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Quality Monitoring Advisor
Posted today
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Job Description
Job Description
Quality Monitoring Advisor
Location: Springfield Hospital, Chelmsford or Woodthorpe Hospital, Nottingham
Hours: 37.5 hours per week, Full-time
Salary: Depending on experience + Benefits
Summary:
Springfield Hospital opened in 1987 and is one of Essex leading private hospitals. It is a 68 bedded hospital all with en-suite facilities, three of which are two bedded parent and child rooms and a high dependency unit with three beds. There are six operating theatres, a physiotherapy department and on-site private GP services.
The Woodthorpe Hospital is a 42 bedded private hospital on 2 wards offering multi-speciality surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy Hospital with patients seen by many different speciality consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology and ENT.
The role:
We currently have a great new opportunity for a Quality Monitoring Advisor to join our team at either our Springfield hospital, in Chelmsford or Woodthorpe Hospital, in Nottingham.
Duties will include:
Audit enquiries end-to-end, by listening to calls and checking the quality against a values-based criteria to identify training needs and feedback to improve customer experience.
Produce reports/scorecards on individual advisors call quality to be distributed to team leaders. Using findings to influence improvements to training material.
Analyse performance data and trends and support the translation of these into recommended operational actions
Taking a proactive approach using 'real-time' analytics you will be collating and interpreting data regarding Advisor, Customer and Business-related activities to provide insight and analysis to key stakeholders through clear visual, written and verbal communication.
Identifying patterns and trends in data sets.
Oversee the design and delivery of reports and insights that analyse business functions and key operational metrics
Create and maintain a database with outcomes of quality scoring to allow for call quality analysis at a departmental level.
Validating potential training needs within the department and reporting these trends to the Training and Development Co-Ordinator and Quality Assurance and Training Manager.
Identifying root causes of errors that are received to establish patterns and areas of improvement for the contact centre.
Highlighting any urgent findings from the QA process to the operational team, to be amended and reported as necessary.
Completing Ad-hoc audits to validate trends identified by internal and external stakeholders.
Working with leadership team to influence continual improvements of processes within the department.
Skills and Attributes:
Experience of call centre process
Proven ability to analyse and present data and findings effectively to manage stakeholders
Excellent knowledge of customer service and sales.
Excellent written and verbal communication skills.
Proficient with Microsoft Word, Excel and PowerPoint (advanced excel skills are a plus)
Fast learner, able to understand new ideas and processes quickly.
Flexible and adaptable with a proactive and innovative approach to the role.
Ability to work at pace and adapt quickly to changing needs.
Proven ability to work independently and manage own workload.
Benefits:
· 25 Days Leave + Bank Holidays (pro-rata)
· Buy & Sell Flexi Leave Options
· Private Pension where Ramsay will match up to 5% after a qualifying period
· Enhanced Competitive Parental Leave Policies
· Private Medical Cover with option to add partner & dependants
· Life Assurance (Death in Service) x3 base salary
· Free Training and Development via the Ramsay Academy
· Employee Assistance Programme
· Cycle2Work scheme available, in partnership with Halfords
· The Blue Light Card Scheme
About Us
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
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Tactical Merchandiser
Posted 1 day ago
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Job Description
Tactical Merchandiser – Nottingham - Covering NG15, NG17,NG19, NG20 & NG24 postcodes
Flexible, part time zero hour contract
Pay Rate – £12.21 Per hour + 30p per mile mileage
Location Allowance if applicable
Full UK Driving licence plus use of vehicle required.
With 33 distribution centres and more than 22,000 customers relying on us, we’re not just the UK’s largest newspaper and magazine wholesaler – we’re a promise kept every day. It’s all thanks to the colleagues behind our nightly miracles. We know the future holds
incredible opportunities - for our customers, our business, and your career.
About the role:
As an Instore Tactical Merchandiser, you’ll bring products to life out in the world on the shop floor. You’ll own your territory, taking care of point-of-sale placement to stock replenishment and auditing. You’ll take pride in first-class standards, creating and maintaining
visually impactful displays, and building strong relationships with store colleagues and managers. You’ll be the person who
keeps everything in order, ensuring that stock is replenished and that displays stay on-brand. You’ll take charge of your own
cost-effective journey plan and make every visit count. If you’re someone who thrives on autonomy and loves to engage with
others, this role is for you. Click on the link below to read the full job description.
What we can offer you
As well as the opportunity to work flexibly around your other commitments and additional earning opportunity on a flexible contract we can offer you:
- Holiday Pay, Contributory Pension Scheme, Health Shield Care Plan
- Access to our Colleague Assistance Programme, Hardship fund and access to Mental Health Allies
- Refer a friend scheme, share save scheme and more!
About you
Previous Merchandising experience would be advantageous but not mandatory. However, you will need:
- A friendly confident personality with a can do attitude.
- Excellent communication skills, high integrity and reliable.
- To be located within 15 miles of advertised area.
- Ability to work on own initiative and make the right decisions under pressure.
- Full commitment to providing excellent customer service.
Please note: you must have the right to work in the UK to be considered for this position.
Whether you’re looking for a career within a leading Field Marketing Company part of a FTSE PLC in Smiths News, or a flexible additional earning opportunity we have a wide range of opportunities to suit you.
Experience a career that’s as good as we say it is. One filled with people, pride, passion, opportunities, loyalty and care.
If you are excited about this role but feel your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles! If you want to find out more visit our website !
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Market Research Interviewer - Car Required - Part Time
Posted today
Job Viewed
Job Description
A Day in the Life of an Ipsos Field Market Research Interviewer
Imagine it:
It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm.
You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels.
You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community.
What else makes Ipsos special?
- We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!
- We provide award-winning training, setting you up for success.
- We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone.
- We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability.
Plus, as an Ipsos interviewer, you’ll enjoy access to:
- Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!
- Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness.
This job might be for you if:
- You love meeting new people and hearing their stories.
- You’re comfortable striking up conversations and putting people at ease, even in unexpected situations.
- You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss.
- You’re passionate about your community and want to have a voice in shaping its future.
Sound like a good fit? Apply now and join our team of Market Research Interviewers.
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Field Interviewer - Car Required – Part Time
Posted today
Job Viewed
Job Description
A Day in the Life of an Ipsos Field Market Research Interviewer
Imagine it:
It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm.
You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels.
You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community.
What else makes Ipsos special?
- We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!
- We provide award-winning training, setting you up for success.
- We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone.
- We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability.
Plus, as an Ipsos interviewer, you’ll enjoy access to:
- Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!
- Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness.
This job might be for you if:
- You love meeting new people and hearing their stories.
- You’re comfortable striking up conversations and putting people at ease, even in unexpected situations.
- You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss.
- You’re passionate about your community and want to have a voice in shaping its future.
Sound like a good fit? Apply now and join our team of Market Research Interviewers.
Is this job a match or a miss?
Field Interviewer - Part Time
Posted today
Job Viewed
Job Description
A Day in the Life of an Ipsos Field Market Research Interviewer
Imagine it:
It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm.
You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels.
You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community.
What else makes Ipsos special?
- We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!
- We provide award-winning training, setting you up for success.
- We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone.
- We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability.
Plus, as an Ipsos interviewer, you’ll enjoy access to:
- Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!
- Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness.
This job might be for you if:
- You love meeting new people and hearing their stories.
- You’re comfortable striking up conversations and putting people at ease, even in unexpected situations.
- You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss.
- You’re passionate about your community and want to have a voice in shaping its future.
Sound like a good fit? Apply now and join our team of Market Research Interviewers.
Is this job a match or a miss?
Gopuff Delivery Drivers or Riders - Choose when you work!
Posted today
Job Viewed
Job Description
Partner with Gopuff to deliver everyday essentials with flexible work to suit you. Ready to deliver every day magic? Become a Gopuff delivery partner today!
- Work when you want, just log in to the app
- Earn money on your own time using your own vehicle
You’ll need:
- Your own vehicle (moped or car)
- The right to work in the UK
- Hire & Reward delivery insurance coverage
- Relevant vehicle license
- Relevant vehicle safety equipment
- Smartphone with iOS12 / Android 6 or above
- Age 18+
What you’ll get:
- Competitive fees with the potential to earn more through earnings missions during peak delivery times
- Autonomy and flexibility to decide when and where you want to deliver
- Central collection point - no waiting alone on the street for the next delivery
- Community - you can select a home delivery hub and become part of the Gopuff community
Complete your application in under 10 minutes and be delivering within 48hrs!
Application requires document upload (5 mins), online training (5 mins) and service agreement signing. Make sure you have your ID, proof of right to work, and vehicle documents (eg. driving license and insurance) to hand and we’ll get you on the road very quickly.
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Gopuff Delivery Drivers or Riders
Posted today
Job Viewed
Job Description
Partner with Gopuff to deliver everyday essentials with flexible work to suit you. Ready to deliver every day magic? Become a Gopuff delivery partner today!
- Work when you want, just log in to the app
- Earn money on your own time using your own vehicle
You’ll need:
- Your own vehicle (moped or car)
- The right to work in the UK
- Hire & Reward delivery insurance coverage
- Relevant vehicle license
- Relevant vehicle safety equipment
- Smartphone with iOS12 / Android 6 or above
- Age 18+
What you’ll get:
- Competitive fees with the potential to earn more through earnings missions during peak delivery times
- Autonomy and flexibility to decide when and where you want to deliver
- Central collection point - no waiting alone on the street for the next delivery
- Community - you can select a home delivery hub and become part of the Gopuff community
Complete your application in under 10 minutes and be delivering within 48hrs!
Application requires document upload (5 mins), online training (5 mins) and service agreement signing. Make sure you have your ID, proof of right to work, and vehicle documents (eg. driving license and insurance) to hand and we’ll get you on the road very quickly.
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Gopuff Delivery Drivers or Riders
Posted today
Job Viewed
Job Description
Partner with Gopuff to deliver everyday essentials with flexible work to suit you. Ready to deliver every day magic? Become a Gopuff delivery partner today!
- Work when you want, just log in to the app
- Earn money on your own time using your own vehicle
You’ll need:
- Your own vehicle (moped or car)
- The right to work in the UK
- Hire & Reward delivery insurance coverage
- Relevant vehicle license
- Relevant vehicle safety equipment
- Smartphone with iOS12 / Android 6 or above
- Age 18+
What you’ll get:
- Competitive fees with the potential to earn more through earnings missions during peak delivery times
- Autonomy and flexibility to decide when and where you want to deliver
- Central collection point - no waiting alone on the street for the next delivery
- Community - you can select a home delivery hub and become part of the Gopuff community
Complete your application in under 10 minutes and be delivering within 48hrs!
Application requires document upload (5 mins), online training (5 mins) and service agreement signing. Make sure you have your ID, proof of right to work, and vehicle documents (eg. driving license and insurance) to hand and we’ll get you on the road very quickly.
Is this job a match or a miss?
Gopuff Delivery Drivers or Riders - Flexible Schedule
Posted today
Job Viewed
Job Description
Partner with Gopuff to deliver everyday essentials with flexible work to suit you. Ready to deliver every day magic? Become a Gopuff delivery partner today!
- Work when you want, just log in to the app
- Earn money on your own time using your own vehicle
You’ll need:
- Your own vehicle (moped or car)
- The right to work in the UK
- Hire & Reward delivery insurance coverage
- Relevant vehicle license
- Relevant vehicle safety equipment
- Smartphone with iOS12 / Android 6 or above
- Age 18+
What you’ll get:
- Competitive fees with the potential to earn more through earnings missions during peak delivery times
- Autonomy and flexibility to decide when and where you want to deliver
- Central collection point - no waiting alone on the street for the next delivery
- Community - you can select a home delivery hub and become part of the Gopuff community
Complete your application in under 10 minutes and be delivering within 48hrs!
Application requires document upload (5 mins), online training (5 mins) and service agreement signing. Make sure you have your ID, proof of right to work, and vehicle documents (eg. driving license and insurance) to hand and we’ll get you on the road very quickly.
Is this job a match or a miss?
Gopuff Delivery Drivers or Riders - Choose when you work!
Posted today
Job Viewed
Job Description
Partner with Gopuff to deliver everyday essentials with flexible work to suit you. Ready to deliver every day magic? Become a Gopuff delivery partner today!
- Work when you want, just log in to the app
- Earn money on your own time using your own vehicle
You’ll need:
- Your own vehicle (moped or car)
- The right to work in the UK
- Hire & Reward delivery insurance coverage
- Relevant vehicle license
- Relevant vehicle safety equipment
- Smartphone with iOS12 / Android 6 or above
- Age 18+
What you’ll get:
- Competitive fees with the potential to earn more through earnings missions during peak delivery times
- Autonomy and flexibility to decide when and where you want to deliver
- Central collection point - no waiting alone on the street for the next delivery
- Community - you can select a home delivery hub and become part of the Gopuff community
Complete your application in under 10 minutes and be delivering within 48hrs!
Application requires document upload (5 mins), online training (5 mins) and service agreement signing. Make sure you have your ID, proof of right to work, and vehicle documents (eg. driving license and insurance) to hand and we’ll get you on the road very quickly.
Is this job a match or a miss?