part in creating a customer centric culture and future proof the team to serve customer needs.
Customer Escalation
- You will act as a point of escalation to support the customer's demands and needs.
- You will be responsible for delivering fair, consistent and prompt investigations of written and verbal complaints in accordance with the company guidance and case handling rules with the best customer outcome in mind.
Quality Assurance
- To manage our Quality Assurance stakeholders to ensure clear and transparent processes and end to end reporting, to include management escalation and agent route cause analysis. You will also sign post-training needs and carry out spot checks in line with our Quality Assurance Framework.
Coaching & Development
- Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement.
- You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area.
Skills / Experience: Customer Operations Specialist
- Experience in a fast paced, customer centric and dynamic environment, gained within a contact centre setting.
- You are confident working in this environment, whilst role modelling professionalism and accuracy.
- You combine your leadership with a great eye for detail, ability to manage competing priorities such as planning, KPI achievement, costs, service levels, complaints, people engagement, people training & development and conversion.
- You will have a great affinity with our fantastic products, enabling you to remain customer focused with willingness to take on and own issues to resolution.
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.
For information on other roles, we have available please call (phone number removed) for further details.
Customer Operations Advisor
Posted 13 days ago
Job Viewed
Job Description
CUSTOMER OPERATIONS ADVISOR
Carbon60 is looking to recruit a Customer Operation Advisor to work for a leading Specialised Industrial Service Provider based in Hull.
ROLE: Customer Operation Advisor
PAY RATE: 13.93 p/h, around 27,164.80 per annum
JOB TYPE: Contract until 28th January 2026
LOCATION: Hull (HU9)
HOURS: Full time, Monday to Friday, 37.5 hours per week, 8.30am - 5pm.
THE ROLE:
- Stock management and ordering.
- Expediting and maintaining order books - checking upcoming orders, chasing delivery times.
- Ordering stock based on customer requirements.
- Raising purchase orders (PO's) on customers' behalf.
- Maintain accurate records of transactions and stock movements on ERIKS and customer systems.
- Resolving purchasing and supplier invoice queries.
- Housekeeping stores and office area maintain 5s principles.
- Booking goods in/out, issue out to customers and update internal systems.
THE SUCCESSFUL CANDIDATE:
- Basic competent IT literacy skills - professional email correspondence and use of MS Office for data entry - able to adapt to ERP systems on-site.
- Excellent communication skills, able to communicate with customers/engineers on site.
- Able to show initiative and be willing and proactive in duties.
- Excellent time management and organisational skills.
- Stores/Warehouse experience is advantageous.
- Basic understanding of procurement and supply chain principles is beneficial.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Customer Operations Manager
Posted 1 day ago
Job Viewed
Job Description
The Customer Operations Manager is responsible for all commercial activities, customer support, administration and management of customer engine and module Shop Visits in line with the Terms & Conditions of the Contract and achieving the Financial targets as defined in the business case across CFM56, GE90, GE9X, GP7200 and any other applicable product lines. The role is central to creating and delivering an Exceptional Customer Experience on behalf of GE Aerospace.
The role involves working with the Regional Customer Teams to manage fleet stability/removal planning, agreeing workscope definition with the Customer and Engineering, management and execution of Shop Visits and associated On Time Delivery, Profitability/Cost, risk modelling and decision making activities in support of the contract.
Also involves definition, management, and execution of contract estimating processes and activities to support contract actualisation, tenders and project reviews. Including tracking the cost of the shop visits, providing real time cost estimates, obtaining customer approval and ensuring accurate invoicing to the customer in line with the contract.
The Customer Operations Manager Owns/influences Shop visit budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the business unit. The role has a major impact within the P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.
**Job Description**
**Roles and Responsibilities**
+ Responsible for the customer satisfaction, On Time Delivery and Profitability/Cost for assigned Customer Contracts, working in partnership with respective Customer Program Managers and Product Line leadership.
+ Provide both service agreement and time and material program management of engine and module shop visits including status reporting as specified within customer agreements.
+ Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
+ Interact with members of multiple globally located Customer Teams (Sales Directors, Customer Service Managers, Customer Program Managers, Field Service Engineers), the global Engineering teams, MRO and repair organisations and/or other teams to solve customer issues.
+ Function as liaison between internal organisations and customers for assigned contracts across the global network, for CFM56, GE90, GE9X, GP7200 and other applicable product lines.
+ Leads others to find creative solutions within complex Airline customer management and MRO shop processes with technical variety and/or interdependent production cycles.
+ Employs sophisticated operational/product management, material and vendor management, knowledge of manufacturing/repair and engineering techniques.
+ Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis.
+ Uses multiple internal and external resources outside of own function to help arrive at a decision.
+ May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
+ Presents business or technical discipline solutions to senior company and customer leadership.
+ Communicates complex messages and negotiates externally and internally with others to adopt a different point of view.
+ Influences peers to take action and may negotiate with external partners, vendors, or customers.
+ Drives a LEAN approach to secure lasting customer and business outcomes, role modelling a Flight Deck (GE Aerospace's proprietary lean operating model) mindset in all they do.
**Required Qualifications & Behaviours**
+ As a leader you will Role Model the GE Aerospace behaviours of Respect for People, Continuous Improvement and be Customer Driven.
+ Expertise in applying Customer Relationship Management and Program Management processes and an ability to apply a Flight Deck mindset as a way of life in a transactional environment.
+ Demonstrable experience of developing strong customer and key stakeholder relationships, with an ability to build trust and inspire confidence, whilst managing sometimes conflicting multiple internal/external demands and difficult messaging.
+ Demonstrable ability to Execute and thrive in a high-pressure environment, to support Airline Customer and Shop operational tempo.
+ Strong oral and written communication skills with an ability to positively engage at all levels of the Customer organisation.
+ Bachelor's degree from an accredited university or college or equivalent knowledge and experience
**Desired Characteristics**
+ Passionate about our Customers, our Business and our Team.
+ Strong business and financial acumen - ability to manage a Shop Visit as a P&L account and optimise cost in a long-term revenue accounting and T&M context.
+ On a well-advanced journey to develop LEAN Mastery and be a Flight Deck Evangelist.
+ Culturally sensitive with the ability to influence and lead in a global environment.
+ Multilingual
+ Master's degree from an accredited university or college or equivalent knowledge and experience.
**Equal Opportunities**
GE Aerospace Wales is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
GE Aerospace Wales is a Disability Confident Committed employer, and welcomes applications from disabled candidates. We are dedicated to ensuring our recruitment processes are accessible to all. Should you require any adjustments to our recruitment processes or would like to ask us a question please contact _._
**Security Clearance**
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS ( to Work**
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website. ( Information**
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Customer Operations Advisor
Posted today
Job Viewed
Job Description
CUSTOMER OPERATIONS ADVISOR
Carbon60 is looking to recruit a Customer Operation Advisor to work for a leading Specialised Industrial Service Provider based in Hull.
ROLE: Customer Operation Advisor
PAY RATE: £13.93 p/h, around £27,164.80 per annum
JOB TYPE: Contract until 28th January 2026
LOCATION: Hull (HU9)
HOURS: Full time, Monday to Friday, 37.5 hours per week, 8.30am - 5pm.
THE ROLE:
- Stock managem.
WHJS1_UKTJ
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Customer Operations, Technician
Posted 4 days ago
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SDUK's brands include the Nations favourite cheese brand Cathedral City plus other well-known butter & spreads (Clover, Country Life, Vitalite, Utterly Butterly), functional ingredients and dairy free products.
This position, internally titled as Customer Operations Technician, is a key role within our Customer Operations Department, working closely with various stakeholders across our UK sites, ou.
Customer Operations Manager
Posted 13 days ago
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Job Description
Customer Operations Manager
Salary starting from £44,551 plus potential 10% bonus, 25 days annual leave and generous pension
Full time Permanent
This position may be offered to manage our Clevedon Delivery Office, BS21 7RW, Nailsea Delivery Office, BS48 1RA or to be part of the management team of Westbury on Trym Delivery Office, BS9 3GG.
About Us
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
The Role
Full accountability for a Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
Shift Pattern
5 days between Monday to Saturday with a rolling day off. Flexibility will be required to meet the needs of the unit.
What You'll Get
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
About You
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
Next Steps
Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here:
Closing Date: Tuesday 16th September 2025 . Please note, this advert may close early if the appropriate number of applications has been reached.
Job reference number
#LI-POST #RMG #LIMRT