24 Ux Research jobs in the United Kingdom

User Research Lead - Digital Products & Customer Experience
Location: Hybrid (Manchester, 3 days onsite)
Contract: Fixed-Term (12 Months)
Salary: 65,000 - 75,000 + Excellent Benefits Package

Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision.

This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams.

The Role

As User Research Lead, you will:

• Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence.

• Drive user research strategies that uncover actionable insights and influence product, design, and business decisions.

• Ensure consistency in research approaches and findings across multiple digital products and services.

• Champion inclusive design by embedding accessibility research and working with users of diverse abilities.

• Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development.

• Encourage innovative methods and experimentation in research practices.

• Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation.

• Align research priorities with strategic goals to deliver maximum impact across customer journeys.

• Strong background in user-centred research with experience in both qualitative and quantitative methods.

• Previous leadership or mentorship experience in a research setting.

• Proficiency with tools such as UserTesting, Hotjar, or similar usability and survey platforms.

• Solid understanding of digital accessibility standards (e.g., WCAG) and inclusive research practices.

• Experience working with cross-functional teams in an Agile or product-led environment.

• Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders.

• Familiarity with design systems and their relationship to research and usability standards.

• Confident communicator and stakeholder manager, able to balance business needs with user priorities.

• Join a user-driven culture focused on meaningful digital experiences

• Shape research direction across multiple high-impact digital products

• Enjoy a flexible hybrid working model and collaborative environment

• Access a competitive salary and well-rounded benefits

• Make a real impact in a senior, fixed-term leadership role

Interested?
If you're ready to lead user research at a high level and support a team focused on inclusive, data-led design, we'd love to hear from you.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

User Research Lead - Digital Products & Customer Experience
Location: Hybrid (Manchester, 3 days onsite)
Contract: Fixed-Term (12 Months)
Salary: £65,000 - £75,000 + Excellent Benefits Package

Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products and.

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UX Research Manager (FTC 12 months)


I am currently recruiting for a client that have been helping investors for nearly 30 years. They have seen market highs and lows and been resilient throughout. They are now the UK's number one flat-fee investment platform, with assets under administration approaching 75 billion and over 450,000 customers.

For a simple, flat monthly fee they provide a secure home for your pensions, ISAs and investments. They offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

They also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.


Key Responsibilities of a UX Research Manager:

Collaborate with Managers : Partner closely with the UX Operations Manager, and UX Design Manager to align research strategies with broader business objectives and delivery squads. Ensure that research insights are seamlessly integrated into the design process, shaping user-centered experiences.
Ensure High-Quality Research Standards : Lead the research team to maintain rigorous standards across all projects, employing robust methodologies and best practices to deliver high-quality, actionable insights that drive user-centered designs.
Consistency in Research Across Products : Establish and uphold a consistent approach to research across all products and service, ensuring a cohesive experience for users informed by comprehensive insights. Work in partnership with the Brand team to ensure research considers brand identity.
Mentor and Develop the Research Team : Provide leadership and mentorship, fostering an environment of continuous learning, professional growth, and research excellence within the team.
User-Centered Research Advocacy : Champion a user-centered research approach across the organisation. Ensure that user needs and feedback are at the forefront of strategic decision-making and product development processes.
Test and Research with Users with Disabilities : Prioritise research that includes users with disabilities, using a variety of methods such as usability testing, interviews, and observational studies to assess and address accessibility needs. Partner with accessibility specialists to identify and address pain points, ensuring that our products are usable and enjoyable for all users, regardless of their abilities.
Drive Innovation in Research Methods : Lead the exploration of innovative research methodologies, tools, and industry trends to keep the research team at the forefront of the field, enhancing research capabilities and insights.
Foster a Collaborative Team Environment: Cultivate a team culture that values open communication, collaboration, and knowledge sharing. Enable professional growth and continuous improvement in research practices.
Empower UX Researchers for Insightful Innovation: Support UX researchers in exploring and testing innovative methods to gain new insights. Encourage creativity and ensure that research aligns with broader business objectives and user needs.
Conduct and Lead Research Critiques : Organize and facilitate regular research critique sessions, providing constructive feedback and fostering an open environment where team members can discuss and refine their work to achieve optimal research outcomes.


Skills & Experience Required:

Leadership and Team Management : Proven experience in leading, mentoring, and managing a team of UX researchers, fostering a collaborative, evidence-based, and innovative work environment.

User-Centered Research : Deep understanding of user-centered research principles, with experience in a range of qualitative and quantitative research methods, including user interviews, surveys, usability testing, personas, and journey mapping to derive actionable insights that inform design.

Research Tools Proficiency : Expertise in industry-standard research tools for both qualitative and quantitative analysis, including usability testing software, survey tools, and data analysis platforms (e.g., UserTesting, UserZoom, Content Square, Hot Jar).

Design System and Accessibility Research Contribution : Experience contributing research insights to design systems, ensuring that the design system supports usability and accessibility standards across multiple platforms and products. Skilled in gathering user feedback on design components to ensure consistency and efficiency in design.

Digital Accessibility Expertise : Knowledge of digital accessibility standards and best practices (e.g., WCAG) with experience in conducting research with users of all abilities. Skilled in accessibility testing and usability assessments for users with disabilities to ensure inclusive product experiences.

Stakeholder Management and Expectation Setting : Strong ability to manage relationships and set clear expectations with stakeholders at all levels. Skilled in communicating research goals, timelines, and outcomes effectively to ensure alignment and transparency. Capable of balancing stakeholder needs with research objectives to prioritize projects that deliver the highest impact.

UX Research Manager (FTC 12 months)


I am currently recruiting for a client that have been helping investors for nearly 30 years. They have seen market highs and lows and been resilient throughout. They are now the UK's number one flat-fee investment platform, with assets under administration approaching 75 billion and over 450,000 customers.

For a simple, flat monthly fee they provide a secure home for your pensions, ISAs and investments. They offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

They also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.


Key Responsibilities of a UX Research Manager:

Collaborate with Managers : Partner closely with the UX Operations Manager, and UX Design Manager to align research strategies with broader business objectives and delivery squads. Ensure that research insights are seamlessly integrated into the design process, shaping user-centered experiences.
Ensure High-Quality Research Standards : Lead the research team to maintain rigorous standards across all projects, employing robust methodologies and best practices to deliver high-quality, actionable insights that drive user-centered designs.
Consistency in Research Across Products : Establish and uphold a consistent approach to research across all products and service, ensuring a cohesive experience for users informed by comprehensive insights. Work in partnership with the Brand team to ensure research considers brand identity.
Mentor and Develop the Research Team : Provide leadership and mentorship, fostering an environment of continuous learning, professional growth, and research excellence within the team.
User-Centered Research Advocacy : Champion a user-centered research approach across the organisation. Ensure that user needs and feedback are at the forefront of strategic decision-making and product development processes.
Test and Research with Users with Disabilities : Prioritise research that includes users with disabilities, using a variety of methods such as usability testing, interviews, and observational studies to assess and address accessibility needs. Partner with accessibility specialists to identify and address pain points, ensuring that our products are usable and enjoyable for all users, regardless of their abilities.
Drive Innovation in Research Methods : Lead the exploration of innovative research methodologies, tools, and industry trends to keep the research team at the forefront of the field, enhancing research capabilities and insights.
Foster a Collaborative Team Environment: Cultivate a team culture that values open communication, collaboration, and knowledge sharing. Enable professional growth and continuous improvement in research practices.
Empower UX Researchers for Insightful Innovation: Support UX researchers in exploring and testing innovative methods to gain new insights. Encourage creativity and ensure that research aligns with broader business objectives and user needs.
Conduct and Lead Research Critiques : Organize and facilitate regular research critique sessions, providing constructive feedback and fostering an open environment where team members can discuss and refine their work to achieve optimal research outcomes.


Skills & Experience Required:

Leadership and Team Management : Proven experience in leading, mentoring, and managing a team of UX researchers, fostering a collaborative, evidence-based, and innovative work environment.

User-Centered Research : Deep understanding of user-centered research principles, with experience in a range of qualitative and quantitative research methods, including user interviews, surveys, usability testing, personas, and journey mapping to derive actionable insights that inform design.

Research Tools Proficiency : Expertise in industry-standard research tools for both qualitative and quantitative analysis, including usability testing software, survey tools, and data analysis platforms (e.g., UserTesting, UserZoom, Content Square, Hot Jar).

Design System and Accessibility Research Contribution : Experience contributing research insights to design systems, ensuring that the design system supports usability and accessibility standards across multiple platforms and products. Skilled in gathering user feedback on design components to ensure consistency and efficiency in design.

Digital Accessibility Expertise : Knowledge of digital accessibility standards and best practices (e.g., WCAG) with experience in conducting research with users of all abilities. Skilled in accessibility testing and usability assessments for users with disabilities to ensure inclusive product experiences.

Stakeholder Management and Expectation Setting : Strong ability to manage relationships and set clear expectations with stakeholders at all levels. Skilled in communicating research goals, timelines, and outcomes effectively to ensure alignment and transparency. Capable of balancing stakeholder needs with research objectives to prioritize projects that deliver the highest impact.

UX Research Manager (FTC 12 months)


I am currently recruiting for a client that have been helping investors for nearly 30 years. They have seen market highs and lows and been resilient throughout. They are now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee they provide a secure home.

User Research Lead - Digital Products & Customer Experience (12-month FTC)

Location: Hybrid (Manchester, 3 days onsite)

Salary: 65,000 - 75,000 + Excellent Benefits Package

Are you passionate about delivering customer-first digital experiences through insight-driven research?

We're looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision.

This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams.

The Role:

• Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence.

• Drive user research strategies that uncover actionable insights and influence product, design, and business decisions.
• Ensure consistency in research approaches and findings across multiple digital products and services.
• Champion inclusive design by embedding accessibility research and working with users of diverse abilities.
• Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development.
• Encourage innovative methods and experimentation in research practices.
• Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation.
• Align research priorities with strategic goals to deliver maximum impact across customer journeys.

What You'll Bring:

• Strong background in user-centred research with experience in both qualitative and quantitative methods.
• Previous leadership or management experience in a research setting.
• Proficiency with tools such as UserTesting, Hotjar, or similar usability and survey platforms.
• Solid understanding of digital accessibility standards (e.g., WCAG) and inclusive research practices.
• Experience working with cross-functional teams in an Agile or product-led environment.
• Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders.
• Familiarity with design systems and their relationship to research and usability standards.
• Confident communicator and stakeholder manager, able to balance business needs with user priorities.

Why Apply?

• Join a user-driven culture focused on meaningful digital experiences
• Shape research direction across multiple high-impact digital products
• Enjoy a flexible hybrid working model and collaborative environment
• Access a competitive salary and well-rounded benefits
• Make a real impact in a senior, fixed-term leadership role

This is a fantastic opportunity to be part of a business that is experiencing significant growth and investing in its future success. If you have the skills and experience outlined above, then please apply with an updted CV.

Please note: This role requires all candidates to have no current or future requirement for sponsorship to work in the UK.

Role: User Research Lead - Digital Products & Customer Experience (12-month FTC)

Location: Hybrid (Manchester, 3 days onsite)

Salary: 65,000 - 75,000 + Excellent Benefits Package

User Research Lead - Digital Products & Customer Experience (12-month FTC)

Location: Hybrid (Manchester, 3 days onsite)

Salary: 65,000 - 75,000 + Excellent Benefits Package

Are you passionate about delivering customer-first digital experiences through insight-driven research?

We're looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision.

This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams.

The Role:

• Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence.

• Drive user research strategies that uncover actionable insights and influence product, design, and business decisions.
• Ensure consistency in research approaches and findings across multiple digital products and services.
• Champion inclusive design by embedding accessibility research and working with users of diverse abilities.
• Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development.
• Encourage innovative methods and experimentation in research practices.
• Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation.
• Align research priorities with strategic goals to deliver maximum impact across customer journeys.

What You'll Bring:

• Strong background in user-centred research with experience in both qualitative and quantitative methods.
• Previous leadership or management experience in a research setting.
• Proficiency with tools such as UserTesting, Hotjar, or similar usability and survey platforms.
• Solid understanding of digital accessibility standards (e.g., WCAG) and inclusive research practices.
• Experience working with cross-functional teams in an Agile or product-led environment.
• Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders.
• Familiarity with design systems and their relationship to research and usability standards.
• Confident communicator and stakeholder manager, able to balance business needs with user priorities.

Why Apply?

• Join a user-driven culture focused on meaningful digital experiences
• Shape research direction across multiple high-impact digital products
• Enjoy a flexible hybrid working model and collaborative environment
• Access a competitive salary and well-rounded benefits
• Make a real impact in a senior, fixed-term leadership role

This is a fantastic opportunity to be part of a business that is experiencing significant growth and investing in its future success. If you have the skills and experience outlined above, then please apply with an updted CV.

Please note: This role requires all candidates to have no current or future requirement for sponsorship to work in the UK.

Role: User Research Lead - Digital Products & Customer Experience (12-month FTC)

Location: Hybrid (Manchester, 3 days onsite)

Salary: 65,000 - 75,000 + Excellent Benefits Package

User Research Lead - Digital Products & Customer Experience (12-month FTC)

Location: Hybrid (Manchester, 3 days onsite)

Salary: £65,000 - £75,000 + Excellent Benefits Package

Are you passionate about delivering customer-first digital experiences through insight-driven research?

We're looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring u.

Our client, a global organisation urgently require a User Research & Design specialist to join their team on a permanent basis.

In order to be successful, you will have the following experience:

• Proven experience in conducting user research studies, employing a variety of research methods and tools
• Worked either within Government, or Government customers
• Proficient in using research tools and software, such as user testing platforms, survey tools, and data analysis software
• Experience working in cross-functional teams and collaborating with designers, product managers, and developers.
• DV Cleared

Within this role, you will be responsible for:

• Planning and executing user research studies, employing a range of qualitative and quantitative research methods, such as interviews, usability testing, surveys, and ethnographic research.
• Collecting and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations.
• Develop user archetypes, journey maps, and other user-centred design and research artifacts to effectively communicate user insights and facilitate decision-making.
• Collaborating with designers, product managers, and developers to translate research findings into well-designed products and services that meet user and business.
• Advocating for the user throughout the product development lifecycle, ensuring that user needs and preferences are considered at every stage.
• Staying up to date with the latest trends, tools, and methodologies in user research and user-centred design, constantly evolving your craft to maximise impact, pace and value.

This represents an excellent opportunity to secure a permanent position within a commercialy focused and high profile organisation.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.