2,039 User Operations jobs in the United Kingdom

ABOUT US

Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.

The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.

THE ROLE

As Customer Operations Executive at Strathberry, you will serve as the primary point of contact for customer enquiries and concerns, ensuring the highest standards of service in line with the brand's luxury positioning. This role involves managing customer relationships, resolving issues, and enhancing customer satisfaction, fostering long-term loyalty, and contributing to the overall success of the brand.

We are looking for a strong communicator with a passion for delivering outstanding customer service. A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement. Someone with a data-informed mindset who is confident in using insights to drive service excellence. A collaborative team player who values working across departments to achieve the best outcomes for our customers.

Please note: This is a full-time, permanent position based in London. This role will be based remotely from the rest of the team, working from our warehouse in Feltham.

To apply please submit your CV along with a covering letter , outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.

KEY RESPONSIBILITIES

Customer Operations

• Deliver personalised, high-quality customer experiences that align with our company values and standards.
• Work to identify operational bottlenecks and support the implementation of streamlined, efficient customer service processes.
• Maintain accurate customer records and case histories to ensure consistency and continuity of service.
• Collaborate cross-functionally with internal teams to resolve customer issues swiftly and effectively.
• Stay current on industry trends, competitor services, and customer service innovations to help keep our offering best-in-class.
• Identify opportunities for automation and self-service tools that enhance efficiency and customer satisfaction.

Reporting & Insights

• Support the optimisation of our customer service platforms to enhance daily operations.
• Monitor customer satisfaction metrics and actively contribute to continuous improvement initiatives.
• Collate customer service data and feedback to inform strategic decision-making.
• Use insights to refine customer experience strategies, ensuring delivery remains efficient, responsive, and aligned with customer expectations.
• Remain informed about industry best practices and competitor activity to maintain a competitive service advantage.

WHAT WE OFFER

• 29 days annual leave, plus 3 additional fixed bank holidays
• Never work on your birthday! Additional day holiday on your birthday
• Employer pension scheme
• Employee Assistance Programme
• Staff allocation of Strathberry products

ABOUT YOU

To be a star candidate for this position, you must be able to demonstrate the following skills and experience:

• A strong communicator with a passion for delivering outstanding customer service.
• A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement.
• Someone with a data-informed mindset who is confident in using insights to drive service excellence.
• A collaborative team player who values working across departments to achieve the best outcomes for our customers.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently, with a hands-on attitude.
• 3-5 years of experience in an administration/operations role.

INTERESTED?

To apply please submit your CV along with a covering letter , outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.

We're Hiring a Customer Operations Executive

Location: Wandsworth, London (office-based, Mon–Fri)

Salary: £30K–£35K (depending on experience)

Perks: Annual bonus, private medical insurance, beverage allowance, professional development

About Us

Welcome to Benchmark Drinks one of the UK's fastest-growing wine and drinks companies.

We're the team behind some of the biggest names in the drink's world, partnering with icons like Kylie Minogue, Gary Barlow, Gordon Ramsay, and Graham Norton to bring award-winning wines and innovative 0% ranges to customers across the globe.

We're in an exciting phase of growth and looking for a Customer Operations Executive who's ready to roll up their sleeves, take ownership, and help us deliver exceptional service to our UK and

customers.

The Role

This isn't your average back-office job, you'll be right at the heart of our operations, making sure everything flows seamlessly from order to delivery.

You'll be the go-to person for our customers and distributors, ensuring every order lands exactly where it should, when it should.

You'll be doing things like:

·   Managing customer orders from start to finish; processing, shipping, invoicing, and updates

·   Acting as the key contact for customers and distributors, delivering a service that impresses

·   Leading customer meetings and sharing proactive updates

·   Overseeing stock control, returns, and monthly reconciliations

·   Producing daily order and stock reports

·   Supporting the wider operations team with projects and admin

You'll thrive here if you're:

·   Organised and detail-obsessed

·   A natural communicator, confident with everyone from customers to senior stakeholders

·   Calm under pressure, even when juggling multiple priorities

·   A team player who loves solving problems and finding smarter ways to work

Must-haves:

·   1–2 years of customer service experience

·   Strong Excel skills

Nice-to-haves:

·   Experience in the wine or beverage industry

·   Familiarity with Microsoft Business Central/Bevica

Why You'll Love Working Here

At Benchmark Drinks, you'll join a connected, ambitious team that's redefining what premium drinks look like. We're entrepreneurial, fast-moving, and passionate about what we do, and we celebrate the wins

We invest in our people with:

·   Private medical insurance

·   Annual bonus scheme

·   Annual beverage allowance

·   Professional development and wine education

·   Cycle to work scheme

We work out of a bright, friendly office by the River Thames in southwest London, steps from Wandsworth Park and great transport links.

Ready to join one of the UK's most exciting drinks companies and make your mark

We’re Hiring a Customer Operations Executive 

Location: Wandsworth, London (office-based, Mon–Fri) 

Salary: £30K–£35K (depending on experience) 

Perks: Annual bonus, private medical insurance, beverage allowance, professional development 

About Us  

Welcome to Benchmark Drinks one of the UK’s fastest-growing wine and drinks companies. 

We’re the team behind some of the biggest names in the drink's world, partnering with icons like Kylie Minogue, Gary Barlow, Gordon Ramsay, and Graham Norton to bring award-winning wines and innovative 0% ranges to customers across the globe. 

We’re in an exciting phase of growth and looking for a Customer Operations Executive who’s ready to roll up their sleeves, take ownership, and help us deliver exceptional service to our UK and customers. 

The Role  

This isn’t your average back-office job, you’ll be right at the heart of our operations, making sure everything flows seamlessly from order to delivery. 

You’ll be the go-to person for our customers and distributors, ensuring every order lands exactly where it should, when it should. 

You’ll be doing things like:  

·   Managing customer orders from start to finish; processing, shipping, invoicing, and updates 

·   Acting as the key contact for customers and distributors, delivering a service that impresses 

·   Leading customer meetings and sharing proactive updates 

·   Overseeing stock control, returns, and monthly reconciliations 

·   Producing daily order and stock reports 

·   Supporting the wider operations team with projects and admin 

You’ll thrive here if you’re:  

·   Organised and detail-obsessed 

·   A natural communicator, confident with everyone from customers to senior stakeholders 

·   Calm under pressure, even when juggling multiple priorities 

·   A team player who loves solving problems and finding smarter ways to work 

Must-haves: 

·   1–2 years of customer service experience 

·   Strong Excel skills 

Nice-to-haves:  

·   Experience in the wine or beverage industry 

·   Familiarity with Microsoft Business Central/Bevica 

Why You’ll Love Working Here  

At Benchmark Drinks, you’ll join a connected, ambitious team that’s redefining what premium drinks look like. We’re entrepreneurial, fast-moving, and passionate about what we do, and we celebrate the wins! 

We invest in our people with:  

·   Private medical insurance 

·   Annual bonus scheme 

·   Annual beverage allowance 

·   Professional development and wine education 

·   Cycle to work scheme  

We work out of a bright, friendly office by the River Thames in southwest London, steps from Wandsworth Park and great transport links.  

Ready to join one of the UK’s most exciting drinks companies and make your mark!

CUSTOMER OPERATIONS SUPERVISOR

Carbon60 is looking to recruit a Customer Operations Supervisor to work for a leading Specialised Industrial Service Provider based in Malton.

ROLE : Customer Operations Supervisor

PAY RATE: between £13.46/hr - £5.38/hr, between 8,000 - 2,000 per annum

JOB TYPE : temp to perm

LOCATION : Malton (YO17)

HOURS : Full time, Monday to Friday, 8.30am - 5pm, 40 hours per week, 30.

ZIPC1_UKTJ

Customer Operations Advisor

Salary: Basic £27,165 plus Benefits

Location: Malton, North Yorkshire

Our client is currently recruiting for a Customer Operations Advisor to work at one of their client sites in Malton, North Yorkshire. Working within the Engineering department, you will be responsible for placing orders within necessary timeframes, assisting stores colleagues with booking in goods/delive.

ZIPC1_UKTJ

Customer Operations Supervisor

Salary: Basic up to £32,000 plus Benefits

Location: Malton, North Yorkshire

Our client is currently recruiting for a Customer Operations Supervisor to work at one of their client sites in Malton, North Yorkshire. Working within the Engineering department, you will be responsible for when the Customer Operations Manager is offsite, to oversee team operation on-site to en.

ZIPC1_UKTJ

ABOUT US

Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.

The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.

THE ROLE

As Customer Operations Executive at Strathberry, you will serve as the primary point of contact for customer enquiries and concerns, ensuring the highest standards of service in line with the brand's luxury positioning. This role involves managing customer relationships, resolving issues, and enhancing customer satisfaction, fostering long-term loyalty, and contributing to the overall success of the brand.

We are looking for a strong communicator with a passion for delivering outstanding customer service. A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement. Someone with a data-informed mindset who is confident in using insights to drive service excellence. A collaborative team player who values working across departments to achieve the best outcomes for our customers.

Please note: This is a full-time, permanent position based in London. This role will be based remotely from the rest of the team, working from our warehouse in Feltham.

To apply please submit your CV along with a covering letter , outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.

KEY RESPONSIBILITIES

Customer Operations

• Deliver personalised, high-quality customer experiences that align with our company values and standards.
• Work to identify operational bottlenecks and support the implementation of streamlined, efficient customer service processes.
• Maintain accurate customer records and case histories to ensure consistency and continuity of service.
• Collaborate cross-functionally with internal teams to resolve customer issues swiftly and effectively.
• Stay current on industry trends, competitor services, and customer service innovations to help keep our offering best-in-class.
• Identify opportunities for automation and self-service tools that enhance efficiency and customer satisfaction.

Reporting & Insights

• Support the optimisation of our customer service platforms to enhance daily operations.
• Monitor customer satisfaction metrics and actively contribute to continuous improvement initiatives.
• Collate customer service data and feedback to inform strategic decision-making.
• Use insights to refine customer experience strategies, ensuring delivery remains efficient, responsive, and aligned with customer expectations.
• Remain informed about industry best practices and competitor activity to maintain a competitive service advantage.

WHAT WE OFFER

• 29 days annual leave, plus 3 additional fixed bank holidays
• Never work on your birthday! Additional day holiday on your birthday
• Employer pension scheme
• Employee Assistance Programme
• Staff allocation of Strathberry products

ABOUT YOU

To be a star candidate for this position, you must be able to demonstrate the following skills and experience:

• A strong communicator with a passion for delivering outstanding customer service.
• A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement.
• Someone with a data-informed mindset who is confident in using insights to drive service excellence.
• A collaborative team player who values working across departments to achieve the best outcomes for our customers.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently, with a hands-on attitude.
• 3-5 years of experience in an administration/operations role.

INTERESTED?

To apply please submit your CV along with a covering letter , outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.

We’re Hiring a Customer Operations Executive 

Location: Wandsworth, London (office-based, Mon–Fri) 

Salary: £30K–£35K (depending on experience) 

Perks: Annual bonus, private medical insurance, beverage allowance, professional development 

About Us  

Welcome to Benchmark Drinks one of the UK’s fastest-growing wine and drinks companies. 

We’re the team behind some of the biggest names in the drink's world, partnering with icons like Kylie Minogue, Gary Barlow, Gordon Ramsay, and Graham Norton to bring award-winning wines and innovative 0% ranges to customers across the globe. 

We’re in an exciting phase of growth and looking for a Customer Operations Executive who’s ready to roll up their sleeves, take ownership, and help us deliver exceptional service to our UK and customers. 

The Role  

This isn’t your average back-office job, you’ll be right at the heart of our operations, making sure everything flows seamlessly from order to delivery. 

You’ll be the go-to person for our customers and distributors, ensuring every order lands exactly where it should, when it should. 

You’ll be doing things like:  

·   Managing customer orders from start to finish; processing, shipping, invoicing, and updates 

·   Acting as the key contact for customers and distributors, delivering a service that impresses 

·   Leading customer meetings and sharing proactive updates 

·   Overseeing stock control, returns, and monthly reconciliations 

·   Producing daily order and stock reports 

·   Supporting the wider operations team with projects and admin 

You’ll thrive here if you’re:  

·   Organised and detail-obsessed 

·   A natural communicator, confident with everyone from customers to senior stakeholders 

·   Calm under pressure, even when juggling multiple priorities 

·   A team player who loves solving problems and finding smarter ways to work 

Must-haves: 

·   1–2 years of customer service experience 

·   Strong Excel skills 

Nice-to-haves:  

·   Experience in the wine or beverage industry 

·   Familiarity with Microsoft Business Central/Bevica 

Why You’ll Love Working Here  

At Benchmark Drinks, you’ll join a connected, ambitious team that’s redefining what premium drinks look like. We’re entrepreneurial, fast-moving, and passionate about what we do, and we celebrate the wins! 

We invest in our people with:  

·   Private medical insurance 

·   Annual bonus scheme 

·   Annual beverage allowance 

·   Professional development and wine education 

·   Cycle to work scheme  

We work out of a bright, friendly office by the River Thames in southwest London, steps from Wandsworth Park and great transport links.  

Ready to join one of the UK’s most exciting drinks companies and make your mark!

Job Title: Customer Operations Manager

Location: Warwick, CV35 0DB

Working Hours/Shift Pattern: Monday to Thursday 7:00 - 15.30, Friday 7:00 - 12:00

35 hours/week, 1-hour unpaid lunch break Monday - Thursday

Type of Employment: Temporary only for 3 months (possibility of extension but no guarantee)

Start Date: ASAP

Main duties & responsibilities:

• Process quotations for stock to order based on data provided by the customer
• Complete quoting, ordering and raising invoices to suit customer requirements
• Expedite orders in process
• Check and process deliveries in stores area on-site
• Transport goods from stores area to office on-site
• Book goods in, create delivery notes and distribute orders to the customer's staff
• Completing day-to-day sales administration as applicable on internal and customer digital systems
• Adhering to H&S policies and procedures on site

Essential skills / experience / qualifications:

• Able to process sales quotations and demonstrate purchasing and expediting experience
• Excellent customer relations and communication skills
• Able to actively engage and build relationships with customers on-site to benefit sales activity and service to the customer
• Able to demonstrate and use basic IT literacy skills to complete daily activities; system specific training will be provided
• Supervisory experience is not essential, but candidates need to be able to demonstrate understanding of having sole responsibility and accountability for sales performance and customer relationships.
• Previous experience having managed customer accounts
• Comfortable being the sole member on-site working alongside customer on a daily basis

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.