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Showing 5 Wrightington jobs in the United Kingdom
Director, Client Services, Medical Affairs
Reading, South East
IQVIA
Posted 2 days ago
Job Viewed
Job Description
**JOB DESCRIPTION**
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Medical Affairs Communications Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Medical Affairs Communications Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Medical Affairs Communications Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Medical Affairs Communications when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Medical Affairs Communications Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Medical Affairs Communications Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Medical Affairs Communications Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Medical Affairs Communications when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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This advertiser has chosen not to accept applicants from your region.
0
Director, Client Services, Medical Affairs
London, London
IQVIA
Posted 2 days ago
Job Viewed
Job Description
**JOB DESCRIPTION**
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Medical Affairs Communications Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Medical Affairs Communications Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Medical Affairs Communications Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Medical Affairs Communications when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Medical Affairs Communications Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Medical Affairs Communications Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Medical Affairs Communications Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Medical Affairs Communications when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Director, Client Services, Medical Affairs
London, London
IQVIA
Posted 5 days ago
Job Viewed
Job Description
**JOB DESCRIPTION**
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Site Engagement and Medical Affairs Training Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Site Engagement and Medical Affairs Training, and Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Site Engagement and Medical Affairs Training Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Site Engagement and Medical Affairs Training Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Site Engagement and Medical Affairs Training Practice when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Site Engagement and Medical Affairs Training Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Site Engagement and Medical Affairs Training, and Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Site Engagement and Medical Affairs Training Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Site Engagement and Medical Affairs Training Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Site Engagement and Medical Affairs Training Practice when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Director, Client Services, Medical Affairs
Reading, South East
IQVIA
Posted 5 days ago
Job Viewed
Job Description
**JOB DESCRIPTION**
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Site Engagement and Medical Affairs Training Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Site Engagement and Medical Affairs Training, and Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Site Engagement and Medical Affairs Training Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Site Engagement and Medical Affairs Training Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Site Engagement and Medical Affairs Training Practice when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Site Engagement and Medical Affairs Training Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Site Engagement and Medical Affairs Training, and Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Site Engagement and Medical Affairs Training Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Site Engagement and Medical Affairs Training Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Site Engagement and Medical Affairs Training Practice when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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This advertiser has chosen not to accept applicants from your region.
3
Field Services Engineer - Medical
Standout
Posted 10 days ago
Job Viewed
Job Description
Field Service Engineer – Central / South England Coverage (Remote)
Salary: £40,000 - £9,000 (depending on experience) + EV Car + Annual Bonus
Travel: Frequent national travel as required in the UK and Ireland
Employment Type: Remote
The Role in 20 Seconds
Travel across the UK and Ireland installing, maintaining, and upgrading cutting-edge medical equipment. Work from home between site visits. Be part of a small, supportive team making a real difference to patients' lives.
The Company
They have been supplying specialist medical equipment to UK hospitals for 20+ years. They represent major international OEMs. Not only installing and upgrading, but also training staff and solving problems on behalf of these OEMs nationally.
The company is small enough that you'll know everyone quickly, but big enough to work with 40+ hospitals nationwide.
What You'll Actually Do:
On the road (50-70% of your time):
- Install equipment in hospital departments – think ceiling-mounted systems, cameras, software, imaging and treatment devices
- Fix problems when systems go down (mostly planned, not often emergency call-outs)
- Carry out scheduled maintenance and upgrades
- Train hospital staff on new equipment
Working from home:
- Solve IT connectivity issues remotely via Teams
- Update documentation and service records
- Plan your schedule with the team
- Support customers over the phone
Who We're Looking For
You'll fit right in if you:
- Have hands-on engineering experience (medical devices, aerospace, industrial equipment – all good)
- Can confidently install medical equipment and troubleshoot hardware
- Know your way around basic IT (IP addresses, firewalls, network connectivity)
- Don't mind staying away from home occasionally (1-2 nights/week average)
- Like variety – no two days are the same
- Want to work for a company where everyone knows your name
Essential:
- Full UK driving licence
- Right to work in the UK
- Happy to travel (Southampton to Scotland and everything in between)
What's Actually In It For You?
The package:
- £40-49 depending on experience
- New electric company car (personal use included)
- Free home charger installation
- Annual bonus (actually paid every year)
- 25 days holiday + bank holidays
The benefits you won't see on paper:
- No corporate bureaucracy – need time off? Just ask
- Amazing work-life balance: it's a give-and-take, family atmosphere
- Work with some of the UK's top hospital departments
- Training in the UK and abroad (Germany & the Netherlands, just to mention a couple)
- Real progression opportunities in a small, well-established company
- Time in lieu when you work extra hours (not just empty promises)
The good:
- Most jobs are planned weeks in advance
- You'll know your schedule 1-2 weeks ahead
- Mix of fieldwork and working from home
- Genuine work-life balance for a field role
- Equipment is usually non-critical (not emergency situations)
The honest bit:
- Some overnight stays required (Ireland, Scotland, occasionally London)
- Some weeks there may be no travel. You never can tell!
- Sometimes you'll drive 3 hours to change an IP address
- You'll work with 15+ different product lines (training provided)
- Not all problems have obvious solutions
Apply Now
This isn't your typical corporate field engineer role. You'll have real autonomy, genuine responsibility, and the chance to make a difference in healthcare.
Ready to find out more?
Apply directly via the link Or message Andy Clarke if you want to chat first
All applications are treated confidentially. Andy's been in the sector for 20 years and actually knows what he's talking about – no recruiter nonsense.
We are committed to diversity and welcome applications from all qualified candidates. Ex-forces? NHS? Career changer? Get in touch – relevant experience comes in many forms, if you've got it, tell us!
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