116 Ux Director jobs in the United Kingdom
Head of Design Systems (UX) - Director
Posted 8 days ago
Job Viewed
Job Description
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**
**Role summary**
We're hiring a Head of Design Systems to lead the strategy, technology, and creative direction of our enterprise-wide design system that powers digital experiences across businesses and functions. This leader will be both a seasoned design craft practitioner and a strong engineering-minded platform owner-accountable for the visual digital brand, the system's component library and code, governance, documentation, and adoption. You'll manage a global, multi-disciplinary team of designers, design technologists/developers, strategists, writers, and producers, and you'll own our design and research tool portfolio (e.g., Figma Enterprise, research/analytics platforms). A deep understanding of AI (generative AI and agentic AI) and digital accessibility is essential to transform our platform into an AI-powered, scalable foundation that accelerates innovative, creative, compliant delivery in a regulated environment.
**What you'll do**
**Vision, strategy, and governance**
+ Set the multi-year vision and roadmap for the enterprise design system-covering design tokens, components, patterns, documentation, and platform services-aligned to business priorities, risk, digital accessibility, and engineering strategy.
+ Establish and chair cross-functional governance (Design, Product, Engineering, Brand, Accessibility, Compliance, Security, and Architecture) with clear contribution and change-management models.
+ Define adoption strategy, KPIs/OKRs, and incentives to drive measurable outcomes across lines of business and functions.
**Platform consolidation & migration (multi-system → unified platform)**
+ Inventory and assess existing/legacy design systems across businesses/functions (tokens, components, code stacks, documentation quality, accessibility posture, and adoption).
+ Define a convergence strategy: token mapping & theming, component equivalence matrix, de-duplication rules, and brand harmonization guidelines.
+ Create a phased migration plan with success criteria, deprecation timelines, risk controls, and a documented rollback path.
+ Provide tooling and automation (e.g., codemods, lint rules, UI audits, visual-regression baselines) to accelerate safe migration.
+ Stand up a contribution/exception process and a comms plan, with dashboards to track migration progress and impact.
**System architecture & engineering excellence**
+ Lead engineering for the system's codebase (e.g., Web Components/React/Angular, TypeScript, Storybook, CI/CD, package distribution/registries) and partner with Architecture on standards: design tokens, theming, motion, internationalization (i18n) and right-to-left (RTL) support.
+ Ensure quality through automated testing (unit/visual regression), performance budgets, security scans, and a versioning/release strategy (safe migrations, deprecation policies).
+ Integrate the system into product pipelines (e.g., GitHub/GitLab and internal developer portals) to reduce design-to-engineering friction and improve time-to-market, with opinionated pull/merge templates, required reviewers, and branch protections.
**Art direction & brand stewardship**
+ Serve as the art director and custodian of our digital visual brand-color, typography, iconography, motion, and imagery-ensuring brand consistency and accessibility across channels.
+ Guide creative expression across retail, commercial, institutional, and employee experiences, balancing brand distinctiveness with regulatory and accessibility requirements.
**AI-powered platform & automation**
+ Agentic workflows for design-to-code, pattern suggestions, component development and migration, unit testing, and knowledge & documentation playbooks.
+ Automated accessibility controls (e.g., token-level contrast rules, Axe/Lighthouse CI, alt-text and content checks) embedded in design and build pipelines.
+ Knowledge & retrieval over documentation and usage guidelines (RAG), plus evaluation frameworks, guardrails, and auditability to meet model-governance expectations.
**Design operations, tooling, and research**
+ Own the portfolio of design and research tools (e.g., Figma Enterprise libraries/branching/tokens plugins; platforms like Matomo / UserTesting / Qualtrics) including licensing, supplier management, financials, and workflow standards.
+ Define contribution workflows, templates, and content standards for documentation sites; ensure discoverability and self-service onboarding.
**Accessibility, compliance, and risk**
+ Embed WCAG (latest versions) and regional requirements into tokens, components, patterns, and governance-treating accessibility as a default.
+ Partner with Legal/Compliance, InfoSec, Model Risk, and In-Business Risk & Controls on standards, audits, and evidence to support internal controls, SOX/PCI/data-privacy, and AI model governance.
+ Establish telemetry and reporting that links design-system adoption to risk reduction and customer outcomes.
**Content systems & CMS integration**
+ Partner with Content Design and Engineering on CMS strategy (e.g., headless CMS such as Adobe Experience Manager (AEM)), ensuring components, patterns, and editorial workflows are integrated, versioned, and accessible.
+ Define guidance for localization (L10n)-the translation and regional adaptation of content-alongside i18n foundations, including pluralization rules, date/number/currency formats, time zones, and RTL layout mirroring (using CSS logical properties).
+ Provide standards for personalization, disclosure content, and omnichannel publishing to maintain brand and compliance at scale.
**People leadership and culture**
+ Lead, grow, and mentor a global team of designers, developers, strategists, writers, and producers; build clear career ladders and communities of practice.
+ Foster an inclusive, accountable, and outcomes-oriented culture grounded in craft excellence, technical rigor, and measurable impact.
**What you'll bring:**
**Must-have**
+ Substantial years in digital product design and systems; 5+ years leading enterprise design systems at scale, ideally in regulated industries (banking/fintech/insurance).
+ Portfolio that demonstrates design craft (UI/visual/interaction) and system leadership (tokens/components/patterns, brand evolution, before/after impact).
+ Hands-on fluency with modern front-end stacks (TypeScript, React/Angular or Web Components, Storybook, design tokens, theming) and CI/CD practices; ability to set PR standards and release/versioning policies.
+ Proven art direction experience with a strong visual sensibility and motion principles applied to systemized UI.
+ Practical experience applying generative/agentic AI to design and engineering workflows (code generation/review, unit testing, documentation playbooks, migration support, RAG) with guardrails, evaluations, and governance.
+ Deep knowledge of digital accessibility and WCAG, assistive tech, and how to embed accessibility into tokens/components and SDLC gates.
+ Tooling leadership: Figma Enterprise (libraries, tokens, branching, audit), research/analytics platforms (e.g., Matomo, UserTesting, Qualtrics), documentation sites, analytics/telemetry.
+ Experience shipping products across multiple businesses and functions with i18n, L10n, and RTL considerations and regulatory/locale constraints.
+ Exceptional stakeholder management and communication; ability to partner with CIO/CTO, Design Leadership, CMO, Enterprise Architecture, Risk/Compliance, and Product leadership.
**Nice-to-have**
+ Experience with headless CMS (AEM), structured content modeling, and editorial workflows.
+ Familiarity with developer portals, npm/private registries, monorepos, and visual regression testing.
+ Understanding of data lineage/quality as it impacts design integrity and personalization at scale.
+ Exposure to design analytics, A/B testing, and tying system adoption to business KPIs.
**Success measures (first 12-18 months)**
+ Adoption & coverage: % of journeys using system components; component/pattern coverage vs. top use cases; reduction in bespoke UI.
+ Efficiency: ↓ design-to-engineering handoff time; ↑ reuse PRs; ↓ front-end defects and rework.
+ Accessibility & risk: Automated checks at token/component/CI layers; measurable drop in accessibility defects; audit artifacts produced.
+ AI impact: Agentic workflows in production (component development/migration tools, unit-test generation, knowledge/playbook automation); measurable cycle-time and quality improvements.
+ Brand consistency: Measurable increase in consistency across businesses/functions; successful rollout of updated brand tokens and motion.
+ Satisfaction: Improved designer/developer NPS/CSAT; decreased support MTTR; strong contributor pipeline.
**Key partners**
Design, Product, Business, and Engineering leaders - Brand/Marketing - Enterprise Architecture - Platform Engineering - InfoSec/Privacy - Legal/Compliance - Risk & Control - Data/ML
**What we'll provide you**
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
+ 27 days annual leave (plus bank holidays)
+ A discretional annual performance related bonus
+ Private Medical Care & Life Insurance
+ Employee Assistance Program
+ Pension Plan
+ Paid Parental Leave
+ Special discounts for employees, family, and friends
+ Access to an array of learning and development resources
Visit our Global Benefits Page for more information
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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**Job Family Group:**
Technology
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**Job Family:**
Digital Design Engineering
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Senior UX/UI Designer & Art Director
Posted 8 days ago
Job Viewed
Job Description
As a Senior UX/UI Designer & Art Director, you will be responsible for translating client objectives and user needs into intuitive, engaging, and visually compelling digital interfaces. Your duties will encompass the entire design process, including user research, wireframing, prototyping, user testing, and the creation of high-fidelity UI designs. You will lead the visual design direction, ensuring brand consistency and establishing a distinct aesthetic for each project. This involves developing design systems, style guides, and component libraries to maintain a cohesive user experience across platforms. You will collaborate closely with cross-functional teams, including project managers, developers, and content strategists, to ensure seamless execution from concept to launch. Critically, you will advocate for the user, ensuring that all design decisions are grounded in user research and usability best practices. The ability to mentor junior designers, provide constructive feedback, and foster a culture of design excellence within the team is essential. You will present design concepts and rationale to clients, articulating your creative vision and technical approach with confidence and clarity. Staying ahead of emerging design trends, technologies, and best practices in UX/UI and art direction is paramount to delivering innovative and impactful solutions. This role demands a sophisticated understanding of visual hierarchy, typography, color theory, and interaction design, combined with a strong strategic mindset to align design solutions with business goals. A passion for creating exceptional digital experiences that delight users and drive measurable results is key.
Responsibilities:
- Lead the design and art direction for digital products, including websites, applications, and interactive experiences.
- Conduct user research, define user personas, and map user journeys to inform design decisions.
- Create wireframes, interactive prototypes, and high-fidelity UI designs.
- Develop and maintain design systems, style guides, and visual branding elements.
- Ensure a consistent and high-quality user experience across all digital touchpoints.
- Collaborate with development teams to ensure accurate implementation of designs.
- Present design concepts and rationale to clients and stakeholders.
- Mentor and guide junior designers, fostering a collaborative design environment.
- Stay abreast of current design trends, technologies, and best practices.
- Manage multiple design projects concurrently, meeting deadlines and project objectives.
- Bachelor's or Master's degree in Graphic Design, Interaction Design, HCI, or a related field.
- Minimum of 6 years of experience in UX/UI design, with a strong portfolio showcasing digital product design and art direction.
- Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, InVision.
- Solid understanding of user-centered design principles, usability, and accessibility standards.
- Experience in developing and implementing design systems.
- Excellent visual design skills, including layout, typography, color theory, and branding.
- Strong communication, presentation, and interpersonal skills.
- Ability to lead design projects and mentor junior team members.
- Experience in a client-facing agency environment is a plus.
Product Design Engineer
Posted today
Job Viewed
Job Description
Product Design Engineer - Hertfordshire - Salary up to £50,000 + Bonus up to £0,000 + Benefits - Ref 1962
I am currently recruiting for a Product Design Engineer to work for a very highly regarded organisation based in Hertfordshire. Salary up to 0,00 + Bonus up to 0,000 + Benefits.
The organisation has a fantastic heritage and now employs over 50 people in the UK, which heads towards 100 including international employee's that are situated across the globe. They have an unrivalled excellence for their products and quality is at the forefront of everything they do. They are known internationally and their products can be seen typically in very high-end establishments.
In line with their expansion plans and to support the shear amount of projects they currently have, they have the need to appoint another Product Design Engineer on a permanent basis.
In this role as a Product Design Engineer, you will be responsible for NPI/ NPD projects taking them from concept, to manufacture and final assembly. You will also be expected to support their existing product portfolio which may include modifications and alterations to existing designs and subsequent products.
Requirements:
- Previous experience as a Product Design Engineer, Industrial Design Engineer, Mechanical Design Engineer or similar
- At least 2 years' experience commercially
- Previous experience designing CNC Machined components
- Experience designing products that have a great emphasis on aesthetics as well as an appreciation of function and manufacturability
This is a fantastic opportunity for a Product Design Engineer to work for an organisation that have a fantastic culture and fully support career advancement. The company are growing and there is an opportunity for this person to move into a leadership role in the future should this appeal, be that product or people leadership.
This is an immediate requirement, so if you have the required skills and experience, please send me an up to date copy of your CV and I call to further discuss.
Product Design Engineer
Posted today
Job Viewed
Job Description
We are looking for a Product Design Engineer to join the team at a leading lighting manufacturer in Mitcham. The ideal candidate will bring a strong background in design engineering, with specific expertise in lighting design.
Product Design Engineer - Lighting Job Overview
- Develop and expand the company’s distinguished collection of antiques and modern reproductions with an emphasis on integrity and beauty.
- Design lighting and additional products for the company using SolidWorks.
- Participate actively in product development.
- Contribute to project management tasks.
- Salary likely £35k-£38k dependent on experience
- Full time position based in Mitcham
- 08:30-16:00 (Some flexibility when needed)
- Bonus Scheme
- 25 days holiday plus bank holidays
Product Design Engineer
Posted today
Job Viewed
Job Description
Company Description
Salsus Design is a product and industrial design company based in Derby, England, dedicated to supporting clients at every stage of product development, from initial ideation through manufacture. Our expertise ranges from creative conceptual thinking to detailed engineering. We have successfully realized products for SMEs, crowdfunded startups, and multinational corporations. Our core focus is on designing enclosures for mechanical, electrical, and electronic systems. Led by Adam Gordon-Stables, with over two decades of experience, Salsus Design brings innovative and effective solutions to market.
Role Description
This is a full-time hybrid role for a Product Design Engineer based in Derby. The role involves the design and development of products, including mechanical engineering and CAD work. The Product Design Engineer will engage in ideation, prototyping, and refining product designs through to manufacture. Collaboration with cross-functional teams and clients to ensure successful project outcomes is essential. Some work from home is acceptable, although presence in the Derby office will be required for specific tasks.
Qualifications
- Product Design and Product Development skills
- Design Engineering and Mechanical Engineering skills
- Proficiency in Computer-Aided Design (CAD, Solidworks)
- Strong problem-solving abilities and creative thinking
- Excellent communication and teamwork skills
- Experience in the design of enclosures for mechanical, electrical, and electronic systems is a plus
- Minimum Bachelor's degree in Product Design, Mechanical Engineering, or related field
Product Design Engineer
Posted 2 days ago
Job Viewed
Job Description
Us
At 3fD (3formDesign), we create compelling products that are technically engineered and delivered with manufacturing agility. Our success is built on a huge variety of projects and an impressive portfolio of clients. We are passionate about what we do and are looking for equally motivated individuals; someone who can bring aesthetic sensitivity and creative insight to technically demanding challenges, shaping innovative solutions that enhance how we interact with the world around us.
Where
We are based in Whitchurch, Hampshire in a contemporary custom conversion of an old Chapel. It is a creative environment designed to nurture the best of the best and reward them with state of the art facilities, social space, and even a gym.
You
You are a capable product designer approaching complex design challenges with inventive, practical, and aesthetically refined ideas.
Experience is important. talent and attitude is vital.
You are bright. You can't help but wonder about the world. You challenge assumptions and explore new directions to create refined, beautifully considered products.
You enjoy being busy and working at pace balancing creative ambition with commercial awareness.
You devour emerging design, material and technology trends fuelling your uncompromising pursuit of originality.
You have sound general manufacturing and material knowledge for casting, moulding and fabrication and an avid curiosity for new technologies and processes.
You are happy rolling up your sleeves to build rigs and mock-ups to explore your ideas and verify the performance of your designs.
Although very much supported by a broad skilled team you will need to be self-motivated and have pride in achieving. You will communicate and direct suppliers, make the occasional wise crack and have a good taste in music.
What will you do?
You will design products and work in all aspects of the design process, from early concepts to final manufacture.
You will be a part of our team.
You will explore in CAD, build rigs and test theories that make new ideas possible.
You will put the ‘How’ into ‘What if’.
Solidworks and Keyshot are your tools.
You are able to communicate your ideas clearly through stunning visuals, presentations, and documentation.
How much?
We always start by asking you, what sort of a salary are you looking for? You tell us what you’re likely to cost and we’ll tell you if our pockets are deep enough.
Requirements
Education – Minimum of Bachelor’s degree or similar experience in product design or related fields.
Experience – Minimum 2-3 years in relevant industry.
Design for Manufacture – Previous experience designing products for production, experience with a variety of manufacturing techniques is preferred. Ideally within a consultancy setting.
Software Skills –
Solidworks - Proficient in the use of Solidworks for concept generation, product detailing and engineering drawings. (Solidworks FEA/CFD experience is beneficial)
Keyshot - Experience using Keyshot for rendering and production of high quality visuals to communicate ideas.
Microsoft Office - Comfortable using Excel, Word and Powerpoint for internal and external communication.
Adobe Suite - Familiarity with Adobe products such as Illustrator, Photoshop and Indesign.
Basic Electronics – experience working with electronics and prototyping with Arduino/raspberry pi preferred.
The role is full time – within our stunning studio. However, we offer flexi-time around our core hours and a half day on Friday.
What next?
Send us your CV, PDF Portfolio along with details of availability and expected salary.
If we like the cut of your jib, your Portfolio and CV, we will invite you in for a coffee and a chat. If that goes well we offer competitive salaries and benefits, based on your experience. The prospects are excellent and we are looking for our key individuals to be part of our future growth.
Applicants must have the right / permanent right to work in the UK.
No recruitment agencies please
Job Type: Full Time
Product Design Engineer
Posted 17 days ago
Job Viewed
Job Description
**Role Summary**
The Product Design Engineer plays a critical role in advancing the Cullen Connectors product portfolio, directly contributing to the growth of the Offsite business and its continued outperformance of market trends. This position supports strategic direction with hands-on technical expertise, delivering essential support across internal functions and to external stakeholders.
In this role, you will lead and support key strategic initiatives within the Cullen Connectors segment, with a particular focus on the development, improvement, and technical validation of both new and existing products. You will have full ownership of the onsite test rig, ensuring robust product testing, validation, and continuous improvement in line with evolving market and regulatory requirements.
A core part of the role involves collaborating with product and marketing teams to drive innovation through our Customer Back Innovation (CBI) process, guiding ideas from early-stage concepts and prototypes through to market-ready solutions. You'll also support the creation of technical marketing materials and sales tools to help promote and position our products within the construction sector.
Additionally, you will assist with the development of our R&D apprentice, providing both technical mentorship and support with their academic and day-to-day activities.
Reporting to the Senior Engineering Manager, your success will be measured by your ability to prioritise high-impact (80/20) activities, manage time effectively, and deliver clear, measurable results that drive business performance.
**Responsibilities**
+ Overseeing all aspects of product innovation, development, and technical testing.
+ Collaborate with the segment Team to Identify emerging markets, technologies, and product/service opportunities to drive strategic growth.
+ Contribute to Product Line Simplification (PLS) efforts to enhance operational efficiency, reduce complexity, and help the business deliver greater value with fewer resources.
+ Promote a culture of innovation, problem-solving, and effective cross-functional collaboration.
+ Drive the identification, creation and delivery of new product opportunities aligned with market trends and customer needs.
+ Lead the prototyping, testing, and validation processes for both new and existing products to ensure performance and compliance.
+ Collaborate closely with Product and Operations teams to apply design-for-manufacture principles from concept through to production.
+ Support the successful launch of new products by working with Marketing, Commercial, and Product teams to develop effective go-to-market strategies.
+ Collaborate with Product Managers and IP Counsel to ensure appropriate protection of intellectual property.
+ Provide expert technical support to internal teams, including Operations, Product, and Sales, as well as to external customers.
+ Support Senior Engineering Manager in all product compliance activities, ensuring adherence to relevant regulatory, industry, and safety standards, while staying up to date with evolving building regulations, industry trends, and competitor developments to maintain technical leadership.
+ Ensure all product innovation activities are properly documented, tracked, and reported to maintain traceability and support decision-making.
**Experience and skills:**
+ Appreciation for safety always ensuring a safe working environment (internal & external) and a cultural understanding of continuous improvement for health & safety.
+ Degree in Civil/Structural Engineering (essential); a Master's or Chartered status is desirable.
+ Proven experience (5+ years) in a product development or technical leadership role within a manufacturing or construction-related business.
+ Strong understanding of structural design principles, materials (especially timber & steel), and construction methods.
+ Familiarity with relevant industry codes, standards, and testing methods (e.g., Eurocodes, British Standards, CE/UKCA marking).
+ Experience in using AutoCAD, Inventor, and other engineering tools.
+ Demonstrated ability to manage technical projects from concept through to production.
+ Excellent problem-solving, communication, and leadership skills.
+ Self-motivated individual who is flexible and willing to learn continuous best practices with a positive mentality.
+ Comfortable in working within a team environment, contributing, and sharing best practices, resources, and ideas to continually improve.
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Product Design Engineer
Posted today
Job Viewed
Job Description
Product Design Engineer - Hertfordshire - Salary up to £50,000 + Bonus up to £0,000 + Benefits - Ref 1962
I am currently recruiting for a Product Design Engineer to work for a very highly regarded organisation based in Hertfordshire. Salary up to 0,00 + Bonus up to 0,000 + Benefits.
The organisation has a fantastic heritage and now employs over 50 people in the UK, which heads towards 100 including international employee's that are situated across the globe. They have an unrivalled excellence for their products and quality is at the forefront of everything they do. They are known internationally and their products can be seen typically in very high-end establishments.
In line with their expansion plans and to support the shear amount of projects they currently have, they have the need to appoint another Product Design Engineer on a permanent basis.
In this role as a Product Design Engineer, you will be responsible for NPI/ NPD projects taking them from concept, to manufacture and final assembly. You will also be expected to support their existing product portfolio which may include modifications and alterations to existing designs and subsequent products.
Requirements:
- Previous experience as a Product Design Engineer, Industrial Design Engineer, Mechanical Design Engineer or similar
- At least 2 years' experience commercially
- Previous experience designing CNC Machined components
- Experience designing products that have a great emphasis on aesthetics as well as an appreciation of function and manufacturability
This is a fantastic opportunity for a Product Design Engineer to work for an organisation that have a fantastic culture and fully support career advancement. The company are growing and there is an opportunity for this person to move into a leadership role in the future should this appeal, be that product or people leadership.
This is an immediate requirement, so if you have the required skills and experience, please send me an up to date copy of your CV and I call to further discuss.
Product Design Engineer
Posted today
Job Viewed
Job Description
We are looking for a Product Design Engineer to join the team at a leading lighting manufacturer in Mitcham. The ideal candidate will bring a strong background in design engineering, with specific expertise in lighting design.
Product Design Engineer - Lighting Job Overview
- Develop and expand the company’s distinguished collection of antiques and modern reproductions with an emphasis on integrity and beauty.
- Design lighting and additional products for the company using SolidWorks.
- Participate actively in product development.
- Contribute to project management tasks.
- Salary likely £35k-£38k dependent on experience
- Full time position based in Mitcham
- 08:30-16:00 (Some flexibility when needed)
- Bonus Scheme
- 25 days holiday plus bank holidays
Account Director - Nomensa, Strategic UX Design Agency
Posted 647 days ago
Job Viewed
Job Description
The Role: Account Director
Location: Bristol
Hybrid Working: Yes (2 days a week office working, central Bristol)
About Nomensa
Nomensa is a strategic experience design agency based in Bristol, London, and Amsterdam. Combining our experience in psychology, interaction design and technology, we create world class digital experiences.
We work closely with our extensive range of clients across multiple and diverse sectors to design award winning inclusive digital experiences that help millions of people. From blue chips to start-ups, from Deliveroo to the NHS, whatever the sector, we deliver experience excellence.
We are part of the Sideshow Group, a global community of digital and marketing agencies with an ambitious growth agenda. We get to collaborate, share knowledge and learn. This means potential for all sorts of future development opportunities and variety of work across the Group.
We hybrid work so you get to come together in the office to collaborate and connect, as well as have some working from home time f that's your preference. We also have other patterns support work/life balance (for example, part-time contracts, nomad working, sabbaticals etc).
Requirements
What you'll be doing
As part of the Client Services team at Nomensa, you’ll be managing a varied portfolio of exciting accounts in the commercial, charity and government sectors.
- Working on cutting-edge and interesting technical projects, you’ll be the ‘voice of the client’ at Nomensa. Advocating their needs and making sure that the work we do matches their objectives, and helps them to reach their strategic goals. It’s a commercial role, so you’ll also be involved with pitches, and crafting and curating proposals for the work that we do.
- You’ll be instrumental in setting your clients’ strategy, and helping them stay ahead of the curve, so that they can exceed customer expectations with great UX, service design, development and accessibility.
- Working closely with our experienced practitioners, you’ll act as the key driver and owner of an assigned set of accounts and be responsible for bringing opportunities to closure. You’ll need to get under the skin of opportunities with our clients by understanding their digital strategy, markets, issues, opportunities, and nurture relationships with new contacts within our client base.
- By initiating workshops and developing strategic programmes of work, the types of briefs you will manage will range from user testing, content design, accessibility, user research, design to full scale digital transformation programmes where we are unpicking an organisation’s strategic objectives and challenges, and having a direct impact on their success through the work we do.
What we’re looking for
You'll be excited by autonomy and understand what it’s like to be a great client partner in an agency – proactively guiding the client relationship, and ensuring that we deliver an excellent client experience. We're looking for someone who is very commercial, with experience of growing accounts and picking up new business activities will be desirable.
You’ll ideally have experience managing projects that are technical in scope/involving the development of web applications (desirable, not essential).
To be considered at the Account Director level, you will bring a track record of accurate financial forecasting, developing account strategies and leading long-term C-suite client relationships with proven commercial success.
You’ll be skilled at meeting with stakeholders of different backgrounds and levels within an organisation and you’ll be a great communicator.
Agency client services experience is essential – we’re looking for a proven client handler with a track record of leading accounts (and ideally also teams of Account Managers) and steering them to success and growth.
You’ll also have a passion for sharing your experience and expertise among the Client Services team, especially more junior team members. We pride ourselves at Nomensa on being a “learning and teaching” agency.
You’ll share your personal methods and successes with the wider team to help us all learn from each other and be the best we can be.
Benefits
Our benefits for UK employees include:
· Time to recharge: 25 days holiday (rising to 30 with length of service), your birthday off, holiday exchange scheme (up to 5 days), Summer Fridays.
· Health & Wellbeing: BUPA cashback scheme, BUPA medical insurance (with service), 24/7 Employee Assistance Programme cycle to work scheme, Mental Health 1st Aiders
· Financial wellbeing: competitive salaries, company pension contribution, , life insurance, financial wellbeing service, employee discount scheme
· Life beyond work: time off for charity work, involvement in our employee groups on ED&I, mental health, environment, and regular socials and fun events arranged by our Chief Happiness Officers!
The Application Process:
The closing date for applications is: 26th January
Applicants will be shortlisted and selected for a short call with our Talent Acquisition Specialist. You'll talk experience, ambitions and salary expectations. From there the interview process will consist of two stages.
If you’re excited about working for us but don’t have all the relevant skills, we would still love to hear from you. You may have relevant experience or transferable skills. We are all the better because of the many diverse backgrounds our employees have so don't let not ticking every box hold you back, give it a go!
Interview Adjustments
We do everything possible to create the best experience for candidates. We appreciate interviews can be challenging, so, please let us know if any adjustments will make you more comfortable or confident. For example, provide extra time or flexibility on assessments, have a chaperone on the interview, supply questions up front, or anything else that might help your application.
Our Talent Acquisition Specialist Corrie ( ) can help with any questions during the recruitment process.
Nomensa is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.