509 User Researcher jobs in the United Kingdom

User Researcher – Public Sector Transformation

Contract | £590 per day (Inside IR35)

Remote-first

Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative.

What you’ll bring:

• Proven track record delivering user research within government or GDS-aligned environments.
• Experience leading or mentoring multidisciplinary UCD teams.
• Strong understanding of Agile delivery and user-centred design principles.
• Skilled in planning, executing, and analysing user research to inform service and interaction design.
• Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders.
• Confident in presenting evidence and facilitating workshops to embed user insight into delivery.

Role details:

• £590 per day (Inside IR35)
• Active SC Clearance required
• Immediate start
• Remote-first (occasional travel may be required)

If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme.

User Researcher – GOV / GDS

Remote Inside IR35 Contract

Contract User Researcher required to help us deliver on one of our Government projects.

What you'll do:

• Conduct a range of research activities (e.g. interviews, usability testing, surveys) in line with GDS standards.
• Work closely with designers, developers and policy teams to turn research insights into actionable improvements.
• Champion user needs and accessibility across the product lifecycle.

What we’re looking for:

• Proven experience in user research, preferably in an agile, digital service environment.
• Familiarity with the GOV.UK Service Standard and working within GDS frameworks.
• Strong communication and collaboration skills.

Introduction
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We Offer

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

Your Role And Responsibilities
An Experience Consultant specializing in Research is responsible for conducting a range of methodologies to gather customer insights for creating engaging and interactive digital experiences, including web, mobile, and other digital platforms. These techniques may encompass ethnographic research, generative research, quantitative research, workshops, secondary research, surveys, focus groups, social listening, prototyping, usability, and accessibility testing. The role requires interpreting and analysing research data, extracting valuable insights, and applying analytical skills and technical or statistical backgrounds to uncover user needs and behaviours. Ultimately, the Experience Consultant in Research plays a crucial role in shaping brand experiences and communications that resonate with target audiences.

• Conduct user research using both qualitative and quantitative methods including interviews, surveys, usability testing, and analytics analysis.
• Employ user-centered design methodologies to inform design decisions, focusing on empathy, iterative design, and evidence-based practices.
• Develop and implement strategies to identify and document user needs, pain points, and expectations.
• Design and maintain user personas, user journey maps, and experience trackers to visualize and communicate user insights effectively.
• Collaborate with cross-functional teams, including designers, developers, product managers, and stakeholders, to ensure user needs are considered at all stages of the development process.
• Conduct heuristic evaluations and cognitive walkthroughs to improve interface design and user flow.
• Stay abreast of emerging trends and best practices in user research and user-centered design.

This role requires a candidate who is passionate about understanding human behaviour and how to leverage those insights to create meaningful, effective, and accessible digital solutions for the public sector.

If you're a detail-oriented, empathetic, and analytically

Preferred Education
Bachelor's Degree

Required Technical And Professional Expertise

• Experience in user research, preferably within the public sector.
• Experience with research a range of research techniques e.g. interviews surveys usability tests etc.
• Strong analytical and storytelling skills.
• Familiarity with UX design and agile development processes.
• Ability to work independently and autonomously.
• Proven experience with user-centered design methodologies and their application in a professional setting.
• Strong analytical skills to interpret research findings and translate them into actionable insights.
• Excellent communication and presentation skills to effectively share findings with diverse audiences.
• Proficiency with research tools and techniques such as A/B testing, card sorting, and contextual inquiry.

As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.

Preferred Technical And Professional Experience

• Certified Professional in User Experience by the International Association of UX Professionals (UXPA).
• Certification in User Research by a reputable organisation.
• Google Analytics Individual Qualification (GAIQ) certification.

User Researcher – Public Sector Transformation

Contract | £590 per day (Inside IR35)

Remote-first

Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative.

What you’ll bring:

• Proven track record delivering user research within government or GDS-aligned environments.
• Experience leading or mentoring multidisciplinary UCD teams.
• Strong understanding of Agile delivery and user-centred design principles.
• Skilled in planning, executing, and analysing user research to inform service and interaction design.
• Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders.
• Confident in presenting evidence and facilitating workshops to embed user insight into delivery.

Role details:

• £590 per day (Inside IR35)
• Active SC Clearance required
• Immediate start
• Remote-first (occasional travel may be required)

If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme.

User Researcher

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Requirements

Your role

We are looking for an experienced User Researcher to join our growing team on a permanent basis. You will have a passion for understanding and championing the user.

You will have experience of working on products and services in a public sector

environment, conducting user research on projects to a high ethical standard, with knowledge of GDS standards. 

Your responsibilities will include:

●    Championing the user on services and products

●    Planning and conducting user research, developing recruitment briefs, conducting analysis and presenting research findings

●    Appropriate story telling of research findings to different audiences

●    Collaborating with the product team to turn research findings into prototypes and features that meet the user need

●    Presenting research findings, user insight and recommendations to the product team and wider stakeholders

●    Promoting user centered design principles and best practice within government

●    Applying relevant knowledge in the user-centered design process to product and service design

●    Undertaking qualitative and quantitative research projects, such as ethnography and usability studies

Requirements

Essential skills

●    Knowledge, experience and passion for user centered design practices

●    Experience undertaking user research and using a range of research methods, such as usability testing, interviewing, and surveys, as well as being able to choose an appropriate method for a project

●    Experience working in agile multidisciplinary teams, including designers and developers, to build digital products and services

●    Confidence developing user needs, personas/mindsets, user journey maps, and other research artefacts

●    Experience applying and understanding of ethical research practices and processes, such as consent

●    Experience gathering evidence to support decision making, and gathering research questions and assumptions from a project team

●    Confidence championing user-centred design practices for digital products and services

●    Experience managing stakeholders, building successful relationships, and collaborating with stakeholders and the project team to define research goals and involve them in research

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.

Desirable skills

Skills that would also be useful in this role include:

●    Advocating for fully accessible and inclusive products and services, along with a working knowledge of applying accessibility and inclusivity to projects

●    Taking a proactive approach to diversity, equity and inclusion internally and with clients

●    Experience or a working knowledge of GDS service assessments

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website ( )

User Researcher

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Requirements

Your role

We are looking for an experienced User Researcher to join our growing team on a permanent basis. You will have a passion for understanding and championing the user.

You will have experience of working on products and services in a public sector

environment, conducting user research on projects to a high ethical standard, with knowledge of GDS standards. 

Your responsibilities will include:

●    Championing the user on services and products

●    Planning and conducting user research, developing recruitment briefs, conducting analysis and presenting research findings

●    Appropriate story telling of research findings to different audiences

●    Collaborating with the product team to turn research findings into prototypes and features that meet the user need

●    Presenting research findings, user insight and recommendations to the product team and wider stakeholders

●    Promoting user centered design principles and best practice within government

●    Applying relevant knowledge in the user-centered design process to product and service design

●    Undertaking qualitative and quantitative research projects, such as ethnography and usability studies

Requirements

Essential skills

●    Knowledge, experience and passion for user centered design practices

●    Experience undertaking user research and using a range of research methods, such as usability testing, interviewing, and surveys, as well as being able to choose an appropriate method for a project

●    Experience working in agile multidisciplinary teams, including designers and developers, to build digital products and services

●    Confidence developing user needs, personas/mindsets, user journey maps, and other research artefacts

●    Experience applying and understanding of ethical research practices and processes, such as consent

●    Experience gathering evidence to support decision making, and gathering research questions and assumptions from a project team

●    Confidence championing user-centred design practices for digital products and services

●    Experience managing stakeholders, building successful relationships, and collaborating with stakeholders and the project team to define research goals and involve them in research

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.

Desirable skills

Skills that would also be useful in this role include:

●    Advocating for fully accessible and inclusive products and services, along with a working knowledge of applying accessibility and inclusivity to projects

●    Taking a proactive approach to diversity, equity and inclusion internally and with clients

●    Experience or a working knowledge of GDS service assessments

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website ( )

About us:

Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

At a certified  you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

The Role:

At Informed Solutions, we design and deliver digital services that make the world a healthier, safer, and more sustainable place. Our mission is to help transform public services for real people: improving access, usability, efficiency and outcomes through rigorous research, human-centred design, and evidence-led delivery. We work on projects that matter, enhancing citizen experiences, supporting policy delivery, and enabling digital transformation that is inclusive, reliable, and built for impact.

As a UX Researcher, you’ll play a pivotal role in shaping user-centred services that deliver real impact across the public sector. You’ll bring deep expertise in research methodologies and user-centred design, helping teams and clients alike to understand user needs, test ideas, and deliver accessible and usable services.

This role will see you influencing project teams, engaging with senior stakeholders, and mentoring early-career colleagues, all while driving forward Informed’s user-centred design capability.

Requirements

This is a varied and rewarding role, where you’ll be:

• Applying user-centred design principles at every stage of delivery, ensuring iterative, evidence-led development.
• Planning, conducting, moderating, and analysing user testing sessions, rapidly turning insights into actionable design recommendations.
• Evaluating and monitoring client experiences across multiple touchpoints and platforms, anticipating and addressing usability issues.
• Drawing on a wide range of UX research methods – from remote testing and heuristic evaluation to competitor analysis, surveys, and information architecture activities.
• Collaborating with product owners, designers, developers, and analysts to translate research findings into design solutions.
• Coordinating all aspects of user testing, including recruitment, logistics, and managing external suppliers.

Essential Skills and Experience

We’re looking for someone with:

• Demonstrable experience moderating one-to-one usability sessions, with training in interviewing techniques being highly desirable.
• Strong knowledge of UCD principles and best practices.
• Practical experience applying a variety of qualitative and quantitative UX research methods, with clear awareness of their strengths and limitations.
• Experience using commercial UX research tools.
• Ability to manage competing priorities in fast-paced, agile environments.
• Excellent planning, organisation, and time management skills.

Desirable Skills:

• A track record of delivering digital services aligned to recognised standards and design manuals (e.g. GDS).

• Experience working in a consultancy environment, ideally delivering government services.
• Strong awareness of accessibility standards and how to design and test services that are inclusive for all users.
• Experience in another area of user-centred design, such as UX/UI design, business analysis, or service design.

Senior colleagues, experts, and leaders at Informed Solutions are committed to supporting, coaching, upskilling, and enabling the success and career progression of each other.

There are some foundation areas, however, which you need to possess to be able to successfully contribute to your team and work alongside others.  

 Key abilities that are necessary for success

• Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
• Ability to manage competing priorities and your time so you can deliver high-quality work within deadlines.
• Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
• Good judgement and decision-making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
• Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.

We work in a fast-paced, ever-evolving innovation and problem-solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset.

We appreciate that this workplace culture and the level of variety won’t suit everyone.  However, after significant consultations with colleagues at all levels, we understand that these are the fundamentals of success in undertaking the complex, innovation work which is the DNA of Informed Solutions.

These shared foundations are important to team cohesion, performance, and mutual personal support.

As colleagues, we thrive in successfully problem solving together to deliver real-world impact; and value the variety of challenges and opportunities to learn, grow, and progress on a personal and professional level.

What You’ll Gain

At Informed Solutions, you’ll make a real impact while growing your career as a UX Researcher. You’ll gain:

• Influence: Shape research strategies and inform the design of services used by millions.
• Professional growth: Develop your expertise across a wide range of research methods while mentoring others.
• High-profile projects: Work on enterprise-scale public services with real societal impact.
• Collaboration: Partner with designers, developers, and stakeholders in a supportive, multi-disciplinary environment.
• Career progression: Build consultancy skills and client-facing experience to take your career to the next level.

Benefits

Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

These can include:

• InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
• Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays*
• Sabbatical Leave Scheme*
• Enhanced Maternity Leave and Pay*
• Enhanced Paternity Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals

*Qualifying period applies

Culture

We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.

We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.

We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.

Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of. 

We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.

Our Future Health will be the UK’s largest ever health research programme, bringing people together to develop new ways to detect, prevent, and treat diseases. Diseases like cancer, dementia, diabetes, and heart disease affect the lives of many people in our communities. Our goal is to create a world-leading resource for health research, to improve our understanding and spot the patterns of how and why common diseases start, so treatments can begin sooner and be more effective.

Our plan is to bring together 5 million volunteers from right across the UK who will be asked to contribute information to help build one of the most detailed pictures we have ever had of people’s health. Researchers will be able to use this information to make new discoveries about human health and diseases. So future generations can live in good health for longer. 

We’re looking for a User Researcher to help shape and optimise how Our Future Health recruits and engages participants. You’ll play a critical role in ensuring our products and services are grounded in a deep understanding of user needs, behaviours, and experiences. 

We are considering candidates at various levels for this role.

Your duties will include:   

• Lead and conduct user research across the product lifecycle, using qualitative and quantitative methods such as interviews, surveys, diary studies, and ethnographic research. 

• Generate and communicate actionable insights that inform design decisions, improve user experience, and support strategic priorities—through reports, presentations, and storytelling tailored to different audiences. 

• Design and run usability studies to refine features before launch, reducing friction and enhancing participant satisfaction. 

• Post-launch, evaluate the impact of products and services, identifying what works, what doesn’t, and why, working in collaboration with product analysts. 

• Collaborate with other user centred design professionals to embed user-centred thinking into cross-functional teams. 

• Facilitate workshops to align teams around user insights and design priorities. 

• Maintain a repository of user insights to support ongoing and future work. 

• Support non-expert colleagues in planning and conducting user research, providing guidance and subject matter expertise. 

• Champion inclusive and accessible design research, ensuring the voice of the user is represented throughout. 

Requirements

We’re looking for someone who can bring curiosity, rigour, and empathy to understanding how bring participants into Our Future Health. You should have: 

• Proven experience conducting user research with digital products or services, including designing and running studies independently. 

• Experience working in growth-focused environments, with a focus on acquisition. 

• Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis. 

• Ability to generate actionable insights from complex data, translating findings into clear recommendations that improve participant engagement and experience. 

• Ability to clearly communicate research processes and outputs to stakeholders in a way that maximises the likelihood that insights are integrated into product and service development. 

• Experience using research tools and platforms (e.g. for recruitment, testing, analysis, and documentation). 

• Experience working in agile, cross-functional teams, contributing to both discovery and delivery phases of product and service development. 

• Confidence advocating for user research, helping teams understand and act on participant needs and behaviours. 

• Understanding of life sciences or health-related services is desirable, but not essential. You must be able to grasp and communicate complex concepts in these domains clearly and sensitively. 

Let's prevent disease together.

You may work remotely from anywhere within the UK, with monthly travel to London.

Closing date for applications : 17th October.

We recommend you apply as soon as possible as occasionally due to high volumes of applications, we need to close our postings early.

At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. 

If you do require any reasonable adjustments, please email us at

Benefits

• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday pro rata + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave – Supporting you during life’s biggest moments.
• Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
• £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.

User Researcher

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Requirements

Your role

We are looking for an experienced User Researcher to join our growing team on a permanent basis. You will have a passion for understanding and championing the user.

You will have experience of working on products and services in a public sector

environment, conducting user research on projects to a high ethical standard, with knowledge of GDS standards. 

Your responsibilities will include:

●    Championing the user on services and products

●    Planning and conducting user research, developing recruitment briefs, conducting analysis and presenting research findings

●    Appropriate story telling of research findings to different audiences

●    Collaborating with the product team to turn research findings into prototypes and features that meet the user need

●    Presenting research findings, user insight and recommendations to the product team and wider stakeholders

●    Promoting user centered design principles and best practice within government

●    Applying relevant knowledge in the user-centered design process to product and service design

●    Undertaking qualitative and quantitative research projects, such as ethnography and usability studies

Requirements

Essential skills

●    Knowledge, experience and passion for user centered design practices

●    Experience undertaking user research and using a range of research methods, such as usability testing, interviewing, and surveys, as well as being able to choose an appropriate method for a project

●    Experience working in agile multidisciplinary teams, including designers and developers, to build digital products and services

●    Confidence developing user needs, personas/mindsets, user journey maps, and other research artefacts

●    Experience applying and understanding of ethical research practices and processes, such as consent

●    Experience gathering evidence to support decision making, and gathering research questions and assumptions from a project team

●    Confidence championing user-centred design practices for digital products and services

●    Experience managing stakeholders, building successful relationships, and collaborating with stakeholders and the project team to define research goals and involve them in research

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.

Desirable skills

Skills that would also be useful in this role include:

●    Advocating for fully accessible and inclusive products and services, along with a working knowledge of applying accessibility and inclusivity to projects

●    Taking a proactive approach to diversity, equity and inclusion internally and with clients

●    Experience or a working knowledge of GDS service assessments

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website ( )