3,125 User Support jobs in the United Kingdom
Senior End User Support Engineer
Posted 12 days ago
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Job Description
At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.
Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.
We need talented people to grow a global company where everyone feels proud to belong, have a purpose, and do their best to directly shape the digital future.
We’re on the lookout for a super-talented Senior End User Support Engineer responsible for providing expert-level technical support, leading key improvement projects, and acting as a mentor within our global IT function.
About The Role:
As a Senior End User Support Engineer, you will be a technical authority and escalation point within a close-knit, fast-paced IT team. You will be responsible for tackling the most complex user-facing issues while proactively driving improvements to our internal systems and processes.
It's a highly varied ranging from reactive ticket resolution to challenging projects like migrating tools during company integrations. While there is no formal on-call rota, occasional out-of-hours work will be expected to support critical projects or incidents.
This role is pivotal in ensuring our 450+ global employees have a secure, stable, and seamless technology experience.
Key Responsibilities:
- Providing excellent customer service as the final escalation point for technical issues across our core platforms, including Windows, macOS, Google Workspace, Slack, and Entra ID.
- Leading and taking ownership of the end-user device vulnerability management process, Including system patching, auditing, and ensuring we adhere to industry best practices.
- Identifying and implementing automation opportunities, particularly within Microsoft Intune, to reduce manual workload and increase the team's response time.
- Serving as a role model and technical mentor for junior team members, providing guidance, support, and deputising for the Team Leader when required.
- Managing the full lifecycle of hardware and software support escalations, logging them in our ticketing system and seeing them through to resolution.
- Playing a key role in integration projects, including the migration and consolidation of internal tools and back-office systems.
- Managing employee IT onboarding and offboarding workflows, including asset tracking of hardware and software.
What You'll Bring:
- Proven experience in a senior IT support or systems administration role.
- Excellent communication and customer service skills, able to deal with users face-to-face, over the phone, or via a ticketing system.
- Expert-level knowledge of Windows and macOS operating systems, including builds, imaging, and deployments.
- Experience managing hybrid identity environments, with skills in both modern Entra ID and legacy Active Directory, helping to support our transition to a fully cloud-based system.
- Hands-on experience with Mobile Device Management (MDM) platforms, specifically Microsoft Intune.
- Proficiency with ticketing and documentation tools, specifically the Atlassian suite (Jira, Confluence).
- A demonstrable ability to automate processes using scripting languages (e.g., PowerShell).
- A clear ambition to develop into a management position, with a long-term goal of taking on line management responsibilities.
Bonus if you have:
- Experience with inter-office networking and VoIP technologies.
- Experience with vendor management and procurement.
What We Offer:
(Offerings may vary by location, but we do guarantee competitive employee benefits)
- Salary range off £35-45,000k per annum depending on experience.
- Flexible hybrid working.
- Enjoy 27 days of annual leave, in addition to Bank Holidays.
- Enhance family leave.
- Birthday day off.
- Mental Health Support through our Wellbeing partner, Calm.
- Wellbeing leave and a Mental Health First Aider program.
- Giving back days to help support causes close to your heart.
- Unlimited professional & personal learning.
- Total Rewards including retirement planning, healthcare and life assurance.
- And did we mention our epic team socials? We know how to celebrate in style!
End User Support Analyst (f/m/d)
Posted 7 days ago
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Job Description
Job Description
+ Providing local support activities for the Service Desk, facilities and corporate IT functions.
+ Setup and Maintenance of the IT infrastructure at basic level.
+ Providing IT project support as required by the business.
+ Deskside and other IT support at designated sites.
+ Providing 2nd level support for EU users.
+ Escalate to 3rd level for timely resolution.
+ Act as the local liaison between IT and the business
+ Assist end users in engaging with the help desk
+ Troubleshoot and provide local support for end users
+ Maintain internal user guides, guidance notes and technical documents
+ On call/standby work during scheduled out of hours IT upgrades
+ Provide vacation / holiday coverage to other in-region locations
+ Stock control & inventory
+ Secure hardware disposal
+ Response time for escalations to Level 2 support within SLA's
+ New hire equipment available on start day
+ Replacement equipment available to meet SLA
+ Leaver equipment inventory managed effectively
+ Tickets and escalations up to date & clearly managed
+ Adds to knowledge base of secondary technical area each quarter
+ Bring one innovation idea to the manager each quarter
Qualifications
+ Role typically requires a minimum of 3 years IT experience in a professional capacity
+ Technical certification in one relevant technology area
+ Own a secondary technical skill (for example Microsoft SCCM, Azure, Apple OS, Intune)
+ Excellent English speaking skills.
+ Excellent verbal and written communication skills- ability to convey technical information to non-technical users successfully.
+ Able to manage priorities under pressure
+ Very good knowledge of Windows client software and Microsoft office.
+ Desired knowledge of networking, including wifi, routers, switches, VPN.
+ Secondary technical skill (e.g. Microsoft Azure)
+ Experience in working in an agile organization that is fast moving and requires a can-do attitude
+ Experience in working across all levels of an organization
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ' **To Make Our Lives Easier** .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' **To Make Our Lives Easier** .'
At Renesas, you can:
+ **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
+ **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure.
+ **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Let's **Shape the Future** together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement ( .
We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
1. **Department** Manufacturing
2. **Location** Harlow
3. **Remote** No
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IT Support/ Help Desk in Columbus, OH 43219
Posted 26 days ago
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Job Description
Location: Columbus, OH 43219
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
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IT Support/ Help Desk in South Jordan, UT 84095
Posted 26 days ago
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Job Description
Location: South Jordan, UT
Duration: 12 Months + Extensions
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
***Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**
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Help Desk Administrator
Posted today
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Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Help Desk Operator
Posted today
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Job Description
Role Overview
The Help Desk Operator at Artek will act as the first point of contact for all customer and internal support queries. This role involves responding to inquiries, troubleshooting issues, providing accurate information, and ensuring timely resolutions. The position requires close collaboration with sales, logistics, and operations teams to deliver excellent service and maintain smooth communication across the business.
Key Responsibilities
- Handle incoming inquiries via phone, email, and ticketing system.
- Provide accurate product, service, and order-related information.
- Log, monitor, and resolve support tickets promptly, escalating when necessary.
- Liaise with logistics, warehouse, and customer service teams to address customer needs.
- Follow up with customers on open requests and provide timely updates.
- Assist with troubleshooting product, order, or delivery-related concerns.
- Maintain detailed records of interactions, issues, and resolutions.
- Identify recurring problems and suggest improvements to processes.
- Support internal staff with operational and system-related help desk queries.
- Prepare reports for management on customer queries and resolution performance.
Skills Required
- Strong communication and active listening skills.
- Excellent telephone and email handling abilities.
- Customer-focused approach with problem-solving skills.
- Ability to handle multiple tasks and prioritise under pressure.
- IT literacy, including MS Office and CRM/ticketing systems.
- Strong organisational and record-keeping skills.
- Calm and professional approach in challenging situations.
- Team-oriented and proactive attitude.
Qualifications
- Minimum GCSEs / High School Diploma or equivalent.
- Previous experience in a help desk, call centre, or customer service role (preferred).
- Familiarity with CRM or ticketing systems (advantageous).
- IT or customer service training/certifications (desirable).
- Willingness to undertake ongoing training and development.
Job Types: Full-time, Permanent
Pay: £26,000.00-£32,000.00 per year
Work Location: In person
IT Help Desk
Posted today
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Job Description
IT Helpdesk
Location: Basingstoke
Salary: £21,000 - £8,000
Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00
We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.
Responsibilities:
- Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
- Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
- Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
- Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
- Track user inventory and status for desktop hardware and software throughout the Group.
- Reviewing monitoring alerts.
- Organise repair, when necessary for IT equipment.
- Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.
Skills:
- Customer service and effective communication.
- Organisational and time management skills.
- Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
- Experience using Microsoft Windows 11 and Microsoft Office products.
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Job Types: Full-time, Permanent
Pay: £21, 0.00- 8,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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Help Desk Engineer
Posted today
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Job Description
An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
Primary responsibilities:
- Carry out 2nd / 3rd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
Skills:
- Strong experience dealing with customers (2nd/3rd line) is essential
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.
Please note that sponsorship is not offered for this role.
Help Desk Administrator
Posted today
Job Viewed
Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.