40 Venue Staff jobs in the United Kingdom

Key Responsibilities

Leadership & Development

• Provide effective leadership and motivation to the Guest Experience team, which includes up to 30 positions daily. Leading on recruitment, inductions, guest service training and ongoing personal development.

• To proactive resolved any issues which may impact the overall experience across the attraction.

• To be the point of contact relating to building/attraction knowledge and help with day-to-day operations and decision making.

• Coordinate weekly management meetings with the venue team and create clear and concise forward-thinking objectives.

• Responsible for departmental Payroll and HR responsibilities using our HR software, such as managing holiday, sickness & absenteeism, 1-2-1s, probationary reviews, and appraisals.

Guest Experience

• Develop guest service standards for the attraction and update and help to upskill all guest facing teams regularly in developing these standards.

• Deliver excellent customer service skills, and ensure commercial opportunities are maximised.

• Work collaboratively across all departments to share feedback and evaluate the operation on a regular basis, suggest improvement and action to resolve recurring issues.

• To encourage guests comments and feedback across all touch points, coordinating and responding to feedback on site and online channels.

Commercial Development

• Support the venue management to deliver clear training plans, allowing staff to develop sales techniques in key commercial area of the attraction.

• Ensure effective incentives and targets are in place to engage the team and harness positive financial results.

• Develop knowledge of Ticketing and EPOS Systems to ensure the venue is operating in the most effective way to support the staff delivery.

Duty Management

• Act as Manager on Duty on a roto basis, taking day-to-day responsibility for all aspects of management, public and premises safety and security and all aspects of Health & Safety management.

• Lead the decision making process on game / attraction management, using information from across departments to have full understanding for any cancellations.

• Collate full and detailed reports for the reasons of cancellations, information the Senior Leadership team of the reasons for any game cancellations and share relevant reports.

• To always act in the best interest of the Company when actioning any cancellations.

Health & Safety

• Support the Operations Manager in compiling, updating and maintaining all Health & Safety, Fire and other Premises Management and Risk Management policies and procedures.

• Be the point of contact and liaise with contractors to ensure site works are undertaken safely and within permitted hours.

• Collate and circulate venue wide Health & Safety information and documentation.

Key Performance Indicators

• Effectiveness of line management, staff morale and retention

• Effectiveness of internal relationships and communication

• Success of individual projects across the Guest Experience journey

• Accuracy, relevance and timeliness of regular reports

• Guest review comments and scores

• Achievement of income targets

• Maintaining budgets and staffing costs

Knowledge, Skills & Experience

Essential

• Ability to lead teams with clarity, energy and purpose

• Proven track record of managing successful venue operations departments

• Excellent team leader who can work flexibly to meet business requirements

• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities

• Customer focused with excellent verbal communication skills, with the ability to work at al levels within the business and communicate confidently with the Senior Leadership Team

• Experience of opening and launching new F&B concepts

• Experience of creating, maintaining and overseeing F&B operational procedures

• Experience of managing F&B and retail suppliers

• Experience of managing EPOS systems

• Experience of forecasting and maintaining labour margins

• Experience with F&B cash up / finance procedures

• Result focused with the ability to take ownership of tasks

Desirable

• Valid UK Driving License

• Personal License Holder (if not we will arrange this)

• First Aid Trained (if not we will arrange this)

• Level 3 Food Hygiene Certified

Who we are:

The Path Entertainment Group is a leading force in location-based and live entertainment, dedicated to crafting world-class, immersive experiences powered by some of the world’s most iconic brands.

Our debut attraction, Monopoly Lifesized, launched in London in 2021 and quickly became a global phenomenon, expanding to Riyadh, opening in a US Tour visiting Denver, Colorado in October 2024, and more recently Charlotte, North Carolina. In partnership with Lionsgate, SAW: The Escape Experience followed in 2022, bringing fans into the twisted world of Jigsaw. Most recently, The Paddington Bear™ Experience opened in May 2024, a landmark family attraction located in the heart of London, just steps from Big Ben.

With expertise spanning producing, content development, venue management, design, marketing, and communications, The Path Entertainment Group brings together best-in-class creative and commercial talent under one roof. We are united by a shared ambition: to disrupt the entertainment space with dynamic, IP-driven experiences that captivate audiences worldwide.

Our live stage production division, Showpath, continues to push the boundaries of theatrical storytelling. Current highlights include Monopoly Lifesized (US Tour), and Dungeons & Dragons: The Twenty-Sided Tavern, now playing Off-Broadway and set to transfer to the Sydney Opera House before embarking on a major U.S. tour in 2025.

UK made – internationally focused, with major rollout planned for the US and other markets. Our key ingredient is play. We fuse competitive socialising concepts with theatricality and globally recognised brands in major city markets across the globe.

Key Responsibilities

Leadership & Development

• Provide effective leadership and motivation to the Guest Experience team, which includes up to 30 positions daily. Leading on recruitment, inductions, guest service training and ongoing personal development.

• To proactive resolved any issues which may impact the overall experience across the attraction.

• To be the point of contact relating to building/attraction knowledge and help with day-to-day operations and decision making.

• Coordinate weekly management meetings with the venue team and create clear and concise forward-thinking objectives.

• Responsible for departmental Payroll and HR responsibilities using our HR software, such as managing holiday, sickness & absenteeism, 1-2-1s, probationary reviews, and appraisals.

Guest Experience

• Develop guest service standards for the attraction and update and help to upskill all guest facing teams regularly in developing these standards.

• Deliver excellent customer service skills, and ensure commercial opportunities are maximised.

• Work collaboratively across all departments to share feedback and evaluate the operation on a regular basis, suggest improvement and action to resolve recurring issues.

• To encourage guests comments and feedback across all touch points, coordinating and responding to feedback on site and online channels.

Commercial Development

• Support the venue management to deliver clear training plans, allowing staff to develop sales techniques in key commercial area of the attraction.

• Ensure effective incentives and targets are in place to engage the team and harness positive financial results.

• Develop knowledge of Ticketing and EPOS Systems to ensure the venue is operating in the most effective way to support the staff delivery.

Duty Management

• Act as Manager on Duty on a roto basis, taking day-to-day responsibility for all aspects of management, public and premises safety and security and all aspects of Health & Safety management.

• Lead the decision making process on game / attraction management, using information from across departments to have full understanding for any cancellations.

• Collate full and detailed reports for the reasons of cancellations, information the Senior Leadership team of the reasons for any game cancellations and share relevant reports.

• To always act in the best interest of the Company when actioning any cancellations.

Health & Safety

• Support the Operations Manager in compiling, updating and maintaining all Health & Safety, Fire and other Premises Management and Risk Management policies and procedures.

• Be the point of contact and liaise with contractors to ensure site works are undertaken safely and within permitted hours.

• Collate and circulate venue wide Health & Safety information and documentation.

Key Performance Indicators

• Effectiveness of line management, staff morale and retention

• Effectiveness of internal relationships and communication

• Success of individual projects across the Guest Experience journey

• Accuracy, relevance and timeliness of regular reports

• Guest review comments and scores

• Achievement of income targets

• Maintaining budgets and staffing costs

Knowledge, Skills & Experience

Essential

• Ability to lead teams with clarity, energy and purpose

• Proven track record of managing successful venue operations departments

• Excellent team leader who can work flexibly to meet business requirements

• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities

• Customer focused with excellent verbal communication skills, with the ability to work at al levels within the business and communicate confidently with the Senior Leadership Team

• Experience of opening and launching new F&B concepts

• Experience of creating, maintaining and overseeing F&B operational procedures

• Experience of managing F&B and retail suppliers

• Experience of managing EPOS systems

• Experience of forecasting and maintaining labour margins

• Experience with F&B cash up / finance procedures

• Result focused with the ability to take ownership of tasks

Desirable

• Valid UK Driving License

• Personal License Holder (if not we will arrange this)

• First Aid Trained (if not we will arrange this)

• Level 3 Food Hygiene Certified

Who we are:

The Path Entertainment Group is a leading force in location-based and live entertainment, dedicated to crafting world-class, immersive experiences powered by some of the world’s most iconic brands.

Our debut attraction, Monopoly Lifesized, launched in London in 2021 and quickly became a global phenomenon, expanding to Riyadh, opening in a US Tour visiting Denver, Colorado in October 2024, and more recently Charlotte, North Carolina. In partnership with Lionsgate, SAW: The Escape Experience followed in 2022, bringing fans into the twisted world of Jigsaw. Most recently, The Paddington Bear™ Experience opened in May 2024, a landmark family attraction located in the heart of London, just steps from Big Ben.

With expertise spanning producing, content development, venue management, design, marketing, and communications, The Path Entertainment Group brings together best-in-class creative and commercial talent under one roof. We are united by a shared ambition: to disrupt the entertainment space with dynamic, IP-driven experiences that captivate audiences worldwide.

Our live stage production division, Showpath, continues to push the boundaries of theatrical storytelling. Current highlights include Monopoly Lifesized (US Tour), and Dungeons & Dragons: The Twenty-Sided Tavern, now playing Off-Broadway and set to transfer to the Sydney Opera House before embarking on a major U.S. tour in 2025.

UK made – internationally focused, with major rollout planned for the US and other markets. Our key ingredient is play. We fuse competitive socialising concepts with theatricality and globally recognised brands in major city markets across the globe.

Venue Logistics Operative

The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool – as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.

We are looking for a Venue Logistics Operative to join our team on a permanent, full-time basis.

The successful candidate will assist with the physical changeover of all areas of the M&S Bank Arena, Convention Centre and Exhibition Centre Liverpool from event to event to meet organisational needs and plans.

Company Benefits

We are an award-winning, world-class venue where our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme which increases with length of service.
li>An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 25 Qualified Mental Health First Aiders on site.

The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards: 

Disability Confident Employer

Member of the Fair Employment Charter

Real Living Wage employer

Social value impact plan - last year we contributed over £6.4m

Green Meeting’s Gold Standard

Sustainability Strategy

Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives

Carbon Neutral Campus

Accessibility Strategy

AccessAble Guide

About the Role

Main duties include:

• S t-up and de-rig allocated rooms and areas of The ACC Liverpool Group including change over for alternative use, to meet specified timeframes.
• Facilitate the correct storage of all equipment and furniture to ensure all storerooms and their contents are kept clean and report any defects to furniture and equipment immediately.
• To undertake light maintenance and cleaning duties as instructed by the Venue Logistics Manager.
• Support the Senior Venue Logistic Operative to ensure basic repair and maintenance on equipment is undertaken as deemed appropriate.
• Assist production companies, clients, service partners etc. with the load in and load outs and deliveries within the venue incorporating the use of forklift trucks (trained and licensed personnel only), pallet trucks, trolleys etc. where necessary to ensure successful delivery of events.
• Assist production companies, client, service partners etc. with build ups and break downs.
• Perform general maintenance duties incorporating the use of MEWPS (trained and licensed personnel only) where necessary.
• Fulfil the porter role throughout The ACC Liverpool Group as and when required.
• Assist the Senior Venue Logistics Operative and Venue Logistics Manager to ensure client’s needs are met.

We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role.

In this case, we’re looking for someone who:

• Can maintain a positive, proactive attitude under pressure.
• Is reliable and committed to delivering events on time and to a high standard.
• Can contribute to the success of our One Team culture to deliver our aims and objectives, maintaining a flexible and positive attitude.

If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you.

Join us at The ACC Liverpool Group and be part of something extraordinary.

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Closing Date: 21st of September
Interview Date: TBC

Equality, Diversity & Inclusion

The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.

A leading provider of corporate accommodation, meetings and events are seeking a customer focused Hotel Reservations Consultant to join it's established, successful and friendly team, based just outside of Sheffield city centre. If you have previous experience within hotel reservations, or Conference and Events and are keen to progress your career within a corporate travel and conference solutions environment this is a fantastic opportunity. Excellent basic salary, Monday to Friday hours and the chance to work for an established, successful company make this an excellent move for the right person!

JOB DESCRIPTION:
- Working in an office environment, primarily over the phone and email
- Liaise with leading companies, to arrange their hotel booking requirements
- Liaise with hotels to arrange your clients' requirements
- Making bookings for the UK and for Worldwide as required
- Arrange meetings requirements and source venues for meetings
- Build rapport and offer excellent customer service
- Work on a shift basis between (Apply online only), Monday - Friday, no weekends!

EXPERIENCE REQUIRED:
We are ideally seeking a candidate with experience of hotel reservations, or those working in Conference or events, in business travel as a Hotel Consultant, or as a Travel Consultant. Consideration may be given to you if you have excellent customer service experience, within a Travel call centre environment.

THE PACKAGE:
The successful candidate will receive a generous starting salary (negotiable/dependent on experience). Excellent benefits, and industry discounts! This is an excellent career move for the successful person.

INTERESTED
Please follow the instructions to apply, attaching your CV! For any questions, please contact Gemma on (phone number removed) or email (url removed)

Venue Logistics Operative

The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool – as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.

We are looking for a Venue Logistics Operative to join our team on a permanent, full-time basis.

The successful candidate will assist with the physical changeover of all areas of the M&S Bank Arena, Convention Centre and Exhibition Centre Liverpool from event to event to meet organisational needs and plans.

Company Benefits

We are an award-winning, world-class venue where our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme which increases with length of service.
li>An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 25 Qualified Mental Health First Aiders on site.

The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards: 

Disability Confident Employer

Member of the Fair Employment Charter

Real Living Wage employer

Social value impact plan - last year we contributed over £6.4m

Green Meeting’s Gold Standard

Sustainability Strategy

Positively influencing biodiversity – in the grounds of our campus, we have 3 beehives

Carbon Neutral Campus

Accessibility Strategy

AccessAble Guide

About the Role

Main duties include:

• S t-up and de-rig allocated rooms and areas of The ACC Liverpool Group including change over for alternative use, to meet specified timeframes.
• Facilitate the correct storage of all equipment and furniture to ensure all storerooms and their contents are kept clean and report any defects to furniture and equipment immediately.
• To undertake light maintenance and cleaning duties as instructed by the Venue Logistics Manager.
• Support the Senior Venue Logistic Operative to ensure basic repair and maintenance on equipment is undertaken as deemed appropriate.
• Assist production companies, clients, service partners etc. with the load in and load outs and deliveries within the venue incorporating the use of forklift trucks (trained and licensed personnel only), pallet trucks, trolleys etc. where necessary to ensure successful delivery of events.
• Assist production companies, client, service partners etc. with build ups and break downs.
• Perform general maintenance duties incorporating the use of MEWPS (trained and licensed personnel only) where necessary.
• Fulfil the porter role throughout The ACC Liverpool Group as and when required.
• Assist the Senior Venue Logistics Operative and Venue Logistics Manager to ensure client’s needs are met.

We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role.

In this case, we’re looking for someone who:

• Can maintain a positive, proactive attitude under pressure.
• Is reliable and committed to delivering events on time and to a high standard.
• Can contribute to the success of our One Team culture to deliver our aims and objectives, maintaining a flexible and positive attitude.

If you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you.

Join us at The ACC Liverpool Group and be part of something extraordinary.

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Closing Date: 21st of September
Interview Date: TBC

Equality, Diversity & Inclusion

The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.

A leading provider of corporate accommodation, meetings and events are seeking a customer focused Hotel Reservations Consultant to join it's established, successful and friendly team, based just outside of Sheffield city centre. If you have previous experience within hotel reservations, or Conference and Events and are keen to progress your career within a corporate travel and conference solutions environment this is a fantastic opportunity. Excellent basic salary, Monday to Friday hours and the chance to work for an established, successful company make this an excellent move for the right person!

JOB DESCRIPTION:
- Working in an office environment, primarily over the phone and email
- Liaise with leading companies, to arrange their hotel booking requirements
- Liaise with hotels to arrange your clients' requirements
- Making bookings for the UK and for Worldwide as required
- Arrange meetings requirements and source venues for meetings
- Build rapport and offer excellent customer service
- Work on a shift basis between (Apply online only), Monday - Friday, no weekends!

EXPERIENCE REQUIRED:
We are ideally seeking a candidate with experience of hotel reservations, or those working in Conference or events, in business travel as a Hotel Consultant, or as a Travel Consultant. Consideration may be given to you if you have excellent customer service experience, within a Travel call centre environment.

THE PACKAGE:
The successful candidate will receive a generous starting salary (negotiable/dependent on experience). Excellent benefits, and industry discounts! This is an excellent career move for the successful person.

INTERESTED
Please follow the instructions to apply, attaching your CV! For any questions, please contact Gemma on (phone number removed) or email (url removed)