1,363 Workforce jobs in the United Kingdom

Job Title: Workforce (Rota) Coordinator

Service Care Solutions are recruiting for a permanent Workforce Coordinator to join our established client, located in York.

We are looking for an experienced individual, who has experience within Rota Coordination, or Operation, within a healthcare setting . This is an excellent opportunity to contribute within a positive and vibrant team, making a real difference in the delivery of patient care

Salary: £27,000 per annum

Contract: Full-Time, Permanent

Hours: 37.5 per week (Monday–Friday, 9:00am–5:00pm)

Location : York

About the Role

In this pivotal role, you will be responsible for ensuring clinical and operational rotas are efficiently planned, resourced and maintained across our services. You’ll liaise closely with clinical staff to ensure safe staffing levels, arrange locum cover when required, and maintain the right skill mix to support patient care. This is a fast-paced and demanding role, requiring strong organisational, communication and problem-solving skills.

We will provide full training and a comprehensive induction to support your success in the role.

Key Responsibilities

• Develop and maintain rotas to ensure services are safely staffed each day.
• Act as the first point of contact for all rota queries.
• Monitor workforce gaps and arrange cover for planned and unplanned absences.
• Use the rota system to manage shifts, support clinicians, and ensure payroll data is accurate.
• Liaise with locum agencies to source cost-effective staffing solutions.
• Work collaboratively with the HR team on payroll processes and absence reporting.
• Provide reports, audits and updates as required.
• Build strong working relationships with clinical teams and external partners.
• Contribute to service improvements and promote best practice in rota management.

About You

Essential criteria:

• Educated to A-Level / Level 3 standard or equivalent.
• Minimum of 1 year’s experience managing rotas or staff scheduling.
• Experience using SystmOne (S1)
• Experience in a fast-paced and changing environment.
• Excellent organisational skills with the ability to prioritise workload.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

What We’re Looking For

We want someone who thrives under pressure, communicates clearly, and can balance competing priorities effectively. You’ll be proactive, solutions-focused, and committed to supporting colleagues while ensuring patient care remains our top priority.

What we offer:

• Job security – Permanent, full-time position with structured hours (Monday–Friday, 9–5).
• Comprehensive training and induction – Full support to get you up to speed and ongoing development to help you grow in your role.
• Meaningful impact – Play a key role in ensuring our clinical services run safely and effectively, directly supporting patient care.
• Collaborative team culture – Work alongside supportive colleagues and build strong relationships across services.
• Career development – Opportunities to develop your skills and progress within the organisation.
• Work–life balance – No evenings, weekends, or on-call requirements.
• Values-driven employer – Be part of an organisation that prioritises patient care, staff wellbeing, and continual improvement.

To enquire regarding this job, please call Eleanor on or email

Workforce Coordinator

Leeds (we will also consider other yorkshire/north east/Scotland location - Sheffield, Boldon, Glasgow, Aberdeen)

Permanent Contract

Competitive salary and benefits

We have an exciting opportunity for a Workforce Coordinator in Administration to join the NG Bailey team, the position can be based in Leeds / Sheffield / Boldon / Glasgow / Aberdeen.

The key purpose of the role is to work as a member of the National Workforce Team to manage and co-ordinate the workforce resources within the designated region, in accordance with the agreed workforce strategy. The successful candidate will provide administrative support and guidance to the regional operational teams in all matters relating the management of the workforce.

The main duties will include:

• Comply with Health and Safety processes to ensure that the safety first and foremost message is visible and alive throughout all activities undertaken.
li>Ensure that the management and use of direct employment, temporary workers and subcontractors is all in accordance with the key principles of the Engineering Strategy.
• Maintain accurate regional databases of workforce deployment, site location, and team allocation. Working with the central L&D function and the business performance team, contribute to the maintenance of local training/competence records and the communication of mandatory training requirements to workforce. Encourage the use of directly employed operatives in line with the Engineering Strategy to fulfil project requirements. Use only the Engineering Talent Pool for external recruitment and liaise with all other National Workforce Team members on inter-regional transfers to suit the needs of the business. Ensure that project teams are conversant with the time and attendance sign off process, providing support and training where required.
• Work with operations and project managers, to ensure that workforce requirements on all projects are successfully planned and prepared for. Attend pre-mobilisation meetings as required and provide support to the Workforce Manager on resourcing requirements, including the supervisory structure, compliance with Engineering Strategy and the use of temporary workers.
• Support collating performance reviews for the all the workforce employees in your area of control, Develop meaningful relationships with the payroll team to enable effective resolution of any payroll matters.
• Understand the National Working Rule Agreements and ensure regional projects and operational activities remain compliant. This includes the renewal of ECS/SKILLcards, and any other trade specific competence based requirements.
• Support the Workforce Manager to manage all regional day to day employee and industrial relations matters. Promote good employee relations within your region and work with the Workforce Manager to actively support all national employee and industrial relations initiatives.

Requirements

• Experienced in using Microsoft office programmes in relation to administration duties
• Strong organisation and communication skills
• Demonstrable experience in managing a workforce across multiple sites
• Demonstrable knowledge of Employment and Industrial Relations matters (desirable)

 Benefits

li>25 days holiday per annum, plus bank holidays
• Pension with leading provider and up to 8% employer contribution
• Private healthcare
• Free 24/7 365 Employee assistance program to support mental health and wellbeing (including counselling sessions and legal advice)
• Discounts
• Personal development programme
• Flexible Benefits

• To be the main point of contact for clinical rota matters
• Identifying workforce gaps, acting on planned and unplanned absence to ensure service delivery is maintained and escalated where necessary.
• Ensure that rotas are reflective of planned service delivery to ensure sufficient resource and safe staffing numbers
• Identify and highlight opportunities to make improvements to the clinical rotas that will improve patient experience, support our workforce, and reduce pressure on the services.
• Utilise the clinical rota system (Rotamaster) including supporting clinicians with set up, shift booking and responding to queries as required.
• Ensure shifts are updated on the clinical rota system on a daily basis to reflect actual hours worked to support with Payroll.
• Respond to queries from clinicians regarding the rota and to provide information in line with protocol and procedures.
• Ensure that all tasks in relation to Payroll are completed accurately and in line with agreed timescales, working in collaboration where needed with the wider HR Team.
• Participate in the preparation and administration of audit information.
• Build and maintain effective relationships with clinical staff working within the services.
• To provide a timely response to all rota queries, resolving problems using own initiative where possible.
• Recording and reporting of sickness absence for clinical staff.
• Communicate with clinical staff on rotas to maintain excellent communication skills, resolve problems and issues and escalate where appropriate.
• Provide reports on rotas as requested.
• As part of the wider team, to review working practices and suggest improvements, ensuring continual quality improvement.
• Required to comply with all relevant national and local statutory and mandatory requirements including Health and Safety, Infection Control.
• Stay up to date with relevant employment laws, guidelines and regulations to ensure the rota adheres to legal requirements.
• Be the point of contact and liaise with recruitment agencies to source locums
• Ensure all new starters receive a local induction to the relevant service, as well as accompanying documentation.

• To be the main point of contact for clinical rota matters
• Identifying workforce gaps, acting on planned and unplanned absence to ensure service delivery is maintained and escalated where necessary.
• Ensure that rotas are reflective of planned service delivery to ensure sufficient resource and safe staffing numbers
• Identify and highlight opportunities to make improvements to the clinical rotas that will improve patient experience, support our workforce, and reduce pressure on the services.
• Utilise the clinical rota system (Rotamaster) including supporting clinicians with set up, shift booking and responding to queries as required.
• Ensure shifts are updated on the clinical rota system on a daily basis to reflect actual hours worked to support with Payroll.
• Respond to queries from clinicians regarding the rota and to provide information in line with protocol and procedures.
• Ensure that all tasks in relation to Payroll are completed accurately and in line with agreed timescales, working in collaboration where needed with the wider HR Team.
• Participate in the preparation and administration of audit information.
• Build and maintain effective relationships with clinical staff working within the services.
• To provide a timely response to all rota queries, resolving problems using own initiative where possible.
• Recording and reporting of sickness absence for clinical staff.
• Communicate with clinical staff on rotas to maintain excellent communication skills, resolve problems and issues and escalate where appropriate.
• Provide reports on rotas as requested.
• As part of the wider team, to review working practices and suggest improvements, ensuring continual quality improvement.
• Required to comply with all relevant national and local statutory and mandatory requirements including Health and Safety, Infection Control.
• Stay up to date with relevant employment laws, guidelines and regulations to ensure the rota adheres to legal requirements.
• Be the point of contact and liaise with recruitment agencies to source locums
• Ensure all new starters receive a local induction to the relevant service, as well as accompanying documentation.

We are seeking an experienced Real Time Workforce Manager to join a busy contact centre operation, ensuring service levels are met while optimising resources and improving employee and customer experience. This is a key role in managing performance, delivering operational excellence, and driving continuous improvements.

To be considered for the role, you’ll require the following essentials:

• Proven experience in real-time management within a contact centre or customer service environment
• Proficiency in workforce management software and real-time monitoring tools
• Strong analytical skills with the ability to make quick, data-driven decisions
• Excellent communication skills, with the ability to provide clear real-time direction
• A degree in Business, Operations Management, or related field (desirable)
• GCSE grade C or equivalent in Maths and English (essential), with a Level 5 Customer Service qualification beneficial

Within this position, you’ll also be:

• Developing structured forecasts and strategies to align workload against resource capabilities, KPIs, and SLAs
• Communicating actions and guidelines clearly to Team Managers and agents, facilitating real-time coordination across departments
• Monitoring performance in real time, including call queues, adherence, and service levels, to deliver an optimal customer experience
• Making real-time staffing and skill assignment decisions to balance service quality and operational efficiency
• Producing and presenting performance reports to senior management, highlighting KPIs and improvement opportunities
• Delivering root cause analysis and driving continuous improvement activities to achieve cost savings and efficiency gains

Hours and Salary

• Monday to Friday
• £30,000 per annum, plus bonus
• 25 days holiday plus banks
• Excellent pension
• Team Building Days
• Ongoing professional development opportunity

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

See our website for more details and jobs available - (url removed)

(phone number removed)

WHJS1_UKTJ

We are seeking a detail-oriented and proactive Real-Time Analyst to join our Workforce Management team in Belper. This role plays a vital part in supporting operational performance by managing real-time activity, aligning resource availability with workload demands, and ensuring consistent achievement of service level agreements (SLAs).

You'll act as the central hub for live operational oversight-monitoring, analysing, and responding to real-time data to keep operations running smoothly and efficiently.

• Develop structured forecasts and real-time strategies aligned to KPIs, SLAs, and team capacity.

• Communicate clearly and promptly with Team Managers and agents to ensure understanding and execution of real-time actions.

• Collaborate with the Planning and WFM Lead to coordinate responses to live issues and performance fluctuations.

• Monitor agent adherence, call queues, and service levels using real-time software (e.g., Vonage, Monet).

• Enforce adherence to schedules, break patterns, and performance metrics to drive productivity.

• Produce and deliver regular performance reports to senior management, with actionable insights.

• Lead root cause analysis of SLA misses and drive continuous improvement initiatives.

• Make quick and informed staffing decisions based on intraday trends and demand forecasts.

• Take ownership of WFM KPIs including Service Levels, Occupancy, Utilisation, and AHT.

Essential:

• Proven experience in real-time management within a contact centre or customer service environment.

• Proficiency with real-time monitoring and WFM tools (e.g., Vonage, Monet).

• Strong analytical and problem-solving skills with the ability to make fast, data-driven decisions.

• Excellent communication skills, both written and verbal.

• GCSE grade C or equivalent in Maths and English.

• Strong IT skills and confidence working with data and dashboards.

Desirable:

• Bachelor's degree in Business, Operations Management, or a related field.

• Relevant WFM or customer service certifications.

• Level 5 qualification in Customer Service.

• Experience leading process improvements or operational efficiency projects.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Location: London / Radbroke / Glasgow (any of these)

Hybrid: 1 day a week in office

Length: 6 months

PAYE only

Barclays is looking to fill some new roles working in the workforce change and restructuring team.

About Workforce Change & Restructuring:

Employee Relations Workforce Change & Restructuring (‘ER WFC&R’) manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe

Overall purpose of the role:

The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities.

• The role holder will be required to drive and support allocated change programmes.

• Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required.

Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations:

• Project Initiation

• Due Diligence

• Consultation

• Implementation

• Communication Plan

• Governance and Risk

• COE

Key Skills:

• Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV)

• Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments

• Experience of leading Union/works council consultations

• Employee/Workforce Consultations and/or Redundancies experience

• Experience working on Tupe projects/programmes

• Experience of leading large scale/multiple change programmes

• Experience of delivering change programmes outside the UK

• A good understanding of current employment legislation

• Project management, change management and stakeholder management skills

• Experience of working in a highly matrixed organisation

• Solid appreciation of the importance of recognising cultural and geographic sensitivities

• Excellent analytical and data skills; be confident around data

• Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data

Essential Experience:

• Technical - consultancy, unions, redundancy and relevant legal requirements

• Project Management skills

• Show in your CV how you structure and run a program, and track everything.

• MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid:

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Location: London / Radbroke / Glasgow (any of these)

Hybrid: 1 day a week in office

Length: 6 months

PAYE only

Barclays is looking to fill some new roles working in the workforce change and restructuring team.

About Workforce Change & Restructuring:

Employee Relations Workforce Change & Restructuring (‘ER WFC&R’) manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe

Overall purpose of the role:

The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities.

• The role holder will be required to drive and support allocated change programmes.

• Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required.

Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations:

• Project Initiation

• Due Diligence

• Consultation

• Implementation

• Communication Plan

• Governance and Risk

• COE

Key Skills:

• Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV)

• Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments

• Experience of leading Union/works council consultations

• Employee/Workforce Consultations and/or Redundancies experience

• Experience working on Tupe projects/programmes

• Experience of leading large scale/multiple change programmes

• Experience of delivering change programmes outside the UK

• A good understanding of current employment legislation

• Project management, change management and stakeholder management skills

• Experience of working in a highly matrixed organisation

• Solid appreciation of the importance of recognising cultural and geographic sensitivities

• Excellent analytical and data skills; be confident around data

• Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data

Essential Experience:

• Technical - consultancy, unions, redundancy and relevant legal requirements

• Project Management skills

• Show in your CV how you structure and run a program, and track everything.

• MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid:

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.