104 Ux Researcher jobs in the United Kingdom

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. 

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. 

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. 

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. 

PURPOSE OF ROLE: 

As a User Experience Researcher, you will be primarily responsible generating inspiring and actionable insight to help improve our customers' experiences. You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a previously traditional financial services business. It is an exciting role that will make a real difference within an industry that is ripe for better design thinking and a user-centered focus.  

You will be responsible for uncovering opportunities to further improve our understanding of both current and prospective users to create simple, intuitive but high-performance user experiences. Day to day, you’ll be working alongside UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.  

Your research will need to inform, influence, and support cross functional teams in their quest to understand more about our customers, which in turn will be used to generate ideas and highlight opportunities for our roadmaps that will improve the user experience. 

Requirements

Key Responsibilities:

• Embed user research into the double diamond process working with Research, Design, Analytics and the Product Owners. 

• Deliver end to end research including set up, recruitment, moderation, data collection, analysis and debrief. 

• Deliver research workshops with key stakeholders within and across squads 

• Conduct primary and secondary user research. 

• Conduct and evaluate quantitative and qualitative research. 

• Work closely with cross-functional teams to identify and evaluate research topics. 

• Plan and implement user research strategies and methodologies according to the problem statement. 

• Advocate research findings to diverse audiences through written and oral presentations. 

• Work in an agile workflow collaborating with stakeholders within delivery squads 

• Ask questions, gather data, and analyze data. 

• Use a diverse set of UX research tools such as User Testing and Contentsquare . 
  Provide support, guidance and coaching to designers, copy writers and UX/UI to upskill them to run their own research techniques. 
  

Skills & Experience Required:

• Understand qualitative and quantitative research methods 
• Great communication skills 
• A can-do, proactive attitude 
• Ability to analyse and present research insights 
• Meticulous sense of detail and the ability to seek out simple solutions to complex challenges 
• Report writing 
• Ability to recruit users / customers 
• Strong sense of research ethics and understanding of GDPR guidelines 

Personal Attributes:

STRAIGHT TALKING    |    MOVING WITH SPEED    |    OWNING THE OUTCOME

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and takes ownership of outcomes
• Not afraid to challenge and be open to challenges

Benefits:

• Group Personal Pension Plan  – 8% employer contribution and 4% employee contribution
• Life Assurance  and Group Income Protection
• Private Medical Insurance  – Provided by Bupa
• 25 Days Annual Leave , plus bank holidays
• Staff Discounts  on our investment products
• Personal & Well-being Fund  – Supporting your physical and mental wellness
• Retail Discounts  – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits  – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

Contract UX Researcher

Outside IR35: up to £450 a day

Contract: 3–6 months

Start: ASAP

Remote: Must be based in the UK

We’re looking for a detail-orientated, confident UX Researcher to join a growing SaaS business on a contract basis. This is a B2B2C platform with complex user journeys and multiple stakeholder needs, so you’ll need to be comfortable navigating ambiguity, shaping problems, and presenting insights at a senior level.

What you’ll be doing

• Leading qualitative UX research speaking to users, identifying behaviours and patterns, and turning insights into clear hypotheses.
• Defining the problem, you’ll uncover and frame the right questions.
• Developing and presenting UX theories and design decisions backed by research, communicating findings to senior stakeholders and board members clearly and confidently.
• Balancing the needs of clients vs. pipeline opportunities, ensuring both user and business goals are aligned.
• Working at pace in a collaborative environment.

What we’re looking for

• Proven experience as a UX Researcher within SaaS or digital product environments (B2B or B2B2C).
• Strength in qualitative research methods such as interviews, usability testing, observational research.
• Ability to handle expectations and communicate with clarity at all levels, including senior leadership and board presentations.
• Strong storytelling and presentation skills - you can turn insights into compelling narratives that drive decisions.
• A thoughtful, curious mindset with the confidence to stand by your research findings.
• Comfortable working in a fast-moving team environment.
• Self-sufficient and able to work alone.

This role suits someone who thrives on discovery — who enjoys finding the ‘why’ behind the ‘what’, and shaping the UX direction in an environment that values insight over assumption.

Send your CV through to or get in touch on LinkedIn.

• Plan and execute a variety of user research studies, including usability testing, user interviews, surveys, and ethnographic research.
• Define research objectives and methodologies to address product questions and business goals.
• Recruit participants for research studies and manage participant scheduling.
• Analyze qualitative and quantitative research data to identify key themes, patterns, and user pain points.
• Synthesize research findings into clear, concise, and actionable reports and presentations.
• Collaborate closely with UX designers, product managers, and engineers to integrate user insights into product roadmaps and designs.
• Advocate for user needs and champion a user-centered design culture across the organization.
• Mentor and guide junior UX researchers, providing feedback and support.
• Stay current with the latest UX research trends, tools, and best practices.
• Develop and maintain research participant panels and databases.
• Contribute to the development of user personas and journey maps based on research data.

• Master's or Ph.D. in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field, or equivalent practical experience.
• 5+ years of hands-on experience in user experience research.
• Proven experience in leading research projects and mentoring other researchers.
• Proficiency in a wide range of qualitative and quantitative research methods.
• Strong analytical and problem-solving skills, with the ability to synthesize complex data.
• Excellent communication, storytelling, and presentation skills.
• Experience with user research tools and platforms.
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a remote environment.
• Strong collaboration skills and the ability to build relationships with cross-functional teams.
• A portfolio showcasing your research process and impact is highly desirable.

• Plan and conduct user research studies (interviews, surveys, usability tests, etc.).
• Analyze qualitative and quantitative data to identify user insights.
• Translate research findings into actionable recommendations for product and design teams.
• Collaborate with cross-functional teams to inform product strategy and design.
• Develop research protocols and manage research timelines.
• Mentor and guide junior UX researchers.
• Advocate for user-centered design principles throughout the organization.
• Present research findings clearly and persuasively to stakeholders.
• Stay current with UX research trends and methodologies.

• Extensive experience in UX research with a strong portfolio.
• Proficiency in a wide range of qualitative and quantitative research methods.
• Excellent analytical and problem-solving skills.
• Strong communication and presentation abilities.
• Experience collaborating with cross-functional product teams.
• Ability to mentor and lead other researchers.
• Familiarity with design and prototyping tools is a plus.
• Master's degree in Human-Computer Interaction, Psychology, Sociology, or a related field, or equivalent practical experience.

• Develop and execute comprehensive user research strategies aligned with product roadmap and business objectives.
• Design, plan, and conduct a variety of research studies, including user interviews, surveys, usability testing, heuristic evaluations, and diary studies.
• Analyze qualitative and quantitative data to identify user needs, pain points, and behavioural patterns.
• Synthesize research findings into compelling insights, personas, journey maps, and actionable recommendations for product and design teams.
• Collaborate closely with product managers, designers, engineers, and other stakeholders to integrate user insights into the product development lifecycle.
• Present research findings and recommendations to diverse audiences, including senior leadership, effectively communicating the 'why' behind user behaviours.
• Mentor and guide junior UX researchers, fostering their professional growth and ensuring research quality.
• Champion user-centered design principles and advocate for the voice of the user throughout the organisation.
• Stay current with the latest UX research methodologies, tools, and industry trends.
• Contribute to the continuous improvement of research processes and best practices.

• Master's or PhD in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, or a related field, or equivalent practical experience.
• 5+ years of experience in UX research, with a proven track record of leading research projects and influencing product decisions.
• Deep understanding of both qualitative and quantitative research methods and their applications.
• Proficiency in research tools such as survey platforms, analytics tools, and usability testing software.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience mentoring or leading a team of researchers is highly desirable.
• Ability to work effectively in a hybrid environment, balancing remote work with necessary in-office collaboration.

• Design and conduct comprehensive user research studies, including user interviews, surveys, usability testing, and ethnographic research.
• Analyse research data to identify user needs, pain points, and opportunities for improvement.
• Develop user personas, journey maps, and other artefacts to represent user insights.
• Collaborate closely with UX/UI designers, product managers, and engineers to ensure research findings are effectively integrated into the product development lifecycle.
• Advocate for the user throughout the organisation, presenting research findings and recommendations clearly and persuasively.
• Mentor junior researchers and contribute to the team's knowledge base.
• Stay current with the latest UX research trends, tools, and best practices.
• Define and track key user experience metrics.
• Contribute to the strategic direction of product development based on user insights.

• Plan, design, and execute a wide range of qualitative and quantitative user research studies, including user interviews, surveys, usability testing, diary studies, and ethnographic research.
• Translate research findings into actionable insights and clear, compelling recommendations for product, design, and engineering teams.
• Collaborate closely with Product Managers, Designers, and Engineers to define research objectives and integrate user insights into the product development process.
• Develop user personas, journey maps, and other artifacts to represent user needs and behaviours.
• Stay abreast of the latest research methodologies, tools, and best practices in UX research.
• Communicate research findings effectively to diverse stakeholders through presentations, reports, and workshops.
• Advocate for the user by championing a deep understanding of user needs and motivations across the organization.
• Manage research projects from initiation to completion, ensuring timely delivery of high-quality results.
• Contribute to the continuous improvement of research processes and tools.
• Mentor junior researchers and contribute to the growth of the UX research practice.

• Master's or PhD in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, or a related field, or equivalent practical experience.
• A minimum of 7 years of experience conducting UX research in a professional setting, with a strong portfolio demonstrating impact.
• Expertise in a variety of qualitative and quantitative research methods.
• Proficiency with research tools and platforms for surveys, usability testing, and data analysis.
• Excellent analytical and critical thinking skills, with the ability to synthesize complex data into actionable insights.
• Exceptional communication, presentation, and storytelling skills, with the ability to influence stakeholders.
• Proven ability to work independently and collaboratively in a remote team environment.
• Experience in the tech industry or with complex software products is highly desirable.
• Strong understanding of design thinking principles and agile development methodologies.
• Passion for understanding people and creating exceptional user experiences.