3,381 User Support jobs in the United Kingdom
End User Support Analyst - Leeds
Posted 12 days ago
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Job Description
End User Support Analyst - Laptop Swaps - Leeds (Onsite Fulltime)
Inside IR35 - 290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.
Shifts will be 8AM-4PM or 10AM-6PM.
30 Working days!
Onsite 5 days per week due to the nature of the contract.
Key Skills & Responsibilities.
- We are seeking an End User Support Analyst to manage high volume laptop swaps.
- Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
- Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server
- Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
- Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.
- Competent in deployment, updating, and remediation of Microsoft Office suites.
- Enterprise-level Mobile Device Management using MobileIron: device enrolment,
- queries and resolutions.
- Excellent communication skills - verbal, written and presentation
- Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support
Interested! Please send your up to date CV to Dean Parkes at Crimson for immediate review
Not interested! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers.
Crimson are acting as an employment business in regards to this vacancy.
End User Support Analyst - Leeds
Posted today
Job Viewed
Job Description
End User Support Analyst - Laptop Swaps - Leeds (Onsite Fulltime)
Inside IR35 - 290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.
Shifts will be 8AM-4PM or 10AM-6PM.
30 Working days!
Onsite 5 days per week due to the nature of the contract.
Key Skills & Responsibilities.
- We are seeking an End User Support Analyst to manage high volume laptop swaps.
- Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
- Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server
- Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
- Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.
- Competent in deployment, updating, and remediation of Microsoft Office suites.
- Enterprise-level Mobile Device Management using MobileIron: device enrolment,
- queries and resolutions.
- Excellent communication skills - verbal, written and presentation
- Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support
Interested! Please send your up to date CV to Dean Parkes at Crimson for immediate review
Not interested! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers.
Crimson are acting as an employment business in regards to this vacancy.
Senior End User Support Engineer
Posted 3 days ago
Job Viewed
Job Description
At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.
Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.
We need talented people to grow a global company where everyone feels proud to belong, have a purpose, and do their best to directly shape the digital future.
We’re on the lookout for a super-talented Senior End User Support Engineer responsible for providing expert-level technical support, leading key improvement projects, and acting as a mentor within our global IT function.
About The Role:
As a Senior End User Support Engineer, you will be a technical authority and escalation point within a close-knit, fast-paced IT team. You will be responsible for tackling the most complex user-facing issues while proactively driving improvements to our internal systems and processes.
It's a highly varied ranging from reactive ticket resolution to challenging projects like migrating tools during company integrations. While there is no formal on-call rota, occasional out-of-hours work will be expected to support critical projects or incidents.
This role is pivotal in ensuring our 450+ global employees have a secure, stable, and seamless technology experience.
Key Responsibilities:
- Providing excellent customer service as the final escalation point for technical issues across our core platforms, including Windows, macOS, Google Workspace, Slack, and Entra ID.
- Leading and taking ownership of the end-user device vulnerability management process, Including system patching, auditing, and ensuring we adhere to industry best practices.
- Identifying and implementing automation opportunities, particularly within Microsoft Intune, to reduce manual workload and increase the team's response time.
- Serving as a role model and technical mentor for junior team members, providing guidance, support, and deputising for the Team Leader when required.
- Managing the full lifecycle of hardware and software support escalations, logging them in our ticketing system and seeing them through to resolution.
- Playing a key role in integration projects, including the migration and consolidation of internal tools and back-office systems.
- Managing employee IT onboarding and offboarding workflows, including asset tracking of hardware and software.
What You'll Bring:
- Proven experience in a senior IT support or systems administration role.
- Excellent communication and customer service skills, able to deal with users face-to-face, over the phone, or via a ticketing system.
- Expert-level knowledge of Windows and macOS operating systems, including builds, imaging, and deployments.
- Experience managing hybrid identity environments, with skills in both modern Entra ID and legacy Active Directory, helping to support our transition to a fully cloud-based system.
- Hands-on experience with Mobile Device Management (MDM) platforms, specifically Microsoft Intune.
- Proficiency with ticketing and documentation tools, specifically the Atlassian suite (Jira, Confluence).
- A demonstrable ability to automate processes using scripting languages (e.g., PowerShell).
- A clear ambition to develop into a management position, with a long-term goal of taking on line management responsibilities.
Bonus if you have:
- Experience with inter-office networking and VoIP technologies.
- Experience with vendor management and procurement.
What We Offer:
(Offerings may vary by location, but we do guarantee competitive employee benefits)
- Salary range Off £35-45,000k per annum depending on experience.
- Flexible hybrid working.
- Enjoy 27 days of annual leave, in addition to Bank Holidays.
- Enhance family leave.
- Birthday day off.
- Mental Health Support through our Wellbeing partner, Calm.
- Wellbeing leave and a Mental Health First Aider program.
- Giving back days to help support causes close to your heart.
- Unlimited professional & personal learning.
- Total Rewards including retirement planning, healthcare and life assurance.
- And did we mention our epic team socials? We know how to celebrate in style!
IT Support Specialist / IT Help Desk Support at South Jordan, UT 84095
Posted 25 days ago
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Job Description
Location: South Jordan, UT 84095
Duration: 6-12 Months
Pay rate: $21/hr on W2
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
Demonstrate strong customer service skills to provide phone support, including:
Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
Resolving conflict
Responsible for high-quality end-user technical support related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
Under general oversight, provides after-hours and weekend support as needed. The position requires attention to detail, follow-through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required.
Excellent communication skills required.
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
Preferred work experience in a technical support role, but not required.
Required Education: High school diploma or GED with relevant work experience.
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
Self-motivated and able to work on own initiative in a high-pressure environment.
Willing to work variable shifts including evenings, weekends, and public holidays.
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone that you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
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End User Support Analyst (f/m/d)
Posted 14 days ago
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Job Description
Job Description
+ Providing local support activities for the Service Desk, facilities and corporate IT functions.
+ Setup and Maintenance of the IT infrastructure at basic level.
+ Providing IT project support as required by the business.
+ Deskside and other IT support at designated sites.
+ Providing 2nd level support for EU users.
+ Escalate to 3rd level for timely resolution.
+ Act as the local liaison between IT and the business
+ Assist end users in engaging with the help desk
+ Troubleshoot and provide local support for end users
+ Maintain internal user guides, guidance notes and technical documents
+ On call/standby work during scheduled out of hours IT upgrades
+ Provide vacation / holiday coverage to other in-region locations
+ Stock control & inventory
+ Secure hardware disposal
+ Response time for escalations to Level 2 support within SLA's
+ New hire equipment available on start day
+ Replacement equipment available to meet SLA
+ Leaver equipment inventory managed effectively
+ Tickets and escalations up to date & clearly managed
+ Adds to knowledge base of secondary technical area each quarter
+ Bring one innovation idea to the manager each quarter
Qualifications
+ Role typically requires a minimum of 3 years IT experience in a professional capacity
+ Technical certification in one relevant technology area
+ Own a secondary technical skill (for example Microsoft SCCM, Azure, Apple OS, Intune)
+ Excellent English speaking skills.
+ Excellent verbal and written communication skills- ability to convey technical information to non-technical users successfully.
+ Able to manage priorities under pressure
+ Very good knowledge of Windows client software and Microsoft office.
+ Desired knowledge of networking, including wifi, routers, switches, VPN.
+ Secondary technical skill (e.g. Microsoft Azure)
+ Experience in working in an agile organization that is fast moving and requires a can-do attitude
+ Experience in working across all levels of an organization
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ' **To Make Our Lives Easier** .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' **To Make Our Lives Easier** .'
At Renesas, you can:
+ **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
+ **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure.
+ **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Let's **Shape the Future** together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement ( .
We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
1. **Department** Manufacturing
2. **Location** Harlow
3. **Remote** No
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Service Desk Engineer (End User Support) - exceptional progression opportunities
Posted 18 days ago
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Job Description
Job Title: Service Desk Engineer (End User Support) - entry level role offering progression
Hours : 37.5 hours a week Monday to Friday.
Location : Based from our Newcastle office at the Cobalt Business Park
Salary: Up to £25,000 per annum depending on skills and experience
About Cybit
Predict. Protect. Perform
We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.
Why Join Us?
Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.
At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.
If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.
What you'll do:Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.
This role offers a fantastic technical and service led career path.
We're looking for someone with- Previous customer service experience; with a passion for providing an excellent customer experience.
- Passionate about technology; basic knowledge of Windows operating systems and network technologies.
- Excellent problem-solving and communication skills including a great telephone manner and strong written skills.
- Ability to work independently and as part of a team.
- IT certifications (e.g. CompTIA A+) are a bonus.
Be well looked after
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
- Enhanced pension scheme
- 33 days annual leave including bank holidays plus your birthday off (& the opportunity to buy more if desired)
- Healthcare cash plan
- Private medical health insurance
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
- Volunteer days
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
IT Support/ Help Desk in Columbus, OH 43219
Posted 4 days ago
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Job Description
Location: Columbus, OH 43219
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
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IT Support/ Help Desk in South Jordan, UT 84095
Posted 4 days ago
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Job Description
Location: South Jordan, UT
Duration: 12 Months + Extensions
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
***Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**
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Help desk advisor
Posted 4 days ago
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Job Description
Leading Facilities Management and Construction company delivering high-quality services across commercial, industrial, and public sector projectsseeka skilled and proactiveHelpdesk Advisor to support theirinternal teams and ensure the smooth operation across multiple job sites and offices.
You will serveas the first point of contact for internal and external usersseeking technical assistance. You will be responsible for managing help desk processess including scheduling andresolvingissues to conclusionincluding those on construction sites
You will ideally have:
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Proven experience in a Help Desk or Support role .
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Strong knowledge of Windows OS, Microsoft 365
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Experience supporting remote and field-based users.
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Excellent troubleshooting and problem-solving skills.
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Strong organizational and communication abilities.
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Ability to work independently and prioritize tasks effectively.
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Experience in the construction or facilities management industry (ideally but not essential)
Monday to Friday 8am to 5pm - I hrlunch