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Funeral Service Crew

£12.79 per hour plus benefits 

Contracts available for 18.75 hours per week and 25 hours per week

Working a variety of shifts Monday to Friday 8am-8pm - as part of this role, you’ll also be part of the on call rota

Nottingham NG7 2GA

No experience needed. You can apply for this job on your mobile in a few simple steps – no CV required. 

You’ll need a full manual UK driver’s licence for this job.

Help families say the perfect goodbye to loved ones as part of our funeral service crew.

No experience? No problem. We provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. 

At the Co-op, you’ll be part of something meaningful. Join us today.

What you’ll do

• collect the deceased from a range of locations and scenarios in a professional and empathetic manner  

• bear coffins and drive funeral vehicles

• maintain the cleanliness of equipment and facilities, including vehicles  

• prepare coffins and engrave name plates 

• prepare the deceased in our care for viewings and the funeral  

This role would suit people who have

• a full UK manual driving licence  

• a sensitive approach to customer service with good attention to detail

• the ability to react calmly and compassionately in emotional circumstances  

• the ability to perform the physical aspects of the role (manual lifting) 

Why Co-op? 

You’ll get a fantastic benefits package including: 

• 30% off Co-op branded products in our food stores all year-round 

• 10% off other brands in our food stores all year-round

• discounts on other Co-op products and services 

• 23 days holidays (pro rata, rising with service)  

• a pension with up to 10% employer contributions 

• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day

• access to virtual GP and free eye tests

• endless career development opportunities including apprenticeships

• friendly, supportive team and the knowledge that you make a huge difference to your community

• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it 

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities

Building an inclusive work environment 

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.  

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. 

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.  If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. 

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing .

As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram. 

Any offer of employment made will be conditional upon the completion of pre-employment screening checks. 

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job Summary

To deliver efficient, professional secretarial/administration support to the Technical, Planning and Land Department.

Primary Responsibilities

• Diary management for the Technical and Land Director. 
• Typing, copying and distributing correspondence, minutes and reports 
• Arranging internal and external meetings, booking meeting rooms and venues, providing refreshment and arranging hospitality as necessary 
• Responsibility for maintaining archiving paper documents for the department and the director 
• Work with the rest of the Business Unit Administrative Team to manage the day to day running of the office and building, including manning reception when necessary 
• Establish and maintain good working relationships with consultants , Local Authorities, Partners, concerned residents and other departments 
• To raise and issue Framework Agreements and Project Orders, coordinating responses from consultants and ensuring up to date records are maintained 
• Ensure prompt and accurate

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job Summary

The Customer Relations Manager acts as the key point of contact for customers as they move through the Taylor Wimpey Customer Journey from the point they are introduced to their finished home prior to legal completion until they have settled into their new home (typically 8-weeks). They will be responsible for ensuring that the homes handed over to customers meet the Taylor Wimpey Consistent Quality Standards and are “customer-ready” and working with Sales and the Site team to ensure customers legally complete in the timeframes expected. They are also responsible for carrying out quality Home Demonstrations and all aftercare events in a timely and quality way, keeping customers informed on the progress of any issues they raise and working in partnership with the Site team to resolve these as quickly as possible.
The Customer Relations Manager should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols.

Primary Responsibilities

Demonstrates role model customer behaviour

• Acts as an inspiring role model across the team in the delivery of great customer service
• Always demonstrates positive behaviour when discussing or interacting with customers
• Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
• Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone

Drives operational performance to achieve key business objectives and priorities

• Works collaboratively with the Site and Sales team to ensure Home Quality Inspections, Home Demonstrations and Customer Journey Aftercare events are carried out in a timely manner, relative to the customers anticipated legal completion date
• Invites all customers to a Home Demonstration and Pre-Completion Inspection ahead of legal completion, so their moving-in day is as easy as possible
• Visits customers after they have moved in to collect their snagging list and any defects and works in collaboration with the Site team to resolve issues
• Demonstrates a solution focused approach to ensure SLA’s are achieved and conflicting priorities are managed well
• Works independently and in an organized and well-planned manner to resolve issues, tasks and complaints within the required SLA
• Looks for solutions when blockers to remedying customer issues arise and ensures the Customer Director is made aware when issues cannot be resolved within SLA
• Ensures issues have quality notes for reference so there is an accurate record of all customer interactions
• Builds relationships with other functions and works collaboratively with them to resolve customer issues
• Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of our service offering
• Builds relationships with other functions and works collaboratively with them to resolve issues.

Committed to continuous improvement

• Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
• Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
• Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
• Keeps up to date with house type ranges, products, specifications and new technology in the home, to ensure informed conversations with customers

Experience, Qualifications, Technical Requirements

• Able to demonstrate ability to work flexibly, efficiently and reliably, with some weekend and end of day hours 
• Strong interpersonal, communication and relationship building skills
• Proven ability to work collaboratively, manage complex internal relationships and challenge appropriately
• Proven ability to remain calm, measured and resilient in challenging situations
• Proven track record of ability to manage complex customer matters
• Previous experience of working in the housebuilding industry

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

An opportunity has arisen for two Internal Sales Co-ordinators to join the Chesterfield Team.

This role will provide support to the sales team by managing internal sales processes, ensuring efficient workflow, and maintaining accurate records. This role is focused on delivering the best possible customer service optimizing the sales team’s performance by facilitating communication between departments, handling orders, assisting with client queries, and maintaining sales documentation.

Key responsibilities:

• Handle incoming customer inquiries via phone, email, or in-person, providing necessary information / support.
li >Process and follow up on orders, ensuring timely delivery of products and services.
• Coordinate order fulfilment process from initial customer request through to shipping / delivery.
• Track and monitor orders, ensuring accuracy and prompt delivery.

• Liaise with internal departments to ensure smooth coordination between sales and operations.

• Maintain regular communication with customers regarding the status of their orders, delivery schedules.
• Build and maintain strong relationships with existing clients to promote repeat business.
• Assist in resolving customer complaints and issues, ensuring high customer satisfaction.
• Provide feedback from customers to the sales team to improve products and services.

• Prepare and maintain reports on sales, analyse sales trends, and provide insights to the management team.
• Assist in sales forecasting and target setting.
• Manage stocks against agreed levels to ensure balance between OTIF levels, Production Capacity and Aged stock.

Key Skills

• Excellent communication skills both oral and written communication skills with a high level of numeracy
• A passion for customer care, developing good, productive working relationships
• Being able to work as part of a team as well as on their own initiative.
• Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle.
• High levels of accuracy with data entry
• Good understanding of computer systems including Microsoft Excel and other Office products
• An ability to make decisions in line with current business processes.
• An ability to act with integrity and take ownership of customer service issues through to resolution.
• Able to remain calm under pressure and be confident in challenging situations.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.

Where : Nottingham City Area

Salary: £28,742 (plus uncapped commission)

The Role

Field Sales

If you’re a confident talker who’s looking to realise the future, then this could be the role for you. If you have a sales background and you’re great at building relationships, you have transferrable skills to succeed in our exciting new Field Sales role.

This role involves talking to our customers both in person and occasionally through other communication channels. There will be some travel, so a driving licence is preferred. You may be out at sporadic public spaces approaching people you’ve never met, or at pre-planned venues and events as part of our wider strategy, either way you’ll build meaningful relationships with both existing and potential new customers – creating a relationship with the overall local community as you go. You’ll understand what our customer’s needs are and talk to them about how EE products can enhance their digital lives for the better – you’ll show them how we can help connect for good whilst delivering a personal service every time.

Sales experience is a must for this role, ensuring you have the right experience to handle a fast-paced market, but just as important is a positive attitude, the ability to show resilience and an eagerness to deliver a great customer experience. We’ll give you all the training you need, so you’re ready to combine your experience and talk confidently about all our products and services. 

What's in it for you?

• A great starting salary of £8,742 plus on target commission averaging 00 a month – however this is an uncapped scheme with unlimited potential.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. 
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 
• We pay for your travel to and from work, making a difference where it counts. 
• Volunteering days, so you can give back to your local community. 
• Optional Private Healthcare and Dental, to protect you and your family.  

On top of all that, we’ve got a great team culture with regular competitions, incentives, meaningful support and tailored training to help you build a lasting career. What are you waiting for? 

Recruiter:  Jayson Coley-Wynters 

Career Grade:  Team Member 

Closing Date: 22nd July 2025

Job Description

Why this job matters 

The purpose of this role is to support the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager in supplying a world class service to BT’s customer base through parts and warehouse management in the Barlborough Stores. 

Maximising team effectiveness and productivity and ensuring all contractual SLA’s and efficiency metrics are met to deliver a world class customer experience. 

To liaise closely with peers in Enterprise Field Service to support and implement improvement strategies.

Responsibility for Barlborough Stores warehouse and parts functions enabling BT to meet contractual customer SLA’s.

What you'll be doing 

• Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and BT stock requirements.
• Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained. 
• Monitor and recommend training requirements, manufacturer and BT accreditations.
• Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments.
• Pro-active in maintaining good levels of morale through effective communication.
• A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate.
• Responsible for adhering to all BT H&S guidelines and escalating into the Maintenance Operations Manager where appropriate.
• Assist the Maintenance Operations Manager with Maintenance Ops CI.

Skills required for the job 

• Ability to support their Team Leader and Line Manager through transformational changes.
• Ability to process complex ideas and think logically; perceives and understands others.
• Commercially aware.
• Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.
• Acts with integrity and takes responsibility for own actions and responses.
• Customer facing; strong interpersonal skills, assertive, financial awareness.
• Competent on BT systems reporting tools and using data to drive efficiencies.
• Personal attributes; have initiative, a pro-active approach to dealing with customer issues, must take ownership of situations and be accountable.
• Ability to perform on Microsoft Office  App’s 
• Perform any task deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager

Experience required 

• Strong problem-solving skills with a logical mind - MANDATORY
• Excellent oral and written communication and presentation skills - MANDATORY
• Highly motivated; consistently takes initiative; demonstrated ability to work independently and under supervision - MANDATORY
• Excellent attention to detail - MANDATORY
• Positive, ambitious, proactive and enthusiastic to change - MANDATORY
• Ability to multi-task in a fast-paced environment – MANDATORY
• Fork Lift Truck Experience - Preferable

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Principal Recruitment Consultant
Civils, Infrastructure, Water & Transportation
Derby | £35,000+ basic (DOE) + £,000 car allowance + uncapped commission | Agile working

A role built for experienced recruiters: autonomy, strong markets, and the backing to go further.

You’ve established yourself in recruitment by delivering results and building lasting relationships. You know your worth, and now you want a role that gives you the freedom, support and markets to achieve more.

At Ganymede, we are looking for a commercially minded Principal Recruitment Consultant to join our Derby office. Our core sectors - civils, infrastructure, water and transportation - are established, in demand and full of opportunity. You will be stepping into a business that understands these markets in depth, supported by investment in tools, technology and brand reputation that will give you a genuine advantage.

The Opportunity

You will run your own desk and develop your market in the way you know works best, backed by managers who trust you to deliver. We invest in recruitment technology, resourcing tools and marketing so you can spend your time on relationships and results. You’ll be supported by a leadership team with decades of experience, but with the freedom to grow your desk. Because our markets are well established, there is real scope to create long-term success.

About you

You are an experienced 360 recruiter with a consistent record of winning business and placing top talent. Experience in civils, infrastructure, water or transportation is ideal, although we are open to high performers from complementary markets. You are confident in business development, strong in relationship management, and motivated by the chance to take ownership of your market and shape your own success.

Why Ganymede?

We are part of the RTC Group PLC, a £94+ turnover business with more than 50 years of expertise. But we are also forward-thinking, agile and constantly innovating. Our consultants stay with us because they are trusted and backed by genuine investment and support. We believe in creating an environment where good recruiters can thrive.

• 5k+ basic salary plus k car allowance
• Uncapped commission with high earning potential
• Incentives and rewards that make a difference, from international trips to tailored career development
• Agile working that supports balance as well as performance
• A collaborative, supportive team culture with high retention levels

This is a chance to take your recruitment career further, in a thriving market and within a business that will back your ambitions.

Next steps

If you are an experienced recruitment consultant ready for more ownership, stronger markets and a business that will invest in you properly, we would like to start a conversation.

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We’re looking for a Finance Business Partner to join our FP&A team, working alongside our Senior Finance Business Partner. This isn’t a back-office role, it’s a seat at the table, helping to shape decisions that drive Blue Light Card’s growth. One day you’ll be deep in the data, uncovering opportunities in our revenue streams; the next, you’ll be in strategy discussions, modelling scenarios that influence how we scale and deliver even more value to our members.

This is a real opportunity to make your mark, bringing insight, challenge and commercial thinking to teams across Commercial, Growth, Marketing and Product, and playing a key role in unlocking the next phase of our journey.

What You’ll Do

• Drive our budgeting and forecasting process, working closely with senior stakeholders to accurately forecast our future performance
• Perform regular variance analysis to highlight the key drivers of our financial results, and recommended actions
• Partner with our Commercial, Growth, Marketing and Product teams to provide them with insights to optimise our member offering and drive more value for our members
• Perform market evaluation and benchmarking to provide context around our member behaviour and financial performance
• Contribute to our long-term forecast model, including scenario analysis to inform executive decision-making

What You’ll Bring

• Significant experience in FP&A, with a deep understanding of financial forecasting, reporting, budgeting and reforecasting
• Experience analysing revenue performance and delivering commercial recommendations that influence strategy and growth
• A recognised qualification or part-qualification in Accountancy (e.g. CIMA or ACCA)
• Excellent data modelling and analytical skills, including familiarity with SQL, power query, power BI or similar tools
• Advanced Excel skills, ideally with experience in automation, modelling and macros
• Strong interpersonal skills, with the ability to explain complex financial concepts clearly and succinctly to non-finance colleagues
• Proven experience nurturing business partner relationships working collaboratively with colleagues at a senior level
• Experience working in a D2C, marketplace/ecommerce or tech company would be an advantage

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours
• Free parking and EV charging onsite at HQ
• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days
• A company bonus scheme
• Your own Blue Light Card and exclusive access to thousands of discounts
• Generous funded BUPA medical insurance covering pre-existing conditions
• Group auto-enrolment pension plan
• Enhanced parental leave and absence leave
• Healthcare cashback plan
• Employee assistance programme (including mental health support) and mental health first aiders
• Great social events e.g., festive party, summer party, team socials, sports matches
• Regular company-wide recognition events e.g. Monthly Light’s Up and The Shine awards
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)
• Onsite gym at HQ (including access to free HIIT & stretch classes)
• Strong learning and development culture

#LI-Hybrid

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We’re looking for a CRM Executive to join our growing CRM Performance team. This hands-on role focuses on driving member engagement and delivering measurable commercial impact. You’ll work closely with Partnerships and Brand to align on goals, while building high-impact campaigns across our two products, Blue Light Card and Defence Discount Service. Expect to test, learn, and optimise across email, push, and in-app messaging, analysing results and sharing insights that shape future campaigns.

What You’ll Do

• Drive member engagement by delivering high-impact, trade-driving CRM activity, optimising for logins, offer clicks, and commission per member

• Plan, build, and optimise CRM campaigns across Blue Light Card (BLC) and Defence Discount Service (DDS) using our Customer Engagement Platform (Braze)

• Improve campaign performance through creative experimentation across multiple channels (email, push notifications and in-app messages), testing audiences, subject lines, creative, copy, and optimal timing

• Create compelling, action-oriented content that showcases our extensive range of offers and potential savings, helping members maximise their everyday spend

• Prepare weekly and monthly campaign performance reports, including A/B test write-ups, sharing actionable insights with the wider CRM team

• Helping to manage and maintain our activity calendar, aligning with stakeholders across commercial and brand teams

What You’ll Bring

• Experience managing CRM campaigns, including audience segmentation, and email or push notification builds, ideally using platforms like Braze or Iterable

• Practical experience running A/B tests and creating weekly performance reports to inform future campaign optimisation

• Strong copywriting skills, and an understanding of marketing messages

• Analytical mindset combined with robust problem-solving abilities, comfortable interpreting data to drive improvements

• A proactive self-starter who thrives in dynamic, fast-paced environments

• Knowledge of HTML and Liquid logic is highly desirable

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours

• Free parking and EV charging onsite at HQ

• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days

• A company bonus scheme

• Your own Blue Light Card and exclusive access to thousands of discounts

• Generous funded BUPA medical insurance covering pre-existing conditions

• Group auto-enrolment pension plan

• Enhanced parental leave and absence leave

• Healthcare cashback plan

• Employee assistance programme (including mental health support) and mental health first aiders

• Great social events e.g., festive party, summer party, team socials, sports matches

• Regular company-wide recognition events e.g. Monthly Light’s Up and The Shine awards

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)

• Onsite gym at HQ (including access to free HIIT & stretch classes)

• Strong learning and development culture

#LI-Hybrid