2,039 User Operations jobs in the United Kingdom
Customer Operations Executive
Posted 1 day ago
Job Viewed
Job Description
This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.
They're now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth.
They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they're looking for bright and ambitious people to help make this happen.
This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they've learned to move into all kinds of great roles.
Your day-to-day responsibilities
- Solving queries and problems from customers and cleaners via phone, messaging and email; you'll have agency to do the right thing, not follow a script
- Helping to solve thornier issues such as customer complaints or cleaners who need to take time off at late notice
- Onboarding our new cleaners via online calls, listening to their questions and helping to set them up for success
- As you get more experienced, you'll expand your knowledge and responsibilities into any number of areas, for example: using data to match supply (cleaners) with demand (bookings), helping with online help centre content, learning about tradespeople and becoming the main growth person for an entirely new product (like plumbing or gardening!)
About you:
- Passionate about delivering an amazing customer experience
- Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills
- Exceptional communication skills, both written and verbal
- A positive and high-energy attitude
- Ambition to take on more responsibility and ownership quickly
Benefits:
- Up to 20 'work from anywhere' days per year
- Posh Christmas and summer parties
- Tons of sponsored (but not too heavily organised!) office fun
- Access to apprenticeships and formal coaching
Customer Operations Executive
Posted today
Job Viewed
Job Description
ABOUT US
Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.
The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.
THE ROLE
As Customer Operations Executive at Strathberry, you will serve as the primary point of contact for customer enquiries and concerns, ensuring the highest standards of service in line with the brand's luxury positioning. This role involves managing customer relationships, resolving issues, and enhancing customer satisfaction, fostering long-term loyalty, and contributing to the overall success of the brand.
We are looking for a strong communicator with a passion for delivering outstanding customer service. A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement. Someone with a data-informed mindset who is confident in using insights to drive service excellence. A collaborative team player who values working across departments to achieve the best outcomes for our customers.
Please note: This is a full-time, permanent position based in London. This role will be based remotely from the rest of the team, working from our warehouse in Feltham.
To apply please submit your CV along with a covering letter , outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.
KEY RESPONSIBILITIES
Customer Operations
- Deliver personalised, high-quality customer experiences that align with our company values and standards.
- Work to identify operational bottlenecks and support the implementation of streamlined, efficient customer service processes.
- Maintain accurate customer records and case histories to ensure consistency and continuity of service.
- Collaborate cross-functionally with internal teams to resolve customer issues swiftly and effectively.
- Stay current on industry trends, competitor services, and customer service innovations to help keep our offering best-in-class.
- Identify opportunities for automation and self-service tools that enhance efficiency and customer satisfaction.
Reporting & Insights
- Support the optimisation of our customer service platforms to enhance daily operations.
- Monitor customer satisfaction metrics and actively contribute to continuous improvement initiatives.
- Collate customer service data and feedback to inform strategic decision-making.
- Use insights to refine customer experience strategies, ensuring delivery remains efficient, responsive, and aligned with customer expectations.
- Remain informed about industry best practices and competitor activity to maintain a competitive service advantage.
WHAT WE OFFER
- 29 days annual leave, plus 3 additional fixed bank holidays
- Never work on your birthday! Additional day holiday on your birthday
- Employer pension scheme
- Employee Assistance Programme
- Staff allocation of Strathberry products
ABOUT YOU
To be a star candidate for this position, you must be able to demonstrate the following skills and experience:
- A strong communicator with a passion for delivering outstanding customer service.
- A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement.
- Someone with a data-informed mindset who is confident in using insights to drive service excellence.
- A collaborative team player who values working across departments to achieve the best outcomes for our customers.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work independently, with a hands-on attitude.
- 3-5 years of experience in an administration/operations role.
INTERESTED?
To apply please submit your CV along with a covering letter , outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.
Customer Operations Executive
Posted today
Job Viewed
Job Description
We're Hiring a Customer Operations Executive
Location: Wandsworth, London (office-based, Mon–Fri)
Salary: £30K–£35K (depending on experience)
Perks: Annual bonus, private medical insurance, beverage allowance, professional development
About Us
Welcome to Benchmark Drinks one of the UK's fastest-growing wine and drinks companies.
We're the team behind some of the biggest names in the drink's world, partnering with icons like Kylie Minogue, Gary Barlow, Gordon Ramsay, and Graham Norton to bring award-winning wines and innovative 0% ranges to customers across the globe.
We're in an exciting phase of growth and looking for a Customer Operations Executive who's ready to roll up their sleeves, take ownership, and help us deliver exceptional service to our UK and
customers.
The Role
This isn't your average back-office job, you'll be right at the heart of our operations, making sure everything flows seamlessly from order to delivery.
You'll be the go-to person for our customers and distributors, ensuring every order lands exactly where it should, when it should.
You'll be doing things like:
· Managing customer orders from start to finish; processing, shipping, invoicing, and updates
· Acting as the key contact for customers and distributors, delivering a service that impresses
· Leading customer meetings and sharing proactive updates
· Overseeing stock control, returns, and monthly reconciliations
· Producing daily order and stock reports
· Supporting the wider operations team with projects and admin
You'll thrive here if you're:
· Organised and detail-obsessed
· A natural communicator, confident with everyone from customers to senior stakeholders
· Calm under pressure, even when juggling multiple priorities
· A team player who loves solving problems and finding smarter ways to work
Must-haves:
· 1–2 years of customer service experience
· Strong Excel skills
Nice-to-haves:
· Experience in the wine or beverage industry
· Familiarity with Microsoft Business Central/Bevica
Why You'll Love Working Here
At Benchmark Drinks, you'll join a connected, ambitious team that's redefining what premium drinks look like. We're entrepreneurial, fast-moving, and passionate about what we do, and we celebrate the wins
We invest in our people with:
· Private medical insurance
· Annual bonus scheme
· Annual beverage allowance
· Professional development and wine education
· Cycle to work scheme
We work out of a bright, friendly office by the River Thames in southwest London, steps from Wandsworth Park and great transport links.
Ready to join one of the UK's most exciting drinks companies and make your mark
Customer Operations Executive
Posted 2 days ago
Job Viewed
Job Description
We’re Hiring a Customer Operations Executive
Location: Wandsworth, London (office-based, Mon–Fri)
Salary: £30K–£35K (depending on experience)
Perks: Annual bonus, private medical insurance, beverage allowance, professional development
About Us
Welcome to Benchmark Drinks one of the UK’s fastest-growing wine and drinks companies.
We’re the team behind some of the biggest names in the drink's world, partnering with icons like Kylie Minogue, Gary Barlow, Gordon Ramsay, and Graham Norton to bring award-winning wines and innovative 0% ranges to customers across the globe.
We’re in an exciting phase of growth and looking for a Customer Operations Executive who’s ready to roll up their sleeves, take ownership, and help us deliver exceptional service to our UK and customers.
The Role
This isn’t your average back-office job, you’ll be right at the heart of our operations, making sure everything flows seamlessly from order to delivery.
You’ll be the go-to person for our customers and distributors, ensuring every order lands exactly where it should, when it should.
You’ll be doing things like:
· Managing customer orders from start to finish; processing, shipping, invoicing, and updates
· Acting as the key contact for customers and distributors, delivering a service that impresses
· Leading customer meetings and sharing proactive updates
· Overseeing stock control, returns, and monthly reconciliations
· Producing daily order and stock reports
· Supporting the wider operations team with projects and admin
You’ll thrive here if you’re:
· Organised and detail-obsessed
· A natural communicator, confident with everyone from customers to senior stakeholders
· Calm under pressure, even when juggling multiple priorities
· A team player who loves solving problems and finding smarter ways to work
Must-haves:
· 1–2 years of customer service experience
· Strong Excel skills
Nice-to-haves:
· Experience in the wine or beverage industry
· Familiarity with Microsoft Business Central/Bevica
Why You’ll Love Working Here
At Benchmark Drinks, you’ll join a connected, ambitious team that’s redefining what premium drinks look like. We’re entrepreneurial, fast-moving, and passionate about what we do, and we celebrate the wins!
We invest in our people with:
· Private medical insurance
· Annual bonus scheme
· Annual beverage allowance
· Professional development and wine education
· Cycle to work scheme
We work out of a bright, friendly office by the River Thames in southwest London, steps from Wandsworth Park and great transport links.
Ready to join one of the UK’s most exciting drinks companies and make your mark!
Customer Operations Supervisor
Posted today
Job Viewed
Job Description
CUSTOMER OPERATIONS SUPERVISOR
Carbon60 is looking to recruit a Customer Operations Supervisor to work for a leading Specialised Industrial Service Provider based in Malton.
ROLE : Customer Operations Supervisor
PAY RATE: between £13.46/hr - £5.38/hr, between 8,000 - 2,000 per annum
JOB TYPE : temp to perm
LOCATION : Malton (YO17)
HOURS : Full time, Monday to Friday, 8.30am - 5pm, 40 hours per week, 30.
ZIPC1_UKTJ
Customer Operations Advisor
Posted today
Job Viewed
Job Description
Customer Operations Advisor
Salary: Basic £27,165 plus Benefits
Location: Malton, North Yorkshire
Our client is currently recruiting for a Customer Operations Advisor to work at one of their client sites in Malton, North Yorkshire. Working within the Engineering department, you will be responsible for placing orders within necessary timeframes, assisting stores colleagues with booking in goods/delive.
ZIPC1_UKTJ
Customer Operations Supervisor
Posted today
Job Viewed
Job Description
Customer Operations Supervisor
Salary: Basic up to £32,000 plus Benefits
Location: Malton, North Yorkshire
Our client is currently recruiting for a Customer Operations Supervisor to work at one of their client sites in Malton, North Yorkshire. Working within the Engineering department, you will be responsible for when the Customer Operations Manager is offsite, to oversee team operation on-site to en.
ZIPC1_UKTJ
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Customer Operations Executive
Posted today
Job Viewed
Job Description
ABOUT US
Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.
The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.
THE ROLE
As Customer Operations Executive at Strathberry, you will serve as the primary point of contact for customer enquiries and concerns, ensuring the highest standards of service in line with the brand's luxury positioning. This role involves managing customer relationships, resolving issues, and enhancing customer satisfaction, fostering long-term loyalty, and contributing to the overall success of the brand.
We are looking for a strong communicator with a passion for delivering outstanding customer service. A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement. Someone with a data-informed mindset who is confident in using insights to drive service excellence. A collaborative team player who values working across departments to achieve the best outcomes for our customers.
Please note: This is a full-time, permanent position based in London. This role will be based remotely from the rest of the team, working from our warehouse in Feltham.
To apply please submit your CV along with a covering letter , outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.
KEY RESPONSIBILITIES
Customer Operations
- Deliver personalised, high-quality customer experiences that align with our company values and standards.
- Work to identify operational bottlenecks and support the implementation of streamlined, efficient customer service processes.
- Maintain accurate customer records and case histories to ensure consistency and continuity of service.
- Collaborate cross-functionally with internal teams to resolve customer issues swiftly and effectively.
- Stay current on industry trends, competitor services, and customer service innovations to help keep our offering best-in-class.
- Identify opportunities for automation and self-service tools that enhance efficiency and customer satisfaction.
Reporting & Insights
- Support the optimisation of our customer service platforms to enhance daily operations.
- Monitor customer satisfaction metrics and actively contribute to continuous improvement initiatives.
- Collate customer service data and feedback to inform strategic decision-making.
- Use insights to refine customer experience strategies, ensuring delivery remains efficient, responsive, and aligned with customer expectations.
- Remain informed about industry best practices and competitor activity to maintain a competitive service advantage.
WHAT WE OFFER
- 29 days annual leave, plus 3 additional fixed bank holidays
- Never work on your birthday! Additional day holiday on your birthday
- Employer pension scheme
- Employee Assistance Programme
- Staff allocation of Strathberry products
ABOUT YOU
To be a star candidate for this position, you must be able to demonstrate the following skills and experience:
- A strong communicator with a passion for delivering outstanding customer service.
- A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement.
- Someone with a data-informed mindset who is confident in using insights to drive service excellence.
- A collaborative team player who values working across departments to achieve the best outcomes for our customers.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work independently, with a hands-on attitude.
- 3-5 years of experience in an administration/operations role.
INTERESTED?
To apply please submit your CV along with a covering letter , outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.
Customer Operations Executive
Posted today
Job Viewed
Job Description
We’re Hiring a Customer Operations Executive
Location: Wandsworth, London (office-based, Mon–Fri)
Salary: £30K–£35K (depending on experience)
Perks: Annual bonus, private medical insurance, beverage allowance, professional development
About Us
Welcome to Benchmark Drinks one of the UK’s fastest-growing wine and drinks companies.
We’re the team behind some of the biggest names in the drink's world, partnering with icons like Kylie Minogue, Gary Barlow, Gordon Ramsay, and Graham Norton to bring award-winning wines and innovative 0% ranges to customers across the globe.
We’re in an exciting phase of growth and looking for a Customer Operations Executive who’s ready to roll up their sleeves, take ownership, and help us deliver exceptional service to our UK and customers.
The Role
This isn’t your average back-office job, you’ll be right at the heart of our operations, making sure everything flows seamlessly from order to delivery.
You’ll be the go-to person for our customers and distributors, ensuring every order lands exactly where it should, when it should.
You’ll be doing things like:
· Managing customer orders from start to finish; processing, shipping, invoicing, and updates
· Acting as the key contact for customers and distributors, delivering a service that impresses
· Leading customer meetings and sharing proactive updates
· Overseeing stock control, returns, and monthly reconciliations
· Producing daily order and stock reports
· Supporting the wider operations team with projects and admin
You’ll thrive here if you’re:
· Organised and detail-obsessed
· A natural communicator, confident with everyone from customers to senior stakeholders
· Calm under pressure, even when juggling multiple priorities
· A team player who loves solving problems and finding smarter ways to work
Must-haves:
· 1–2 years of customer service experience
· Strong Excel skills
Nice-to-haves:
· Experience in the wine or beverage industry
· Familiarity with Microsoft Business Central/Bevica
Why You’ll Love Working Here
At Benchmark Drinks, you’ll join a connected, ambitious team that’s redefining what premium drinks look like. We’re entrepreneurial, fast-moving, and passionate about what we do, and we celebrate the wins!
We invest in our people with:
· Private medical insurance
· Annual bonus scheme
· Annual beverage allowance
· Professional development and wine education
· Cycle to work scheme
We work out of a bright, friendly office by the River Thames in southwest London, steps from Wandsworth Park and great transport links.
Ready to join one of the UK’s most exciting drinks companies and make your mark!
Customer Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Job Title: Customer Operations Manager
Location: Warwick, CV35 0DB
Working Hours/Shift Pattern: Monday to Thursday 7:00 - 15.30, Friday 7:00 - 12:00
35 hours/week, 1-hour unpaid lunch break Monday - Thursday
Type of Employment: Temporary only for 3 months (possibility of extension but no guarantee)
Start Date: ASAP
Main duties & responsibilities:
- Process quotations for stock to order based on data provided by the customer
- Complete quoting, ordering and raising invoices to suit customer requirements
- Expedite orders in process
- Check and process deliveries in stores area on-site
- Transport goods from stores area to office on-site
- Book goods in, create delivery notes and distribute orders to the customer's staff
- Completing day-to-day sales administration as applicable on internal and customer digital systems
- Adhering to H&S policies and procedures on site
Essential skills / experience / qualifications:
- Able to process sales quotations and demonstrate purchasing and expediting experience
- Excellent customer relations and communication skills
- Able to actively engage and build relationships with customers on-site to benefit sales activity and service to the customer
- Able to demonstrate and use basic IT literacy skills to complete daily activities; system specific training will be provided
- Supervisory experience is not essential, but candidates need to be able to demonstrate understanding of having sole responsibility and accountability for sales performance and customer relationships.
- Previous experience having managed customer accounts
- Comfortable being the sole member on-site working alongside customer on a daily basis
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.