1,486 User Stories jobs in the United Kingdom

Business Analyst – Change Management

Working for a consultancy supporting a project team with a major change transformation within the utility sector. The Change programme is underway, so this would suit someone used to being part of implementing a programme.

Location: - Coventry (Hybrid working 3 days a week at home, 2 days in the client’s offices)

Salary: £50,000 - £60,000 basic + Package

The hybrid days are set days as you will need to be flexible around the client & Project requirements, for example - workshops, meetings, training etc. as required.

Role Description:

The Resolute Group is working with a Consultancy with a number of projects live across the UK and a secure order book into 2026. We need an experienced Business Analyst to work on a project-by-project basis, supporting the Change Project Manager in implementing a change programme.

All the projects are based in the Utilities sector, so this is a great opportunity to develop your skills across any of the following sectors:

• Water
• Gas
• Power
• Telecoms

Day-to-day activities will change but could include: -

• Supporting the Change Project Manager and Programme Manager, with implementing new processes and systems.
• Support with documentation creation including training plans, process maps and internal process changes.
• Keeping the team focused on achieving the key milestones by using the data to create data dashboards (Power BI) and keep them updated.
• Ensuring the milestones are achieved and communication is maintained between all the stakeholders in the programme.
• Support in data collection and transferring from existing to new systems.

Key transferable skills could include:

• Process mapping & documentation (e.g., Visio, Lucidchart, BPMN)
• Requirements gathering and stakeholder interviews
• Gap analysis and impact assessment
• User stories / acceptance criteria creation (Agile methodology)
• Data analysis & reporting (Excel, Power BI, SQL basics)
• Change impact analysis and readiness assessment
• Stakeholder management and communication planning
• Workshop facilitation and presentation skills

A good background for this position would be someone used to being hands-on in a change of a programme, used to being part of a small team as the projects typically only have between 5 – 10 people assigned from Data Analysts through to Project Managers. A lean, very much hands-on team supporting each other to achieve the change programme.

Qualifications / Experience:

• Proven experience of being on a change programme - being hands-on with the client from creating and amending documentation through to stakeholder engagement.
• Degree or MBA to support your experience and work you would be undertaking.
• Having a change management experience within a smaller / SME organisation.

PLEASE NOTE

You must be living and authorised to work in the UK to apply for this position.

If you are interested in this position, please apply via this link or message Phil Crew via LinkedIn or call the Resolute Group . If this role isn’t quite right for you, please follow The Resolute Group on LinkedIn for all of our latest positions.

All applications are kept confidential and will not be used without your permission.

Senior Business Analyst

Location: 3 days working on site Central London

Salary: £80,000 - £90,000 + benefits

Employment Type: Permanent, Full-Time

About the Role

Stanton House is supporting a prestigious client in the legal sector that is seeking for a Senior Business Analyst to join in and drive the operational excellence and continuous improvement across the firm. This role leads complex, cross-functional initiatives that enhance efficiency, streamline processes, and align with strategic goals. By applying a process-led and data-driven approach, the Senior Business Analyst ensures that every initiative delivers measurable value — improving outcomes for both internal teams and clients.

As a senior member of the Business Improvement Team , you will help define and champion best practice in business analysis, mentoring others and contributing to the firm’s culture of innovation and excellence.

Key Responsibilities

• Lead end-to-end business analysis for complex, cross-functional initiatives to deliver actionable insights that support strategic decision-making and successful project outcomes.
• Collaborate within a team of five specialists, providing direction, support, and oversight to ensure consistent delivery of high-quality analysis and outputs.
• Engage with stakeholders and clients, ensuring effective use of tools, products, and services through clear communication and ongoing support.
• Continuously review and refine business processes, methodologies, and tools to ensure alignment with evolving business priorities.
• Drive discovery and documentation of capabilities and processes to promote clarity, consistency, and efficiency across teams.
• Define and manage business requirements, ensuring alignment between current and future states throughout project lifecycles.
• Act as a trusted advisor to stakeholders, facilitating engagement and ensuring transparent communication on progress, risks, and outcomes.
• Mentor and support junior analysts, embedding best practices and consistent methodologies across the function.
• Support implementation, change management, and training activities to ensure operational readiness and seamless adoption of new processes and tools.

Skills Required

• Proven ability to manage multiple priorities and deliver outcomes within tight and sometimes conflicting deadlines in a fast-paced environment.
• Strong relationship-building skills, with the ability to collaborate and influence across all levels of the organisation.
• Significant experience leading business analysis in complex, matrix organisations, driving high-impact initiatives.
• Advanced problem-solving and analytical skills with the ability to diagnose complex business challenges and deliver practical, actionable solutions.
• Skilled in root cause and impact analysis using a range of business analysis tools and techniques.
• Experience developing business cases and defining measurable benefits to support strategic decision-making.
• Proficient in requirements elicitation and management, including workshop facilitation, documentation, and alignment with IT deliverables.
• Strong understanding of both Waterfall and Agile/Scrum methodologies, with hands-on experience applying each.
• Expertise in business process modelling (BPMN 2.0) using tools such as Visio , including the ability to create capability models, process catalogues, and SIPOCs.
• Demonstrated application of Lean/Six Sigma principles to analyse and optimise business processes.
• Excellent written and verbal communication skills, with the ability to tailor messages to a range of audiences.
• Proven success in managing complex stakeholder landscapes and balancing competing priorities

Business Analyst

Location: Hybrid London (10 days per Month in office)

Salary 65K - 75k

As part of supporting our evolving clients business needs, we are seeking a Business Analyst to join our clients team.

We’re looking for an enthusiastic and dynamic professional with a background in projects and delivery. You will be proactive, curious, and adaptable — someone who thrives on new challenges, enjoys problem-solving, and isn’t afraid to “get stuck in.”

Strong communication, organisation, and relationship-building skills are essential, along with the drive to make things happen.

You’ll be based in our modern offices in Bloomsbury, London, working alongside a first-class global team.

Role & Responsibilities

• Partner with stakeholders to understand organisational objectives and analyse business environments, identifying opportunities for improvement and growth.
• Conduct interviews, workshops, and surveys to capture and evaluate business processes and workflows.
• Apply process mapping and analysis techniques to streamline processes and eliminate inefficiencies.
• Translate business needs into clear, robust documentation for functional and technical teams.
• Perform data analysis to deliver insights that inform project scoping and decision-making.
• Identify and propose innovative process improvements and support solution implementation.
• Collaborate with internal stakeholders to ensure alignment and manage expectations across projects.
• Lead and support change management, including communication, training, and stakeholder engagement.
• Contribute to project planning and estimation, ensuring business requirements are accurately represented.
• Create and maintain comprehensive documentation (business requirements, user stories, process maps).
• Ensure all business processes comply with regulatory and organisational standards.
• Support UAT (User Acceptance Testing), validating solutions against requirements.
• Proactively identify risks, dependencies, and impacts of proposed changes.
• Drive user adoption through training, knowledge transfer, and support.

Qualifications. Experience and skills

• Degree in Business Management or equivalent professional experience.
• Certification in Agile, PRINCE2, PMP, or equivalent methodologies.
• Strong understanding of business processes, systems, and data flows.
• Proficiency in business analysis tools and methodologies.
• Excellent analytical and problem-solving skills, including the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills, with the ability to collaborate across diverse teams.
• Experience working in both Agile and Waterfall delivery environments.
• Legally entitled to work in the UK.

Key Competencies & Attributes

• Excellent written and verbal communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
• Self-motivated, resourceful and comfortable working independently
• Ability to perform effectively under pressure and manage multiple priorities
• Highly organised with strong attention to detail
• Professional and confident in both remote and in-person presentations
• Team-oriented, adaptable driven by a can-do attitude

Join Third Space London – Business Analyst (AI & Automation)

At Third Space, we redefine luxury wellness. From world-class fitness experiences to cutting-edge digital journeys, we’re constantly innovating to deliver excellence to our members.

We’re looking for a Business Analyst who’s passionate about AI, automation, and low-code platforms like Power Apps—someone who can help us streamline operations and elevate member experiences across our bespoke digital platforms.

Why Third Space?

We’re not just a fitness brand—we’re a luxury lifestyle destination. This role sits at the heart of our transformation journey, helping shape how our teams work and how our members engage with us.

Your Impact:

• Analyse and improve workflows across departments using AI and automation
• Scope and support high-impact digital change initiatives
• Prototype solutions using Power Automate and Power Apps
• Align improvements with our membership system and mobile app

You Bring:

• Experience in business analysis and process mapping
• Familiarity with low-code/no-code platforms
• Ability to translate system capabilities into actionable change
• Strong stakeholder engagement and commercial awareness
• Experience from a similar industry- Leisure, Retail, Hospitality, or Private Members club

Example Projects:

• AI-powered inventory forecasting for our luxury clubs
• Automating member onboarding journeys
• Executive reporting automation for leadership teams
• Optimising finance and HR workflows with low-code tools

What we offer:

• Flexible Hybrid working from our Soho HQ and ability to work at other club sites
• Full Club membership for you and a friend or family member - we actively encourage getting a work-out or a class in during the working day
• Bonus scheme

Key Responsibilities

• Evaluate Feasibility and Impact : Conduct assessments of risks, opportunities, and overall business impact to guide strategic decision-making.
• Identify and Translate Business Needs : Analyze business challenges, value drivers, functional / non-functional requirements, and convert them into clear, actionable solution specifications.
• Analyze and Model Processes : Examine existing processes, data flows, and technology environments to uncover inefficiencies and recommend improvements that enhance business value.
• Document and Maintain Requirements : Develop and continuously update structured documentation to ensure alignment between business requirements and technical solutions.

What You’ll Bring

• Proven Endur configuration expertise across modules such as Trade Capture, Risk, P&L, Settlements, Scheduling, and Connex.
• Strong energy trading knowledge – ideally Power, Gas, Oil, LNG, or Emissions.
• Hands-on Agile project experience with excellent stakeholder engagement skills.

Contract

• Location: London, Netherlands, Saudi Arabia or Dubai (projects in all locations)
• Contract: 12 months + definite chance of extension

Key Responsibilities

• Evaluate Feasibility and Impact : Conduct assessments of risks, opportunities, and overall business impact to guide strategic decision-making.
• Identify and Translate Business Needs : Analyze business challenges, value drivers, functional / non-functional requirements, and convert them into clear, actionable solution specifications.
• Analyze and Model Processes : Examine existing processes, data flows, and technology environments to uncover inefficiencies and recommend improvements that enhance business value.
• Document and Maintain Requirements : Develop and continuously update structured documentation to ensure alignment between business requirements and technical solutions.

What You’ll Bring

• Proven Endur configuration expertise across modules such as Trade Capture, Risk, P&L, Settlements, Scheduling, and Connex.
• Strong energy trading knowledge – ideally Power, Gas, Oil, LNG, or Emissions.
• Hands-on Agile project experience with excellent stakeholder engagement skills.

Contract

• Location: London, Netherlands, Saudi Arabia or Dubai (projects in all locations)
• Contract: 12 months + definite chance of extension

Business Analyst

Location: Hybrid London (10 days per Month in office)

Salary 65K - 75k

As part of supporting our evolving clients business needs, we are seeking a Business Analyst to join our clients team.

We’re looking for an enthusiastic and dynamic professional with a background in projects and delivery. You will be proactive, curious, and adaptable — someone who thrives on new challenges, enjoys problem-solving, and isn’t afraid to “get stuck in.”

Strong communication, organisation, and relationship-building skills are essential, along with the drive to make things happen.

You’ll be based in our modern offices in Bloomsbury, London, working alongside a first-class global team.

Role & Responsibilities

• Partner with stakeholders to understand organisational objectives and analyse business environments, identifying opportunities for improvement and growth.
• Conduct interviews, workshops, and surveys to capture and evaluate business processes and workflows.
• Apply process mapping and analysis techniques to streamline processes and eliminate inefficiencies.
• Translate business needs into clear, robust documentation for functional and technical teams.
• Perform data analysis to deliver insights that inform project scoping and decision-making.
• Identify and propose innovative process improvements and support solution implementation.
• Collaborate with internal stakeholders to ensure alignment and manage expectations across projects.
• Lead and support change management, including communication, training, and stakeholder engagement.
• Contribute to project planning and estimation, ensuring business requirements are accurately represented.
• Create and maintain comprehensive documentation (business requirements, user stories, process maps).
• Ensure all business processes comply with regulatory and organisational standards.
• Support UAT (User Acceptance Testing), validating solutions against requirements.
• Proactively identify risks, dependencies, and impacts of proposed changes.
• Drive user adoption through training, knowledge transfer, and support.

Qualifications. Experience and skills

• Degree in Business Management or equivalent professional experience.
• Certification in Agile, PRINCE2, PMP, or equivalent methodologies.
• Strong understanding of business processes, systems, and data flows.
• Proficiency in business analysis tools and methodologies.
• Excellent analytical and problem-solving skills, including the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills, with the ability to collaborate across diverse teams.
• Experience working in both Agile and Waterfall delivery environments.
• Legally entitled to work in the UK.

Key Competencies & Attributes

• Excellent written and verbal communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
• Self-motivated, resourceful and comfortable working independently
• Ability to perform effectively under pressure and manage multiple priorities
• Highly organised with strong attention to detail
• Professional and confident in both remote and in-person presentations
• Team-oriented, adaptable driven by a can-do attitude

Join Third Space London – Business Analyst (AI & Automation)

At Third Space, we redefine luxury wellness. From world-class fitness experiences to cutting-edge digital journeys, we’re constantly innovating to deliver excellence to our members.

We’re looking for a Business Analyst who’s passionate about AI, automation, and low-code platforms like Power Apps—someone who can help us streamline operations and elevate member experiences across our bespoke digital platforms.

Why Third Space?

We’re not just a fitness brand—we’re a luxury lifestyle destination. This role sits at the heart of our transformation journey, helping shape how our teams work and how our members engage with us.

Your Impact:

• Analyse and improve workflows across departments using AI and automation
• Scope and support high-impact digital change initiatives
• Prototype solutions using Power Automate and Power Apps
• Align improvements with our membership system and mobile app

You Bring:

• Experience in business analysis and process mapping
• Familiarity with low-code/no-code platforms
• Ability to translate system capabilities into actionable change
• Strong stakeholder engagement and commercial awareness
• Experience from a similar industry- Leisure, Retail, Hospitality, or Private Members club

Example Projects:

• AI-powered inventory forecasting for our luxury clubs
• Automating member onboarding journeys
• Executive reporting automation for leadership teams
• Optimising finance and HR workflows with low-code tools

What we offer:

• Flexible Hybrid working from our Soho HQ and ability to work at other club sites
• Full Club membership for you and a friend or family member - we actively encourage getting a work-out or a class in during the working day
• Bonus scheme

We’re seeking a Business Analyst to drive transformation and efficiency across Ruby Energy. You’ll analyse processes and systems, identify improvement opportunities, and support delivery from design to go-live.

Working across operations including sales, customer service, billing, and data you’ll turn insight into action, ensuring projects deliver real business impact, improved productivity, and better customer experiences.

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

Please note: This is a 12-month fixed-term contract. The ideal candidate must be able to commute daily to our office in either Fleetwood, Lancashire or Manchester relocation assistance is not available for this role.

Benefits :

• Working hours - Monday to Friday
• Buy & Sell Annual Leave Scheme
• Company Pension
• Referral program
• Free onsite parking
• Employee Assistance Programme (EAP)
• Access to Employee Health Scheme
• Career development
• Employee Recognition Incentives
• Company events
• Monthly dress down days
• Tea & coffee facilities & On-site Canteen
• Local discounts / benefits
• Early Finish Fridays

Main Responsibilities (but not limited to):

• Collaborate with stakeholders across departments to gather and document detailed requirements, ensuring a clear understanding of business needs and desired outcomes.
• Work with business sponsors and stakeholders to co-create the strategy, ensuring alignment with business goals and ensuring it is turned into a clear, actionable plan with defined objectives, timelines, and resources.
• Analyse and optimise business processes to identify inefficiencies and propose improvements, ensuring solutions align with strategic business goals and the broader transformation vision.
• Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance.
• Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to successful implementation.
• Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems.
• Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation.
• Monitor post-implementation success, gathering feedback and analysing performance to identify opportunities for continuous improvement and refinement of processes and systems.
• Provide ongoing support and guidance for continuous business change, assisting with the evolution of processes and systems as the business adapts and grows.
• Ensure all solutions are delivered within scope, on time, and to budget, while maintaining quality and meeting business requirements

Requirements to be considered:

• 3-5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors.
• A strong focus on customer-centric solutions with experience in digital transformation, self-service portals, and customer journey mapping. .
• Strong knowledge and experience in customer service, sales, billing, and data management systems, with an understanding of how these areas intersect with broader business processes.
• Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions.
• Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all stages of delivery from strategy through to execution.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and project management tools (e.g., Jira, MS Project), with the ability to track progress, manage risks, and report on project status.
• Experience with stakeholder management and business change—the ability to work effectively with both technical and non-technical teams, managing expectations and ensuring successful project delivery.
• Experience in creating and managing business cases, and the ability to assess the viability and impact of solutions on business operations.

Competencies:

• Strong interpersonal and communication skills: Engage with stakeholders at all levels of the business. Proactive and confident in chasing outstanding actions and liaising with team members to ensure progress.
• Data analysis & problem-solving skills : Comfortable assisting in gathering and analysing data as required with ability to find root causes and locate solutions
• Strong analytical skills: The ability to translate complex business processes into actionable insights including proven experience in business analysis: process mapping, and workflow optimisation.
• Project management skillset: Including experience in supporting project delivery.
• Attention to detail: Ensure accuracy and completeness in tracking tasks, actions, and project documentation and a focus on delivering measurable business improvements.
• Teamwork: Capable of working collaboratively across different teams and departments with capability to work in cross-functional teams and managing change within a complex organisation
• Strong organisational skills: Talent to manage multiple tasks and prioritise effectively in a fast-paced, dynamic environment. This includes excellent time management to manage deadlines and provide timely updates to relevant stakeholders.
• Technical proficiency : Competent in using project management tools and systems, with strong MS Office skills, particularly Excel, Word, and PowerPoint.

Our Journey

Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.

What you need to do now…

If you would love to join us we encourage you to apply now! Be part of our bright future and talk to Ruby today