Sales Associate - PPE Specialist - South East UK
Posted 10 days ago
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Job Description
We are currently looking to identify top talent in the UK for a Sales Associate position.
**Core Responsibilities:**
+ Responsible for driving revenue growth of the Stryker Personal Protection Portfolio (T7 helmet system)
+ Educating and training clinicians on the hazards within the operating theatre and how these can be mitigated utilising the Stryker T7 Personal Protection System
+ Working alongside a team of sales reps to increase adoption of T7 within key, strategic centres
+ A core member of the Orthopaedic Instruments South East team
+ Contributing towards positive culture and engagement of the wider OI team
**?** **What's in it for you?**
We are a market leader in the Medical Device sector who is looking for a highly talented individual to join a supportive, ambitious and successful team! The successful candidate doesn't necessarily need to already possess the knowledge or experience of this role, but most importantly you will need to possess the inner traits required to succeed. This is a great role in which to start your career in medical devices and we will support your learning, growth & development to eventually become a highly competent medical device salesperson. If you connect with working for a company that is making a difference to patients' lives every day, delivering innovative products and technology to change peoples lives then this could be the team for you!
We have a great opportunity in the exciting and fast paced medical devices market with our Othopaedic Instruments division. You will be responsible for maintaining existing business while at the same time identifying and developing new sales opportunities. Our comprehensive consumables & capital portfolio features surgical power tools, personal protection equipment and orthopaedic disposables to address a wide variety of surgical specialties and procedures. Further information of the products can be found on the link below:
will be working closely with an experienced sales team, helping to develop & foster strong relationships with key opinion leaders. You will take an active part in customer education in the field, supporting the sales team to achieve greater customer engagement and commercial success. You will actively pursue business opportunities to grow Stryker business in targeted accounts, and always display exemplary customer service and patient focus.
**Who we want**
**Challengers** . People who seek out the hard projects and work to find just the right solutions.
**Teammates** . Partners who listen to ideas, share thoughts and work together to move the business forward.
**Charismatic** **networkers** . Relationship-savvy people who intentionally make connections with both internal partners and external contacts.
**Energetic achievers.** Love being busy, possessing the persistence & desire to live out Stryker's mission to make healthcare better.
**Customer-Oriented** **achievers** . Thoughtful product specialists who create genuine, trusting relationships with surgeons, hospital staff, internal team members & potential new customers.
**What you need**
+ B.A. or B.S 2:1 degree, ideally in a science or business-based subject -advantageous if you have but not essential - (or equivalent level experience)
+ Some sales or business experience would be ideal but not essential.
+ Natural ease to take 'ownership'
+ A coachable mentality, youembrace a growth mindset.
+ Ability to demonstrate your drive and desire to succeed and win.
+ Somebody aligned to our Values -Integrity, Accountability, People, and Performance.
+ Team player
+ Leadership / position of responsibility within a team, group or community.
+ English language
+ Strong communication and interpersonal skills
+ A valid drivers' license
**What do we offer in return?**
We grow talent; we give you the opportunity to develop your career based on your strengths. Stryker is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer.
+ A remuneration package with bonus
+ Phone
+ Laptop
+ Car
+ iPad
Who is Stryker
Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at .
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Part Time Sales Associate, Tommy Hilfiger - Swindon
Posted 10 days ago
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Job Description
TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube ( , Instagram ( , TikTok ( )
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style.
Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men's, women's and kids' sportswear, Tommy Hilfiger Denim, accessories, and footwear.
In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.
**_About_** **THE ROLE**
When it comes to shopping at Tommy Hilfiger, our customers only deserve the very best in store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
+ Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
+ Holding the ability to outfit build for customers will be essential, our Sales Associates should also be able to make further product recommendations and drive our store KPI's.
+ Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
+ Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
+ Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.
+ Show flexibility and innovation when reacting to the changing business environment especially around peak trade.
**_About_** **YOU**
+ Have previous experience within hospitality/retail
+ Be hardworking with great communication skills
+ Have an interest in Fashion/Retail
+ Ability to work in a fast paced environment with ability to multi task in high pressure environments
+ Be passionate to drive sales using our digital platforms!
**_About_** **WHAT WE OFFER**
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
**About PVH:**
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+?
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
_PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
Customer Service supervisor
Posted 1 day ago
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Job Description
Job Title: Customer Service supervisor
Location: Abingdon- OX14 1DY
Type: Nov 26
Work mode: Onsite
Pay rate: 40k-45k
The position of Customer Services Supervisor is located at our Abingdon site and will lead a team dedicated to delivering exceptional customer experiences. Your primary responsibilities will include overseeing the daily operations of the team, ensuring seamless support services for our clients. You will focus on maintaining the highest standards of training and performance to guarantee a first-class service experience.
Your team will handle a wide range of customer service needs, providing comprehensive support and ensuring every interaction is managed efficiently, professionally, and with a customer-centric approach.
This job description will be reviewed periodically and is subject to change by management.
Responsibilities:
- Supervising and training a team of customer service specialists to ensure high performance and adherence to company policies and procedures
- Overseeing the daily output of the customer service team to ensure agreed targets and SLAs are met
- Creating, implementing and maintaining customer service processes and procedures to improve efficiency and customer satisfaction
- Monitoring and evaluating phone and email interactions to ensure a high quality of service
- Logging, investigating and resolving customer service issues and complaints as needed
- Managing day to day contact with third party laboratories and ensuring any issues are escalated via the Quality Management System
- Completing customer service analytics reports and using them to make actionable recommendations
- Supporting the business with change controls, audit actions and quality investigations where needed
- Any other duties as assigned to support the overall objectives of the team and organisation
Basic Qualifications | Education:
- Educated to National standards
- Background / experience in scientific environment desirable
- Ability to prioritise workload to meet deadlines
- Good Microsoft Office skills including Word, Excel, Power Point & Outlook
Competencies:
- Leadership: The ability to inspire and guide a team towards achieving high performance and meeting customer service goals
- Communication: Excellent verbal and written communication skills to effectively interact with both customers and team members
- Problem-Solving: The capability to quickly identify issues and implement effective solutions to resolve customer complaints and improve service processes
- Adaptability: The ability to adjust to changing situations and environments, ensuring the team can handle various customer service scenarios
- Analytical Skills: Proficiency in analysing data and metrics to make informed decisions and improve customer service operations
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service Advisor
Posted 1 day ago
Job Viewed
Job Description
Pure Staff Ltd are currently recruiting for a Customer Service Advisor, working for a Chemical wholesaler based in Cheltenham.
This is a fantastic opportunity for individuals to join a well-knit team as a Customer Service Advisor.
Duties for this Customer Service Advisor role are as follows::
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and policies
- Handle customer complaints or concerns with empathy and efficiency, aiming for first-contact resolution
- Process orders, forms, applications, and requests accurately
- Follow up with customers to ensure satisfaction and resolve outstanding issues
- Maintain detailed and accurate records of customer interactions
- Collaborate with team members and other departments to address customer needs
- Stay up to date on product knowledge and company procedures
- Meet or exceed performance targets and service quality standards
- Identify opportunities to improve customer service processes and suggest solutions
Hours of work for this Customer Service Advisor Role:
Monday -Friday
09:00 - 17:00
Pay for this Customer Service Advisor Role is 13.74ph
This role is a temporary to permanent role for the right candidate. You will be based in Cheltenham.
- Free onsite parking
- 28 days per annum annual leave (pro rata)
- Weekly pay and payslips viewable through an online portal
- Pension auto-enrolment
- Local agency with experienced consultants who are here to help you
Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You'll receive an invitation for free access once you've received your first payment so you can start enjoying your perks right away!
Please call Pure Staff Worcester on (phone number removed) and speak to the industrial team today or CLICK APPLY now !
Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Customer Service Executive
Our client is a dynamic, forward-thinking organisation that prioritises the personal growth and development of its employees. They're all about creating a fantastic work environment, and now they are looking for a motivated Customer Service Executive to join their growing team.
The Role
We are looking for a dedicated and customer-focused individual who is confident on the phone and has a talent for building relationships. As part of the team, you'll be at the heart of providing excellent service to existing and potential clients.
Main Responsibilities
- Provide exceptional customer service by prioritising customer needs, ensuring a positive and supportive experience at all times.
- Accurately process and acknowledge customer orders, ensuring timely delivery and customer satisfaction.
- Handle and resolve customer queries and requests, demonstrating a proactive approach to problem-solving.
- Communicate lead times, order statuses, and any issues affecting delivery or product availability in a timely and clear manner.
- Ensure all digital and physical files are accurately maintained, compliant with audit standards, and easily accessible for internal use.
Required
- Previous experience in customer service, ideally within the manufacturing sector or similar.
- Strong communication skills with the ability to build rapport and trust with clients.
- Confident phone manner and comfortable handling customer queries.
- Ability to work within a team while maintaining individual accountability.
Salary
25,000 - 26,000
Location
Yate, Bristol (onsite position)
How to Apply
If you are interested, please apply below, alternatively, contact Sandra on (phone number removed) or (url removed)
INDOTHER
Customer Service Advisor
Posted 1 day ago
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Job Description
Customer Service Advisor
Repair Centre
Up to £30,500 per annum
45 hours per week
Location: Cirencester GL7
What we offer
- Excellent salary includes remuneration for Saturday rota shifts li>30 days annual leave (Inclusive bank holidays)
- Workplace pension scheme
- Free Training and Development
- Employee long service rewards
- Employee well-being services
- Free uniform (and PPE)
- Life insurance
Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.
About the Role
As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.
Key Responsibilities
- Customer Engagement – Provide a professional and welcoming ‘meet and greet’ service to customers.
- B oking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management. < i>Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance. < i>System Updates – Maintain accurate records in repair management systems to track progress and customer interactions. < i>Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly. < i>Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
What we look for
- < i>A team player who can work with minimal supervision
- Ability to multi-task, plan and organise effectively
- Effective communication with customers and colleagues
- Good IT skills including all Microsoft Office packages
- Ability to adopt upselling skills
- Someone who can make customers smile
- 3 years of customer service experience
- Full UK Driving licence
About You
You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.
What We Look For
- Someone who can make customers smile and ensure they feel valued.
- Ability to multi-task, plan, and organise effectively in a dynamic environment.
- Strong verbal and written communication skills with the ability to engage customers and colleagues.
- Confident user of Microsoft Office packages and repair management systems.
- Ability to identify opportunities for additional services that benefit customers.
- Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
- Minimum of 3 years' experience in a customer-facing role.
- Required to support customer and vehicle movements as needed.
Why join the Motofix family?
Trusted by Premium Brands: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.
Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.
Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”.
Next steps
Contact our talent team who will be in touch within 5 working days
Please check out our website for our privacy and covid-19 welfare policies
Customer Service Administrator
Posted 1 day ago
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Job Description
Job Title: Customer Service Administrator
Location: Witney, Oxfordshire
Salary: Competitive
Job Type: Permanent, Full time.
Meech International has an exciting opportunity available for a Customer Service Administrator to join our growing team based in Witney, Oxfordshire. This is a permanent role with a competitive rate of pay plus generous benefits which makes Meech a great place to work! We are looking for someone who wants to embark on their next challenge and be a part of our story.
Key benefits we offer our Customer Service Administrator:
- A competitive salary li>Discretionary profit share bonus
- 25 - 30 days holiday (based on length of service) + bank holidays
- Health insurance, Pension scheme, Life assurance.
- £100 social club allowance to join in on activities li>Career development opportunities, training and learning resources
- Mental, financial and physical wellbeing support resources
- Free on-site parking
- Plus, many more benefits!
Summary of Main Responsibilities of our Customer Service Administrator:
To help support the smooth running of the Customer Service team. Ultimately the objective of the role is to improve the customer service experience within the company, create engaged customers and facilitate company growth by:
- Working with the Meech logistics team to prepare and organise all Meech Invoices.
- Working as part of a team to pick up and resolve incoming enquires to Meech.
- Answering and resolving customer enquiries and following problems through to resolution. Report investigation findings to the customer
- Filing of all Meech Invoices and job packs and archiving of emails and messages.
- Answering incoming phone calls
- Job Pack scanning and general administration tasks such as meeting room bookings and refreshments (ad hoc for visitors)
- General communication with customers when needed
- Working with other Meech departments to develop customer feedback channels.
Skills, knowledge and experience required by our Customer Service Administrator:
- Experience in a Customer Service department would be desirable.
- Experience of CRM, invoicing and dealing with customer enquiries is preferred
- Knowledge of Microsoft products including Word, Excel and outlook
- Good written and verbal communication skills
Who are we?
Our mission is to design and manufacture the best and most innovative Static Control and Surface Cleaning equipment to optimise our customers' productivity. Founded in 1907, for over a century we have been engineering and manufacturing products in the UK that are used worldwide. We have a constant focus on improvement and we collaborate with our global offices and distributors, who in turn work closely with their local markets, to achieve all our goals.
What we do:
We have four separate divisions: Static Control, Web Cleaning, Compressed Air Technology and Surface Cleaning Systems. Each division is interconnected through applications in various sectors.
We work in a large number of diverse industries all over the world, including pharmaceutical, food & beverage and the emerging EV Battery market, where we are at the forefront of development in specialist contamination removal and static control.
If you have the skills and experience to become our Buyer, please apply now. We'd love to hear from you.
Please see our Data Privacy Notice - Recruitment & Selection on our website for more information about how we process your data when you apply.
Candidates with the experience or relevant job titles of Administrator, Customer Service, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, may also be considered for this role.
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Customer Service Administrator
Posted 1 day ago
Job Viewed
Job Description
Pure Staff Ltd are currently recruiting for a Customer Service Administrator, working for a Chemical wholesaler based in Cheltenham.
This is a fantastic opportunity for individuals to join a well-knit team as a Customer Service Administrator
Duties for this Customer Service Administrator role are as follows:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and policies
- Handle customer complaints or concerns with empathy and efficiency, aiming for first-contact resolution
- Process orders, forms, applications, and requests accurately
- Follow up with customers to ensure satisfaction and resolve outstanding issues
- Maintain detailed and accurate records of customer interactions
- Collaborate with team members and other departments to address customer needs
- Stay up to date on product knowledge and company procedures
- Meet or exceed performance targets and service quality standards
- Identify opportunities to improve customer service processes and suggest solutions
Hours of work for this Customer Service Administrator Role:
Monday -Friday
09:00 - 17:00
Pay for this Customer Service Administrator Role is 13.74ph
This role is a temporary to permanent role for the right candidate. You will be based in Cheltenham.
- Free onsite parking
- 28 days per annum annual leave (pro rata)
- Weekly pay and payslips viewable through an online portal
- Pension auto-enrolment
- Local agency with experienced consultants who are here to help you
Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You'll receive an invitation for free access once you've received your first payment so you can start enjoying your perks right away!
Please call Pure Staff Worcester on (phone number removed) and speak to the industrial team today or CLICK APPLY now !
Customer Service/Planner
Posted 1 day ago
Job Viewed
Job Description
Berry Recruitment are NOW hiring for a committed and motivated Customer Service/Planner
Administrator to work for a small and supportive organisation in a small village near Thame, Oxfordshire.
Commutable from Thame, Haddenham, Bicester and Aylesbury.
Role: Customer Service/Planner
Salary: 29,000 - 29,000 per annum
Location: Bicester , Oxfordshire
Hours: Monday to Friday - Office Based
Key Responsibilities of the Customer Service/Planner:
- Comfortable and confident talking on the phone to internal and external people.
- Excellent time management - responding quickly and effectively to client queries/general emails.
- Responsible for managing a busy shared inbox as well as your own personal inbox.
- Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
- Prioritising important works to ensure the SLAs are met which have been set by the client.
- Consistently updating in-house system.
- Raising various jobs and purchase orders daily.
- Working as a team to complete various daily tasks.
- Form and maintain working relationships with work colleagues, account managers, engineers and clients.
About you:
- Must have access to your own transportation due to the location.
- Great organisational and time management skills.
- Confident and comfortable communicating over the phone with internal and external parties.
- Strong written communication skills for responding to emails.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Ability to form and maintain professional relationships with colleagues, account managers, engineers, and clients.
- Ability to work effectively as part of a team to complete daily tasks.
- Great attention to details.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"
For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Service Advisor
Posted 1 day ago
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Job Description
We are looking for a self-motivated Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately.
Our clients provides technical services to end users and schools across the UK and are looking for an enthusiastic self-driven confident customer service advisor to work alongside a busy team helping to provide exceptional service to clients via email and phone with enquiries and updates.
Details:
- Role: Customer Service Advisor li>Pay Rate: £12.21 ph < i>Location: Swindon (on bus route) li>Hours: 9am - 5pm. Monday - Friday
Responsibilities:
· Booking/updating service requests onto our call management system.
· Contacting customers i.e. end users, Schools, Universities and couriers.
· Arrange the collection and returns of equipment/devices.
· Managing customer enquiries and expectations.
· Liaising with couriers & other 3rd parties.
· Communicating statuses back and forth with internal service support team who manage the customer accounts.
Requirements:
· Previous experience in customer service facing role (1 year)
· Strong communication skills, both verbal and written.
· Ability to analyze customer needs and provide appropriate solutions.
· Proficiency in using CRM systems.
· Excellent problem-solving skills
· Attention to detail.
· Ability to work at pace under pressure in a busy team environment