75 Venue Staff jobs in the United Kingdom

• Oversee and manage all day-to-day operational activities within the venue, ensuring smooth execution of all events.
• Develop and implement comprehensive operational plans, staffing schedules, and contingency measures for all types of events.
• Ensure strict adherence to all health, safety, security, and licensing regulations, maintaining a safe environment for staff, performers, and attendees.
• Manage and develop a team of operational staff, including front-of-house, security, technical support, and facilities teams.
• Liaise effectively with event promoters, artists' management, sports teams, and other stakeholders to ensure their operational needs are met.
• Manage relationships with third-party suppliers and contractors (e.g., catering, cleaning, security providers).
• Develop and manage operational budgets, controlling costs and optimizing resource allocation.
• Implement and monitor customer service standards to ensure a positive and memorable experience for all visitors.
• Conduct post-event reviews to identify areas for improvement and implement necessary changes.
• Oversee venue maintenance, facilities management, and asset upkeep.
• Ensure compliance with all company policies and procedures.

• A Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field is preferred.
• A minimum of 5 years of progressive experience in venue operations management, preferably within large-scale entertainment or sports venues.
• Proven track record of successfully managing complex event operations from planning through execution.
• In-depth knowledge of health and safety legislation, risk assessment, and emergency procedures relevant to public venues.
• Strong leadership, team management, and motivational skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Proficiency in budgeting and financial management.
• Ability to work under pressure and make sound decisions in dynamic situations.
• Experience with security management and crowd control protocols.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by event schedules.

• Oversee all operational aspects of event execution, ensuring smooth and efficient delivery.
• Manage and coordinate event staff, including security, catering support, technical crew, and ushers.
• Develop and implement operational plans for a diverse range of events, including concerts, conferences, banquets, and private functions.
• Ensure the venue is maintained to the highest standards of cleanliness, safety, and presentation.
• Manage venue logistics, including setup, breakdown, equipment checks, and AV requirements.
• Liaise closely with event organizers, clients, and external suppliers to understand their needs and ensure successful event delivery.
• Implement and enforce health, safety, and emergency procedures, ensuring compliance with all relevant legislation.
• Manage operational budgets, including staffing costs, equipment rental, and consumables.
• Conduct post-event evaluations to identify areas for improvement and gather client feedback.
• Maintain strong relationships with vendors and service providers.
• Troubleshoot and resolve any operational issues that arise during events.
• Manage inventory of operational equipment and supplies.

• Proven experience in event management, venue operations, or a related hospitality management role.
• Demonstrated experience in managing large-scale events and diverse teams.
• Strong understanding of health and safety regulations within event venues.
• Excellent organizational, planning, and time management skills.
• Exceptional problem-solving and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and staff.
• Experience with budgeting and financial management.
• Ability to work under pressure and in a fast-paced, dynamic environment.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays as required by event schedules.
• Proficiency in event management software is an advantage.

Venue Director – Scottish Event Campus - Levy UK

At the heart of Scotland’s live entertainment scene lies the Scottish Event Campus (SEC) - home to the world-renowned OVO Hydro, SEC Armadillo, and SEC Centre. Welcoming over 1.1 million guests annually, the SEC is one of Europe’s most prestigious venues where unforgettable moments come alive every day.

Levy UK - the vibrant and exciting sector of Compass Group, the world’s largest catering company - is seeking a forward-thinking Venue Director to lead and innovate the food and beverage experience at this iconic venue.

At Levy UK + Ireland, we don’t just serve food - we deliver legendary experiences. We work at some of the greatest venues in the world, including Wimbledon, Twickenham, Tottenham Hotspur, Principality Stadium, ExCel London, and, of course, the SEC.

We’re culinary champions passionate about sustainably sourced food and drink paired with exceptional service, all focused on creating legendary experiences. Sustainability, wellbeing, diversity, and inclusion are at the core of everything we do. We’re committed to reaching Net Zero by 2027, proudly partner with the British Paralympic Association, and pay all team members at least the Real Living Wage or London Living Wage.

About the Role:
 As Venue Director, you’ll shape and deliver a cutting-edge food and drinks strategy that matches the prestige and ambition of the SEC. You’ll lead a large, dynamic team to deliver premium, exciting, and first-class hospitality experiences that set the standard for world-class venues.

This high-profile role demands a forward-thinking, quality-driven leader passionate about innovation, operational excellence, and building a team culture that thrives on growth and collaboration.

Key Responsibilities:

• Lead the development and delivery of the venue’s operational and catering strategy, continually evolving the guest experience.
• Build strong partnerships with senior stakeholders and Levy leadership to drive venue success.
• Inspire and develop a high-energy team committed to delivering exceptional food, hospitality, and legendary experiences.
• Use data and insights to optimise financial performance, operational efficiency, and business growth.
• Champion innovation in food, beverage, and technology, keeping the SEC at the forefront of the hospitality industry.

Who We’re Looking For:

• A senior strategic leader in premium food & beverage and hospitality, experienced in managing complex operations and stakeholder relationships.
• Passionate about delivering outstanding guest experiences with a restless drive for improvement and innovation.
• Commercially savvy with strong financial acumen and a data-driven approach.
• A collaborative, resilient influencer who thrives in a fast-paced, high-profile environment.

• Oversee all day-to-day venue operations, ensuring readiness for events, concerts, and sporting fixtures.
• Manage and coordinate event setup and breakdown, ensuring compliance with schedules and specifications.
• Lead and manage event operations staff, including security, ushers, concessions, and technical crews.
• Develop and implement operational plans and procedures to enhance efficiency and guest satisfaction.
• Ensure adherence to all health, safety, and security regulations, conducting regular risk assessments.
• Manage vendor relationships, including catering, technical services, and cleaning contractors.
• Oversee inventory management for operational supplies and equipment.
• Act as a key point of contact for event organizers, artists, and sports teams regarding operational matters.
• Handle incident management and emergency response effectively and efficiently.
• Control operational costs and work within allocated budgets.
• Conduct post-event evaluations to identify areas for improvement.

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Minimum of 5 years of experience in venue operations management, preferably within a large-scale sports or entertainment venue.
• Proven experience in managing large events and complex operational logistics.
• Strong understanding of health, safety, and security protocols in public venues.
• Excellent leadership, team management, and delegation skills.
• Outstanding problem-solving and decision-making abilities under pressure.
• Strong communication and interpersonal skills, with the ability to interact with diverse stakeholders.
• Proficiency in event management software and standard office applications.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
• This position is based at our flagship venue in Leeds, West Yorkshire, UK .

• Coordinate and manage the daily operations of assigned sports venues from a remote location.
• Ensure all facilities are maintained to the highest standards of cleanliness, safety, and readiness for events and activities.
• Liaise with venue staff, contractors, and external partners to address operational needs and resolve issues promptly.
• Develop and implement standard operating procedures for venue management and emergency response.
• Oversee the scheduling of venue staff, including front-of-house, maintenance, and security teams.
• Manage inventory of venue supplies and equipment, ensuring efficient stock control.
• Ensure compliance with all health, safety, and licensing regulations.
• Coordinate with event organisers to ensure all venue requirements are met for bookings.
• Monitor venue usage and performance, identifying opportunities for improvement.
• Assist with the implementation of new operational initiatives and technologies.
• Handle customer service inquiries and feedback, ensuring a positive experience for all users.
• Manage maintenance requests and oversee minor repairs and upkeep.
• Prepare reports on operational performance, incident logs, and facility status.
• Contribute to budget management and cost control for venue operations.
• Foster a positive and professional working environment for on-site staff.
• Act as a key remote point of contact for all venue-related operational matters.
• Ensure adherence to company policies and procedures across all managed venues.
• Support the planning and execution of venue-based activities and events.
• Maintain up-to-date knowledge of industry best practices in sports facility management.

• Proven experience in venue management, operations coordination, or a similar role within the sports or leisure industry.
• Strong understanding of facility maintenance, health and safety regulations, and event logistics.
• Excellent organisational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Proficiency in using facility management software and general office applications.
• Exceptional communication and interpersonal skills, with the ability to effectively manage remote teams and stakeholders.
• Proactive problem-solving attitude and the ability to make sound decisions under pressure.
• Ability to work independently and manage responsibilities effectively in a remote setting.
• Flexibility to respond to urgent operational needs.
• Experience in staff scheduling and supervision is a plus.
• A passion for sports and a commitment to delivering high-quality venue experiences.
• Relevant qualifications in Facility Management, Sports Management, or a related field are desirable.

Spear Heads are delighted to be partnered exclusively with a leading entertainment group which manages 74 venues across UK, US and Germany.

Our client has an exciting opportunity for an experienced VENUE DIRECTOR to join their team in Stockton as the Senior Leader of an iconic venue.

The successful candidate will be major player in the local community - this role drives performance, profit and service delivery to customers, producers, promoters, and the business. Requires collaboration with colleagues in other venues, central functions and in the wider community to ensure best practice and excellent standards.

A strong people manager, this role supports the venue Heads of Department in Operations, Marketing & Communications, Technical & Maintenance, Creative Learning and Business Development & Sales – with a focus on ensuring each individual alongside their wider team has all they need to drive their area of the business forward whilst working collaboratively and efficiently.

Key Responsibilities:

• Elevating the reach and status of the venue to transform the growth of the business.
• Developing an ambitious vision and corresponding business plan for your venue, and implementing short, medium and long term plans to achieve the plan.
• To achieve, or exceed, budget expectations. Ensure your venue is perceived to be vital to its community, and a desired destination for customers, producers, and promoters.
• To offer inspiring leadership both internally and externally.
• Take responsibility for the overall performance of your business, ensuring that there is a balanced approach to Customers, Shareholders, Employees, Reputation, Innovation, Entrepreneurship and Development.
• Provide and determine the smartest allocation of resources in your control – and ensure the balance of resources is proportionate and appropriate to achieve short, medium and long term goals.
• Actively create and pursue new income streams, including sponsorship and local programming opportunities, which fit the overall business objectives and vision.
• To work to and help formulate the Business Plan for your venue, in consultation with your Business Director and your Business Partner (Finance Team) and deliver against its objectives.
• To contribute to the programming of the venue through participation in an effective and collaborative dialogue with the Programming Director and his team; taking positive ownership of the resulting programme and offering ideas and/or new relationships to contribute to its longer-term development while taking responsibility for directly programming local bookings and events at the Venue.
• Work with the Regional Head of Conference and Sales to develop and implement a commercial conference and events strategy to support the continued expansion of this key area of the operation.
• To create a positive work culture for your team – ensuring a focus on individual development, open dialogue, and creative thinking in order to drive forward performance of both the employees and venue.
• Ensure your teams are capable and able to deliver first class service to a range of internal and external customers.
• Ensure the team work towards the agreed goals and targets and regularly review performance against those targets, dealing with performance issues appropriately.
• Represent the venue and ATG Entertainment generally as necessary ensuring that the venue maintains its own reputation and its status as part of an industry leading organisation.
• Support the development and delivery of community engagement activities and seek opportunities to further develop or support the venue through local partnerships.
• Ensure you comply with all legislative requirements for people, standards, health & safety.

Essential Skills and experience:

• Previous experience working in a leadership and management capacity, as minimum at an equivalent level to a head of department, or in positions of significant responsibility in smaller organisations.

• Proven ability to organise, lead and motivate a large and diverse team while engendering a sense of teamwork and common purpose.

• Creative and results-driven approach to delivering sophisticated, high-quality customer service in a busy environment; a focus on and prioritisation of the needs of our customer, client, or collaborator.

• Ability to pioneer positive change, engaging others and steering the team towards priority goals.

• Ability to manage and develop internal and external relationships at all levels and collaborate effectively with a diverse team

• Good IT skills, with the ability to learn to use new software and systems.

Desirable:

• Experience in Event Management with an understanding of the requirements and considerations of hosting large scale performances and events.

• Experience of delivering events in a modular venue with a varied programme

• Knowledge of the local music scene alongside strong contacts with local promoters/event planners

• Experience of co-promoting events

• Knowledge of ticketing or retail systems.

• Relevant management qualifications or training.

• Health and Safety qualifications and/or experience.

• A genuine interest in the live entertainment industry is required; work experience in the industry is desirable but not essential and we actively encourage applications from individuals working in other sectors.

* The Venue Director is required to be a Personal License holder or undertake the training and assessment to gain a license on starting in the role, which the group will arrange. The application process for a license includes a Disclosure and Barring Service check.

Spear Heads are delighted to be partnered exclusively with a leading entertainment group which manages 74 venues across UK, US and Germany.

Our client has an exciting opportunity for an experienced VENUE DIRECTOR to join their team in Stockton as the Senior Leader of an iconic venue.

The successful candidate will be major player in the local community - this role drives performance, profit and service delivery to customers, producers, promoters, and the business. Requires collaboration with colleagues in other venues, central functions and in the wider community to ensure best practice and excellent standards.

A strong people manager, this role supports the venue Heads of Department in Operations, Marketing & Communications, Technical & Maintenance, Creative Learning and Business Development & Sales – with a focus on ensuring each individual alongside their wider team has all they need to drive their area of the business forward whilst working collaboratively and efficiently.

Key Responsibilities:

• Elevating the reach and status of the venue to transform the growth of the business.
• Developing an ambitious vision and corresponding business plan for your venue, and implementing short, medium and long term plans to achieve the plan.
• To achieve, or exceed, budget expectations. Ensure your venue is perceived to be vital to its community, and a desired destination for customers, producers, and promoters.
• To offer inspiring leadership both internally and externally.
• Take responsibility for the overall performance of your business, ensuring that there is a balanced approach to Customers, Shareholders, Employees, Reputation, Innovation, Entrepreneurship and Development.
• Provide and determine the smartest allocation of resources in your control – and ensure the balance of resources is proportionate and appropriate to achieve short, medium and long term goals.
• Actively create and pursue new income streams, including sponsorship and local programming opportunities, which fit the overall business objectives and vision.
• To work to and help formulate the Business Plan for your venue, in consultation with your Business Director and your Business Partner (Finance Team) and deliver against its objectives.
• To contribute to the programming of the venue through participation in an effective and collaborative dialogue with the Programming Director and his team; taking positive ownership of the resulting programme and offering ideas and/or new relationships to contribute to its longer-term development while taking responsibility for directly programming local bookings and events at the Venue.
• Work with the Regional Head of Conference and Sales to develop and implement a commercial conference and events strategy to support the continued expansion of this key area of the operation.
• To create a positive work culture for your team – ensuring a focus on individual development, open dialogue, and creative thinking in order to drive forward performance of both the employees and venue.
• Ensure your teams are capable and able to deliver first class service to a range of internal and external customers.
• Ensure the team work towards the agreed goals and targets and regularly review performance against those targets, dealing with performance issues appropriately.
• Represent the venue and ATG Entertainment generally as necessary ensuring that the venue maintains its own reputation and its status as part of an industry leading organisation.
• Support the development and delivery of community engagement activities and seek opportunities to further develop or support the venue through local partnerships.
• Ensure you comply with all legislative requirements for people, standards, health & safety.

Essential Skills and experience:

• Previous experience working in a leadership and management capacity, as minimum at an equivalent level to a head of department, or in positions of significant responsibility in smaller organisations.

• Proven ability to organise, lead and motivate a large and diverse team while engendering a sense of teamwork and common purpose.

• Creative and results-driven approach to delivering sophisticated, high-quality customer service in a busy environment; a focus on and prioritisation of the needs of our customer, client, or collaborator.

• Ability to pioneer positive change, engaging others and steering the team towards priority goals.

• Ability to manage and develop internal and external relationships at all levels and collaborate effectively with a diverse team

• Good IT skills, with the ability to learn to use new software and systems.

Desirable:

• Experience in Event Management with an understanding of the requirements and considerations of hosting large scale performances and events.

• Experience of delivering events in a modular venue with a varied programme

• Knowledge of the local music scene alongside strong contacts with local promoters/event planners

• Experience of co-promoting events

• Knowledge of ticketing or retail systems.

• Relevant management qualifications or training.

• Health and Safety qualifications and/or experience.

• A genuine interest in the live entertainment industry is required; work experience in the industry is desirable but not essential and we actively encourage applications from individuals working in other sectors.

* The Venue Director is required to be a Personal License holder or undertake the training and assessment to gain a license on starting in the role, which the group will arrange. The application process for a license includes a Disclosure and Barring Service check.

• Managing and coordinating all operational activities within the sports venue, including front-of-house, facilities management, and event support.
• Developing and implementing operational policies and procedures to ensure efficiency, safety, and customer satisfaction.
• Overseeing the recruitment, training, scheduling, and performance management of operational staff.
• Ensuring the venue is maintained to the highest standards of cleanliness, safety, and presentation.
• Managing supplier relationships and overseeing procurement of operational supplies and services.
• Developing and managing operational budgets, monitoring expenditures, and identifying cost-saving opportunities.
• Liaising with event organizers, sports clubs, and other stakeholders to ensure successful event execution.
• Implementing and enforcing health and safety regulations, including risk assessments and emergency procedures.
• Handling customer feedback and resolving operational issues promptly and effectively.
• Monitoring operational performance using key metrics and reporting to senior management.
• Driving initiatives to enhance the visitor experience and operational effectiveness.

• Bachelor's degree in Sports Management, Business Administration, Hospitality Management, or a related field.
• Proven experience (typically 5+ years) in operations management, preferably within the leisure, sports, or hospitality industry.
• Demonstrated experience in staff management and team leadership.
• Strong understanding of health and safety regulations and venue operations.
• Excellent organizational, planning, and problem-solving skills.
• Proficiency in budget management and financial administration.
• Strong communication, interpersonal, and customer service skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Flexibility to work evenings, weekends, and holidays as required by venue operations.
• Experience with event management is a significant advantage.

• Develop and implement comprehensive operational plans for the sports venue.
• Oversee event execution, ensuring seamless delivery and high guest satisfaction.
• Manage operational budgets, control expenditures, and optimise resource allocation.
• Lead and coordinate on-site operational teams, including staff and security.
• Ensure strict adherence to health, safety, and security protocols.
• Liaise with event organisers, sponsors, and stakeholders.
• Manage venue maintenance, cleaning, and facilities management.
• Analyse operational performance and implement continuous improvement initiatives.

• Significant experience in operations management, preferably within the sports, entertainment, or events industry.
• Proven ability to manage large-scale events and complex facilities.
• Strong financial acumen, including budget management and cost control.
• Excellent leadership, team management, and remote coordination skills.
• Proficiency in venue management software and related technologies.
• In-depth knowledge of health, safety, and security regulations.
• Exceptional problem-solving and decision-making abilities.
• Strong communication and stakeholder engagement skills.