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Technical Support

Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.

Pay- 12.50 per hour -15.28 per hour (Dependant on experience)
Hours- Monday to Friday, 37.5 hours a week.

Benefits:

-Weekly pay
-Free on site parking
-Monday to Friday
-Working for a well established business in an exciting industry

Duties:

-Deliver exceptional customer service at all times and seek managerial support when necessary.
-Prioritise support requirements
-Answer technical help-line calls to provide customers with advice on products
-Identify customer needs, solving fault queries
-Product selection guidance
-Installation and programming advice
-Respond efficiently to email enquiries and call-back requests
-Record information about calls to improve service management

Requirements:

- Previous experience providing technical telephone support
- Previous experience in mechanical/engineering environment advantageous
- Great communication skills
- Proven experience working within a technical position

If you are interested, please call our branch on (phone number removed) or apply online today!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

• Process payments for parking permits and maintain accurate records in line with procedural guidelines.
• Respond to service requests related to parking and payments, resolving issues within defined parameters.
• Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies.
• Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance.

• In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991.
• Solid understanding of health and safety regulations and approved codes of practice.
• Familiarity with the London Permit Scheme and its operational framework.
• Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays.
• Full, clean UK manual driving licence.

IT Technical Support

Location : Welwyn garden city (5 days on-site required)

Contract Length : 12 months.

Rate: 300 per day inside umbrella

Join Our Team as an IT Technical Support Specialist!

Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you!

About the Role:

As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process.

Key Responsibilities:

• Investigate and diagnose technology issues reported by users.
• Collaborate with peers, systems analysts, and managers to resolve or escalate incidents.
• Identify wide-impact issues and engage relevant teams to resolve them within SLA.
• Provide meeting room support and assist the Events team in delivering seamless support for executive events.
• Work with third-party contractors for major events (e.g., Tesco results broadcasts).
• Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events.
• Maintain ownership of issues, ensuring timely updates for stakeholders.
• Stay updated with technology trends to improve resolution times and share insights with the team.
• Identify and implement process improvements while publishing knowledge base articles for new issues.
• Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week.
• Be available for occasional out-of-hours/weekend support for planned activities.

To excel in this role, you should have:

• Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management.
• Proficiency in ITSM tools (e.g., ZenDesk, Service Now).
• Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling.
• Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting.
• Excellent communication skills and a customer-focused mindset.
• Experience in a 24/7 shift environment with strong call handling skills.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Technical Support Engineer - MVHR & Heat Pumps
Salary: 45,000-50,000 + benefits
Location: London Bridge (Hybrid - office & home-based)

We are working with a small but rapidly growing manufacturer of MVHR (Mechanical Ventilation with Heat Recovery) systems and heat pumps, who are now seeking a Technical Support Engineer to join their expanding team.

In this role, you'll be providing responsive technical support to clients and partners, helping to ensure projects run smoothly and customers are fully supported. You will be the go-to contact for technical queries, troubleshooting, and guidance across the MVHR and heat pump range, with a particular focus on Exhaust Air Heat Pumps (EAHPs).

This is not a sales role, but you will work closely with commercial colleagues, so an ability to build strong customer relationships and communicate technical solutions clearly is key.

Key Responsibilities:

• Provide technical support on MVHR, heat pumps and EAHPs to clients, installers, and partners.
• Respond quickly to technical queries, troubleshooting, and fault resolution.
• Support product testing, commissioning, and ongoing performance improvements.
• Liaise with the sales/commercial team, offering technical expertise during customer discussions.
• Maintain up-to-date technical documentation and training materials.

About You:

• Experience with MVHR and heat pumps (EAHP experience desirable).
• Strong mechanical/engineering background - ideally a degree or equivalent in mechanical, building services, or HVAC engineering.
• Excellent communication skills - able to explain technical issues clearly and confidently.
• A proactive, customer-focused approach, with the ability to respond quickly and effectively.

What's on Offer:

• Salary circa 45,000-50,000 + benefits.
• Hybrid working (London Bridge office + home).
• Opportunity to join a small, innovative manufacturer at an exciting stage of growth.

If you are a Mechanical Site Manager with the required experience and certifications, please contact Lily at Tech-People on (phone number removed) , or email your CV to (url removed)
Tech-People is a leading recruitment agency in M&E and Construction. We are committed to building a diverse workforce that reflects the communities in which we operate.

Technical Support Engineer – Twister IT Solutions is looking for an experienced Technical Support Engineer to join us in this exciting permanent, full-time role based in East Tilbury, Essex.

About us:

Twister IT Solutions delivers expert IT support and services to businesses across the region. With a focus on cybersecurity, cloud solutions, and infrastructure, our dedicated team provides reliable, tailored technology solutions.

Fantastic company package include:

• Salary: Competitive salary ranging from £28,500 per annum depending on experience.
• Holiday: 20 days holiday per year. This excludes public holidays.
• Pension: The company is part of the government workplace pension scheme.
• Other: Opportunities for professional development and career progression

About the role:

As an experienced Technical Support Engineer , you will play a critical role in providing exceptional technical support and solutions to our clients. You will be the first line of assistance, addressing a variety of IT challenges, both remotely and onsite. Working hours for this role will be 09:00 – 17:00

Duties and Responsibilities include:

• Proactively manage and resolve technical support tickets, ensuring adherence to SLAs and high levels of customer satisfaction. 
• Conduct onsite installations, diagnostics, and troubleshooting activities when remote support is not feasible. 
• Perform regular checks on customer infrastructure, backups, and monitoring systems, taking action when necessary. 
• Collaborate on IT projects and participate in the internal escalation process to assist fellow support staff. 
• Maintain and update systems through routine maintenance, ensuring optimal performance for all clients. 

About You:

As a Technical Support Engineer, you will be a driven and highly motivated individual with at least 3 years of experience in a technical support role within an MSP environment . You’ll bring strong technical skills in Microsoft Windows Server, Active Directory, and networking. Your hands-on experience in onsite support will make you an asset to the team. You’ll thrive in collaborative settings, building strong client relationships while staying ahead of emerging technologies to deliver exceptional IT solutions. Successful applicants will also hold a Full UK Driver’s License (Manual preferred for access to company van).

If you have the relevant skills and experience for this Technical Support Engineer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: Technical Support Engineer, IT Support Engineer, Senior, Lead Technical Support Engineer, Senior Helpdesk Engineer, Technical Support Analyst, DNS, DHCP Administration, SQL, BitDefender, PSA, RMM, Document Management tools, Antivirus, SharePoint, MS Office 365, 1st Line Support, First Line Support

INDH

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

An award winning Company, and a world leader in Environmental Test Solutions, are looking for a Technical Customer Support Engineer to provide pre and post sales technical support to customers while supporting the production test areas in fault finding and production resolution.

£46,350 per annum - and half day on Friday!

Comprehensive benefit package including generous pension contributions and private health

A good understanding of PLC/HMI control systems is essential.

If you do have a good all round electro-mechanical background and are looking to join a Company that invests heavily in their people, and are at the forefront in what they do, then we would like to hear from you!

Job Title: Technical Support (Mechanical)

Reports To: Mechanical Technical Specialist

Purpose of the Role

The purpose of the Technical Support (Mechanical) role is to assist the Technical Specialist in delivering all technical and compliance responsibilities, with a focus on mechanical systems and assets. This includes supporting day-to-day operations, maintenance activities, statutory compliance, technical issue resolution, and contractor coordination.

Key Responsibilities

• p>Assist in meeting technical and statutory compliance requirements, including but not limited to: pressure systems, water hygiene (L8), F-Gas, and medical gases.

• Coordinate inspections, scheduled maintenance, and remedial works in accordance with relevant regulations and Written Schemes of Examination.

• Serve as an Authorised Person (AP) for pressure systems, managing safe isolations and system shutdowns as required.

• Support operational responsibilities for boiler and steam-generating plant systems.

• Oversee and coordinate third-party mechanical contractors on-site, including water treatment, HVAC, combustion, and refrigerant management services.

• Provide technical support to the operations team, addressing routine issues and escalating complex faults to senior technical staff.

• Assist in the preparation and maintenance of compliance reports, documentation, and technical logbooks to ensure audit readiness.

• Participate in compliance audits and site inspections as required.

• Support sustainability and energy efficiency initiatives in collaboration with environmental teams.

Accountabilities

• Responsible for the delivery of mechanical support services in line with statutory, contractual, and safety requirements.

• Reports directly to the Mechanical Technical Specialist or designated technical authority.

Education & Training

• Desirable: HNC or equivalent qualification in Mechanical Engineering.

• Alternative: Time-served engineering apprenticeship or substantial relevant experience.

• Technical qualifications and certifications in relevant areas such as:

  • Pressure Systems (AP)

  • Boiler Operation Accreditation Scheme (BOAS)

  • Legionella (L8) awareness

  • HVAC systems

Experience:

• Demonstrated experience managing isolations and mechanical works on pressure systems.

• Background in technical roles with mechanical responsibilities.

• Strong problem-solving and analytical skills.

Desirable:

• Experience in critical or regulated environments (e.g., pharmaceuticals, healthcare, data centres).

• Involvement in RCA and CAPA investigations.

• Experience assessing and appointing individuals for mechanical competencies.

Skills & Attributes

• Strong communication skills, both written and verbal.

• Client- and service-oriented, with a professional and confident approach.

• Highly organised with the ability to prioritise workload in a dynamic, high-pressure environment.

• Self-motivated, proactive, and committed to high standards of work and integrity.

Technical Support Engineer – Design Engineer – Construction – Roofing 

Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands boarder. This role is with a well established company that very much has a family feel to it.

As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:

• Liaising with clients and internal departments with regards to specifications and regulations.
li>The ability to read and alter Technical drawings.
• Creating and collating technical data specification for internal and external use.
• Responding to customer enquiries and complaints.
• Preparing drawings in AutoCAD.
• Supporting members of the Technical team with advice and knowledge.
• Being involved with Product Development.
• Preparing tool drawings.
• Site visits where needed.
• Other duties as required.

The company manufacture products for the roofing industry so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer facing role and have a head for heights as this position will involve some site visits.

The hours of work for this Technical Support Engineer’s role are Mon – Thurs 8.45am – 5pm and Fri 8.30am-4.30pm.

In return for all of your hard work as Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.

Keywords: Technical Support Engineer, Product Development Engineer, Design Engineer, Roofing, Construction, GRP, Staffordshire, West Midlands, Brownhills, Chasetown, Burntwood, Lichfield, Tamworth, Sutton Coldfield, Cannock, AutoCAD, ACAD, Solidworks