Customer Service

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LE1 Leicester £19 - £35 per hour Climate Control Systems of Greenwood INC

Posted 9 days ago

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Job Description

Full time Permanent

We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat
  • Assist customers with product information, order status, and

Company Details

Climate Control Systems of Greenwood INC is Greenwood's expertheating and cooling company. We offer furnace and air conditioning services in and around Greenwood. Please, feel free to contact us formore information on our services, products, and company. to provide maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high quality experience.
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Customer Service

Leicestershire, East Midlands £28000 - £30000 Annually Employal

Posted 1 day ago

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Job Description

permanent

Customer Service 
Up to £30,000
Leicester, Hybrid
Full Time, Permanent 
 
We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.
This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer success tasks. You will be at the heart of the business, helping to keep everything running smoothly, supporting key departments, and ensuring clients receive the best possible experience.
 
The role: 

  • Provide daily administrative support to Accounts, Sales, and Central Marketing teams
  • Support the sales team by chasing contracts, agreements, and onboarding paperwork
  • Keep CRM systems updated and accurate
  • Escalate technical issues to the relevant internal teams when required
  • Act as the first point of contact for portal-related queries from Members 
  • Support Marketing with campaign administration and coordination
  • Assist with general administrative tasks and ad-hoc duties
  • Carry out data entry and audits to ensure integrity and compliance
  • Handle overflow support calls and log outcomes in the CRM


The candidate:

  • Hands-on admin experience, ideally in accounts, sales, or marketing
  • Comfortable using CRM systems and picking up new tools quickly
  • A proactive attitude
  • Strong eye for detail and pride in delivering accurate work
  • Great communicator, confident with both written and verbal conversations
  • Organised and able to juggle multiple tasks at once 
  • Customer-focused mindset, happy working with people inside and outside the business


What’s on offer: 

  • Salary up to £30,000
  • Income Protection & Life Insurance
  • Enhanced pension scheme
  • 28 days annual leave
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Customer Service

Nottinghamshire, East Midlands £12 Hourly Brook Street

Posted 2 days ago

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Job Description

temporary

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions

What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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Customer service coordinator

Braunstone, East Midlands SF Recruitment

Posted 1 day ago

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Job Description

full time

Customer Service Coordinator
LE19
Permanent | £24,000 - £26,000 | Full-time | Office-based

SF Recruitment is working exclusively with a well-respected local business, and we’re looking for a Customer Service Coordinator to join their busy team. Are you a people person who loves keeping customers happy? If so, this could be the perfect role for you!

As a Customer Service Coordinator, you’ll be the first point of contact for customers coming up to their renewal. You’ll guide them through their options, warm them up, and hand them over to the sales team when they’re ready. You’ll also support the smooth running of deliveries and finance documents, ensuring everything is organised from start to finish.

What you’ll be doing:

  • Calling customers as their renewals come up.

  • Building strong relationships to encourage repeat business.

  • Qualifying and handing customers over to the sales team.

  • Booking deliveries and preparing finance paperwork.

  • Logging updates and keeping the CRM system accurate.

What we’re looking for:

  • Customer service or

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Sales/Customer Service

LE1 Leicester, East Midlands Inc Recruitment

Posted 2 days ago

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Job Description

full time

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

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Customer Service Administrator

LE1 Leicester, East Midlands Vanilla Recruitment (UK) Ltd

Posted 2 days ago

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Job Description

full time

Ready to join a fast-paced, design-led online furniture brand offering a 4-day working week and a role where organisation and systems expertise truly matter?

We’re hiring a Customer Service Administrator for a well-established ecommerce business known for its stylish products and exceptional service. With a condensed Monday - Thursday schedule and a supportive team culture, this is a fantastic opportunity for someone highly organised, proactive, and comfortable handling everything from email queries to order issues.

You’ll be the main point of contact for customer service, managing email and live chat enquiries, liaising with couriers and warehouses, resolving complaints, and ensuring service levels are met. You'll also work across various systems and CRMs, handle occasional order processing, and support Prime and retailer orders in line with SLAs.

If you're ready to make an impact and enjoy long weekends - every week - we’d love to hear from you!

Salary & Benefits

  • p>£26,000 – £28,000

    < li>
  • 4-day week: Monday–Thursday, 7:30am–5:00pm or 8:00am–5:30pm (with early finish on Thursday)

  • Free parking, breakfast & lunch daily

  • Bonus scheme: 1% per year, up to 5%

  • 17 days holiday +

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Customer Service Advisor

Leicestershire, East Midlands £15 Hourly Pertemps Leicester

Posted today

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Job Description

temporary
A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for?

We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.

Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks.
Operational Hours 07:00 - 19:00 Monday to Friday - 8hr shift within these times on a 4 weekly rotational basis.
Flexibility between 30-40 hours per week.
Will have to commit to 2 weeks Full Time training in Office.


Job Role:
Your key responsibilities, which are not exhaustive and not limited to include:
" Managing inbound calls to the business from worldwide clients handling shipment requests
" Building rapport with customers and establishing their needs
" Deliver a consistent call flow, giving the customer the confidence in the information provided
" Maximise up selling opportunities whilst ensuring the customer has an informed choice


Key Skills:
" Excellent Customer Service experience, Strong understanding of Customer Service processes
" Remain positive and enthusiastic during every customer contact
" Consistently provide a high level of service
" Excellent communication skills written and verbal
" Ability to adapt to change
" Ability to work as part of a team as well as independently
" Experience of working with MS Word & Excel

This role is subject to 5 Year Compliance and Clean DBS it is imperative that each applicant provides support to the process.

Click Apply or call (phone number removed) ask for Michelle
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Customer Service Advisor

Leicestershire, East Midlands £24000 - £24500 Annually The Portfolio Group

Posted today

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Job Description

permanent

Are you a Customer Service professional looking for a company that will invest in your development?

Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on challenges and want to be part of a vibrant, expanding team, this is your golden ticket!

This is a great opportunity for a Customer Service professional looking to accelerate their career within a busy HR team.

Job Overview.

Working as part of the Advice team to ensure the department is correctly resourced, handling client calls and providing accurate reporting on a daily and weekly basis.

Day-to-day

  • Assisting with the availability of Advisors using Openscape to review individual codes
  • Taking inbound calls to reduce the over-flow and abandon rate for the team
  • Updating client records and other relevant logs as required
  • Establishing and maintaining efficient working relationships with colleagues and clients
  • Scheduling departmental or team training sessions/meetings considering headcount and availability
  • Assisting the Management team with daily, weekly, monthly and quarterly reporting
  • Managing the Task-Management diary to ensure correct staffing levels are maintained between teams

What you Bring to the Team

  • Proactive and creative problem solver
  • A willingness to learn and the ability to communicate effectively within the team
  • Ability to remain professional in a fast-paced environment

Benefits

  • Continuous development from Day 1
  • 25 Days Holiday + 8
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Customer Service Advisor

Derbyshire, East Midlands £13 Hourly Blue Arrow

Posted 1 day ago

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Job Description

permanent

Customer Service Advisor

Location: Belper
Pay Rate: 12.93p/h
Hours: Monday to Friday between 08.00am -18.00pm - also will need to work one weekend in 6 on a rota basis
Contract: Temp to perm for the right candidate!

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We are working work with one of Europe's leading heating technology manufacturers, we're looking for Customer Service Advisors to join our friendly, customer-focused team.

The role will include:
*Answer inbound calls from customers, engineers, and partners regarding servicing and any technical queries
*Log and process service requests, claims and maintenance appointments
*Advising customers that contact through telephone, email, SMS, live chat or WhatsApp
*Provide clear, empathetic and knowledgeable support to all callers
*Maintain Accurate records using the CRM system

What we are looking for:
*Strong verbal communication and active listening skills
*Previous experience in a customer service or call centre role is preferred
*Ability to stay calm under pressure and handle a high volume of calls
* IT literate - confident using phones, email and internal systems * A team player who takes pride in delivering a great customer experience

Benefits of this role:
* Onsite facilities which include canteen and parking
* Competitive pay rates
* Temporary to Permanent work, this is long term work
* Dedicated consultant and 24/7 phone lines
* Blue Arrow app to manage your hours and availability

How to apply:
If you would like to apply for this role, please click apply button and submit your up-to-date CV and follow the online registration process. Please allow 24-48 hours for your application to be processed (excluding weekends).

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Customer Service Advisor

Leicestershire, East Midlands British Gypsum

Posted 1 day ago

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Job Description

permanent

We're currently hiring Customer Service Advisors for our central team based in East Leake, near Loughborough. We want our customers to be as valued and appreciated as our colleagues are (we're a Top Global Employer don't you know) so we're looking for people who can bring their personality and experience to the role and be a great ambassador for our business.

As the Customer Service Advisor, you are the heartbeat of our business and unite us with our customers, you bring our products to life and create solutions by putting yourself in the customers shoes and investing time to know their business.

SGIS are part of Saint-Gobain UK & Ireland and create high performance drylining and insulation solutions that take care of people and the planet

We can offer a flexible hybrid working model on successful completion of training. We are an accessible office and have some fantastic facilities including a subsidised restaurant, free car-parking, excellent public service links, a faith room, and a whole host of benefits including access to private healthcare, childcare vouchers, and wellbeing services amongst others.

What we're looking for:

We are looking for people people who are happy to go the extra mile for our customers. Experience is great, but its not everything - if you have the right attitudes and values we can always teach you the know-how. We're looking for:

  • Great communication and effective listening
  • The initiative to think of creative solutions
  • You'll be able to use systems and technology and be able to pick up new software
  • Good attention to detail
  • Able to prioritise tasks and get to the most important bits first
  • Identify the changing needs of the business and our customers

What you'll be doing:

You will be speaking to our customers via phone and email to assess their needs, giving guidance to assure they get the right product for their project when they need it. You will be using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way. As you get to grips with the role you will be able to specialise in other areas such as bespoke, exports or

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