What Jobs are available for Wrightington in Wigan?

You will be liaising with customers and staff from all levels across Salford Royal Foundation Trust and Wrightington, Wigan & Leigh Teaching Hospitals Foundation Trust sites.

You will be expected to be pro-active in seeking ways to improve the processes and procedures within the unit that will sustain effective and efficient ways of working, thus driving the continuous improvement of service quality and performance.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values.

• People at the Heart


• Listen and Involve


• Kind and Respectful


• ONE Team

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

To assist the Operation Managers and Shift Coordinators to manage the Department so that its personnel, plant and other resources are organised to meet effectively the foreseeable needs of the Theatres, Wards and Departments within the Trust for sterilised and disinfected medical or surgical equipment, and other items authorised by the Trust's policy.

The post holder will be expected to continually seek ways to improve the processes and procedures within the unit that will sustain effective and efficient ways of working which will drive the continuous improvement of service performance.

The Team Leader is expected to undergo all aspects of training, which is geared to equip them with the technical knowledge, skills and understanding to carry out the wide range of tasks within the department, requiring a high degree of numeracy, record keeping ability and attention to detail.

Overview

Working within the Service Delivery Team, the post holder will be responsible for either first line or second line resolution of incidents logged with the Service Desk by computer users throughout the Trust for Telecoms related issues. The post holder will be expected to triage all incidents and use his / her own skills to provide a resolution or temporary work around. Where a resolution cannot be provided and additional problem solving is required, the call will be assigned to a suitable analyst or team. To perform assessments of requests for additional work, to ensure that all technical information necessary is gathered to enable a speedy completion of the job. Responsible for advising Trust staff with technical specifications of IT equipment for purchasing purposes and update the Self Services pages where appropriate. Assist with any ongoing projects within the IT Services department. The post holder will be required to travel to other hospital sites or offices therefore travel is an essential part of this role. To undertake this post, you must be able to drive and have access to a vehicle. Should you not meet this requirement due to a disability, you are of course able to apply and a discussion regarding whether reasonable adjustments could be made to the role would take place before any offer is confirmed.

• Staff will be providing first line support, by triaging calls coming into the Telecoms Team and providing telephone or remote support.
• Provide second line support, which includes attending all WWL Trust Sites, that we support which includes our main sites of Leigh, RAEI, Wrightington, Buckingham Row, but this list is not exhaustive.
• Assess requests for additional work, gathering appropriate technical information before logging, to ensure the work can be completed with the minimum interruption to the user.
• Assist with planned Service Requests
• Provide technical assistance to other members of the IT Services Department as and when required.
• Actively check for new updates, possible solutions to faults and general information on the internet with regards to anti-virus, software and hardware.
• To become fully conversant with the IT Services Department Service Charter. To become fully conversant with the computerised Call Logging system and ensure that the documentation database is maintained in accordance with the defined quality standards
• Monitor all calls within the required workload and ensure Service Level Agreements are met and highlight any possible delays to the Telecoms Manager.
• Produce reports and statistics from the Call Logging System, if required.
• Ensure data quality of IM&T Service Desk.
• Ensure all Incident / Service Request journals and resolution details are recorded effectively with an accurate account of events, and in a timely manner in-line with Service Level Agreements.
• To be the technical contact for suppliers responding to calls and to ensure that supplier response times are met. If deadline is missed then invoke the correct escalation procedure.
• Participate in hardware and software developments, networking upgrades and changes and ongoing projects within the IT Services Department.
• Excellent communication and team working skills with colleagues is essential. Also be able to work on own initiative as necessary.
• Communicate effectively, building good working relationships with users, departmental managers and external suppliers.
• To ensure any calls which cannot be resolved immediately, are escalated to the Telecoms Manager.
• To ensure any calls not directly resolved by the Telecoms Team are escalated to the relevant IM&T Department staff, Trust business division or external supplier, within timescales identified by the Service Charter / Trust business division.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

· People at the Heart
· Listen and Involve
· Kind and Respectful
· ONE Team

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information available by contacting where you can also ask about how to access vaccinations.

This advert closes on Friday 10 Oct 2025

An opportunity has arisen for a driven and highly competent individual to join the Clinical Informatics team at Wrightington, Wigan and Leigh NHS Teaching Hospitals. We are seeking an enthusiastic and highly motivated individual willing to participate in the delivery of a high-quality service.

The successful candidate will have proven experience in this field including specialist knowledge of IT systems such as Picture Archive Communication Systems (PACS), Radiology Information Systems (RIS), Image Exchange Portal (IEP), and Artificial Intelligence (AI) Solutions.

As the Deputy PACS/CRIS manager, you will assist in the management and development of the IT systems supported by this post, maintaining effective service delivery and responding to evolving clinical and non-clinical service needs. The post holder will have extensive knowledge in all issues relating to and affecting PACS and associated clinical systems, leading on projects to support service development, quality, and improvements. It will also be essential to support training and development of clinical and non-clinical staff in relation to PACS/digital imaging systems.

The post holder will work closely with the IT, IM&T, and Radiology teams to ensure that the clinical images are available where required for patient management, diagnosis, and treatment, and will liaise closely with all clinical teams and departments. The Deputy PACS/CRIS manager will also work closely with our external suppliers to ensure the PACS and CRIS system is fully functional to its required performance. This position is critical in maintaining operational flow, maintenance, and the development of services and systems within the scope of the role.

This is an exciting opportunity to be part of a clinical team that is committed to developing and adopting new and emerging technologies to continue to deliver clinical safety, quality, and excellent patient care and experience. A main duty of this role will be to participate in data collection and audit for the trust's expanding artificial intelligence portfolio. The post holder will provide support to the implementation of innovative radiology/digital solutions, e.g., Artificial Intelligence.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff makes for happy patients’. We have a recognised track record in staff engagement and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind, we are seeking to recruit people who share our values and beliefs.

At WWL, we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

1. Work with the PACS Manager, Clinical Informatics Manager, IM&T Teams, and other members of the Radiology team to assist in developing and implementing service improvements made possible by PACS/CRIS systems.
2. Have knowledge of work practices in Radiology in regard to adhering to broad guidelines and DoH with regard to PACS/CRIS issues, e.g., data sharing.
3. Take responsibility for the day-to-day organisation and maintenance of PACS and its data.
4. Be involved in communication between the Radiology Department, Trust IT Department, PACS, and imaging equipment suppliers, helping to coordinate system upgrades and new developments.
5. Maintain an accurate log of PACS and imaging assets showing their current performance status and system information (IP address, location, reference number, etc.).
6. Monitor and maintain procedures for recording faults.
7. In conjunction with PACS & CRIS managers, PACS Team, and IT Helpdesk, provide technical knowledge on IT problem-solving and fault resolution to include PCs and other system peripherals monitoring faults to identify problem areas. This will be done using Hornbill.
8. Work closely with modality leads, radiologists, radiographers, clerical staff, and CRIS/PACS and External imaging suppliers.
9. Administer, together with PACS and CRIS manager, PACS Team, and supplier, system operations including interfaces and attached devices, printing, housekeeping, archiving, and ensuring daily backup of critical servers are being performed.
10. Participate in clinical audit.
11. Monitor staff competence and provide further training when necessary.
12. Work quickly and accurately to meet deadlines.
13. To perform radiography as required in keeping with Departmental protocols - This is expected to be an average of 2 days per month to maintain clinical skills.
14. To set high standards of radiography as determined by Standard Procedures and Directorate Policies.
15. To be responsible for the correct care of patients attending for diagnostic imaging.
16. To ensure Picture Archive Communication Systems (PACS) images are in keeping with standards required in department protocols.
17. To assess a radiological referral is relevant in keeping from Ionising Radiation Medical Exposure Regulations (IRMER) 2018.
18. Participate in data collection and audit for the trusts expanding artificial intelligence portfolio.
19. Support implementation of innovative radiology/digital solutions, e.g., Artificial Intelligence.
20. Have a high level of dexterity, correlation, and sensory skills and a high level of coordination to do complex physical skills to manipulate patients safely for positioning and equipment with precision on a daily basis.
21. To be able to demonstrate a high degree of physical coordination to be able to use keyboard skills to manipulate images and for data entry.
22. Have high visual skills for imaging interpretation.

This advert closes on Thursday 13 Mar 2025.

Client Services Director - Medical Communications

Prime Knutsford, England, United Kingdom

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision. This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone's responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional.

At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team.

The Client Services Director (CSD) plays a pivotal role in the management of the agency. Reporting to the VP of Medical Communications, the CSD drives strategic account growth, financial performance and operational excellence in line with company vision and values. Key responsibilities include leading client relationships, optimising workflow and financial KPIs, overseeing business development efforts, and ensuring high standards of service delivery. The CSD also contributes to wider agency leadership, supports new business pitches, and mentors team members to ensure long-term success and talent development. With over 10 years of relevant experience, ideally in a full-service med comms agency, the role demands strong leadership, strategic thinking, financial acumen, and outstanding communication and relationship-building skills.

• 10+ years ‘relevant' experience preferably in a full-service medical communications agency
• Ideally, a life sciences degree, preferably combined with a Master's or PhD, or other relevant qualification
• Excellent interpersonal / relationship development skills - able to influence colleagues and clients, and to actively listen
• Strong team player
• Solutions-based, with complex problem-solving ability
• Visionary leadership
• Ability to motivate a workforce and lead by example, with effective management and delegation skills
• Communication and negotiation
• Presentation skills
• Understanding of a multi-faceted business operation
• Strong financial acumen
• Planning and forecasting
• Excellent organisational skills, time management and adherence to deadlines
• High attention to detail
• Extremely good written and oral communication skills (including presentation skills)

• 33 days annual leave
• Birthday day off
• 5% pension contribution
• Private medical health insurance
• WORKsmart - allows employees to have flexibility around their start and finish time
• Hybrid working