5 Vendor Relations jobs in the United Kingdom
Director, Business Administration - Supplier Management
Posted 10 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Business Administration - Supplier Management
OVERVIEW
The Bank of England (The Bank) recognises Vocalink as a Specified Service Provider of critical national infrastructure to multiple Recognised Payment System Operators (e.g. PayUK, LINK).
This means that Vocalink falls under the regulation of The Bank and relevant RPSOs. As part of our regulatory obligations, there are rules around how we should engage with and manage our suppliers and the risks associated with using third-parties.
The Supplier Management function works to ensure we are demonstrably upholding our obligations to our regulators. Our directive is that we will ensure our ability to demonstrate a clear understanding of our supply chain (and associated risks), and will actively govern that supply base within the appropriate management frameworks based on the required level of oversight.
Vocalink therefore operates its own Supplier Management Framework to keep in line with regulatory requirements and industry best practice. The Supplier Management team work to ensure suppliers are managed in line and adhere to the requirements of this framework.
The Supplier Management Team maintains a separate artefact repository consisting of key third party governance documentation and evidence.
ROLE
This role will work across and in collaboration with Internal Vocalink stakeholders with a defined supplier management role, other VL and Mastercard functions such as Risk, Security & Regulatory Compliance and Sourcing along with external suppliers. Responsibilities include:
- Ensuring the Supplier Management Framework is deployed and functioning as designed across in scope areas to mitigate Supplier risk.
- Identifying gaps / areas of shortfall, working with those with supply roles, providing coaching and upskilling as necessary.
- Manage the undertaking regular assessments against the management framework, driving (and tracking) improvement plans in conjunction with respective business owners.
- Manage the development and ongoing delivery of a monthly MI Dashboard providing defined metrics with insightful and actionable information in respect of Supply Chain Management and associated risks
- Lead on establishing and maintaining at a regular cadence an artefact repository so at any point VLL can demonstrate an up to date understanding of their supply chain and management frameworks to customers, supervisory bodies, internal stakeholders or other interested parties as required
- Ensuring regular review and update of supplier management frameworks / approach to ensure VLL meet ongoing / evolving needs (internal & External)
- Establish a more involved/proactive stance within the relationships of our Critical and Key suppliers to ensure the multi-level governance framework is fully embedded and adopted on an ongoing basis.
- Work with key stakeholders and other resources to design solutions for established objectives, define functional requirements, test and implement the solution.
- Risk mitigation and remediation with suppliers as required - identify and deliver outputs including logical recommendations based on analysis undertaken in order to facilitate discussion and drive positive outcomes.
- Ensuring close alignment with L1 Risk Management, Operational Resilience, Mastercard Sourcing and Third-Party Risk Management is maintained.
- Implement and manage growing industry requirements from customers and regulators
- Co-ordinate Supplier Management involvement with regards to contract negotiations and extensions.
- Take lead on Intercompany Relationship Management and Intercompany Agreements
- Manage the delivery against our Operational Resilience and O&TPRM Commitments.
- Manage and improve the risk and control maturity of the function.
- Enable, support and build further upon Mastercard's ESG strategy and priorities through business focus to drive sustainability.
- Annually review and refresh key documentation such as the Supplier Management Framework and Outsourcing & Third Party Risk Management (O&TPRM) Policy
ALL ABOUT YOU
Essential
- Knowledge of Sourcing and Supply Chain principles
- Ability to organize, manage and work effectively to accomplish multiple high priority tasks
- Stakeholder management - experience facilitating communication/mitigations both internally to stakeholders and externally with suppliers
- Experience designing and implementing a programme, and then performing the assurance
- Industry expertise on UK regulatory requirements
- Experience of 3rd parties and associated management frameworks
- Excellent interpersonal skills including facilitation, negotiation, collaboration and influencing
- Strong stakeholder management skills
- Strong analysis, initiative and problem-solving skills
- Teamwork and coaching
- High degree of self-organisation
- Strong analytical skills
Desirable
- Understanding of Vocalink process and systems (e.g. purchasing, recruitment, onboarding, organisational governance)
- Experience in the Payments Industry and some understanding of one or more payments systems e.g. BACS, LINK, FPS, ICS, IPS
- Experience of 3rd parties and associated management frameworks
- Ability to identify inefficient processes and propose enhancements
- Ability to support customer and regulatory-facing requirements
- Business process mapping experience and understands its importance to process excellence
Key Competencies
The typical competencies we look for at VLL include:
- Organisation & Strategic Planning - Shows effective ownership and responsibility to achieve goals and deadlines, even when there is a high degree of change. Ensure a strategic vision allows for the growth of a sustainable programme
- Ability to drive positive and impactful change - integration of the various aspects of this programme will require 'buy-in' from stakeholders
- Communication - the ability to communicate organisational initiatives, issues, and resolution plans within several cross-functional teams.
- Leadership - Displays positive and appropriate interpersonal skills providing a shared vision for team, influencing and motivating them to achieve relevant goals, even when not having direct "line management" responsibility.
- Customer focus - Takes time to fully understand customer needs or requirements and follows through actions to the end result. Constantly checks others needs or requirements and puts themselves out to achieve customer needs
- Attitude & Personal Motivation - Highly motivated and committed to the job and the Company. Positively influences others and consistently generates new ideas for improvement in own area.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Commercial Lead – Supplier & Contract Management
Posted 7 days ago
Job Viewed
Job Description
About the Role
This role is responsible for the delivery of the client’s supply chain responsibilities, supporting the Commercial strategy and vision in close collaboration with the Sourcing, Policy, and Operations divisions. You will work closely with specific business areas—Corporate, Facilities Management, or Technology —based on your experience and interest.
You will lead a team appropriate to your business area, ensure delivery of procurement pipelines, and support the implementation of supplier and contract management frameworks.
Key Responsibilities
- Liaise with business and Commercial peers to align responsibilities and train stakeholders as Contract Owners.
- Promote compliance with procurement policy and supplier management standards.
- Support the development of long-term category strategies and procurement plans.
- Deliver value through procurement exercises and market development.
- Manage supplier disputes and complex negotiations.
- Drive supplier performance and contract compliance in collaboration with Relationship Owners.
- Lead risk control implementation and ensure policy adherence.
- Champion sustainability and track continuous improvement metrics.
- Provide commercial challenge and quality assurance on tender documents.
- Support eProcurement system usage in line with defined workflows.
- Lead and develop your team to match workload and business demand.
Required Skills & Experience
Technical Capabilities:
- Proven experience managing suppliers and stakeholders in complex commercial environments.
- Experience with public-sector procurement regulations (PCR) and frameworks.
- Hands-on supplier and contract management experience post-contract award.
- Track record of delivering commercial outcomes through category strategy and procurement delivery.
- Proficiency in using procurement systems and tools.
- MCIPS qualification (or equivalent commercial experience).
Behavioural Competencies:
- Strong stakeholder management and influencing ability.
- Clear, professional communication (verbal and written).
- Assertive yet collaborative approach.
- Self-motivated and capable of leading within a structured, high-impact team.
Note: Please apply only if you're seeking a hands-on lead role — not suitable for senior execs, or experience focused on £billion+ deals.
Commercial Lead – Supplier & Contract Management
Posted 7 days ago
Job Viewed
Job Description
About the Role
This role is responsible for the delivery of the client’s supply chain responsibilities, supporting the Commercial strategy and vision in close collaboration with the Sourcing, Policy, and Operations divisions. You will work closely with specific business areas—Corporate, Facilities Management, or Technology —based on your experience and interest.
You will lead a team appropriate to your business area, ensure delivery of procurement pipelines, and support the implementation of supplier and contract management frameworks.
Key Responsibilities
- Liaise with business and Commercial peers to align responsibilities and train stakeholders as Contract Owners.
- Promote compliance with procurement policy and supplier management standards.
- Support the development of long-term category strategies and procurement plans.
- Deliver value through procurement exercises and market development.
- Manage supplier disputes and complex negotiations.
- Drive supplier performance and contract compliance in collaboration with Relationship Owners.
- Lead risk control implementation and ensure policy adherence.
- Champion sustainability and track continuous improvement metrics.
- Provide commercial challenge and quality assurance on tender documents.
- Support eProcurement system usage in line with defined workflows.
- Lead and develop your team to match workload and business demand.
Required Skills & Experience
Technical Capabilities:
- Proven experience managing suppliers and stakeholders in complex commercial environments.
- Experience with public-sector procurement regulations (PCR) and frameworks.
- Hands-on supplier and contract management experience post-contract award.
- Track record of delivering commercial outcomes through category strategy and procurement delivery.
- Proficiency in using procurement systems and tools.
- MCIPS qualification (or equivalent commercial experience).
Behavioural Competencies:
- Strong stakeholder management and influencing ability.
- Clear, professional communication (verbal and written).
- Assertive yet collaborative approach.
- Self-motivated and capable of leading within a structured, high-impact team.
Note: Please apply only if you're seeking a hands-on lead role — not suitable for senior execs, or experience focused on £billion+ deals.
IT Manager - Supplier & Service Management - Hybrid
Posted 1 day ago
Job Viewed
Job Description
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?
We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.
If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.
The Role at a Glance:
IT Manager
West London - Onsite 4 days a week
£40,000 - £0,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.
Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.
Who we are:
We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.
Key Responsibilities:
• Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
• Control £700k IT OPEX budget; t ck costs and manage asset register
• Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
• Communicate clearly with execs; use NPS/CSAT to improve supplier service
What You’ll Bring to the Team:
• Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
• Understanding Microsoft Cloud environment
• Run IT Teams across Microsoft stack
• Led RFPs, contract negotiations, and vendor performance reviews
• Tracked SLAs and supported supplier-led change projects
• Familiar with ISO 27001, GDPR, and risk reporting
• Clear communicator with execs, users, and vendors
• Data-driven; focused on cost, service, and risk improvement
Certifications & Education:
• ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
• CIPS Level 4 (Commercial & Contract Management)
• Degree in IT, Info Systems, or Business Management
Why Join Us?
We value our employees and offer a range of benefits to support your well-being and professional growth:
• Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
• Performance Linked Annual Bonus.
• Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
• Training & Development – We invest in our people, offering job-specific training and career development opportunities.
Join us and be part of a team that values growth, support, and career progression!
Application notice. We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
IT Manager - Supplier & Service Management - Hybrid
Posted 4 days ago
Job Viewed
Job Description
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?
We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.
If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.
The Role at a Glance:
IT Manager
West London - Onsite 4 days a week
£40,000 - £0,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.
Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.
Who we are:
We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.
Key Responsibilities:
• Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
• Control £700k IT OPEX budget; t ck costs and manage asset register
• Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
• Communicate clearly with execs; use NPS/CSAT to improve supplier service
What You’ll Bring to the Team:
• Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
• Understanding Microsoft Cloud environment
• Run IT Teams across Microsoft stack
• Led RFPs, contract negotiations, and vendor performance reviews
• Tracked SLAs and supported supplier-led change projects
• Familiar with ISO 27001, GDPR, and risk reporting
• Clear communicator with execs, users, and vendors
• Data-driven; focused on cost, service, and risk improvement
Certifications & Education:
• ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
• CIPS Level 4 (Commercial & Contract Management)
• Degree in IT, Info Systems, or Business Management
Why Join Us?
We value our employees and offer a range of benefits to support your well-being and professional growth:
• Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
• Performance Linked Annual Bonus.
• Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
• Training & Development – We invest in our people, offering job-specific training and career development opportunities.
Join us and be part of a team that values growth, support, and career progression!
Application notice. We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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