21 Workforce Management Analyst jobs in the United Kingdom

Workforce Management (WFM) Analyst,EU Workflow,EU STP

Edinburgh, Scotland Amazon

Posted 4 days ago

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Job Description

Description

Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earthu2019s most customer-centric company, Earthu2019s best employer, and Earthu2019s safest place to work. We are recruiting for a passionate and customer obsessed Workforce Management (WFM) Analyst to join the EU Capacity Planning (CP) team with responsibilities for short term planning, supporting Customer Services in the EU region.



Key job responsibilities

We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks/acts globally, who has the ability to contribute major new innovations in the industry and who is a strong communicator and networker to build successful working relationships not only within his own site but across the EU network to join us as a EU Workflow Analyst



The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.



We are looking for a candidate with experience in workforce scheduling procedures, strong excel knowledge and a candidate with strong mathematical/analytical skills.



The Workflow Analyst is responsible for ensuring multiple Customer Service sites meet service levels by staffing planning, work mix blending and call queue adjustments, and overall management of workflow across the Customer Service network.



The Workflow Analyst is responsible for supporting and enhancing the performance of all sites within his/her portfolio with respect to optimal staffing of Customer Advocates. The Workflow Analyst is primarily responsible for creating and maintaining schedules for Customer Service Associates (CSAs) to achieve service levels and productivity goals for the site. The Workflow Analyst will collaborate with key business partners and stakeholders to identify opportunities for improvement of workforce utilization and service levels. The Workflow Analyst should also react to changes in daily/weekly/Monthly call volumes and handling times by determining the required staffing level changes to ensure delivery of service levels. The successful candidate will be an analytical problem solver who is comfortable in a fast-paced, multi-tasked, high-energy environment.



The Workflow Analyst will be able to demonstrate exceptional customer experience, a high level of dedication, enthusiasm, and motivation and an ability to manage communication and relations with multiple stakeholders including but not limited to Site Operations, Capacity planning teams, Facilities team like IT and Transportation, HR and ERC (Employee Resource Center) team, Training team and workflow teams from other Internal and Outsourcing sites.



Key job responsibilities



- Create and accurately maintain CSA shift schedules ensuring that shifts are optimally planned to meet the sites short term forecast requirements and SLs (Service Levels)

- Monitoring actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes to improve service levels

- Effectively plan and monitor CSA adherence to assigned schedule

- Effectively plan non-productive activities

- Monitor adherence to AHT (Average Handling Time), AUX (non-productive time limits) and CSA productivity and escalate any areas for development or recognition

- Maintain CSA skill matrix for the site, Management of CSA profiles in the ACD (Automated Call Distribution) system, Seating and Transportation Plan for site and skills

- Connect and network with all relevant stake-holders, including but not limited to operations management, process improvement/quality assurance/customer experience/delivery experience teams

- Work in partnership with the Capacity Planning team to build strong relationships and drive consistency, and automation of the process.

- Support Workflow Manager and Operations manager by maintaining accurate records of planned and required headcount in each of the skills/OU/Mediums week over week.

- Keeps track of skills wise movements and Attrition to support Workflow Manager and Operations manager in making decisions about internal movements/Job postings and Hiring plan.

- Responsible for Automating and maintaining reports to be used in reporting on service level misses. Also, automates tool that will enable completion of root cause analysis and production of corrective action plans for SL misses

- Develop self-service solutions for Workflowu2019s primary stakeholders to reduce administrative overhead and increase time for value-adding activities, making the whole team more scalable and fit for future challenges



About the team

We are EU STP and we cover every aspect of the Customer Service Associate (CSA) planning cycle, from strategic long-term planning of required headcount to short-term tactical planning through to real-time management. We believe we are pivotal to the ongoing success of Amazon CS and we deliver innovative solutions to complex planning problems. We think differently about planning and we deliver for nine separate countries across Europe.



Our team consists of more than 60 team members located in nine countries globally. Our network is growing in both scale and complexity, and we need smart, innovative individuals to help us design market-leading tools and processes to meet the needs of an increasingly demanding customer base.



Put simply, we start with our customers and work backwards using hard data and customer anecdotes.



Basic Qualifications

- Experience in workforce scheduling procedures and staffing planning or adjacent experience

- Strong mathematical/analytical skills with demonstrated experience in data analysis

- Advanced Excel knowledge and proficiency

Preferred Qualifications

- Ability to work in a fast-paced, multi-tasked environment while maintaining high performance

- Strong communication and networking skills to build relationships across multiple stakeholders

- Experience in process automation and developing self-service solutions



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
This advertiser has chosen not to accept applicants from your region.

Workforce Management (WFM) Analyst,EU Workflow,EU STP

Edinburgh, Scotland Amazon

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Description

Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earthu2019s most customer-centric company, Earthu2019s best employer, and Earthu2019s safest place to work. We are recruiting for a passionate and customer obsessed Workforce Management (WFM) Analyst to join the EU Capacity Planning (CP) team with responsibilities for short term planning, supporting Customer Services in the EU region.



Key job responsibilities

We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks/acts globally, who has the ability to contribute major new innovations in the industry and who is a strong communicator and networker to build successful working relationships not only within his own site but across the EU network to join us as a EU Workflow Analyst



The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.



We are looking for a candidate with experience in workforce scheduling procedures, strong excel knowledge and a candidate with strong mathematical/analytical skills.



The Workflow Analyst is responsible for ensuring multiple Customer Service sites meet service levels by staffing planning, work mix blending and call queue adjustments, and overall management of workflow across the Customer Service network.



The Workflow Analyst is responsible for supporting and enhancing the performance of all sites within his/her portfolio with respect to optimal staffing of Customer Advocates. The Workflow Analyst is primarily responsible for creating and maintaining schedules for Customer Service Associates (CSAs) to achieve service levels and productivity goals for the site. The Workflow Analyst will collaborate with key business partners and stakeholders to identify opportunities for improvement of workforce utilization and service levels. The Workflow Analyst should also react to changes in daily/weekly/Monthly call volumes and handling times by determining the required staffing level changes to ensure delivery of service levels. The successful candidate will be an analytical problem solver who is comfortable in a fast-paced, multi-tasked, high-energy environment.



The Workflow Analyst will be able to demonstrate exceptional customer experience, a high level of dedication, enthusiasm, and motivation and an ability to manage communication and relations with multiple stakeholders including but not limited to Site Operations, Capacity planning teams, Facilities team like IT and Transportation, HR and ERC (Employee Resource Center) team, Training team and workflow teams from other Internal and Outsourcing sites.



Key job responsibilities



- Create and accurately maintain CSA shift schedules ensuring that shifts are optimally planned to meet the sites short term forecast requirements and SLs (Service Levels)

- Monitoring actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes to improve service levels

- Effectively plan and monitor CSA adherence to assigned schedule

- Effectively plan non-productive activities

- Monitor adherence to AHT (Average Handling Time), AUX (non-productive time limits) and CSA productivity and escalate any areas for development or recognition

- Maintain CSA skill matrix for the site, Management of CSA profiles in the ACD (Automated Call Distribution) system, Seating and Transportation Plan for site and skills

- Connect and network with all relevant stake-holders, including but not limited to operations management, process improvement/quality assurance/customer experience/delivery experience teams

- Work in partnership with the Capacity Planning team to build strong relationships and drive consistency, and automation of the process.

- Support Workflow Manager and Operations manager by maintaining accurate records of planned and required headcount in each of the skills/OU/Mediums week over week.

- Keeps track of skills wise movements and Attrition to support Workflow Manager and Operations manager in making decisions about internal movements/Job postings and Hiring plan.

- Responsible for Automating and maintaining reports to be used in reporting on service level misses. Also, automates tool that will enable completion of root cause analysis and production of corrective action plans for SL misses

- Develop self-service solutions for Workflowu2019s primary stakeholders to reduce administrative overhead and increase time for value-adding activities, making the whole team more scalable and fit for future challenges



About the team

We are EU STP and we cover every aspect of the Customer Service Associate (CSA) planning cycle, from strategic long-term planning of required headcount to short-term tactical planning through to real-time management. We believe we are pivotal to the ongoing success of Amazon CS and we deliver innovative solutions to complex planning problems. We think differently about planning and we deliver for nine separate countries across Europe.



Our team consists of more than 60 team members located in nine countries globally. Our network is growing in both scale and complexity, and we need smart, innovative individuals to help us design market-leading tools and processes to meet the needs of an increasingly demanding customer base.



Put simply, we start with our customers and work backwards using hard data and customer anecdotes.



Basic Qualifications

- Experience in workforce scheduling procedures and staffing planning or adjacent experience

- Strong mathematical/analytical skills with demonstrated experience in data analysis

- Advanced Excel knowledge and proficiency

Preferred Qualifications

- Ability to work in a fast-paced, multi-tasked environment while maintaining high performance

- Strong communication and networking skills to build relationships across multiple stakeholders

- Experience in process automation and developing self-service solutions



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
This advertiser has chosen not to accept applicants from your region.

Graduate Trainee - Data Analysis

WV1 3DA Wolverhampton, West Midlands £25000 Annually WhatJobs

Posted 1 day ago

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Job Description

intern
Our client is offering an exceptional Graduate Trainee opportunity in Data Analysis, based in our offices serving **Wolverhampton, West Midlands, UK**. This program is designed for ambitious and analytical graduates eager to launch their careers in a data-driven environment. You will be immersed in the world of data, learning to collect, clean, process, and analyze large datasets to extract meaningful insights. Under the guidance of experienced data scientists and analysts, you will contribute to critical business projects, developing reports, visualizations, and dashboards to communicate findings effectively. Key responsibilities include assisting with data quality checks, performing statistical analysis, contributing to the development of data models, and supporting the presentation of data-driven recommendations to stakeholders. The ideal candidate will possess a strong academic background in a quantitative field such as mathematics, statistics, computer science, economics, or a related discipline. A keen interest in data analysis, excellent problem-solving abilities, and proficiency in tools like Excel and SQL are essential. Familiarity with programming languages such as Python or R is a plus. You should be a quick learner, detail-oriented, and possess strong communication skills, both written and verbal. This internship provides invaluable hands-on experience and a clear pathway for career progression within a supportive and growing organization. You will gain exposure to various business functions and learn how data analytics drives strategic decision-making.
This advertiser has chosen not to accept applicants from your region.

Graduate Trainee - Data Analysis

L1 8AB Liverpool, North West £22000 Annually WhatJobs

Posted 3 days ago

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Job Description

intern
Our client is offering an exciting Graduate Trainee opportunity in Data Analysis. This fully remote internship provides a unique chance for recent graduates to launch their careers by gaining hands-on experience in a data-driven environment. You will work closely with experienced analysts, learning to collect, clean, interpret, and present data to support business decisions. Key responsibilities include: assisting in the collection and processing of data from various sources; performing data cleaning and validation to ensure accuracy and completeness; conducting basic statistical analysis and generating reports using tools like Excel, SQL, and Python/R; visualising data through charts and graphs to identify trends and patterns; supporting senior analysts in interpreting findings and preparing presentations; learning about data warehousing, database management, and data governance principles; contributing to projects that aim to improve data quality and accessibility; and participating in team meetings and training sessions to develop your analytical skills. The ideal candidate will have recently graduated with a Bachelor's or Master's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline. While no prior professional experience is required, a strong academic background in quantitative subjects is essential. Familiarity with data analysis concepts and tools, even from academic projects, is a plus. Excellent attention to detail, problem-solving skills, and a proactive attitude are crucial. Strong written and verbal communication skills are needed to convey data insights effectively in this remote setting. This program is designed to provide comprehensive training and mentorship, supporting career growth within the data analytics field, relevant to our client's operations in the Liverpool, Merseyside, UK area.
This advertiser has chosen not to accept applicants from your region.

Graduate Trainee - Data Analysis

ST1 1AA Staffordshire, West Midlands £25000 Annually WhatJobs

Posted 7 days ago

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Job Description

intern
Our client is offering an exciting Graduate Trainee opportunity in Data Analysis, based remotely. This program is designed for ambitious individuals who have recently graduated and are keen to build a career in the data science field. As a Graduate Trainee, you will gain hands-on experience in collecting, cleaning, analyzing, and interpreting large datasets to identify trends and insights. You will work closely with experienced data analysts and scientists, contributing to real-world projects that drive business decisions. Responsibilities include developing data models, creating visualizations, and presenting findings to stakeholders. The ideal candidate will possess a strong analytical mindset, excellent problem-solving abilities, and a foundational understanding of statistical concepts. Proficiency in at least one programming language commonly used in data analysis (e.g., Python, R) and familiarity with SQL are highly desirable. Experience with data visualization tools (e.g., Tableau, Power BI) would be a significant advantage. You should be eager to learn, adaptable, and capable of working effectively in a remote team environment. A Bachelor's or Master's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline is required. This is a fantastic opportunity to kickstart your career in a rapidly growing industry.
Key Responsibilities:
  • Assist in data collection, cleaning, and preprocessing.
  • Perform data analysis to identify trends and patterns.
  • Develop data visualizations and reports.
  • Support senior analysts in deriving insights from data.
  • Collaborate with team members on data-driven projects.
  • Learn and apply new data analysis techniques and tools.
This advertiser has chosen not to accept applicants from your region.

Graduate Trainee - Data Analysis

BN1 1QR East Sussex, South East £25000 annum (pro WhatJobs

Posted 9 days ago

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Job Description

intern
A forward-thinking technology company is offering an exciting Graduate Trainee position focused on Data Analysis, based in the Brighton, East Sussex, UK area, with a fully remote working arrangement. This internship provides a unique opportunity for recent graduates to gain hands-on experience in data analytics, machine learning, and business intelligence within a dynamic and supportive environment. The Graduate Trainee will work closely with senior data scientists and analysts to collect, clean, and analyze large datasets, identify trends, and develop insights to inform business decisions. Responsibilities include assisting in the development of data models, creating reports and dashboards using visualization tools, and contributing to the implementation of data-driven strategies. You will have the opportunity to learn and apply various analytical techniques and tools, such as SQL, Python, R, and Tableau. The ideal candidate will be a recent graduate with a degree in a quantitative field such as Computer Science, Statistics, Mathematics, Economics, or a related discipline. Strong analytical and problem-solving skills are essential, along with a keen attention to detail. Familiarity with programming languages like Python or R is highly desirable. Excellent communication skills and the ability to work collaboratively in a remote team setting are crucial. Enthusiasm for data and a willingness to learn are key attributes we are looking for. This role is designed to provide a comprehensive learning experience and a potential pathway to a full-time career in data science. You will gain valuable practical experience and mentorship to build a strong foundation in the field. This is a fully remote role, allowing you to contribute effectively from your preferred location.
This advertiser has chosen not to accept applicants from your region.

Graduate Trainee - Data Analysis

SR1 2AA Sunderland, North East £25000 Annually WhatJobs

Posted 9 days ago

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Job Description

intern
Our client is offering an exceptional Graduate Trainee position focused on Data Analysis, based in **Sunderland, Tyne and Wear**. This is an excellent opportunity for a recent graduate eager to build a career in data science and analytics. You will receive comprehensive training and mentorship, working alongside experienced professionals on real-world projects. The role involves learning to collect, clean, analyze, and interpret complex datasets to provide actionable insights. You will gain hands-on experience with various data analysis tools and techniques, contributing to key business decisions. This role is primarily office-based, fostering direct collaboration and learning within the team.

Key Responsibilities:
  • Assist in the collection, cleaning, and organization of data from various sources.
  • Perform data analysis using statistical methods and software.
  • Develop reports and visualizations to communicate findings effectively.
  • Support senior analysts in identifying trends and patterns within datasets.
  • Learn and apply data modeling techniques.
  • Participate in team meetings and contribute to project discussions.
  • Maintain data integrity and accuracy.
  • Develop skills in programming languages commonly used in data analysis (e.g., Python, R, SQL).

Qualifications:
  • A recent graduate with a degree in Mathematics, Statistics, Computer Science, Economics, or a related quantitative field.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Excel; experience with other data analysis tools is a plus.
  • Eagerness to learn and develop skills in data analysis and programming.
  • Good communication and teamwork abilities.
  • Attention to detail and commitment to accuracy.
  • Must be eligible to work in the UK.
This entry-level position provides a structured pathway for career advancement within a supportive and growth-oriented environment. Join our client and kick-start your career in the exciting field of data analysis.
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Data Analysis and Validation Associate

Pirbright, South East CK Group- Science, Clinical and Technical

Posted 1 day ago

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Job Description

contract
CK Group are recruiting for a Data Analysis and Validation Associate to join a global animal health company on a contract basis for 12 months.



Salary:

147.90 per day PAYE



Data Analysis and Validation Associate role:

  • Responsible for data analysis, entry and Validation related activities across the Pirbright manufacturing facility, to enable the large scale production of FMD and BTV antigen and finished product in a timely and cost effective manner.
  • Analyse production data to identify trends, deviations, and performance metrics.
  • Assist in the execution of cleaning validation protocols in line with GMP requirements.
  • Bring in SQL / Power BI approaches to improve the site approach to data.
  • Support sampling, documentation, and coordination of validation activities.




Your Background :

  • GMP experience is essential
  • Have a scientific or engineering discipline degree (e.g., Biochemistry, Biotechnology, Chemical Engineering, Pharmaceutical Sciences).
  • Understanding of cleaning validation principles and documentation practices.
  • Experience with data handling and analytics
  • Knowledge of HSE, bio-safety standards, GMP regulations as well as main tools and principles of operational excellence


Company:

Our client is a leading manufacturer of vaccines, parasiticides and pharmaceuticals to protect animals. They are also one of the fastest growing animal health companies in the UK.



Location:

This role is based at our clients site near Pirbright.



Apply:

For more information, or to apply for this Data Analysis and Validation Associate role, please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only).



It is essential that applicants hold entitlement to work in the UK



Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.



INDKA
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Data Analysis and Validation Associate

Pirbright, South East CK Group- Science, Clinical and Technical

Posted 1 day ago

Job Viewed

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Job Description

contract
CK Group are recruiting for a Data Analysis and Validation Associate to join a global animal health company on a contract basis for 12 months.



Salary:

147.90 per day PAYE



Data Analysis and Validation Associate role:

  • Responsible for data analysis, entry and Validation related activities across the Pirbright manufacturing facility, to enable the large scale production of FMD and BTV antigen and finished product in a timely and cost effective manner.
  • Analyse production data to identify trends, deviations, and performance metrics.
  • Assist in the execution of cleaning validation protocols in line with GMP requirements.
  • Bring in SQL / Power BI approaches to improve the site approach to data.
  • Support sampling, documentation, and coordination of validation activities.




Your Background :

  • GMP experience is essential
  • Have a scientific or engineering discipline degree (e.g., Biochemistry, Biotechnology, Chemical Engineering, Pharmaceutical Sciences).
  • Understanding of cleaning validation principles and documentation practices.
  • Experience with data handling and analytics
  • Knowledge of HSE, bio-safety standards, GMP regulations as well as main tools and principles of operational excellence


Company:

Our client is a leading manufacturer of vaccines, parasiticides and pharmaceuticals to protect animals. They are also one of the fastest growing animal health companies in the UK.



Location:

This role is based at our clients site near Pirbright.



Apply:

For more information, or to apply for this Data Analysis and Validation Associate role, please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only).



It is essential that applicants hold entitlement to work in the UK



Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.



INDKA
This advertiser has chosen not to accept applicants from your region.

Agricultural Agronomist (Remote Data Analysis)

NE1 4AG Newcastle upon Tyne, North East £35000 Annually WhatJobs

Posted today

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Job Description

full-time
We are seeking a knowledgeable and analytical Agronomist to join our team on a fully remote basis. This is an exceptional opportunity to leverage your expertise in agricultural science and data analysis to support farmers and agricultural businesses across the UK. You will play a crucial role in providing data-driven insights and recommendations to optimise crop yields, improve soil health, and promote sustainable farming practices, all from the comfort of your home office.

Key responsibilities will include:
  • Analysing large datasets related to soil, climate, crop performance, and farming practices.
  • Utilising advanced statistical methods and agronomic models to identify trends and correlations.
  • Developing data-driven recommendations for crop management, nutrient application, irrigation, and pest/disease control.
  • Interpreting data from precision agriculture technologies (e.g., satellite imagery, sensor data).
  • Collaborating with farmers and agricultural consultants to understand their specific needs and challenges.
  • Preparing comprehensive reports and presentations summarising findings and recommendations.
  • Staying abreast of the latest research and developments in agronomy, soil science, and agricultural technology.
  • Contributing to the development and refinement of our data analysis tools and methodologies.
  • Providing remote advisory services and technical support to clients.
  • Ensuring the accuracy and integrity of data used for analysis.

The ideal candidate will possess a Bachelor's or Master's degree in Agronomy, Crop Science, Agricultural Science, or a closely related field. Proven experience in agronomic consulting or research, with a strong emphasis on data analysis, is essential. Proficiency in statistical software (e.g., R, SPSS) and experience with GIS and remote sensing software are highly desirable. Knowledge of various crop types, soil science, and integrated pest management strategies is required. Excellent analytical, problem-solving, and communication skills are vital for effectively conveying complex information. You must be a self-starter, highly organised, and capable of managing your workload independently in a remote setting. This position is remote, supporting clients in the Newcastle upon Tyne, Tyne and Wear, UK region and nationally.
This advertiser has chosen not to accept applicants from your region.
 

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