2 Virtual Customer Support Specialist jobs in the United Kingdom
Customer Service Representative
Posted 21 days ago
Job Viewed
Job Description
Position Overview
We're seeking a proactive, empathetic Customer Service Representative to join our team and deliver exceptional support across multiple channels—phone, email, live chat, and face-to-face. You’ll be the trusted voice of our organization, resolving inquiries, processing requests, and representing our values every day.
Key Responsibilities
- Respond to customer inquiries with courtesy and efficiency across platforms (phone, email, chat, social media)
- Process orders, payments, and returns accurately
- Resolve complaints by identifying issues and providing clear, effective solutions
- Collaborate with internal teams to escalate technical or policy-related concerns
- Maintain accurate records of customer interactions and outcomes
- Aim for high first-contact resolution and consistent customer satisfaction
Essential Skills & Attributes
- Excellent written and verbal communication
- Strong empathy, active listening, and patience
- Problem‑solving mindset and ability to stay calm under pressure
- Proficiency with CRM systems and Microsoft Office / Google Workspace
- Ability to multitask and manage time effectively
- Prior customer service or retail experience favored
Work Environment
- Flexible arrangements such as in-office, remote, or hybrid setups depending on team needs
- A supportive, team-oriented culture focused on continuous improvement and quality service
- Opportunities for growth into supervisory or specialist roles with performance recognition
Company Details
Remote Customer Service Specialist
Posted 18 days ago
Job Viewed
Job Description
PC Laptop (No Chromebooks or Mac/Apple Computers)
Hard-Wired Internet Connection (Must have a reliable solid internet
connection)
Headphones With Microphone
We contract with agents within the United States, with the EXCEPTION of: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.
BenefitsWhat We Offer: ● Competitive remote work compensation package● Flexible work hours to suit your lifestyle● Extensive training and support to excel in your role● Opportunity to grow and advance within the organization● A collaborative and inclusive work culture that values your contributions-Choose Your Own Schedule-Application Process is Automated; No InterviewBe The First To Know
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