What Jobs are available for Account Management in Birmingham?
Showing 443 Account Management jobs in Birmingham
Account Manager- Facilities Management
Posted today
Job Viewed
Job Description
Account Manager / Site Lead – Facilities Management
Location: Birmingham
Salary: Competitive + Car Allowance + Bonus + Benefits
Are you a natural leader with a passion for creating exceptional environments?
We’re looking for an experienced Account Manager / Site Lead to oversee the full delivery of hard and soft FM services for one of the Midlands’ most iconic, high-footfall visitor destinations.
This is no ordinary site — it’s a dynamic, public-facing environment that blends manufacturing, hospitality, retail and experience all in one place. It demands a hands-on leader with the confidence to manage complexity, engage with multiple stakeholders, and deliver service excellence that truly enhances the visitor experience.
The Opportunity:
As the Account Manager / Site Lead , you’ll take overall responsibility for:
- End-to-end FM delivery across hard and soft services, ensuring operational excellence every day.
- Full P&L ownership , driving commercial performance, value, and innovation.
- Leading and motivating on-site teams to deliver outstanding service in a fast-paced, customer-centric setting.
- Building strong, trusted relationships with senior stakeholders and service partners.
- Overseeing compliance, health & safety, and statutory obligations with meticulous attention to detail.
- Driving continuous improvement, sustainability initiatives, and best practice across all service lines.
About You:
You’ll thrive in this role if you are:
- A proven FM leader with experience managing large, complex or public-facing sites .
- Commercially astute, with strong financial management and P&L accountability .
- A confident communicator who builds credibility at all levels — from boardroom to front line.
- Passionate about people, standards, and creating memorable customer experiences.
- Highly organised, proactive, and comfortable balancing strategic thinking with operational delivery.
What’s in It for You:
- The autonomy to run a flagship account and truly make your mark.
- A forward-thinking employer that values innovation, inclusion, and professional growth.
- A visible leadership role where your decisions directly impact client success and customer experience.
If you’re ready to lead a high-profile, fast-moving site that never stands still — this is your opportunity to take centre stage in one of the most exciting FM environments in the UK.
Apply now to learn more and take the next step in your FM leadership journey.
Is this job a match or a miss?
Weekend Customer Service Specialist - Customer Service & Logistics
Posted today
Job Viewed
Job Description
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
As part of a small Weekend Working team you will support strong service delivery through proactively working primarily on Customer Collaboration including Order Fulfilment, Network & Logistics as and when required with support.
Working in a dynamic, hybrid environment, you will ensure timely and accurate execution of operational tasks to facilitate effective decision-making and seamless progress through our supply chain processes. This includes managing the complete order lifecycle from receipt to delivery as well as optimizing order fulfilment processes, stock deployment, transport and warehousing functions.
**How you will contribute**
You will:
+ Working across Customer collaboration, Order Fulfilment and Logistics you will work as part of a small team responsible for end to end operational delivery, whilst balancing business requirements and priorities across departments
+ Customer Collaboration: Ensure accurate order placement, stock confirmation and planning ensuring process conformance and timeliness to support supply chain efficiencies. Managing bespoke customer requirements including load building, alongside effective communication to optimise on shelf availability for customers. Central point of contact for small collection of external customers. With information provided by the weekday Customer Collaboration team in handover emails you will be responsible for executing and managing the information provided.
+ Order Fulfilment: As and when required you will work to ensure optimal product availability to fulfil customer orders in consideration of allocations, lead times and stock. With information provided by demand management in a handover spreadsheet, you will be responsible for effective allocation decisions and stock deployment.
+ Logistics: As and when you are required you will ensure efficient transmission of customer orders to warehouse and transport management systems, adhering to lead times and deadlines. As an additional point of contact across the network the role manages proactive and cost-efficient stock deployment between DC's based on customer demand, minimizing stock movements and to protect service.
+ You will ensure business continuity through weekend working practises to deliver business KPI's (service 97.5%+, commercial targets, vehicle utilisation, case pick etc) through balancing supply constraints through to outbound delivery, ensuring optimal efficiency.
+ You will play a key role in contingency processes; ensuring all issues are escalated efficiently to drive resolution and manage effective communication plans to stakeholders during any SAP outages.
+ You will build effective collaborative relationships with internal and external stakeholders including Customer Collaboration, Demand & Fulfilment, Manufacturing, Hauliers and Warehouses.
+ Support the business agenda for the Continuous Improvement, aligned to CS&L priorities whilst ensuring compliance of processes with internal and external standards.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience working within Customer Service (preferred)
+ Experience in logistics environment including transport, warehousing and systems (preferred).
+ High-level of SAP competence (preferred)
+ Strong numerical, analytical and logical reasoning skills
+ Problem solving ability to drive quick and effective resolution
+ Ability to work independently, under pressure to strict deadlines.
+ Agility to navigate ambiguity, prioritise and make decisions supporting business needs.
+ Strong communication skills internally and externally.
+ Good knowledge of FMCG supply chain & logistics processes
+ Microsoft office applications including excel.
**More about this role**
**What you need to know about this position:**
**12 month secondment**
**Weekend working including Friday and Monday**
28.8 hours - Friday to Monday - working hours may vary between 7am and 5pm
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
Hybrid working - Friday and Monday onsite in Bournville. Saturday and Sunday 'Work from Home'
**Travel requirements:**
N/A
**Work schedule:**
100%
**Relocation Support Available?**
No Relocation support available
**Business Unit Summary**
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**
**_Our people make all the difference in our succes_**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Excited to grow your career?**
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**
**Job Type**
Regular
Order Management (OTB)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
Is this job a match or a miss?
Customer Service Officer
Posted today
Job Viewed
Job Description
Department: BIU & Customer Services
Location: Birmingham - Brindley Place
Type of Contract: Permanent (on-site )
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Is this job a match or a miss?
Customer Service Officer
Posted today
Job Viewed
Job Description
Department: BIU & Customer Services
Location: Birmingham - Brindley Place
Type of Contract: Permanent (on-site )
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Is this job a match or a miss?
Customer Service Administrator
Posted 2 days ago
Job Viewed
Job Description
Are you passionate about delivering exception customer service? We’re excited to be recruiting for a Customer Service Administrator to join our client, based in Birmingham City Centre on an ongoing temporary basis for up to 3 months.
The hourly pay rate is £12.60 per hour, and hours of work are between 8:30am to 6:00pm, working 37.5 hours per week – please note this is an office-based position.
As a Customer Service Administrator, you will be responsible for:
- Respond promptly to enquiries via phone, email, website, post, and other channels - communicate clearly, empathetically, and professionally, including in time-sensitive situations
- Accurately log all contact and ensure detailed records are maintained
- Manage and process membership applications and associated documentation
- Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently
- Supporting other departments as needed with a range of administrative tasks to ensure smooth business operations
- Previous experience in a customer service or administration position
- Excellent telephone manner and communication skills
- Strong attention to detail and ability to process information accurately
- A positive team player who is adaptable and willing to support across departments
- Good administrative and IT skills (Microsoft Office, CRM systems)
Is this job a match or a miss?
Customer Service Advisor
Posted 3 days ago
Job Viewed
Job Description
Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.
As well as a salary starting from 24,000 for a 35-hour week you can expect two fixed pay increments of 750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, on-site gym, 'lunch on us' scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds.
You don't have to bring us banking or even customer service experience, but there are essential skills that we look for:
- Active listening : listen carefully, retain key details, and accurately understand our customers' concerns.
- Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
- Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
- Empathy and support : understand the customer's perspective and tailor your approach accordingly to support.
- Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload.
- Accountability : resolve customer queries in-line with policy and guideline.
- Following Process : follow procedures or making appropriate escalations where necessary.
- Digital Fluency : have confidence and a good capability with technology.
We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.
Our application process consists of:
- Online Contact Centre Skills Assessment
- A telephone-based Recruiter Interview
- Final face-to-face interview with the business and an online Values Based Assessment
Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.
We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Is this job a match or a miss?
Customer Service Clerk
Posted 5 days ago
Job Viewed
Job Description
Customer Service Clerk - Birmingham
Pay Rate: 13.00 per hour
Hours: Monday to Friday, 09:00 - 17:00 (initial training). Shifts will later move to 07:00 - 18:00 or 11:00 - 22:00 once training is complete.
Optional weekend work: Saturday & Sunday, 09:00 - 17:00 (with alternative Wednesday and Thursday rest days).
Contract Length: Ongoing
About the Role
Pure Staff are currently recruiting for a Customer Service Clerk on behalf of a well-established business based in the Jewellery Quarter area of Birmingham. This is an excellent opportunity to join a dynamic and customer-focused team, providing high-quality support to clients through a range of communication channels.
Key Responsibilities of a Customer Service Clerk
- Managing customer queries via email, live chat, and phone
- Providing excellent service across multiple communication channels
- Handling and resolving customer complaints in a professional manner
- Performing administration and data entry tasks accurately
- Maintaining and updating customer information on internal systems
Skills & Experience Required
- Previous experience in a customer support or service role (jewellery industry experience beneficial but not essential)
- Salesforce or other CRM system knowledge
- Strong computer literacy and attention to detail
- Confident communicator with good problem-solving skills
- Experience handling complaints effectively
Additional Information
- This role offers a supportive team environment and the opportunity to expand your customer service skills within a busy, fast-paced industry.
- Training will be provided to ensure you are fully prepared before moving onto shift rotations.
While working with Pure Staff, you're employed and paid directly by us - no umbrella companies, no processing fees, no outsourced payroll - just simple PAYE with accurate, on-time payslips directly from our experienced in-house payroll team. Plus, after your first payment you'll receive free access to our perks scheme, giving you exclusive discounts on electronics, travel, clothing, home, fitness, wellbeing and more.
INDBI
Is this job a match or a miss?
Be The First To Know
About the latest Account management Jobs in Birmingham !
Customer Service Advisor
Posted 5 days ago
Job Viewed
Job Description
Job Overview
We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 9am to 5pm Monday to Friday.
Responsibilities
- Respond to customer inquiries via phone and email in a professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints and resolve issues promptly while maintaining a positive experience.
- Completing daily outbound calls to customers relating to queries, deliveries and delays.
- Occasional helping out in other departments when required.
Candidate Specification
- Excellent communication skills with a good phone manner.
- Good computer skills.
- Proficiency in data entry with attention to detail.
- Strong interpersonal skills.
- A proactive approach to problem-solving.
- Previous experience in a customer service role.
Job Type: Full-time
Is this job a match or a miss?
Customer Service - Onsite
Posted 5 days ago
Job Viewed
Job Description
The role of Customer Service - Onsite involves providing exceptional support to customers . This position focuses on ensuring customer satisfaction by addressing inquiries and resolving issues promptly.
Client Details
This opportunity is with a reputable organisation operating within the energy and natural resources industry. The company is committed to delivering high-quality services and maintaining strong relationships with its customers.
Description
- Respond to customer queries and concerns via phone, email, and in person.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure timely resolution of customer issues.
- Provide detailed information about products and services to customers.
- Monitor customer accounts and handle billing or payment-related inquiries.
- Assist in identifying areas for improvement in customer service processes.
- Support the team with administrative tasks as required.
- Ensure compliance with company policies and industry regulations.
Profile
A successful Customer Service - Onsite professional should have:
- Experience in a customer service role, preferably within the energy and natural resources industry.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) software.
- A proactive approach to problem-solving and attention to detail.
Job Offer
- A competitive salary of 26,780 per annum.
- Comprehensive benefits package, including health and wellness support.
- Bonus scheme
- Generous holiday allowance to promote work-life balance.
- Opportunities for growth and development within the company.
- Onsite role for hands-on engagement with the team.
Is this job a match or a miss?
Customer Service Administrator
Posted 5 days ago
Job Viewed
Job Description
Customer Service Administrator
Temporary ongoing position - November 2025 Start!
Coventry CV3
£12.60 per hour (£24,570)
Hours - 37.5 per week (Rotating shift - between 07.00 hrs to 18.00 hrs)
Our client supplies goods worldwide and they are seeking a strong Customer Service Administrator with good attention to detail to co-ordinate shipment of deliveries to their Clients globally.
The role will involve:
- Assessing the days' shipments and prioritising for packing teams
- Producing manifests and shipment labels electronically
- Liaising with transport companies to get best prices and booking shipments
- Liaising with internal sales teams, scheduling team and transport companies and more…
It's a busy fast paced environment. The goods are required to tight timescales to meet project plans.
We need someone who:
- Enjoys a fast paced environment where attention to detail is critical
- A strong desire to deliver exceptional service to clients
- Very competent with I.T. and an understanding of logistics/shipping would be very helpful
If you are available immediately and willing to undertake a the temporary assignment starting in November 2025 for 12 months then please get in touch.
The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.
Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.
You will be contacted by Plum Personnel within 48-hours of your job application if you are selected.
If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.
If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.
Is this job a match or a miss?